Phone System

Being able to "redial" or "double tap," leads when you call them, (call back to back right away) increases connection rate and is a very effective sales strategy. Currently there is no way to do this because if you pause the power dialer and attempt to manually call a lead for a second time it will stop the power dialer sequences. Please give us the ability to call a lead through the power dialer, then pause before it goes to the next lead and then manually call the lead again. This can be easily added to the dialog box that appears after each manual call. While we're at it, putting a "DND" button here would be helpful, for those times when we call someone and they ask to be removed from the list. Then we could quickly DND them and move on without breaking the workflow.

Add music on hold to the new IVR feature so when a customer selects an option for a live person they can hear custom, business-branded music and advertising while on hold. The business could upload this just like the voicemail greeting. Bonus points if you can have MULTIPLE music on hold recordings so they change each time someone calls!

Allow staff who belong to multiple sub-accounts to receive call notifications from all of them — not just the one they’re currently logged into. This would prevent missed calls and improve response times for agencies or multi-location teams handling calls across several accounts in LeadConnector and the web app. This would be a huge improvement for agencies and intake teams! Many of us manage multiple client or location sub-accounts, and it’s easy to miss calls when notifications only come through for the active account. A global or cross-account call alert system would help us respond faster and never miss a lead. Please upvote if you’d benefit too!

Right now you are only able to filter between all calls and other incoming message. If a client wants to work on calls coming into the Conversations section from one particular number, there is no way to filter for a specific tracking number. Attached is a screen grab of the present filter options. Thank you, Dr. Steve

We need call Whisper feature to be added to the IVR workflow currently it seems that it's only available without the IVR

Overview At the moment, GoHighLevel’s IVR/IBR system allows callers to select menu options such as sales or support, but it does not allow an IVR menu option to hand off a live caller to an AI Voice Agent. The limitation exists because the AI Voice Agent requires scheduled “active hours” and cannot be triggered on demand within a call flow. This makes it impossible to build a hybrid call-routing system where a caller can choose to speak with an AI assistant during business hours while human departments are also available. Requested Feature Allow an IVR menu option to transfer a live caller to an AI Voice Agent at any point during the call, regardless of the agent’s scheduled hours. The AI Agent should be: Selectable as a destination inside IVR menu actions Available as a workflow call-routing action Transferable on-demand, the same way a call can be forwarded to a human agent Optional in terms of schedule, so AI can be available 24/7 if desired Why This Feature Is Needed Many businesses want to offer both human assistance and AI assistance during normal business hours. A typical use case is: During 9 a.m. to 4 p.m. CST: Press 1 for Sales Press 2 for Support Press 3 to speak to the AI Assistant for quick answers or booking After 4 p.m.: All calls route automatically to the AI Assistant. The issue is that GoHighLevel currently ties the AI agent to a fixed schedule. This prevents: Offering the AI as an option during business hours Allowing callers to choose between AI and human support Allowing receptionists or workflows to transfer calls to AI Letting call-routing logic send overflow calls to AI Using AI for load balancing or tier-1 support Because of this limitation, common and powerful call-center configurations are not achievable. Suggested Implementation Approaches Option 1: Add “Transfer to AI Agent” as an IVR Action Within the IVR builder, allow the user to set an IVR option that routes directly to an AI Voice Agent. Option 2: Add a Workflow Action Called “Transfer Call to AI Agent” This would let any workflow, IVR, or user action send the caller to the AI at any time. Option 3: Make AI Agent Hours Optional Instead of requiring an activation schedule, allow the AI to be available at all times. Workflows and IVRs would determine when the AI is used. Business Impact Implementing this feature would: Improve caller experience by giving faster access to answers and booking Reduce call wait times Allow AI to deflect simple questions while humans handle higher-value calls Enable modern hybrid call center operations Make GoHighLevel competitive with platforms that already offer AI handoff within IVRs In summary, allowing AI agents to be used as IVR destinations and workflow routing targets would create a flexible, modern, AI-enhanced phone system that fits real business needs.

There are many posts asking for phone numbers in different countries. I have seen Spain, France, Colombia, Belgium, India, etc. Each country by itself does not have many votes, but if you combine them you will see this is actually 1 feature required my many users.

Please enable call transfer to internal users using LC phone numbers. Adding external numbers in addition to the LC numbers is inefficient.

We purchased a new tracking number through GHL LC Phone, and since then, we have been getting approximately 10 to 20 inbound calls per day that are fraudulent "Google Listing Verification" spam. These calls are robo-dialed, repetitive, and are disrupting our business. We understand these are third-party scammers, but we need the platform's help to filter them out. If the current number is known to be "polluted" with spam already, what is the best/fastest way to get a clean replacement LC Phone number? Thank you for your help. We need a way to stop this spam immediately.

I would greatly appreicate for the call recorded check box to be seperated from the message. We should be allowed to record a call, and then get to choose if we want to have a message. Currenly I am putting a _ in there so that the message doesn't play. The call recording message should be a toggle on/off AND allow us to record our own "your call will be recorded" message because the voice is awful. This part is lacking compared with Ai now!