Call Tracking

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

We need Urgently Arab Call Numbers, can get it in a simple way such as foreign numbers in the system.

It scares me to think about a potential client hanging up the phone just because there is no hold music option. It would be awesome to be able to have an option of uploading your own hold music when the line is busy.

Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…

Update the phone system settings with the ability to disable call recording for all outbound calls while keeping inbound call recordings unaffected.

I’d like to request an advanced call center–style dialer system inside Go High Level, fully integrated with the automation builder and designed for high-volume outbound teams. The goal is to enable agencies and sales teams to run full outbound call center operations directly within GHL, without relying on external dialer tools. Key Features Smart Dialer Modes Power dialer (automatically calls the next contact) Predictive dialer (connects only answered calls to agents) Preview dialer (shows contact details before dialing) Full Integration with Automation Builder Add contacts to call queues via workflows Trigger actions based on call outcomes (answered, no answer, interested, etc.) Combine calling with SMS, email, and voicemail drops in one flow Automated retries and follow-ups Live Agent Monitoring Dashboard (Admin View) Real-time agent status: Available, On Call, On Break, Offline View active calls, call duration, and queue activity Full visibility of team performance in real time Agent Time Tracking & Activity Monitoring Track agent login and logout time Total time online vs offline Time spent on calls, idle, and on break Live monitoring of agent activity throughout the day Supervisor Tools Listen-in (silent monitoring) Whisper (coach agent privately during calls) Barge-in (join calls live when needed) Smart Lead Distribution Round robin assignment Priority-based routing (hot leads first) Performance-based distribution Agent Workspace Call scripts displayed during calls Notes and call dispositions (no answer, booked, not interested, etc.) Automatic activity logging Seamless transition to the next call Reporting & Analytics Calls per agent Talk time vs idle time Conversion rates Agent productivity tracking Daily and weekly performance reports Why This Matters This feature would transform Go High Level into a true all-in-one CRM and call center solution, eliminate the need for external dialer platforms, and unlock high-volume outbound capabilities for agencies and sales teams.

We’d like to request the ability to manually start call recording mid-call within the HighLevel system. Currently, call recording can only be toggled at the phone number level (on/off by default), which means the recording begins as soon as the call connects. This creates a challenge for businesses operating in two-party consent states, where we must first verbally notify the other party that the call will be recorded before the recording actually begins. Here’s the issue we’re encountering: If we disable automatic recording to stay compliant, we lose the ability to record at all, since there’s no way to start recording after the caller gives consent. If we leave automatic recording on, the system begins recording immediately, before we can verbally provide notice, which can technically violate two-party consent laws. Proposed Feature: A simple “Start Recording” (and ideally “Pause” or “Stop Recording”) button visible in the call interface for users who have permission to record calls. This would allow the user to: Verbally inform the caller that the call will be recorded. Begin recording only after consent is given. Remain compliant while still capturing call data for training and quality assurance. This feature would be especially helpful for agencies and businesses making outbound calls across multiple states with different consent requirements, including healthcare providers, financial institutions, and appointment-based service businesses. Thank you for considering this request! It would make a huge difference for both compliance and user experience.

Many clients need to be able to conference call with external phone numbers. Need to be able to do this.