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Call Tracking
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Call Tracking

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Call Queues
Any native call system should have a system where leads can be put on hold until an available agent is ready to speak to them. Should be able to have music and eventually a voicemail if an agent cannot answer.
10
Call Duration
I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.
58
·
planned
Monitor or Whisper feature for upper management
I would like to request the option to monitor a live call or barge option for supervisor or manager. This was a standard feature on ViciDial which was our last dialer we used.
0
Call Tracking/Reporting
I would like the ability to track the time between when a contact is created and when they are first called in the custom reports/ dashboard. This would allow me to hold users accountable and give us more info on lead quality.
0
Retroactively Editing Call Dispositions
Is there a way to edit the disposition of a call after it ends? Sometimes I can't click it before the menu disappears and right now there isn't a way to go back to a contact and edit their disposition.
0
Option missed call
Currently there isn't any option to see missed calls unless that oneself create a workflow to track them
0
Make Call Transcripts Accessible In Automations
I'd like to be able to use the call transcript to create a call summary. Right now there is now way to access the call transcripts outside of conversations. It would be great if we could store call transcripts in custom fields.
10
Callrail App Integration
Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!
33
Add Button to Download Call Transcripts as TXT file
At the moment, the transcript of a recorded call shows up in a little window that you have to scroll through. If I want to post-process that transcript, I have to cut and paste it out of the little window via scrolling. What I'd love to do is just hit a little download button, and it will give me the transcript as a TXT file. Then I don't have to scroll and copy and paste. This would be a really awesome quality of life improvement, and I think it'd be super easy to add. Please consider this as an upgrade. Thanks.
3
api to support call tracking details
We would like to pull call tracking data via the api so that we could evaluate and report using our custom system. HIGHLVL-I-2826
8
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