SaaS Mode

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

We need the ability to apply tax (GST/VAT) to re-billing charges, both SMS/email and AI. Without this re-billing is unusable to anyone outside the US that wants to be compliant for tax.

Many agencies and growing businesses are currently stuck between limited-user plans and expensive higher tiers. A $197/month plan with 10 users would perfectly fill this gap and support scaling teams without forcing early upgrades. Many growing teams need more users but are not ready for higher-cost plans. Proposed: 10 users $197/month Full access to core features This will support scaling agencies, reduce churn, and improve pricing flexibility. 👉 Please upvote if you need this option.

Will you guys be adding a 'Favicon' option to customise for the app? Or even just the highlevel 3 bars. Would of course be awesome if we could link our own favicon for the browser tab. HIGHLVL-I-286

As a white-label agency building custom SaaS plans for clients, the current SaaS Mode configuration is too limited and creates unnecessary complexity. Here's what we're dealing with: Problem 1: Not enough granularity in the Plan Builder Right now, the Features tab only lets you toggle broad top-level categories (e.g. "Funnels", "Websites", "Workflows"). But within each of those categories, there are many sub-features — and we have no control over which specific sub-features are included or excluded in a plan. This makes it impossible to build truly tailored packages for different client tiers. What I'd love to see: A hierarchical feature control system in the Plan Builder: Level 1: Main categories (as they exist today) Level 2: Sub-categories per main category that can be toggled independently Level 3 (bonus): Specific actions or views within sub-categories (e.g. "view only" vs "edit") This would allow agencies to build precise packages — for example, giving a client access to Funnels but only the basic builder, without A/B testing or advanced settings. Problem 2: Unintended side effects at the User Permissions level When configuring permissions at the individual user level, disabling one permission often unintentionally disables other features that the agency wants the client to see and use. These hidden dependencies are not documented or visible anywhere, making it very frustrating to configure correctly. What I'd love to see: A clear dependency map or warning system: "Turning this off will also affect X and Y" The ability to override individual dependencies, so disabling one thing doesn't silently break something else Better alignment between SaaS plan-level settings and user permission-level settings, so there are no unexpected conflicts The bigger picture: Right now, configuring SaaS plans requires working across two separate layers (plan builder + user permissions) that don't always talk to each other logically. A unified, simplified configuration flow — with full granular control — would make GoHighLevel significantly more powerful for serious white-label agencies.

Currently, we don't have a way to confirm or see what system emails were sent. This is a bit of a pain to troubleshoot when someone says they haven't received the email.

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

I have clients that have a subscription in Stripe; it would be wonderful to match the client subscription in Stripe with the SaaS subscription in Agency, just like it works now with rebilling.

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

The current billing behavior for Agency SaaS subscriptions halts all subsequent invoicing and payment attempts immediately following a single failed or missed monthly payment. When a client resolves the single outstanding missed invoice (e.g., paying November's invoice on December 9th), the system recognizes the account as "current" but fails to generate or process invoices for any intervening missed months (e.g., December's payment, which was already due). Example: * November 1: Payment failed (Card expired). * December 1: The system DID NOT generate an invoice or attempt payment for the December subscription fee. * December 9: The user paid the outstanding November invoice. * Result: The system marks November as paid, but December's invoice is permanently skipped. The system then reverts to the original schedule, sending the next invoice on January 1st. This behavior results in immediate revenue loss for the Agency and requires manual reconciliation and invoicing for every missed month, undermining the core function of automated SaaS billing. Intended Behavior: The system must operate with a cumulative billing logic standard for all subscription platforms: Maintain Schedule: All future scheduled subscription invoices must continue to be generated and added to the client's ledger, regardless of the status of previous invoices. Cumulative Payment Attempts: Once the client resolves any single past-due invoice, the system should immediately generate and/or process all subsequently due, but unpaid, monthly invoices. Correct Status: If a client is one month behind, the system should show two invoices due: the immediate past month (e.g., November) and the current month (e.g., December).