SaaS Mode

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

If we are going to be able to increase user count and decrease churn it is insane to not have these two triggers: First time user has logged in (NOT just them having been invited). Last time user logged in. Simple KPIs for any SAAS Agency would be: How many users are actually set up their account for the first time. How many users are not using their account. So we need triggers to start keeping track of this and have proper stats. THEN, we actually have the ability to improve those KPIs! For example, by sending an email to people who have not set up their account since purchasing in over 3 days. Or who have not logged in for a long time, we could send them various email campaigns geared to getting them using High Level and thus reducing churn. Without this feature all SAAS Agencies are at a horrible disadvantage, this would be a 10x improvement.

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285

As soon as the recharge fails and the Wallet is empty, the agency will be charged for any SMS and emails etc. That should be stopped.

We need the ability to apply tax (GST/VAT) to re-billing charges, both SMS/email and AI. Without this re-billing is unusable to anyone outside the US that wants to be compliant for tax.

To be able to change the welcome message and lost password message including the sender email so that it doesn't come from the do-not-reply address and so we can add any additional info we want to add in the messages. MEMBER-I-31

HIGHLVL-I-3692

Stripe is pretty much our only option when it comes to payment processing within GHL SaaS Mode subscriptions and rebilling, and that's causing us some headaches. One big issue we're facing is fund reserves. Stripe has this habit of holding onto our hard-earned cash in reserve. It's like they're trying to play banker with our money, and it's putting a real strain on our finances and operations. Another problem is sudden account shutdowns. Some of us have had our Stripe accounts mysteriously shut down without any clear reasons. That's a major issue, especially when it throws our business into chaos. We think it's time to mix things up and explore other payment processor options within GoHighLevel SaaS Mode. By giving us more ways to handle payments and more control over our money, you'll help us keep our businesses running smoothly and avoid unnecessary headaches. We totally understand that Stripe has been your go-to partner for a while, but for the sake of our collective sanity and success, we'd love it if you could consider adding some alternative payment processors into the mix. Being proactive about this would mean the world to us SaaS entrepreneurs. It's all about securing our financial futures, and we're sure you're on board with that.

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

We have a few pro bono accounts that we would love to give truly free to the client but our only option is to give them the account for $1/month or $10/year which is the minimum available on SaaS Plans and then give a 365 day free trial, but they still get billed after the year expires. The main issue is, we want to have these free accounts for select clients we work with but we need to have them on SaaS Mode so we aren't also paying for their phone/email/etc usage.