Follow up on the latest improvements and updates.

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April 15, 2026

new

Calendar

🧩 Support for Assigned User Custom Value Across Funnels & Calendar Confirmation Page

🧭 Overview

We’ve extended support for

assigned user custom values

to ensure they work consistently across both

Funnels

and

Calendar confirmation page

experiences.

With this update, assigned user details can be carried forward into the

next funnel step after booking

a calendar appointment, as well as used in calendar confirmation messages., improving personalization after an appointment is booked.

✅ What’s New

1. Added support for

assigned user custom values

across:

Next funnel step after booking a calendar appointment
“Thank you message" on the calendar confirmation page

2. Improved consistency in how assigned user data is rendered across booking and funnel flows.

🔐 How It Works

When using a
Calendar element in a funnel
with the "
Redirect action
" set as “
Go to next step
” :

After booking, users are redirected to the next funnel step
You can now use
assigned user custom values on that page

2. This value also work in:

“Thank you message" on the calendar confirmation page

3. This values dynamically populate based on the assigned user linked to the contact, ensuring accurate and consistent output across flows.

🎯 Why This Matters

Enables
personalized experiences
after booking (e.g., showing assigned user details).
Ensures
assigned user information carries forward into the next step
.

April 15, 2026

new

improved

Calendar

Services (v2) - Flexible Service Discovery from Service & Category Links

We’ve introduced more flexibility in how customers can

explore and book services

🎉

You can now control whether customers can

browse beyond their starting point

(service or category link) and discover other services.

---

📦 What’s Included

Allow customers to explore other services
- When enabled, customers can navigate to the full services list and book any service, regardless of their starting point
When disabled, customers are restricted to only the service or category links they started from
Works alongside existing “Allow multiple service selection” setting
- You can continue to control whether customers can
book more than one service in a single booking

---

⚙️ How It Works

Go to
Global Settings -> Booking Page Settings
Toggle
“Allow customers to explore other services”
to let customers navigate to the full services list and book any service, regardless of their starting point

---

🎯 Why This Matters

Gives you control over
how much flexibility customers have while booking
Enables
service discovery and cross-selling
from any entry point
Supports both
focused flows (single service)
and
exploratory booking experiences
Helps improve conversion by allowing customers to
browse and add more services

---

This update makes it easier to balance

guided booking flows with flexible discovery

, based on your business needs.

April 15, 2026

new

improved

Calendar

Easier Calendar Setup with Auto-Navigation to Missing Fields

🧭 Overview

We’ve improved the calendar setup experience to make it

easier to identify and fix missing required

fields while editing and saving a calendar.

Previously, when required fields were missing in the current tab, clicking "

Save changes

" would not complete the action — but the interface did not guide users to the exact issue. This often caused confusion about whether the calendar was saved and led to unnecessary troubleshooting.

With this update, you’re now taken directly to the field that needs attention.

✅ What’s New

Automatically
scrolls to the validation error within the same tab
when saving edits to a calendar.
Continues to
navigate to the correct tab
if errors exist elsewhere.
Highlights errors clearly so they can be fixed quickly.

🔐 How It Works

When you click
Save changes
and there are validation errors:
If the error is in the
current tab
, the page
scrolls

directly to it and highlights the error.
If the error is in a
different tab
, the system
navigates to that tab

and highlights the error
.

🎯 Why This Matters

Removes confusion when changes don’t get saved.
Helps users quickly identify what needs to be fixed.
Reduces unnecessary support queries.
Makes calendar setup smoother and more intuitive.

April 15, 2026

new

E-Commerce Stores

Improved Visibility for Store Elements in Builder

What’s New?

We’ve enhanced the Add Elements panel in both the Store Builder to make store elements more discoverable and accessible based on store presence in your sub-account.

With this update, store elements are now dynamically prioritized, ensuring users can quickly find and use ecommerce components while building pages.

Here’s what’s new:

Dynamic Element Ranking

When a store is added to a sub-account, store elements are ranked at the top of the Add Elements panel for maximum visibility.

Contextual Default Placement

When no store is present, store elements are positioned between the “Blog” and “Media” sections for better logical grouping.

Consistent Builder Experience

No changes have been made to the functionality of individual store elements.

How to access It?

Open the Store Builder.
Click on “Add Elements” from the left panel.
If a store exists in your sub-account, you will find Store Elements ranked at the top of the panel.
If no store exists, store Elements will appear between Blog and Media sections.
Drag and drop the required store elements (e.g., Featured Products, Cart, Collection) onto your page.

Images:

When store is added:

When no store exists:

April 15, 2026

new

Calendar

📋 Extended Conditional Logic Support in Calendar Booking Forms

🧭 Overview

We’ve enhanced how

Form conditional logic

works within Calendar booking flows when using custom forms, bringing more consistency, control, and reliability to your booking experience.

Forms support powerful conditions like

redirect to URL, custom messages, disqualifying leads, and show/hide fields

. With this update, these behaviors now work seamlessly and predictably when forms are used within booking flows.

✅ What’s New

Disqualify lead
logic is now enforced
before booking
, preventing unwanted appointments.
Redirects to URL and custom messages
from forms are handled consistently after submission.
New confirmation page setting: “
Use custom form rules
” to control the post-booking experience.
Show/Hide field
logic continues to work seamlessly within booking flows.

Note

: Support for conditional logic in booking flows will be extended to

Services (v2) and Rentals

in an

upcoming

update.

🔐 How It Works

When a user fills out a form during booking:

Show/Hide field logic dynamically adjusts fields
based on user input.
The system evaluates
Disqualify lead conditions first
.

If the lead is disqualified:

No appointment is created
No payment is collected
The configured
redirect page or custom message
is shown

If the booking is successful:

You can choose the confirmation page experience under

Confirmation Page settings

Default
Redirect URL
Use custom form rules

When Use custom form rules is selected:

The form’s redirect or custom message is shown after booking
If none is configured, it falls back to the default confirmation page

🎯 Why This Matters

Ensures
lead qualification happens before scheduling
, avoiding invalid bookings.
Delivers a
predictable and consistent booking experience
.
Enables more
dynamic and personalized forms
using show/hide logic.
Gives greater control over
post-booking confirmation flows
.

April 15, 2026

new

Phone System

Pricing Update – Effective April 2026

Overview
To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, we’re updating messaging, voice and number rates across multiple countries and carriers.
Updated SMS List Prices (USD)
Global Routes (Effective April 16, 2026)
Country — Old Price → New Price
Afghanistan: $0.3756 → $0.4460
Albania: $0.1101 → $0.1167
Angola: $0.2588 → $0.3062
Antigua & Barbuda: $0.2025 → $0.2384
Armenia: $0.2528 → $0.2996
Aruba: $0.2297 → $0.2789
Bangladesh: $0.3869 → $0.5962
Belgium: $0.1050 → $0.1113
Belize: $0.2738 → $0.2902
Bermuda: $0.2316 → $0.2630
Cayman Islands: $0.2476 → $0.2756
Chile: $0.0742 → $0.0797
Congo (DRC): $0.2291 → $0.2584
Czech Republic: $0.0666 → $0.0706
Dominica: $0.2288 → $0.2533
Dominican Republic: $0.1014 → $0.1308
Ecuador: $0.3135 → $0.3390
El Salvador: $0.2377 → $0.2990
Georgia: $0.1589 → $0.1684
Guinea: $0.2361 → $0.2788
Haiti: $0.2637 → $0.2921
Hong Kong: $0.0682 → $0.0723
Ireland: $0.0735 → $0.0779
Jamaica: $0.2819 → $0.3151
Japan: $0.0840 → $0.0890
Libya: $0.3984 → $0.4435
Lithuania: $0.0545 → $0.0578
Mauritania: $0.2583 → $0.3618
Moldova: $0.1304 → $0.1474
Mongolia: $0.2790 → $0.2957
Nicaragua: $0.1274 → $0.1567
Norway: $0.0651 → $0.0697
Panama: $0.1732 → $0.1836
Poland: $0.0431 → $0.0457
Portugal: $0.0473 → $0.0501
Romania: $0.0737 → $0.0781
Russia: $0.7096 → $0.7522
Rwanda: $0.2627 → $0.3261
Senegal: $0.4411 → $0.5506
Sierra Leone: $0.3898 → $0.7849
Somalia: $0.3482 → $0.3703
South Korea: $0.0494 → $0.0524
St. Kitts & Nevis: $0.2272 → $0.2575
St. Lucia: $0.2343 → $0.2623
St. Vincent & Grenadines: $0.2585 → $0.3338
Sweden: $0.0609 → $0.0646
Switzerland: $0.0725 → $0.0769
Turks & Caicos: $0.2302 → $0.2923
Vanuatu: $0.2067 → $0.2191
Venezuela: $0.1987 → $0.2257
Vietnam: $0.2269 → $0.2852
Yemen: $0.2391 → $0.2929
Voice Pricing Updates (USD)
Global Voice Routes (Effective April 10, 2026)
Country — Old Price → New Price
Albania (Mobile): $0.6450 → $0.7265
Algeria (Mobile): $1.3460 → $1.8365
Bahamas (Mobile): $0.3134 → $0.4601
Barbados: $0.2800 → $0.5579
Barbados (Mobile): $0.3898 → $0.4662
Bolivia (Mobile): $0.3080 → $0.4140
Botswana (Mobile): $0.3509 → $0.4627
Bulgaria (Mobile): $0.4851 → $0.5855
Cameroon (Mobile): $0.5511 → $0.7873
Colombia (Mobile): $0.0338 → $0.0377
Comoros: $0.9941 → $1.3258
Croatia (Mobile): $0.6150 → $0.9045
Czech Republic (Mobile): $0.1150 → $0.1499
Dominican Republic (Mobile): $0.1377 → $0.1925
Ecuador (Mobile): $0.3795 → $0.5298
Egypt: $0.1722 → $0.2056
Ethiopia: $0.3740 → $0.4990
Fiji (Mobile): $0.3799 → $0.5059
Gambia: $0.8250 → $1.2337
Ghana: $0.4066 → $0.4915
Greece (Mobile): $0.1092 → $0.4964
Guatemala: $0.2475 → $0.3293
Honduras (Mobile): $0.2408 → $0.3456
Iraq (Mobile): $0.3255 → $0.4633
Jamaica (Mobile): $0.3355 → $0.4681
Jordan (Mobile): $0.2634 → $0.3448
Kenya (Mobile): $0.2993 → $0.3933
Kosovo (Mobile): $0.8800 → $1.1714
Latvia (Mobile): $0.4229 → $0.5318
Lebanon (Mobile): $0.3080 → $0.3718
Luxembourg (Mobile): $0.2300 → $0.3282
Macedonia (Mobile): $0.6510 → $0.7788
Malta (Mobile): $0.4762 → $0.5679
Martinique: $0.2732 → $0.3531
Moldova (Mobile): $0.4198 → $0.5895
Morocco (Mobile): $0.8335 → $1.0748
Nigeria: $0.1768 → $0.2303
Oman: $0.3254 → $0.4145
Philippines: $0.1820 → $0.2066
Poland (Mobile): $0.1815 → $0.2202
Qatar (Mobile): $0.3150 → $0.3993
Saudi Arabia: $0.1540 → $0.1738
Serbia (Mobile): $0.6405 → $0.8211
Seychelles: $1.3490 → $1.7243
Slovenia (Mobile): $0.5701 → $0.6633
South Africa: $0.0270 → $0.0362
Sudan (Mobile): $0.3550 → $0.5128
Togo: $0.6210 → $0.8149
Tunisia (Mobile): $1.1535 → $1.2714
Turkey (Mobile): $0.2609 → $0.2875
Uganda: $0.4730 → $0.6474
UAE: $0.2573 → $0.3635
Venezuela (Mobile): $0.1265 → $0.1739
Zambia (Mobile): $0.7245 → $1.0758
Palestinian Territory (Mobile) : $0.3189 → $0.4296
Number Pricing Updates (USD)
Phone Numbers (Effective April 16, 2026)
France Local: $1.15 → $1.35
Germany Mobile: $15.00 → $30.00
Italy Local: $1.25 → $3.00
Italy Mobile: $30.00 → $45.00
Italy Toll-Free: $25.00 → $27.00
Singapore Local: $7.50 → $10.00
Spain Local: $2.25 → $5.50
Spain Mobile: $4.00 → $6.00
🔍 Why It’s Happening
These updates come directly from our downstream carriers in response to changing delivery costs across international telecom networks.
Updating our rates ensures:
Continued service quality
Reliable message and call delivery
Fair alignment with global SMS and voice infrastructure
🙏 Thank You
We know how important transparency is when it comes to billing. We’re committed to keeping you informed and making these changes as smooth as possible.
If you have any questions, please reach out to our support team.

April 15, 2026

new

Phone System

Turkey SMS Regulation - International SMS Containing URLs Now Blocked

Starting April 1, 2026
, Turkey's Information and Communication Technologies Authority (BTK) has implemented a new regulation that blocks all international A2P SMS messages containing URLs, hyperlinks, or shortened links sent to recipients in Turkey.
What's happening?
Turkish operators are now blocking any international SMS that contains internet addresses or URLs. Messages that include URLs will receive error code 30007 and may result in fines from operators.
This regulation applies to all types of SMS - including transactional messages such as order confirmations, shipping updates, and one-time passcodes.
What do you need to do?
If you send SMS to recipients in Turkey, please remove all URLs, hyperlinks, and shortened links from your SMS templates and messages immediately to avoid delivery failures and potential fines.
If you have a local Turkey business entity and need to continue sending URLs via SMS, you will need to:
Secure a direct contract with Posta Güvercini, a local messaging platform.
Authorize Posta Güvercini as your service provider via the Turkish Message Management System (IYS).
Contact our support team to finalize the setup.
If you are not sending SMS to Turkey or your messages do not contain URLs, no action is needed.

April 15, 2026

new

improved

Calendar

Services (v2) - Control Image Visibility on Booking Page

We’ve introduced a new setting to control service image visibility on the booking page
 🎉  
You can now choose whether to display images or switch to a cleaner, text-focused layout.
---
📦 What’s Included
A global setting
 to show or hide service images on the booking page  
When turned off,
 images are completely hidden across the booking flow
The layout automatically adjusts to a full-width, text-first view
Service details like name, description, price, and duration
 get more space and visibility  
When turned on,
 the booking page continues to behave as it does today
You can continue to use Card or List view layouts
 based on your preference
---
⚙️ How It Works
Go to Services > Global settings > Booking Page
Select whether you want the booking page with images
 or without images
This setting applies across all services
---
🎯 Why This Matters
Creates a cleaner and more focused booking experience
Helps customers scan services faster and make decisions easily
Reduces unused space, especially on mobile devices
Gives businesses more control over how services are presented
---
This update helps you design a booking experience that best fits your business—whether visual or text-first.

April 15, 2026

improved

new

Calendar

🚀 Improved Equal Distribution in Round Robin Calendars

We’ve upgraded the

“Optimize for Equal Distribution”

logic to ensure fairer and more consistent appointment allocation across your team.

Appointments are now distributed intelligently within each month, helping maintain balance and prevent any team member from getting overloaded.

---

✅ What’s New

Appointment distribution is now
calculated monthly
, based on the booking date
Bookings are assigned to the
least-booked team member
in that month
If a team member gets too far ahead, their
availability is temporarily limited
Availability updates dynamically to maintain
fair distribution across the team
Troubleshooting View highlights imbalance with a
“ROUND ROBIN” status

---

🔐 How It Works

This logic applies only when
“Any Available Staff”
is selected
If a specific team member is chosen, the booking will go through regardless of distribution

When a booking is made:

The system checks how many appointments each team member has in that month
The
least-booked member is prioritized
If there’s a tie, the system uses the
predefined team order
If the selected member is unavailable, the system moves to the
next eligible member

---

📊 Monthly Distribution Logic

Distribution is evaluated
within the same month as the booking
No team member can be more than
3 appointments ahead
of another
If this limit is exceeded, their
availability is temporarily hidden
and it is restored once others catch up

---

💡 Example

If a customer is booking an appointment for

April

, the system only considers bookings in

April

User A has
3 bookings in April
User B has
0 bookings in April

User A will be temporarily hidden until User B receives bookings and the gap reduces.

---

⚠️ Important Notes

Adding or removing a team member will
reset distribution counts
Switching between
“Optimize for Equal Distribution”
and
“Optimize for Availability”
will also reset counts

---

💡 Best Practices

Disable
“Allow Staff Selection”
to maintain true equal distribution
Works best when team members have
similar or overlapping availability

---

🎯 Why This Matters

Ensures
fair workload distribution
across your team
Reduces confusion from uneven scheduling
Improves
predictability and reliability
of Round Robin bookings

April 14, 2026

new

Opportunities and Pipelines

Opportunity Forecasting

Get a clear, real-time view of your future revenue — without spreadsheets.

We’ve introduced a dedicated Forecast tab inside Opportunities to help you track, predict, and improve your pipeline performance using expected close dates and probability-based forecasting.

This feature can be turned on from Subaccount > Labs