HighLevel
Log in
Roadmap
Feedback
Changelog

Changelog

Follow up on the latest improvements and updates.

RSS

new

Email Builder

Import Email Templates with AI 🚀

Any email — from your inbox or any previous marketing platform — can now become a fully editable template in Email AI within minutes.
⭐
What’s new?
Have templates in HubSpot, ActiveCampaign, Mailchimp, or another tool? Just send the email and Email AI converts it into an editable template inside HighLevel instantly.
No manual rebuilding. Import → Convert → Optimize with AI.
✅
Impact
•
Email marketing tool agnostic
— bring templates from any platform
•
Import directly from your inbox
•
Onboarding new clients?
Bring their best-performing emails from their previous platform in minutes
•
See an email you like from a competitor?
Drop it in and make it yours with Email AI
• Turn existing campaigns into fully editable templates instantly
• Start optimizing, iterating, and launching faster
Move faster, reuse what already works, and launch campaigns without rebuilding from scratch.
🚀
How to use?
  • Make sure Email AI is enabled under
    Labs
  • Go to
    Marketing → Emails → Templates
  • Click
    New
  • Select
    Import
  • Copy the dynamic
    email ID
image
  • Send the template as a test email or forward any email from your inbox
  • Choose the editor you want to import it into
  • Click
    Continue
    and
    Create Template
    to start editing
Demo video - https://www.loom.com/share/fbc48caea6524de9a50d8e4098018ac2

new

E-Commerce Stores

Shipping Rate Sorting at Checkout

What’s Improved?
Shipping options on the Ecommerce checkout page are now automatically sorted by price, ensuring customers see the most affordable option first. The cheapest shipping rate is now pre-selected by default, helping reduce confusion and friction during checkout.
How It Works
  • Price-Based Sorting:
    All available shipping rates are displayed in
    ascending order of price
    .
  • Cheapest Rate Auto-Selected:
    The l
    owest-cost shipping option is automatically selected
    for the customer.
  • Free Shipping Priority:
    If Free Shipping is available, it will appear at the top of the list and be
    selected by default
    .
  • Dynamic Recalculation:
    If shipping rates update due to
    address changes or cart updates
    , sorting and selection are automatically reapplied.
Key Points to Note
  • This behavior applies across all checkout flows where shipping rates are shown.
  • If only one shipping rate is available, it will be automatically selected.
  • If multiple shipping options share the same price, the system preserves the provider order while selecting the first cheapest rate.
  • No additional configuration is required — this improvement works automatically by default.
Images:
image
image

new

improved

Automations

AI Builder: New Skill For Workflow Settings and Naming

The AI Builder and Assistant can now configure workflow settings and rename workflows directly from a natural language prompt. Previously, settings like re-entry, business hours, and sender details required manual configuration after every AI interaction. Now, a single prompt can produce a fully configured, correctly named, production-ready workflow with zero manual steps.
What's New
Workflow Naming via AI
The AI Builder can now name workflows automatically during generation. If a user provides a name, it's applied directly. If no name is given, the AI generates one based on context. Users can also ask the AI to rename workflows they're currently editing.
Full Workflow Settings Access
The AI Builder and Assistant can now read, configure, and update all core workflow settings directly from a prompt:
  • Re entry, Multiple Opportunities, Stop on Response: Enable, disable, or check the current state of these toggles. The agent can also confirm whether a setting is currently enabled for a given workflow.
  • Time Zone and Time Windows: Set or update the workflow time zone. Add, modify, or review business hour time windows (e.g., "Set this workflow to only run Monday to Friday, 10am to 6pm").
  • Sender Details: View or update From Name, From Email, and From Number without opening the settings panel.
  • Mark Conversations as Read: Enable or disable this setting through a simple prompt.
Screenshot 2026-03-05 at 9
Screenshot 2026-03-05 at 10
Why This Matters
Users can now describe an entire workflow configuration in a single prompt, including the name, settings, and actions and have it all applied instantly.
For example, while editing an existing appointment reminder workflow, a user can say:
"Rename this to Appointment Follow Up v2, update the sender email to support@mybusiness.com, add an SMS follow-up if there's no response within 48 hours, and restrict it to Monday through Friday, 9am to 6pm."
The rename, settings updates, and new action are all handled without navigating through settings tabs.
This brings the AI Builder closer to full control over everything on the Workflows UI, letting users go from a description to a complete, production-ready automation in one step.

new

Advanced filters 2.0: New operators and improved consistency

We have improved the advanced filtering for smartlists to bring better consistency, clarity, and standardization. Earlier, filters had inconsistent operators across different data types and some commonly expected operators were missing. We have standardized how operators behave across date, numeric, and string filters while cleaning up existing logic. This update also resolves a long-standing issue related to future date filtering. The goal is to standardize filter behavior across data types while improving usability and reducing confusion for users.
Added
commonly requested operators
for date filters:
today, tomorrow, yesterday, this week, this quarter, this year, before date, and after date
to the existing set of date operators
1
2
Standardized string filter operators
to ensure consistent behavior across fields
4
Introduced
DND as a suffix for SMS, email, call, WhatsApp
, etc., making communication-related filtering easier.
5
Renamed Pipeline filters -> Opportunity
to better align with terminology commonly used and understood by our customers.
6
Enhanced
email and WhatsApp status operators
to better reflect the underlying status criteria and cover additional matching scenarios.
7
Improved
filtering and operators for Numeric fields
- added more options.
8
The updates are applicable to tasks, custom objects and companies

new

E-Commerce Stores

Variant–Image Sync on Product Details Page

What’s Improved?
Product variants and images are now connected on the Product Details Page (PDP). When customers select a variant, the product image automatically updates to the image assigned to that variant, creating a clearer and more intuitive shopping experience.
Variant → Image Sync
  • When a customer selects a variant, the product image automatically updates to the image assigned to that variant (if available).
  • The assigned image becomes the active image in the gallery or carousel.
Key Points to Note:
  • Works with Stack Carousel and Stack Gallery layouts.
  • Two-Column layout behavior remains unchanged.
  • If a variant has no assigned image, the displayed image will remain the same.
Images:
image
image
image

new

E-Commerce Stores

Additional Product Media Layout Options for Product Details Page

What’s New?
We’ve introduced new layout options for displaying product images on the
Product Details Page (PDP)
, giving merchants more flexibility to present product media and create richer shopping experiences.
Store owners can now choose between multiple image layout styles and improved navigation options for product media.
  1. New Product Media Layout Options
Three layout options are now available for displaying product images on the PDP:
  • Gallery (Existing Layout)
    : Vertical stacked image display.
  • Carousel
    : Horizontal image carousel with smooth navigation.
  • Two Column
    : Desktop-only two-column grid layout for product images.
  1. Image Navigation Arrows
Navigation arrows are now available in
Gallery
and
Carousel
layouts, allowing customers to easily browse through product images.
  • Not supported in the
    Two Column layout
    .
  1. Optimized Mobile Layout
On mobile devices, the
Carousel layout is automatically applied
for both the Product Details Page and Featured Product elements to ensure the best viewing experience.
How to Use It
  1. Open your
    Store Builder
    and edit the
    Product Details Page
    .
  2. Select the
    Product element
    .
  3. Navigate to the
    Desktop Media settings
    in the right-side panel.
  4. Choose the preferred
    Media Layout
    (Gallery, Carousel, or Two Column).
  5. Save and publish the changes to apply the new layout.
Key Points to Note
  • Two Column layout is available only on desktop
    and not supported on mobile.
  • Carousel is automatically used on mobile
    , regardless of the desktop layout selected.
  • Featured Product elements support Carousel and Gallery layouts only. Two Column layout is not supported for this element.
  • Existing stores will
    retain their current layout unless changed manually
    , ensuring no visual disruptions.
    Existing stores will continue using the Gallery layout
    to maintain backward compatibility.
Images:
image
image
image
image
image

new

E-Commerce Stores

Product Details Page Customization (Desktop Media Size & Layout)

What’s New?
We’ve introduced new customization options for the Product Details Page (PDP) on desktop, giving store owners more control over how product media and information are displayed. These updates improve layout flexibility and help merchants align product pages with their brand design.
  1. Directional Layout Alignment
  • The PDP layout now follows a directional alignment instead of center-based justification.
  • This improves visual structure and creates a cleaner separation between product images and product information.
  1. Custom Product Layout Positioning
  • Store owners can now choose the alignment of the Product Details Page layout on desktop.
  • The product media section can be positioned either on the
    left
    or
    right
    relative to the product details.
  1. Adjustable Product Image Size
  • A new option allows merchants to control the size of the product image on desktop.
  • Three preset options are available:
    Small, Medium, and Large
    .
  • These controls provide more flexibility for different store styles while maintaining responsive behavior across devices.
How to Use It?
  1. Open your
    Store Builder
    and edit the
    Product Details Page
    .
  2. Select the
    Product Details element
    in the builder.
  3. In the
    Settings panel
    , locate the
    Desktop media options
    .
  4. Choose the desired
    Media position (Left or Right)
    .
  5. Select the
    Media width
    — Small, Medium, or Large.
  6. Save and publish the page to apply the changes.
Key Points to Note:
  • The customization settings currently apply to
    desktop layouts
    .
  • On mobile and tablet devices, the layout automatically stacks vertically for optimal responsiveness.
  • Image scaling maintains safe boundaries to prevent distortion when using larger sizes.
Images:
image
image
image
image

new

E-Commerce Stores

Variant Selector Display Options on Product Page

What’s New?
We’ve introduced flexible display options for product selectors on the Product Details Page (PDP), giving merchants better control over how customers choose product variants and pricing options. The selector UI is now more visual, consistent, and optimized across devices.
Key enhancements include:
  1. Variant Picker Style Options
  • Merchants can now choose how variants appear on the PDP.
  • Two display formats are available:
    Dropdown
    or
    Pills
    .
  • The Pills layout shows all options clearly, improving discoverability and making selection more intuitive for customers.
  1. Unified Selector Experience
  • Variant selectors, quantity pickers, upsell options, and multi-price selectors now follow a consistent UI pattern across desktop and mobile.
  • The same selector behavior is reflected in both
    Page Builder
    and
    Builder Preview
    .
  1. Price Selector Styling Alignment
  • Multi-price selectors now follow the same
    pills
    or
    dropdown configuration and styling behavior
    used for variant selectors.
  • Ensures consistent design across all selection components.
  1. Improved Rendering & Mobile Fixes
  • Fixed issues where
    multi-price selectors were not rendering correctly
    in some scenarios.
  • Resolved mobile dropdown popup positioning issues to improve usability.
  1. Quantity Selector Updates
  • Quantity color customization is now available
    only when using the Pills style
    , simplifying configuration and ensuring consistent design behavior.
How to Use It?
  1. Open your
    Store Builder
    and edit the Product Details Page.
  2. Select the
    Product Element
    .
  3. In the settings panel, locate
    Variants styling
    .
  4. Choose between
    Dropdown
    or
    Pills
    display.
  5. If using Pills, customize the color styles for selected and unselected states.
  6. Save and publish your changes.
Key Points to Note:
  • Dropdown remains the
    default variant display format
    for existing stores.
  • The Pills style shows all variant options visually and supports
    single selection per variant group
    .
  • The selector UI now behaves consistently across
    variants, pricing options, quantity selectors, and upsells
    .
  • Improvements apply to both
    desktop and mobile storefront experiences
    .
Images:
image
image
image

new

E-Commerce Stores

Zoom In on Product Images for Better Product Viewing

What’s New?
We’ve introduced Image Zoom Options on the Product Details Page, giving customers a better way to inspect product images and view finer details before purchasing. Store owners can now control how product images behave when customers interact with them.
  1. Image Zoom Settings
A new Image Zoom option is available in the Product Details element settings. Store owners can choose from three zoom behaviors:
  • No Zoom
    – Default behavior with no zoom interaction.
  • Click & Hover Zoom
    – Customers can click or hover on the image to zoom into a specific area for a closer look.
  • Open Lightbox Zoom
    – Clicking the product image opens a fullscreen lightbox with zoom controls and navigation.
  1. Lightbox Viewing Experience
When
Open Lightbox
is enabled, customers can:
  • View images in a fullscreen popup
  • Zoom in or out for detailed inspection
  • Navigate between images using previous/next controls
  • Browse all images using a thumbnail strip
  1. Works Across All Media Layouts
The zoom feature is fully compatible with all Product Media layouts:
  • Stack Gallery
  • Stack Carousel
  • Two-Column Layout
This feature improves product presentation and helps customers better evaluate products directly on the product page.
How to Use It?
  1. Open your
    Store
    and edit the
    Product Details Page
    .
  2. Select the
    Product Details element
    .
  3. In the
    Layout Settings
    , locate the
    Image Zoom
    option.
  4. Choose your preferred zoom behavior:
    No Zoom, Click & Hover, or Open Lightbox
    .
  5. Save and publish your changes.
Key Points to Note
  • Zoom functionality applies only to
    product images
    ; videos are excluded from zoom behavior.
  • Click & Hover
    Zoom works best on desktop interactions.
  • On mobile devices, interactions adapt to touch behavior for a smooth experience.
Images
Builder:
image
image
image
Preview:
image
image
Mobile View:
image

new

Opportunities and Pipelines

Duplicate Pipelines Across Sub-Accounts

Setting up the same pipeline across multiple client accounts used to take time. Not anymore.
You can now duplicate pipelines instantly or copy them across multiple sub-accounts in just a few clicks keeping your sales processes consistent across clients.
👀 What’s New?
  • Duplicate pipelines within the same sub-account
  • Copy pipelines to multiple sub-accounts at once
  • Pipeline stages and reporting visibility settings are preserved
  • Select multiple destination accounts in one action
  • Available directly from the pipeline actions menu
👷 How It Works
  1. Navigate to Opportunities → Pipelines.
  2. Click the three-dot menu next to the pipeline you want to copy.
Screenshot 2026-03-12 at 5
  1. Choose one of the following options:
  • Duplicate
    : Creates a copy of the pipeline inside the same sub-account.
Screenshot 2026-03-12 at 5
  • Copy to Sub-Accounts
    : Select one or more sub-accounts where the pipeline should be replicated.
Screenshot 2026-03-12 at 5
Once copied, the pipeline appears in the selected accounts with the same stage setup.
Screenshot 2026-03-12 at 5
⭐ Why It Matters
  • Launch new client accounts faster with ready-to-use pipelines
  • Maintain consistent sales processes across all accounts
  • Reduce manual setup and repetitive configuration
  • Scale agency operations more efficiently
📝 Notes
  • Copy to sub-accounts is available to all agency admins
  • Ability to duplicate pipelines is available to all users who have edit access to the selected pipeline
Load More
→