Changelog
Follow up on the latest improvements and updates.
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new
improved
Automations
Workflows: Expanded Error Highlight feature
Workflow error detection now covers significantly more actions and triggers, catching misconfigurations before they impact live executions.
What's New
Expanded Validation Coverage
- Actions with error highlighting: 14 → 48
- Triggers with error highlighting: 26 → 28
Enhanced If-Else & Wait Validation
Robust validation checks now fire on save, catching configuration issues at the point of commitment rather than during execution.
Why This Matters
- Visual Indicators: Misconfigured actions are highlighted directly in the builder for immediate visibility
- Reduced Execution Failures: Issues are flagged during the build process, not during live workflow runs
- Build with Confidence: Verify workflow integrity before publishing
improved
new
Phone System
Deskphone-to-Deskphone Calling & Transfer
12th of February, 2026
Users can now transfer IVR calls from one deskphone to another deskphone. Previously, when a call came in through an IVR flow and landed on a deskphone, there was no way to hand it off to another deskphone user. That limitation is now removed.
The ability to transfer any regular (non-IVR) call from a deskphone to another deskphone continues to work as it did earlier.
How it works
During an active IVR call on your deskphone, initiate a transfer and dial your teammate's extension. The call will be routed to their deskphone directly.
----------------------
5th of January, 2026
You can now call any teammate who has a deskphone configured by dialing their extension directly. For example, if your teammate's extension is 3001, just dial 3001 from your deskphone to reach them.
Note: Extension-to-extension calling is currently supported on deskphones only. It is not yet available on the web app or mobile app. Support for those platforms is planned for a future release.
new
improved
Automations
AI Builder: Conversational Editing for If-Else & Wait Actions
AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.
What's New
Multi-Turn Editing for Complex Actions
Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.
Wait Action Editing
- Update wait attributes including time delays, window settings, and reply conditions
- Add or remove timeout branches without disrupting existing workflow structure
- Convert between wait types (e.g., multi-branch "wait for email reply" to simple time delay, or to a conditional wait)
- Existing branch configurations remain intact when modifying attributes only
If-Else Action Editing
- Add new branches or remove existing ones while preserving remaining logic
- Update branch conditions, change AND/OR operators, or append new condition segments
- All modifications maintain existing branch nodes and downstream actions
Why This Matters
These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.
new
Automations
Voice Dictation in AI Builder & Assistant
AI Builder & Assistant now supports voice input, allowing you to create workflows by simply speaking your requirements aloud or ask any query without the need to type.
What's New
- Voice-to-Workflow Creation – Click the mic icon and describe your workflow naturally. AI Builder transcribes your speech and generates the corresponding workflow instantly.
- Multi-Language Support – Dictate in any language. Voice recognition works across all supported languages, enabling you to speak in your preferred language.
- Streamlined Workflow Creation – Go from idea to workflow in seconds without manual typing or configuration.
How to Use
- Go to workflow builder you will see the AI builder prompt box
- Click the mic icon
- Speak your workflow idea naturally
- AI Builder transcribes and generates your workflow
- Review, refine, and launch
works with AI assistant as well.
new
improved
Automations
Highlight Contact Path — Enhanced Visual Debuggin
We've significantly upgraded the Highlight Contact Path feature with expanded visual indicators, providing deeper insight into contact execution behavior directly within the workflow builder.
New Capabilities
- Error Visibility — Nodes where errors occurred are now highlighted directly in the builder, enabling faster identification of failure points.
- Skipped Node Indicators — View which nodes a contact bypassed during execution
- Entry & Exit Status — Visual indicators display when a contact entered and exited the workflow, providing clear execution boundaries.
- In-Progress Tracking — Identify contacts still actively moving through a workflow at a glance.
Why It Matters
These enhancements provide complete visibility into contact journeys including errors, skipped steps, and real-time progress, eliminating guesswork when debugging automations or analyzing contact behavior.
How to Use
- Open Enrollment History or Execution History
- Click the Highlight Contact Path icon
- View the enhanced path with error nodes, skipped steps, and status indicators
new
Email Builder
API
New Email Template Update API 🚀
We’ve introduced a new endpoint that allows updating Email Builder templates and email settings in a single API call.
🚀
What is New?
New Endpoint
PATCH /emails/builder/:templateId
• Updates existing email builder templates.
• Maintains all existing update behavior.
• Now supports updating: subject fromName fromEmail previewText
Simplified Editor Payload
- Streamlined structure for passing editor type and editor content.
- Replaced type, html/dnd,andisPlainTextwith a simplified structure usingeditorTypeandeditorContent,withisPlainTextnow derived automatically.
✅
Impact
- Full control of template content and email settings via API.
- Faster campaign updates without previous limitations.
- Simpler, cleaner integration experience.
- Fully backward compatible.
🔍
Notes
- All template settings fields are optional.
- fromEmail is validated for proper email format.
To strengthen deliverability protection across the platform, we’ve introduced enhanced monitoring and progressive enforcement related to excessive ESP (Email Service Provider) blocks at the sub-account level.
What’s New :
- Sub-accounts exceeding acceptable ESP block thresholds will receive a warning email notifying them that email sending may be temporarily suspended if issues persist.
- If elevated block activity continues, email sending will be temporarily suspended for 12 hours (first occurrence).
- Repeated violations will result in a 24-hour temporary suspension.
- In a future phase, sub-accounts with two suspension occurrences may face permanent email sending suspension.
Why This Matters
Excessive ESP blocks can:
- Permanently damage sender reputation
- Increase spam placement rates
- Trigger mailbox provider throttling
- Lead to domain or IP blacklisting
- Impact deliverability across shared infrastructure
This update helps protect inbox placement, maintain compliance with major mailbox provider requirements (Gmail, Yahoo, Outlook), and safeguard deliverability performance for all users on the platform.
What’s New:
We’ve revised the wording in the Agency Setup section to provide clearer guidance on SMTP configuration ✍️
Why it matters:
The previous messaging around SMTP setup may have caused some confusion 🤔
Since we currently support only one SMTP provider — Mailgun 📧 — the text has been updated to clearly reflect this.
Impact
:- No changes to functionality ⚙️
- No configuration changes required ✅
- This is a wording clarification only 📝
new
Wordpress Hosting & Reselling
AI-Powered WordPress Page Builder
We are adding a powerful new way to build. We are introducing the
AI-powered WordPress Page Builder—an option that lets you fast-track your workflow by generating high-quality Landing Pages
.🔍
Where to Find It
You can access the new tool by navigating to:
WordPress > All Sites > Manage Website > Pages > AI Generated Pages
🚀
How It Works
When creating a new page, you can now choose "Generate with AI" for a guided experience:
- Define Your Vision: Select your business niche (e.g., Retail Store), business goal (e.g., Sell products), and desired vibe (e.g., Luxurious) to give the AI direction.
- Smart Prompting: Describe what you need in plain English. If you're stuck, hit the Improvise button to let our AI optimize your prompt for better results.
- AI-Generated Foundation: The AI instantly builds a complete page structure for you, populating it with relevant copy and imagery based on your prompt.
- Fully Editable: The result is not static—it renders as a standard Elementor page, allowing you to jump right in and customize every detail using the builder you already know.
🎨
Key Features & Customization
- Instant Re-Styling: Not feeling the colors? Instantly switch between curated Color Palettes like Marine, Nature, or Earth.
- Tone Adjustment: Control your brand voice with a click. Switch your copy to be Professional, Friendly, Compelling, or Confident directly in the editor.
- Content Refinement: Use the built-in AI tools to "Refine," "Shorten," or "Elaborate" on specific text blocks.
📊
Credits & Usage
- Monthly AI Credits: We are including 12 AI page generation credits per site per month for every user to explore this new workflow.
- Transparent Usage: You can easily track your remaining balance directly on the dashboard (e.g., "Your Balance: 11 credits left").
Note: This feature is currently in early access via Labs. It can be enabled via
agency
accounts by following these steps:- Navigate to Settings > Labs and open the Sub-accounts tab.
- Search for 'WordPress | AI Driven Content Generation' and click Activate Feature.
- Select the sub-accounts you wish to grant access to.
- Turn the 'Visibility' toggle on: Turn this on to allow sub-accounts to see and enable the feature within their own Labs section.
- Turn the 'Enable' toggle on: Turn this on to activate the feature immediately for the selected sub-accounts.
- Click Save.
Unlock the speed of AI generation without sacrificing the full design control you love.
new
E-Commerce Stores
Show Complete Product Titles
What’s New?
Product titles will now display in full (without ellipses “…”) across most store pages to improve product clarity and customer confidence.
Where Full Titles Are Now Shown
Complete product titles will be visible on:
- Product Detail Page (PDP)
- Cart Page
- Side Cart / Cart Overlay
- Checkout Page
- Thank You Page
- Upsell Product Element
- Collection List Element
- Featured Product Element
Titles will wrap automatically across multiple lines and adjust dynamically without breaking layout alignment.
What’s Not Included
- Product List Page (PLP)
- Featured Products Element
- These components will continue to follow existing truncation behavior.
Key Notes
- Full titles are enabled by default.
- No configuration toggle is available at this time.
- Layout, pricing alignment, and CTA buttons remain visually consistent across desktop and mobile.
This enhancement ensures customers can clearly view complete product names during key purchase stages.
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