SaaS Mode

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

The current Agency Announcement tool is a "broadcast" system—it’s all or nothing. If I want to send a specific technical update to my "Real Estate" niche sub-accounts, or a "Low Usage" warning to accounts with a low health score, I can't do it. This leads to notification fatigue for users who receive irrelevant messages. Update the Agency-level Announcement feature to include Targeting Filters. This would allow admins to push specific dashboard pop-ups, banners, or sidebar notifications to specific sub-accounts based on predefined criteria.

Currently, agency owners have to manually check each sub-account to see who is active, who is successfully converting leads, and who is "at-risk" of churning. There is no bird's-eye view to rank or score sub-account performance based on specific KPIs across the entire agency. Implement a Scoring System at the Agency Level that allows owners to set "Success Rules." The system would assign a score to each sub-account based on customizable triggers.

There is a HUGE disconnect when managing the agency from a sub-account. We need a way to manage our sub-accounts as an agency. When sub-accounts update their email address/log in email, this does not automatically pull through to the contact inside my sub-account (the one I manage my agency with). I've had an incident recently where important emails were sent to my sub-account clients, but they didn't receive them as the email address associated with their account was no longer the one I had inside my sub-account. An Agency CRM is a must!!

When a SaaS plan is purchased, a payment for credits is automatically processed and deducted from the customer’s linked credit card for wallet rebilling. Now we need to a manual add balance to the customer. Sometimes you get again questions from clients and it also saves time. This needs to go automatically when the Saas plan gets activated.

What we're trying to accomplish: As a SaaS Agency with multiple recurring subscription products, we need the ability to offer additional recurring products as order bumps at checkout or as one-click post-purchase upsells — without requiring a separate funnel build or manual intervention. Specific capabilities needed: Order Bump for Recurring Products at SaaS Checkout Allow a secondary recurring product to be offered as a checkbox bump directly on the SaaS product checkout page — presented before the buyer completes purchase. Currently, only one recurring product can be processed per checkout, blocking this entirely. Post-Purchase One-Click Upsell for Recurring Products After a SaaS product purchase is complete, automatically redirect the buyer to a native upsell page offering an additional recurring subscription with a single click — without requiring a custom funnel built around the SaaS checkout. Native Upsell Configuration Inside SaaS Product Settings Add an Upsell / Bump tab directly inside SaaS product settings where a secondary product can be selected, copy can be written, and redirect logic can be configured — without leaving the product builder. Multi-Recurring Product Checkout Support Enable the checkout system to process two recurring subscriptions simultaneously when a buyer selects both a primary product and a bump/upsell — billed separately but captured in a single seamless checkout experience. Skip Option on Upsell Allow the buyer to skip the upsell offer and proceed to the Thank You page without being forced to purchase the secondary product. Current workaround: Verbal pitch through Voice AI and sales team scripts during strategy calls. The checkout experience is missing the bump entirely, requiring manual follow-up to offer the add-on product post-sale. Business impact: Without native bump/upsell support for recurring SaaS products, the average order value at checkout cannot be maximized. Every missed bump requires a manual follow-up touchpoint — increasing operational overhead and reducing conversion rates on add-on products.

To integrate a native AI video generation platform within the Media Library that allows users to create professional, lip-synced avatar videos from text scripts. This feature would enable agencies to produce "in-house" UGC-style ads, personalized sales outreach, and internal training videos without leaving the CRM. Core Functionalities • AI Presenter Library: A diverse range of "human" avatars and the ability to upload a photo to create a custom "Brand Avatar." • Voice Cloning & TTS: Integration with GHL’s existing Voice AI to provide hyper-realistic narration in multiple languages. • Dynamic Personalization: Use CRM custom tags (e.g., {{contact.first_name}}) to generate personalized video messages for automated workflows. • UGC Templates: Pre-built scenes designed specifically for TikTok, Reels, and YouTube Shorts ads. Why This is Critical for GHL Users 1. Lead Generation & Conversion: High-quality video ads are the primary driver for leads in 2026. Native AI video allows for "A/B testing" different scripts and presenters in minutes rather than weeks. 2. Internal Training (L&D): Agencies can create "Clean" training modules for their clients or staff using consistent avatars, ensuring a professional brand voice. 3. Cost Efficiency: Replacing a $50–$200/month HeyGen subscription with a native HighLevel "rebillable" AI credit system adds massive value to the SaaS Pro plan. 4. In-House UGC: Agencies can fulfill the high demand for User Generated Content (UGC) by using realistic AI actors, making them more competitive in the ad space. Pro-Tip for your Request: When you post this on the GHL Ideas board, be sure to mention that this would fit perfectly as an action inside the Workflow Builder. Imagine a workflow where: • Trigger: New Lead Opt-in. • Action: "Generate AI Video" (using the lead's name). • Outcome: Send a personalized video via SMS or Email 5 minutes later. That specific "automation" use case is usually what gets the GHL developers most excited!

I would love being able to add a banner for subaccounts. We offer office hours for our clients to hop in and being able to say... "office hours are now... hop in LINK" would be so great and improve their experience.

Many agencies and growing businesses are currently stuck between limited-user plans and expensive higher tiers. A $197/month plan with 10 users would perfectly fill this gap and support scaling teams without forcing early upgrades. Many growing teams need more users but are not ready for higher-cost plans. Proposed: 10 users $197/month Full access to core features This will support scaling agencies, reduce churn, and improve pricing flexibility. 👉 Please upvote if you need this option.