Call Tracking

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

We’d like to request the ability to manually start call recording mid-call within the HighLevel system. Currently, call recording can only be toggled at the phone number level (on/off by default), which means the recording begins as soon as the call connects. This creates a challenge for businesses operating in two-party consent states, where we must first verbally notify the other party that the call will be recorded before the recording actually begins. Here’s the issue we’re encountering: If we disable automatic recording to stay compliant, we lose the ability to record at all, since there’s no way to start recording after the caller gives consent. If we leave automatic recording on, the system begins recording immediately, before we can verbally provide notice, which can technically violate two-party consent laws. Proposed Feature: A simple “Start Recording” (and ideally “Pause” or “Stop Recording”) button visible in the call interface for users who have permission to record calls. This would allow the user to: Verbally inform the caller that the call will be recorded. Begin recording only after consent is given. Remain compliant while still capturing call data for training and quality assurance. This feature would be especially helpful for agencies and businesses making outbound calls across multiple states with different consent requirements, including healthcare providers, financial institutions, and appointment-based service businesses. Thank you for considering this request! It would make a huge difference for both compliance and user experience.

We need Urgently Arab Call Numbers, can get it in a simple way such as foreign numbers in the system.

Blows my mind this isn’t currently possible. User that calls a contact, auto assign the contact to them. When contacts call or message back, the user gets notifications and there is a history of their outreach.

Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!

A custom value that can be used in internal notifications that shows which phone number the contact replied to for SMS.

The Problem: There is so much potential with the various features that rely on Call Status... But, the existing Call Status tracking makes mistakes like marking voicemails as call completes and randomly marking some inbound calls as complete when they were missed. These mistakes make Call Status very unreliable. Without ACCURATE Call Status Reporting, any system built on Call Status is UNRELIABLE! (workflow triggers, call-tracking / dashboard analytics, sales team activity tracking, contact behavior, etc..) I've noticed GHL's emphasis on implementing things like call reporting for sales teams and custom dashboard widgets to support this, which I am absolutely looking forward to, but without accurate Call Status reporting, features like these will be displaying unreliable data! The Fix: We need a prompt screen to pop up at the end of every inbound or outbound call made through GHL (Desktop, Web & Mobile App). The prompt should ask the agent what Call Status was reached during the call (no answer, voicemail, call complete, busy, etc.) Any Inbound Calls that aren't specifically answered by a user should be marked as missed. Because a user has to click a button to answer a call, it must be possible to detect whether or not a user clicked the answer button on an incoming call. There could be an option in the phone number configuration menu to toggle between manual and automatic call tracking. Do Note: Using this system, all users must have inbound calls forwarded to them via the mobile or web GHL app rather than their phone number in order for the Call Status prompt to appear on Inbound calls.

We have inbound calls coming from one number into our system. It would be great if the "lead" auto-assigned to the user that answers the phone through lead connector.

I'd like to be able to use the call transcript to create a call summary. Right now there is now way to access the call transcripts outside of conversations. It would be great if we could store call transcripts in custom fields.

CUSTOM CALL DISPOSITIONS - We need this so badly for call reports. Such a vital function for any company prospecting through call campaigns. I believe this is something I think everyone can benefit from. I'm actually surprised GHL doesn't have this. * Also, when using the dialer, it would be helpful if when we landed on the next lead we didn't have to click the "notes" icon to see the last interaction with the prospect. As it stands, it defaults to "activity".