For Google Ads Call Extensions (assets) you only need 1 tracking number. It would be convenient to just buy 1 tracking number instead of having to buy 4 as a number pool.

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…

Makes it easy if we are using multiple numbers in various stages of campaign. That way we can see where the results are coming from HIGHLVL-I-160

I would like to see the ability to send an email notification from GHL when a lead calls a Twilio #. I would also like to be able to record a "whisper" message that plays on the customers phone when a lead calls in.."This is a new lead from dominate media". These feature would allow me to get rid of callrail/callfire and keep everything in one dashboard. HIGHLVL-I-155

Having more accurate call tracking is important and this is not a sufficient view to measure success of a call campaign. GHL records calls as being "answered" if there was a connection between your line and the line being called. Unfortunately the call reporting is not able to calculate the number of people who actually answered the phone and had a conversation. You can tell by looking at the length of the call typically whether a conversation occurred, but there isn't a way to get the exact number.

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

I think it would be really helpful to have the dynamic number replacement script like most of the call tracking softwares have.For example. you insert a JS code into the header tag. The code knows to find the real client number, but dynamically insert the call tracking number. This protects the SEO NAP, while allowing full tracking on the website. Right now, we have to manually change each number, and it would be nice to just insert a generated code to do it automatically and safely. Thanks! HIGHLVL-I-2445

We would like to pull call tracking data via the api so that we could evaluate and report using our custom system. HIGHLVL-I-2826