Call Tracking

I LOVE the call reporting on GoHighLevel but the BIGGEST ISSUE with it is the fact that if I leave a voicemail it's counting as a "Completed" call when in fact it was a no answer. So the reporting is technically inaccurate when I want to see the total completed calls someone has made on my team. This also ruins my avg. call duration reporting as it's showing to be a lot lower than it actually use due to it counting 15 second voicemails. I'm suggesting to fix this so reporting is more accurate, OR, if that is not possible then to make a custom option to set if a call goes past a certain length then count it as completed call. That way, it's not counting 10-15 second voicemails and maybe a real conversation would only be counted past 1 minute or so (or whatever I set). I hope this makes sense, this would be a GAME CHANGER so I don't have to manually keep track of how many REAL completed calls I've made. Thanks, Tyler Uenaka.

Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward. If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x. Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature. In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call. HIGHLVL-I-815

Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability

Currently to use one phone number to both text and call via AI you have to move back to twilio for telephony provider because lc phone doesnt have the capability to zip trunk. Please give the option to do the zip trunking in LC phone and keep AI users in LC phone.

Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!

Blows my mind this isn’t currently possible. User that calls a contact, auto assign the contact to them. When contacts call or message back, the user gets notifications and there is a history of their outreach.

Any native call system should have a system where leads can be put on hold until an available agent is ready to speak to them. Should be able to have music and eventually a voicemail if an agent cannot answer.

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…

Add AI transcriptions and conversational analysis oc calls. Similar to CallRails feature ( https://www.callrail.com/conversation-intelligence )

In the Manual Call Queue (Power Dialer), after an outbound call is made, it gives you the option to set the call status. The call status is routinely used in workflows. e.q. if call = completed, move to "engaged lead", etc. The problem is that when you call from the contact record (or anywhere else for that matter), and you reach a voicemail (and hangup on it), you don't get a status of "voicemail", you get "completed". This is not desired. You need to be able to set this status.