SaaS Mode

We need to be able to turn on SaaS mode but not have to bill a minimum of $1 for the sub account; it should be able to be free. Because sometimes we want to sell packages that are higher markups reselling, but no monthly fee and a dollar is pointless and just makes the client question if we actually have control of the software we are selling them.

I have experienced a frustrating amount of surveys, banner ads and other marketing messages being forced into our Agency level users dashboards when viewing the sub-accounts on our platform. This is just annoying at best and in our case, we are not needing any of these ads. Furthermore when we attempt to do a Zoom demo of the software or do some training with our clients, we are constantly being shown big obnoxious GHL banner ads, surveys and pop ups throughout the dashboard while trying to demo the software. I love GHL but this is just a very troubling thing and if it was something I had known was going to happen, would have seriously made me re-consider using GHL in the first place. As agency owners we are paying a great deal of extra $$ for the "white label" software, yet we have zero control over the banners, surveys, and pop ups being forced into our Agency sub-accounts. There should be a very easy "opt out of all GHL ads, pop ups and surveys inside this Agency's sub-accounts" option somewhere in our agency settings. We can check the box, hit save and no more ads in any sub-accounts. Simple! I reached out to support about this and got a "they can't be removed, you can use custom CSS to hide them" response. They don't seem to care that this is a big impediment to being able to do software demos. I should not have to create special demo Admin accounts or edit the CSS of the dashboard to be able to do a simple demo for a customer when I am already logged in as an Agency admin, just to force GHL's ads to not display in software I pay for it to not have ads and branding. So according to GHL support we as GHL Agencies, should have to pay for a "white label" solution and then be forced to have ads put into our sub-account dashboards we don't want or did not ask for? Then the solution is... you have to spend your time hunting down the CSS selectors for these ads, to then add more code to your dashboard, just to not display ads in a software we are paying for to not have ads or branding in it. It just makes no sense to me. Please make these ads, pop ups and surveys optional ASAP. Run ads in my Agency Dashboard ONLY, I don't care, but please keep ALL THINGS GHL out of my sub-account dashboards, that is not the place for ads of any kind. It is not only annoying for the reasons listed above, but it is not fair. We pay for "white label" software.

if a customer wants to cancel, i want to schedule it before their next payment date. This should include deleting things like a2p phone numbers etc Edit, ok it looks like this can be done from the subaccount if enabled. Im not sure if it turns off a2p and phone numbers etc. I scheduled my first cancellation from the sub account, lets see what happens.

Ability to pull a report showing revenue generated from rebilling, such as twilio, mailgun, yext, wordpress etc.

The new "Special Prices" feature is great, but we need the option to offer a subscription for $0. Currently, the minimum we can charge is $1/mo. Use Case: I want to offer someone a free plan, but I was SaaS mode to be activated so they can cover their own email + SMS costs (and any other re-billable features)

I would like to make the first tier of my SaaS plans $0/mo (not $1). Where I can just make my money on the texting and other rebilling items for certain customers. Can we please remove the SaaS minimum of $1.

Please adjust the settings so that we can decide how often and with what delay we want to recharge our clients' card when the initial recurring payment failed. 3x in 72 hours is not suitable if you actually want to follow up with a client and find a solution.

It would be great to be able to have the Company Name as the Location name since it currently uses a person's name and my team doesn't always know which company an account is associated with.

Agencies running SaaS Mode in HighLevel are vulnerable to unexpected costs and poor client experience when subaccounts cancel their subscriptions. Currently, there is no automated offboarding process, which leads to: Add-ons continuing to bill after SaaS is canceled Clients losing access to key services (like WordPress) without warning Agencies being charged for add-ons even when no payment method exists No safeguards, notifications, or scalable system to manage this at scale 🔥 Real-World Example A client canceled their SaaS plan, but: Their WordPress add-on remained active No payment method was on file (deleted during suspension) We, the agency, were billed for WordPress, Twilio, and other services The client didn’t realize they lost site access until it was too late There was no warning, no offboarding, and no automation — just surprise charges and confusion 🧠 Core Issues Add-ons continue billing separately after SaaS cancellation No offboarding flow to explain what happens next No notifications to the agency or client when: A card is removed Add-ons remain active Manual work is needed to cancel every add-on per subaccount Clients unaware of asset loss (WordPress site, domain, number, etc.) No archive or “maintenance” mode to pause access while preserving assets 💡 Suggested Improvements ✅ Build a Structured Offboarding Workflow: On SaaS cancellation, show: Current active add-ons (e.g. WordPress, Listings, Domains) Cost implications Options to retain or remove each Impact to business and assets if canceled Time/money already invested in setup Require double confirmation from the client that they understand the consequences ✅ Add Automation Options: Auto-pause or cancel add-ons if SaaS is canceled Create a “Keep Add-ons Only” downgrade plan Add a “Maintenance Mode” plan that suspends features but keeps the account archived Allow agencies to bulk manage add-ons or schedule them to expire ✅ Add Notifications: Alert agency when a subaccount: Cancels SaaS but keeps add-ons Removes payment method Has active services with no valid billing method ✅ Legal and Access Considerations: What happens to domains purchased inside a subaccount if the client cancels? If they lose access, how can they manage DNS, hosting, or SEO assets tied to GHL? This must be made transparent and legally clear for both client and agency 📣 Why This Matters One client slipping through the cracks can cost a few dollars — but at scale, this becomes thousands in monthly loss, plus client trust and brand damage. This isn’t just a bug; it’s a scalability risk. 🤝 Questions for the Community How are you handling offboarding today? Are you using automation to cancel add-ons? Do you inform clients about what they’ll lose? Would you use a “Maintenance Mode” plan for clients who cancel?

Would be great to have a quarterly option for the Saas Configurator. A lot of Saas companies bill quarterly. It's a nice midway point to give a discount without someone having to pay the full year upfront.