SaaS Mode

I have experienced a frustrating amount of surveys, banner ads and other marketing messages being forced into our Agency level users dashboards when viewing the sub-accounts on our platform. This is just annoying at best and in our case, we are not needing any of these ads. Furthermore when we attempt to do a Zoom demo of the software or do some training with our clients, we are constantly being shown big obnoxious GHL banner ads, surveys and pop ups throughout the dashboard while trying to demo the software. I love GHL but this is just a very troubling thing and if it was something I had known was going to happen, would have seriously made me re-consider using GHL in the first place. As agency owners we are paying a great deal of extra $$ for the "white label" software, yet we have zero control over the banners, surveys, and pop ups being forced into our Agency sub-accounts. There should be a very easy "opt out of all GHL ads, pop ups and surveys inside this Agency's sub-accounts" option somewhere in our agency settings. We can check the box, hit save and no more ads in any sub-accounts. Simple! I reached out to support about this and got a "they can't be removed, you can use custom CSS to hide them" response. They don't seem to care that this is a big impediment to being able to do software demos. I should not have to create special demo Admin accounts or edit the CSS of the dashboard to be able to do a simple demo for a customer when I am already logged in as an Agency admin, just to force GHL's ads to not display in software I pay for it to not have ads and branding. So according to GHL support we as GHL Agencies, should have to pay for a "white label" solution and then be forced to have ads put into our sub-account dashboards we don't want or did not ask for? Then the solution is... you have to spend your time hunting down the CSS selectors for these ads, to then add more code to your dashboard, just to not display ads in a software we are paying for to not have ads or branding in it. It just makes no sense to me. Please make these ads, pop ups and surveys optional ASAP. Run ads in my Agency Dashboard ONLY, I don't care, but please keep ALL THINGS GHL out of my sub-account dashboards, that is not the place for ads of any kind. It is not only annoying for the reasons listed above, but it is not fair. We pay for "white label" software.

➕ Create a new tab in the agency-level settings called "Centralization". ✅ Let us create several centralization's within our agency. Add a "Create centralization" button. Then let us select a "master sub-account", the sub-accounts we want to connect and what features we would like to centralize. ✅ Add a option for franchises, groups and chains to make this a standard. A "Apply to all" button or something like that. Then let us select a "master sub-account" and what features we would like to centralize. Also, let us adjust the centralized feature for each sub-account for flexibility. 👆🏼 This is btw the feature I would use, since we will create a dedicated $497 account for the plumbing group with 450 plumbing companies we are helping. Features we would like to centralize: 🔨 Create new product / update product 🔨 Ability to schedule media posts 🔨 Ablity to update Global Website sections across 🔨 Centralized dasboard, stats and reports 🔨 Centralized pre-sets of colors, saved buttons, media library, etc 🔨 A easy way to share resources like workflows, etc? 🔨 A dedicated template library? Other features that can be centralized?

In the last 2 months, the app has been completely inaccessible for both us and all our subaccount clients, for 15-30 minutes. In the current downtime (just fixed as I was writing this), even forms on clients' pages weren't loading. Needless to say, this is extremely problematic because with tens of subaccounts, our support inboxes get overcrowded and we lose several clients if this happens frequently. Making the app run without hiccups is more important than any feature. Please prioritize this so that it doesn't happen.

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Possibility to create a whitelabelable knowledge base inside of GHL connected with a ticketing support system.

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

To have an account where businesses can have their own sub-accounts within a sub-account. I would call this a Sub-Agency Account. I'm working with two companies and one has agents and the other has locations for which they want them to have their own accounts. They want to have access to these accounts to see how different locations are doing or assist their agents. It would be nice if their account portal allowed them to select each location/agent account in the same way we switch through our sub-accounts. Currently, I have to set them up with multiple different accounts and provide a primary admin, access to each. Currently, to do this they need to pay and set up each account separately which also complicates the sales process. Let me clarify the requirements and proposed solution: Current situation: These companies have multiple agents and/or locations Each agent/location needs its own account Company management wants to access and monitor all their sub-accounts Currently, we need to set up separate sub-accounts and provide admin access to each The system doesn't allow the purchasing of multiple sub-accounts at once. Desired functionality: A main company account that can access all their own sub-accounts Ability to have the primary company switch between sub-accounts easily, similar to how we switch between current agency sub-accounts Eliminate the need for Admins to log in and out of multiple accounts Proposed solution: Create a multi-tiered account structure with the following levels: Agency level-(top tier) -Sub Agency Level (Middle tier) -Sub Agency-Sub Account Level (bottom tier) Here's how this structure would work Main account for each business (Sub-Agency Account) Has an overview of all locations and agents (Sub-Account) Sub Agency Admin can access and switch between all their connected sub-accounts (locations and/or agents) Allowing Saas Agency Account the ability to group package sub-accounts. If it's already possible I would LOVE to know. Thanks.