SaaS Mode

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Many agencies and growing businesses are currently stuck between limited-user plans and expensive higher tiers. A $197/month plan with 10 users would perfectly fill this gap and support scaling teams without forcing early upgrades. Many growing teams need more users but are not ready for higher-cost plans. Proposed: 10 users $197/month Full access to core features This will support scaling agencies, reduce churn, and improve pricing flexibility. 👉 Please upvote if you need this option.

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

There is a HUGE disconnect when managing the agency from a sub-account. We need a way to manage our sub-accounts as an agency. When sub-accounts update their email address/log in email, this does not automatically pull through to the contact inside my sub-account (the one I manage my agency with). I've had an incident recently where important emails were sent to my sub-account clients, but they didn't receive them as the email address associated with their account was no longer the one I had inside my sub-account. An Agency CRM is a must!!

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

To integrate a native AI video generation platform within the Media Library that allows users to create professional, lip-synced avatar videos from text scripts. This feature would enable agencies to produce "in-house" UGC-style ads, personalized sales outreach, and internal training videos without leaving the CRM. Core Functionalities • AI Presenter Library: A diverse range of "human" avatars and the ability to upload a photo to create a custom "Brand Avatar." • Voice Cloning & TTS: Integration with GHL’s existing Voice AI to provide hyper-realistic narration in multiple languages. • Dynamic Personalization: Use CRM custom tags (e.g., {{contact.first_name}}) to generate personalized video messages for automated workflows. • UGC Templates: Pre-built scenes designed specifically for TikTok, Reels, and YouTube Shorts ads. Why This is Critical for GHL Users 1. Lead Generation & Conversion: High-quality video ads are the primary driver for leads in 2026. Native AI video allows for "A/B testing" different scripts and presenters in minutes rather than weeks. 2. Internal Training (L&D): Agencies can create "Clean" training modules for their clients or staff using consistent avatars, ensuring a professional brand voice. 3. Cost Efficiency: Replacing a $50–$200/month HeyGen subscription with a native HighLevel "rebillable" AI credit system adds massive value to the SaaS Pro plan. 4. In-House UGC: Agencies can fulfill the high demand for User Generated Content (UGC) by using realistic AI actors, making them more competitive in the ad space. Pro-Tip for your Request: When you post this on the GHL Ideas board, be sure to mention that this would fit perfectly as an action inside the Workflow Builder. Imagine a workflow where: • Trigger: New Lead Opt-in. • Action: "Generate AI Video" (using the lead's name). • Outcome: Send a personalized video via SMS or Email 5 minutes later. That specific "automation" use case is usually what gets the GHL developers most excited!

When using the Voicemail Detect feature on a Call action, if the customer phone's voicemail answers, the call is considered complete even when Voicemail Detect is turned on. This seems to be happening specifically for numbers where the voicemail has an "announce" feature or may be a VOIP system. Either way, my client has more dropped leads than successful workflow completions due to this feature not working as documented. in the Help. https://help.gohighlevel.com/support/solutions/articles/155000003274-workflow-action-call Please fix asap!

Ability to pull a report showing revenue generated from rebilling, such as twilio, mailgun, yext, wordpress etc.

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285