Agency Onboarding

Would be nice to have the ability to change the logo in each sub account. Would be a nice touch to provide even better experience for clients.

It would be a complete game changer to have a white label support suite like Godaddy offers for their resellers. It is a simple (custom value) (reseller name) system. That is branded to my brand. I can choose to have my customers contact me or Godaddy support (they answer the phone anonymously too) I send all my customers to my white label support page if they have any product questions about domains, website builder, email accounts, etc. This extensive support page answers 99% of all user based questions. Allowing me to focus on obtaining more new customers and upgrading the ones I have. The most important action I can do in my business is the actions that build a bigger customer base. I find that after having a few dozen customers with GHL I'm now in a training session with one of them at least 2 times per week for multiple hours. This is not sustainable. Here is my white label support suite which is a direct replica of Godaddys. https://www.secureserver.net/help?pl_id=545477&prog_id=545477

We need to be able to enable/disable specific features for subaccounts (like in SaaS-Configurator)... 1) ...when manually creating subaccounts, not only after one was purchased through SaaS-Mode... 2) ...and edit these features after a subaccount has been created... 3) ...without needing to purchase the Pro Plan (SaaS-Mode).

interactive onboarding to explain each feature in a short pop up bubble

The recent update for configurable Features and Limits for sub-accounts has a few notable bugs. If you believe support, it is 'Supposed to be that way'.. that sounds familiar. Currently switching off 'Reputation Management' and all related features will still leave the REPUTATION tab in the side bar and display a blank tab - Support claims it's supposed to be that way. Switching off 'Invoicing', 'Ecommerce', 'Text 2 Pay' and all other payment related options still leaves PAYMENTS tab, and TRANSACTIONS and PRODUCTS as accessible. Switching off all Marketing, Design and Content AI options still leaves MARKETING Tab and Brand Boards accessible. OPPORTUNITIES is off, yet I can see and add OPPORTUNITIES to the dashboard. ALL REPORTING is OFF but I can view the dashboard - Surely DASHBOARD counts as ALL REPORTING??? They include an option for a discontinued feature - Google My Business Messaging. Thats been gone for quite some time... Sums up the logic behind the design of this feature. There's probably a few other odd design choices that haven't found yet. More individual options would be good, but at least putting some common sense behind the ones that are already there would be a good start. Unfortunately it's a another case of poor User Experience on the part of GHL. It simply does not make sense. Same old approach from GHL - smash out as many features as possible in a short amount of time, changes are rolled out with very minimal UX testing, then leave the agencies to explain the odd design choices and dodginess to the clients. It's painfully obvious this system is built by coders, not by agency owners. It shows.

It'd be nice to offer sub-accounts white labeled support articles, etc.

It would be good if we can have a white label changelog for our clients. We have been looking into Canny.io but maybe we could have a version for clients and not just admins??

Have the option to disable the notifications/all the emails, phone calls, and messages related to getting started with Highlevel. It can be frustrating when onboarding a client and they get non stop messages from HighLevel while we are working on the setup ourselves.

ENGLISH Current Problem: Currently, all sub-accounts under one agency log in through the same main agency domain (e.g., app.myagency.com or app.gohighlevel.com ). This breaks the white-label experience, as the end-client (sub-account) always sees our agency's URL, not their own. Proposed Solution: I suggest implementing the ability for each sub-account to map their own custom sub-domain (via CNAME) to access the application backend. How it would work: Agency Setting: The agency would enable this feature. Sub-Account Setting: Inside the sub-account settings, there would be a "Custom App Domain" option. Mapping: The sub-account user could map a CNAME (e.g., app.theircompany.com ) to the GHL system. Login Experience: When the client visits app.theircompany.com , they would see the login page featuring their own sub-account's specific branding (logo, colors) , not the agency's or GHL's. Main Benefit: This would provide the ultimate "true white-label" experience. It allows agencies to sell GHL as a genuinely custom SaaS solution for each client. It reduces client confusion, builds trust in the platform, and dramatically increases the perceived value of our offer. _________________________________________________________________________________________ ESPAÑOL Problema Actual: Actualmente, todas las subcuentas de una agencia inician sesión a través del mismo dominio principal (ej. app.miagencia.com o app.gohighlevel.com ). Esto limita la experiencia de marca blanca, ya que el cliente final (la subcuenta) siempre ve la URL de nuestra agencia, y no la suya propia. Solución Propuesta: Me gustaría sugerir que cada subcuenta pueda configurar su propio sub-dominio personalizado (vía CNAME) para acceder al backend de la plataforma. Cómo funcionaría: Configuración de Agencia: La agencia habilitaría esta función. Configuración de Subcuenta: Dentro de la configuración de la subcuenta, habría una opción para "Dominio de Aplicación Personalizado". Mapeo: El usuario (cliente de la subcuenta) podría mapear un CNAME, por ejemplo, app.suempresa.com para que apunte al sistema de GHL. Experiencia de Login: Cuando el cliente visite app.suempresa.com , verá la página de inicio de sesión con el branding (logotipo y colores) específico de su propia subcuenta , no el de la agencia ni el de GHL. Beneficio Principal: Esto llevaría la marca blanca al nivel más alto posible. Permitiría a las agencias vender GHL como una solución SaaS verdaderamente personalizada para cada cliente. Reduce la confusión del cliente, aumenta la confianza en la plataforma y eleva drásticamente el valor percibido de nuestra oferta.

It would be great to be able to create your own user onboarding checklist specific to your business. I have a Flowvu account which has this option - I have an image attached to show an example of what it could look like.