Sub-account Affiliate Manager

Gift Cards are an incredible feature for service businesses. But right now there's no way to use them as an automated referral reward inside an affiliate campaign — and that's the single most obvious use case for service businesses running referral programs. Here's the scenario: A customer refers a friend. That friend books a service, shows up, and pays in full. The referrer should automatically receive a gift card loaded with a reward amount that the business owner configured inside the affiliate campaign — and that amount should depend on which service the referred friend actually completed and paid for. A $25 gift card for referring someone who got a basic cleaning. A $100 gift card for referring someone who got a premium service. No manual steps. No workflows to build. It just works. This is better than cash for service businesses. The referrer isn't doing this to earn income like a SaaS affiliate — they're a happy customer sharing a good experience. A gift card keeps the reward inside the business ecosystem. The referrer spends it on their next appointment, which drives repeat business instead of being a cash expense that walks out the door. What we need: A new reward type inside Affiliate Campaign settings: Gift Card. Right now, the only reward option is a cash commission (flat or percentage). Add "Gift Card" as a reward type. When selected, let the business owner choose which Gift Card Product to use and set the denomination per service — just like how you'd set commission rates per product, but the payout is a gift card instead of cash. Auto-send on qualifying completion. When a referred customer completes and pays for a service in full (not a deposit, not a form fill — full payment), the system automatically sends the configured gift card to the referrer via their preferred delivery method (email or SMS). The gift card is linked to the referrer's contact record so the business can see the balance, redemption status, and which referral earned it. Per-service gift card amounts. Different services should trigger different gift card values — configured right inside the campaign, not through a separate workflow. This builds on the need for per-service reward rates in affiliate campaigns (see related idea: "Per-Service Commission Rates in Affiliate Campaigns") and the need for Services V2 as a campaign source (see related idea: "Affiliate Manager Needs Services V2 Support"). This should be simple for the business owner to set up. Go to the affiliate campaign settings, select "Gift Card" as the reward type, pick the gift card product, set the amount per service, and publish. No workflow builder needed. The system handles the rest. A workflow action to send gift cards would also be valuable as a separate feature for power users who want custom logic — but the primary experience should be native inside the Affiliate Manager campaign settings so that any business owner can set it up without technical knowledge. Why this matters: Cleaning companies, auto detailers, salons, landscapers, contractors, and every other service business that runs on referrals would use this immediately. Gift Cards and the Affiliate Manager are two powerful features that don't talk to each other. Connecting them would make GHL the only platform where a service business can run a fully automated referral-to-gift-card program — and that's a massive competitive advantage. Upvote if you want gift cards to work as automated referral rewards in affiliate campaigns.

My clients frequently have referrals from their customers. Instead of paying their customers via payment processor, they'd prefer to pass that along as a "credit" for their customer's future purchase. For example, if Customer A refers Lead B using their affiliate link - Customer A gets a "credit" of X towards their next purchase. You could think of this as an automatically applied coupon or gift card on Customer A's next product purchase.

When we are approving payouts we need to be able to click into the contact that signed up and verify they didn't churn or get refunded. It just shows the affiliates name and amount which tells us zero about what we are approving.

Add the ability for appointments that are paid to be added to affiliate programs for payout. Example: One service provider refers a customer to another service provider and recieves a commission on that service when they use their link/code.

Currently, affiliate campaigns only support one flat commission rate — either a fixed dollar amount or a percentage that applies equally to everything tracked in the campaign. There's no way to set different referral reward amounts based on which service the referred customer actually books and pays for. This problem is compounded by the fact that the Affiliate Manager does not support Services V2 calendars as a campaign traffic source (see related idea: "Affiliate Manager Needs Services V2 Support — Service Businesses Can't Run Referral Programs"). Because Services V2 is not available, service businesses are forced to use Forms as the campaign source and can only use the Pay-Per-Lead commission model. Pay-Per-Lead rewards the referrer when a lead submits a form — not when the referred customer actually pays for and completes a service. For service businesses, this is backwards. We don't want to pay a referral reward when someone fills out a form or puts down a deposit. We want to pay when the referred customer pays the full service amount and the job is done. A landscaping company wants to reward $25 when a referred customer pays for a lawn mowing but $150 when they pay for a full landscape installation. A salon wants to give $10 for a completed haircut but $50 for a completed color treatment. The referrer's reward should be dictated by which service the referred customer selected and paid for in full — not just that they became a lead. This also connects to the customer-facing side of referral programs. Just like the referrer's commission should differ per service, the referred friend's discount should also adjust dynamically based on which service they select at checkout. (see related idea: "Dynamic Coupon Discounts — Different Discount Amounts Based on Which Service Is Booked"). Both sides of the referral — what the referrer earns and what the friend saves — need to be service-aware. What we need: Once Services V2 is supported as an affiliate campaign source with full sales tracking (not just lead tracking), allow per-service commission overrides within the campaign. The campaign keeps its default commission rate, but individual services can have their own custom rate that takes priority when that specific service is the one the referred customer books and pays for in full. Example: Default campaign commission is $25. But "Premium Service B" has a custom override of $75 and "High-Ticket Service C" has an override of $150. When a referred customer books and pays for Service C, the referrer earns $150 — not $25. The reward only triggers on full payment, not on lead creation or deposit. This feature depends on Services V2 being added as a campaign traffic source with sales tracking. Together, these changes would make the Affiliate Manager a complete referral solution for the thousands of service businesses on GHL — cleaning, auto detailing, salons, HVAC, plumbing, medical spas, contractors, and more. Right now, none of these businesses can run a real performance-based referral program through the Affiliate Manager. Upvote if you want referral rewards that match the value of the service that was actually completed and paid for.

Enable a single Referral ID and Coupon Code per affiliate that can be used across all funnels, campaigns, and products. Currently, affiliates must manage multiple links and codes for different campaigns, which creates confusion, reduces usage, and increases admin overhead. A unified system would allow affiliates to promote one unique tracking ID (e.g. xxx?am_id=john123) and one code (e.g. JOHN10) across all offers, improving simplicity and conversion rates. Additionally, introduce flexible controls to allow multiple coupon codes per affiliate, with the option to assign them to specific campaigns or keep them global. This would provide both simplicity for most users and advanced control for more complex setups, while ensuring consistent tracking and scalability for growing affiliate programs.

Currently you can only manually assign sales to an affiliate if there is an associated campaign for that product. Instead, after selecting the customer under "Add Sales Manually" it should display all the sales made under that customers account, perhaps with the ability to filter by campaign if desired. For sales that don't have a campaign it should let us also manually enter the commission setup or select from a default value.

We can trigger off affiliate purchase but not leads (two step order form for example). I would like to simply tag the contact with the affiliate's name. Also, being able to filter (SMART LIST) off any affiliate stuff would be nice and have some columns.

Please can you sort out a way for us to integrate the affiliate system with Shopify? It seems very odd that we're integrated but can't link the products together in this way

Implementing 30-day free trial referral links for all users will make the affiliate program fairer, especially for smaller partners, who currently feel disadvantaged promoting a 'bad deal' compared to top affiliates