Call Tracking

I LOVE the call reporting on GoHighLevel but the BIGGEST ISSUE with it is the fact that if I leave a voicemail it's counting as a "Completed" call when in fact it was a no answer. So the reporting is technically inaccurate when I want to see the total completed calls someone has made on my team. This also ruins my avg. call duration reporting as it's showing to be a lot lower than it actually use due to it counting 15 second voicemails. I'm suggesting to fix this so reporting is more accurate, OR, if that is not possible then to make a custom option to set if a call goes past a certain length then count it as completed call. That way, it's not counting 10-15 second voicemails and maybe a real conversation would only be counted past 1 minute or so (or whatever I set). I hope this makes sense, this would be a GAME CHANGER so I don't have to manually keep track of how many REAL completed calls I've made. Thanks, Tyler Uenaka.

Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

Add AI transcriptions and conversational analysis oc calls. Similar to CallRails feature ( https://www.callrail.com/conversation-intelligence )

Automatically assign a contacts location based on their phone number country code when they enter the into software. Then, allow for workflows to use the phone country code/location of each contact to assign the correct phone number (USA, UK, etc) and automatically send workflow texts with the correct phone number. This way, you can have contacts from global locations all entering the same text workflow sequence, without creating separate one and assigning a different user with a different country code phone number.

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…

We have sales reps who often receive calls in and call out using their mobile number (not a GHL number) and therefore no call record is taken on GHL against the relevant contact. Can there be a way to log calls manually as a record against the contact conversation? Currently the only way to log this is on the notes section but when we pull our daily call report it may show that a rep has only made 5 calls when in fact they have completed another 10 on their mobile.

Having more accurate call tracking is important and this is not a sufficient view to measure success of a call campaign. GHL records calls as being "answered" if there was a connection between your line and the line being called. Unfortunately the call reporting is not able to calculate the number of people who actually answered the phone and had a conversation. You can tell by looking at the length of the call typically whether a conversation occurred, but there isn't a way to get the exact number.

Does GHL Call Reporting have the functionality of tagging calls whether they are qualified or not like in CallRail? I cannot seem to locate this feature on my end.

The Problem: There is so much potential with the various features that rely on Call Status... But, the existing Call Status tracking makes mistakes like marking voicemails as call completes and randomly marking some inbound calls as complete when they were missed. These mistakes make Call Status very unreliable. Without ACCURATE Call Status Reporting, any system built on Call Status is UNRELIABLE! (workflow triggers, call-tracking / dashboard analytics, sales team activity tracking, contact behavior, etc..) I've noticed GHL's emphasis on implementing things like call reporting for sales teams and custom dashboard widgets to support this, which I am absolutely looking forward to, but without accurate Call Status reporting, features like these will be displaying unreliable data! The Fix: We need a prompt screen to pop up at the end of every inbound or outbound call made through GHL (Desktop, Web & Mobile App). The prompt should ask the agent what Call Status was reached during the call (no answer, voicemail, call complete, busy, etc.) Any Inbound Calls that aren't specifically answered by a user should be marked as missed. Because a user has to click a button to answer a call, it must be possible to detect whether or not a user clicked the answer button on an incoming call. There could be an option in the phone number configuration menu to toggle between manual and automatic call tracking. Do Note: Using this system, all users must have inbound calls forwarded to them via the mobile or web GHL app rather than their phone number in order for the Call Status prompt to appear on Inbound calls.