Call Tracking

Currently to use one phone number to both text and call via AI you have to move back to twilio for telephony provider because lc phone doesnt have the capability to zip trunk. Please give the option to do the zip trunking in LC phone and keep AI users in LC phone.

We need a feature for sales executives to get into active running calls to coach sales people. Look for example on close.com they have a feature where you can get into a call without talking to the prospect and still talking to the sales rep.

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…

Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!

We have sales reps who often receive calls in and call out using their mobile number (not a GHL number) and therefore no call record is taken on GHL against the relevant contact. Can there be a way to log calls manually as a record against the contact conversation? Currently the only way to log this is on the notes section but when we pull our daily call report it may show that a rep has only made 5 calls when in fact they have completed another 10 on their mobile.

Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability

Automatically assign a contacts location based on their phone number country code when they enter the into software. Then, allow for workflows to use the phone country code/location of each contact to assign the correct phone number (USA, UK, etc) and automatically send workflow texts with the correct phone number. This way, you can have contacts from global locations all entering the same text workflow sequence, without creating separate one and assigning a different user with a different country code phone number.

The Problem: There is so much potential with the various features that rely on Call Status... But, the existing Call Status tracking makes mistakes like marking voicemails as call completes and randomly marking some inbound calls as complete when they were missed. These mistakes make Call Status very unreliable. Without ACCURATE Call Status Reporting, any system built on Call Status is UNRELIABLE! (workflow triggers, call-tracking / dashboard analytics, sales team activity tracking, contact behavior, etc..) I've noticed GHL's emphasis on implementing things like call reporting for sales teams and custom dashboard widgets to support this, which I am absolutely looking forward to, but without accurate Call Status reporting, features like these will be displaying unreliable data! The Fix: We need a prompt screen to pop up at the end of every inbound or outbound call made through GHL (Desktop, Web & Mobile App). The prompt should ask the agent what Call Status was reached during the call (no answer, voicemail, call complete, busy, etc.) Any Inbound Calls that aren't specifically answered by a user should be marked as missed. Because a user has to click a button to answer a call, it must be possible to detect whether or not a user clicked the answer button on an incoming call. There could be an option in the phone number configuration menu to toggle between manual and automatic call tracking. Do Note: Using this system, all users must have inbound calls forwarded to them via the mobile or web GHL app rather than their phone number in order for the Call Status prompt to appear on Inbound calls.

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

Connect OpenAi or Ai tool of choice to listen to and transcribe calls LIVE! The Ai could be connected to existing user data and do research on the fly to help guide the customer service or sales person through the call and give them insights on customer tone, sentiment, goals etc and direct the user on ways to help make sure that each call goes as well as can be expected. Give users the ability to use an Ai tool of their choice to transcribe, summarize and best of all RATE each call for training purposes for sales teams, receptionists etc. Give the users the ability to set custom criteria for the rating process and generate reports based on call performance. Great tool for Sales Managers and individual sales people as well as for larger applications like call centers