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External Tracking
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External Tracking

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Add Bot / Link Preview Detection for SMS Trigger Links
Currently, mobile operating systems (iOS, Android) and carrier anti-spam filters often perform background fetches on links inside text messages to generate link preview thumbnails or scan for security risks. When this happens, GoHighLevel logs the event as a human "Trigger Link Visited" / "Trigger Link Clicked," which inadvertently fires automated workflows even when the contact never touched the link. Requested Feature: Implement User-Agent filtering or Bot Detection specifically for SMS Trigger Links (similar to the Bot Detection setting available for emails). The system should filter out automated preview fetches and security crawlers, ensuring workflows are only triggered when an actual human opens the link in a real mobile browser.
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Meta Analytics into lead connector
Please add a feature to show “conversion summary” “Performance Analytics” details for clients to easily access from their Lead connector phone app
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Make unmapped fields in external forms accessible from workflows
Currently unless a field on an external form is named the same as a HL field, or a custom field has been created to match an external form field name - form data is captured as unmapped. It appears in the form submission detail pane - but is not available to use. If we could have the same behaviour as the Advanced Workflow action, where the response payload JSON fields are available to the following steps in a workflow, this would allow much more flexibility. Part of the appeal of the external tracker is that we can just "leave alone" the customer's existing forms, and not have to edit them to change fields names etc. Also, we have experienced some forms which are capturing a large amount of data on the customer's form - of which only a small proportion needs to be in the HL database. The remaining unmapped fields could be appended to a note on the contact record, instead of adding dozens more custom fields to the database.
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Ability to track multiple external websites
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HTML 5 video tracking from any external site (This is possible)
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External tracking data in Dashboards KPI's
I need to add External Tracking KPI's to my custom dashboards. Currently the is only one way to see external tracking by going to Sites > Analytics choosing in the droplist External Tracking and then looking at the created dashboard. I want to be able to see those parameters in Dashboard editing KPI's list. And be able to filter specific pages url's to see specific stats, or channels, or any available filtering data. Same with the external filled forms. My expectations would include any external form fill counts, filtered by form id or showing all submitions. Also currently external forms tracks all forms, even it has no valuable fields inside, but it creates a new contact with empty data... basically trash. So I need to have automation, that cleanups that mess.
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Ignoring external forms submitting if there is no valuable data
Now every form submit appears in external form submitions - even it is empty. And the worse part - it creates empty contact. No name, no email, no phone, no any evydence of how to track - just garbage in the CRM. I needed to created an auto cleanup automation for these forms, to check if the email is provided, if not - delete contact... in one day got +500 of such submittions. Just a garbage without any value.
2
External Tracking: Track Video Progress
Allow us to track video progress using External Web Tracking https://help.gohighlevel.com/support/solutions/articles/155000006092-tracking-external-forms-with-gohighlevel
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External Tracking: Query Params contact_id / business_id
Allow us to attach the contact_id or business_id to the query params and read those to attach page views and form submissions to that contact that was specified. Ideally, that contact_id would be stored in local storage until overwritten by a new one or it expired.
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External Tracking: Manual Event Tracking
Allow us to track manual contact activity events (such as clicked a button, viewed a form, watched a video, etc.) https://help.gohighlevel.com/support/solutions/articles/155000006092-tracking-external-forms-with-gohighlevel
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