Reporting

Would be great to have time tracking included so we can track team that are using GHL or othes on the team that are doing other tasks outside, so we can properly pay them and know their workflow

We would love to see a feature added to the Reporting module that allows users to set and track sales goals, and compare them directly against actual statistics and performance data — all from within the CRM. Here is what we have in mind: Goal Setting in the Reporting Module: Users should be able to define sales goals (e.g., number of deals closed, revenue targets, number of qualified leads, conversion rates, etc.) for a given period (weekly, monthly, quarterly). Statistics vs. Goals Comparison: The reporting dashboard should display a clear visual comparison between the goals set and the actual results achieved. This could be shown via progress bars, charts, or color-coded indicators (e.g., green if on track, orange if slightly behind, red if far from goal). CRM Integration: This feature should be accessible and visible directly within the CRM interface, so that sales reps and managers can instantly see — without switching tools — whether they are on track, ahead, or behind on their goals based on the actions and activities logged in the CRM (calls made, opportunities moved, deals closed, etc.). Actions Taken vs. Goals: We would also like to be able to track CRM activity (actions taken: emails sent, calls logged, pipeline stage changes, etc.) and see how those actions relate to goal progression. This would help teams understand if the volume and quality of their CRM activity is aligned with hitting their targets. This feature would be a major improvement for sales team management and performance tracking, making GoHighLevel an even more powerful all-in-one CRM and reporting platform. Thank you for considering this request!

High Level should create a new reporting menu that displays similar stats as Call Reporting but of SMS or Channel activity. I think everyone would benefit if they can see stats like: Graph Total Number Sent Total Number Replied Total Number Didn't Reply Percentage Sent Percentage Replied Percentage Didn't Reply First Time Messaging Average Number of Messages per Conversation by SMS/Channel etc

GoHighLevel is marketed as an all-in-one platform, yet users who have their email domain configured with Google Workspace or other third-party providers are unable to access accurate campaign statistics — including delivered, bounced, and spam metrics — within the platform. GHL support has confirmed this is a known limitation, with full reporting only available to users on LC Email or Mailgun. This creates a frustrating situation where users are building campaigns inside GHL but receiving incomplete or inaccurate reporting data, with no indication in the UI that this is a provider limitation rather than a system error. For users who have invested significantly in their Google Workspace setup and domain configuration, being required to switch providers to access basic campaign analytics feels like a significant gap for a platform that bills itself as all-in-one. We would love to see GHL work toward surfacing delivery data from third-party providers where possible, or at minimum clearly communicating this limitation at the point of setup so users can make an informed decision about their email configuration before investing time in campaigns.

Currently, there's no simple way to view or export all email subject lines along with their performance metrics (e.g., number of sends, open rate, click rate, send date) in one place. Users must click into each email individually to review results, which is time-consuming and inefficient - especially for high-volume senders. It would be extremely helpful to have: A centralized view of all email campaigns with subject lines and key metrics in a sortable table. The ability to export this list to CSV for deeper analysis. Filters by date range, campaign tags, or workflows. This would allow marketers to quickly identify high and low-performing subject lines, optimize future campaigns, and improve overall email performance.

It would be great if we could delete a specific call recording.

It is way to difficult to track revenue earned per staff member when it comes to service calendars and tips received. Every other platform that offers service booking makes this a default, easily trackable attribute. For business owners just trying to get a glance of earnings and pay out to their staff, this should be simpler. Speaking of tips, they need to be able to be applied to service calendars too.

I would love to see an enhancement that allows users to create fully custom reports using both standard and custom objects along with custom fields. Currently, reporting options are limited when it comes to pulling data across different objects, especially when custom fields are involved. A custom report builder would enable users to define specific metrics, apply advanced filters, and generate tailored reports based on their business needs. Example Use Case: A digital marketing agency using GoHighLevel wants to track client engagement across multiple touchpoints. They have custom fields for tracking lead source, campaign performance, and sales pipeline stage. With a custom report builder, they could: Pull data from contacts, opportunities, and custom fields to see which marketing campaigns generate the highest conversion rates. Create a report showing average deal size per campaign based on opportunity records. Filter leads by custom tags and status updates to analyze client retention trends. Adding this feature would provide greater flexibility and empower businesses to make data-driven decisions directly within the platform. I appreciate your consideration and look forward to hearing your thoughts on this! Best,

I think it's necessary to have an option to export what we're seeing in the Calendar > Appointment List View tab. I've had the experience of needing to extract all the meetings that have already taken place and I simply can't do it through GHL!

Just about every feature in the platform has it's own reports which get's confusing (not to mention there's no central design language) Would love to see all these reports pulled into one spot: the dashboard. The dashboard should also be fully customizable to swap in/out stats, resize tiles, etc.