SaaS Mode

Ability to pull a report showing revenue generated from rebilling, such as twilio, mailgun, yext, wordpress etc.

Offer a section of a course to be available as a "free preview" and the rest of the course locked until purchased. For example, Ebook + Video Series... The Ebook module of the course would be free, The Video walk through would be a paid/premium upgrade. For now, I will create two versions of the course.. one with the FREE eBook and then the rest will be visible (but Greyed out), if they pay, then I will revoke membership of the free version and grant access to the full version. Thanks

I live and work in Australia and most of my clients also live and work in Australia. I get the rebilling credits are all in US$, though when a client goes to Settings > Billing, it shows only a $ symbol with no reference to the amount being in US$. It would be really useful for clients who live outside the US to have the rebilling wallet currency showing as US$ so they are really clear what topping up their wallet involves.

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

My use case for this feature is to further automate the onboarding process, make it as hands off as possible to save time for the agency admins. The goal of my post is to allow SaaS to remain enabled even if an account admin self verifies their account. From my experience with the SaaS mode, SaaS will only remain enabled if an Agency admin manually reviews and verifies the account in agency view. When an account admin logs into their newly created account and completes 2 factor authentication, their account will unpause, but SaaS will be DISABLED. I understand that 2 factor authentication is mandatory, but SaaS should not be disabled on the account admin's account when they go in to verify themselves.

Allow an agency to default Offer WordPress reselling to No, instead of having to turn it off manually on each location.

Right now in SaaS Mode we can rebill things like emails, SMS, calls, and other usage with a simple multiplier. That’s great, but it doesn’t match how most SaaS plans are actually sold. Feature request: Add the ability to set included usage + overage pricing and optional caps for each rebillable item. Example: My SaaS plan includes: 10,000 emails / month 2,000 SMS / month After that: Emails rebill at my chosen multiplier (e.g. 1.3x cost) SMS rebill at my chosen multiplier (e.g. 1.5x cost) Optional: Set a hard or soft cap (e.g. stop sending at 25,000 emails OR notify + continue billing) Why this matters: Lets agencies sell real, modern SaaS plans (“includes X, then pay per use”) instead of only pure pass-through markup. Protects margins by charging for true heavy usage instead of eating the cost. Avoids underpricing “power users” while still letting normal users stay within plan limits. Works perfectly for: Emails SMS Calls / minutes AI usage Any other metered resource GHL supports Key controls needed: Per-resource included amount (per month / per billing cycle) Per-resource overage multiplier or per-unit price after the included amount Optional usage cap: Hard cap: stop usage Soft cap: warn + continue and bill Reporting so we can see: Included vs overage usage Overage revenue per sub-account This would make SaaS Mode far more flexible and would align GHL pricing with how agencies package and sell their own SaaS bundles.

As a white-label agency building custom SaaS plans for clients, the current SaaS Mode configuration is too limited and creates unnecessary complexity. Here's what we're dealing with: Problem 1: Not enough granularity in the Plan Builder Right now, the Features tab only lets you toggle broad top-level categories (e.g. "Funnels", "Websites", "Workflows"). But within each of those categories, there are many sub-features — and we have no control over which specific sub-features are included or excluded in a plan. This makes it impossible to build truly tailored packages for different client tiers. What I'd love to see: A hierarchical feature control system in the Plan Builder: Level 1: Main categories (as they exist today) Level 2: Sub-categories per main category that can be toggled independently Level 3 (bonus): Specific actions or views within sub-categories (e.g. "view only" vs "edit") This would allow agencies to build precise packages — for example, giving a client access to Funnels but only the basic builder, without A/B testing or advanced settings. Problem 2: Unintended side effects at the User Permissions level When configuring permissions at the individual user level, disabling one permission often unintentionally disables other features that the agency wants the client to see and use. These hidden dependencies are not documented or visible anywhere, making it very frustrating to configure correctly. What I'd love to see: A clear dependency map or warning system: "Turning this off will also affect X and Y" The ability to override individual dependencies, so disabling one thing doesn't silently break something else Better alignment between SaaS plan-level settings and user permission-level settings, so there are no unexpected conflicts The bigger picture: Right now, configuring SaaS plans requires working across two separate layers (plan builder + user permissions) that don't always talk to each other logically. A unified, simplified configuration flow — with full granular control — would make GoHighLevel significantly more powerful for serious white-label agencies.

We have a few pro bono accounts that we would love to give truly free to the client but our only option is to give them the account for $1/month or $10/year which is the minimum available on SaaS Plans and then give a 365 day free trial, but they still get billed after the year expires. The main issue is, we want to have these free accounts for select clients we work with but we need to have them on SaaS Mode so we aren't also paying for their phone/email/etc usage.

I've had multiple clients discover failed messages because their messaging wallet used the default settings to add $10 when the wallet balance is less than 0. But there seems to often be a delay in recharging the balance. These clients had valid billing methods attached and came to me wondering why the heck their automations weren't sending messages, only for me to discover HighLevel failed to charge them in a timely manner and instead didn't send scheduled messages due to insufficient balance. This is ridiculous. Automation is core HighLevel functionality. Needed: Agency accounts should be able to choose the default recharge rules for sub-accounts (I want to all of my accounts to recharge to $25 at $10 in the wallet) If you are not going to send messages at $0 balance or less, than get rid of the option to recharge at $0 altogether (make it $1) AND/OR just fix this... ensure recharge at $0 is instantaneous, enable some kind of allowance for negative balance to some threshold, whatever you have to do to ensure this doesn't happen This came up two days in a row with two clients. I'm newer to HighLevel and in the process of bringing clients over and this stuff is making my clients angry and making me very nervous about the dependability of GHL.