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AI Conversational Intelligence for Calls
Add AI transcriptions and conversational analysis oc calls. Similar to CallRails feature ( https://www.callrail.com/conversation-intelligence )
Automatically get Call Recordings Files/Links
Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability
I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.
Any native call system should have a system where leads can be put on hold until an available agent is ready to speak to them. Should be able to have music and eventually a voicemail if an agent cannot answer.
Call sorting fields
If you add sorting levels to phone numbers you'll compete with all the large call tracking platforms. I need to be able to create multiple tracking numbers for a single client but with the same media source for different locations, then easily see those call leads reported by source OR by location.
Callrail App Integration
Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!
Option to Set Call Status on Outbound calls, as the Manual Call Queue (Power Dialer) Offers
In the Manual Call Queue (Power Dialer), after an outbound call is made, it gives you the option to set the call status. The call status is routinely used in workflows. e.q. if call = completed, move to "engaged lead", etc. The problem is that when you call from the contact record (or anywhere else for that matter), and you reach a voicemail (and hangup on it), you don't get a status of "voicemail", you get "completed". This is not desired. You need to be able to set this status.
GHL Records Call As "Answered", Regardless of the Contact Answering Or Not
Having more accurate call tracking is important and this is not a sufficient view to measure success of a call campaign. GHL records calls as being "answered" if there was a connection between your line and the line being called. Unfortunately the call reporting is not able to calculate the number of people who actually answered the phone and had a conversation. You can tell by looking at the length of the call typically whether a conversation occurred, but there isn't a way to get the exact number.
Manual Call Status Reporting (ULTIMATE CALL STATUS FIX)
The Problem: There is so much potential with the various features that rely on Call Status... But, the existing Call Status tracking makes mistakes like marking voicemails as call completes and randomly marking some inbound calls as complete when they were missed. These mistakes make Call Status very unreliable. Without ACCURATE Call Status Reporting, any system built on Call Status is UNRELIABLE! (workflow triggers, call-tracking / dashboard analytics, sales team activity tracking, contact behavior, etc..) I've noticed GHL's emphasis on implementing things like call reporting for sales teams and custom dashboard widgets to support this, which I am absolutely looking forward to, but without accurate Call Status reporting, features like these will be displaying unreliable data! The Fix: We need a prompt screen to pop up at the end of every inbound or outbound call made through GHL (Desktop, Web & Mobile App). The prompt should ask the agent what Call Status was reached during the call (no answer, voicemail, call complete, busy, etc.) Any Inbound Calls that aren't specifically answered by a user should be marked as missed. Because a user has to click a button to answer a call, it must be possible to detect whether or not a user clicked the answer button on an incoming call. There could be an option in the phone number configuration menu to toggle between manual and automatic call tracking. Do Note: Using this system, all users must have inbound calls forwarded to them via the mobile or web GHL app rather than their phone number in order for the Call Status prompt to appear on Inbound calls.