You can now automate Jotform directly inside Workflows — act on form submissions and signed contracts the moment they land, and create Jotform submissions from any workflow.

(events in Jotform that start a workflow in HighLevel):

(steps you can run in Jotform from a HighLevel workflow):

With Jotform actions and triggers, you can:

A "Website Lead Form" submission creates the contact in HighLevel, sends an acknowledgment email, tags them "New Lead", and posts to your sales channel in Slack.

A client signs your "Service Agreement" in Jotform Sign → their stage updates to "Contract Signed", an onboarding task is created in ClickUp, #operations is notified, and the client gets their next steps.

Someone registers for an event over the phone → the workflow writes a matching submission into your Jotform event form, so every attendee appears in one report.

A consultation is booked in HighLevel → an intake submission is created in Jotform with the client's details already filled in.

Full Name, Email, Address, Phone, Short Text, Long Text, Number, Dropdown, Single Choice, Multiple Choice, Yes/No, Star Rating, Scale Rating, Date Picker and Time.

These include File Upload, Signature, Appointment, Payment, Product List, Input Table, Fill in the Blanks, Spinner, Emoji Slider, Image Choice, Captcha and widgets such as Terms and Conditions and Checklist.

Support doc [Here]

Following the launch of , we received feedback from customers on ways to make tag organization even faster. One of the key requests was the ability to update colors across multiple tags at once, especially for customers managing a large number of tags.

Based on this feedback, we’ve introduced, along with a small but useful enhancement that lets you directly while assigning tags.

Previously, tag colors had to be updated individually, which could become repetitive when organizing a large number of existing tags. Based on feedback received during our Labs rollout, we’ve made this experience much faster.

You can now:

Together, these enhancements reduce repetitive steps and make it easier to

Chat Widget now includes built-in spam protection to help prevent bot and high-volume suspicious submissions from impacting your messaging costs and sender reputation.

Spam protection works automatically in the background without adding CAPTCHA, extra form fields, or additional steps for genuine visitors.

Instead of deleting suspicious submissions, HighLevel keeps the contact, tags it for review, and can pause SMS, email, or both based on your selected setting. This ensures potentially legitimate leads are not lost while preventing unnecessary outbound messages to suspicious contacts.

Spam and suspicious submissions are detected automatically without changing the visitor experience.

There is:

* No CAPTCHA

* No additional form fields

* No extra loading or verification step

* No change to the experience for genuine visitors

Flagged contacts are not deleted.

They are created normally and tagged with:

Depending on your configuration, SMS, email, or both can be paused for that contact. This allows your team to review suspicious leads and restore messaging when the submission is legitimate.

Sending messages to invalid phone numbers and email addresses can generate unnecessary costs, bounces, and delivery issues.

Spam Protection prevents outbound messaging on the selected channels for flagged contacts, helping reduce unnecessary messaging spend and protect SMS and email sender reputation.

Spam Protection is configured at the individual Chat Widget level.

You can choose from four actions:

* Tag Only

* Pause SMS

* Pause Email

* Pause Both

Only the selected channel is affected. Other communication channels and existing DND preferences remain unchanged.

When messaging is paused by Spam Protection, the contact activity log records the action and identifies the affected channel.

Flagged contacts can also be found by filtering for the tag.

For existing Chat Widgets, Spam Protection is OFF by default so current behavior does not change unexpectedly.

For newly created Chat Widgets, Spam Protection is ON by default with selected.

## How to Enable Spam Protection

To review flagged contacts later, filter your contacts using the tag.

If you're expecting an unusually large legitimate traffic spike, such as during a major campaign, launch, event, or press announcement, you can temporarily disable Spam Protection for that widget and enable it again afterward.

A spam attack against a Chat Widget can create hundreds of fake contacts within a short period of time. If automated follow-ups are triggered for those contacts, businesses can end up sending SMS and emails to invalid destinations.

Beyond the unnecessary messaging cost, repeated failures and bounces can negatively affect sender reputation and the deliverability of legitimate campaigns.

Chat Widget Spam Protection helps prevent this automatically while keeping suspicious contacts available for review rather than permanently discarding them.

For security reasons, the specific signals and thresholds used to identify suspicious activity are not published. This helps prevent malicious actors from designing submissions specifically to bypass the protection.

We will continue improving Spam Protection with:

* Broader protection coverage

* Better visibility into flagged contacts

* Additional review and management controls

* Ongoing detection improvements based on real-world traffic

Your copilot is no longer something you open. It is someone you text. Connect your WhatsApp number once, and the full Ask AI copilot, the exact same one you use inside HighLevel, is reachable from the thread you already have open all day. No laptop, no tab, no app. Just a message.

> 🌍 This is the first time your copilot leaves the app entirely. Everything it can do on the web, it can now do from a text.

Let's be clear about the size of this, because it would be easy to underestimate. This is not a chatbot, a notification relay, or a trimmed-down mobile experience. It is your complete Ask AI copilot, with every capability intact, reachable from WhatsApp.

If Ask AI can do it on the web, it can do it from a text. Full stop.

For as long as you have used a CRM, the work has been trapped behind a screen. You had to be somewhere, with something open, to get anything done. That constraint is gone. Your copilot now meets you in the single app you check more than any other, which in most of the markets our customers sell into is the primary way people communicate at all.

🎯

WhatsApp is only the beginning. More Dispatch channels are on the way, including Slack and Instagram. Your copilot will meet you wherever you work.

You can now decide exactly who on your team can touch each part of WhatsApp. Seven new per-action permissions let agency and sub-account admins control who creates templates, edits flows, manages phone numbers, updates your business profile, or disconnects WhatsApp entirely. Precise control, zero disruption, and it is live today.

> 🔐 WhatsApp is one of your most business-critical channels. From today, only the people you choose can change how it is configured.

As your agency grows, more people need access to WhatsApp, but not all of them need the ability to reshape it. Until now, granting someone access to WhatsApp settings meant granting them everything, including the ability to delete approved templates or disconnect the integration outright. That is a lot of risk to hand to a new hire or a contractor.

🎯

You can now create that automatically redirect users to the correct app store based on their device.

Previously, businesses promoting mobile apps had to use separate QR codes for iOS and Android or redirect users to a landing page with multiple download options. With the new type, a single QR code can handle the entire experience.

✨

While creating a QR Code, select the new App QR Code type and configure:

When someone scans the QR code, their device is automatically detected and they are redirected to the appropriate destination:

🎯

App QR Codes provide a simpler and more seamless app-download experience by eliminating unnecessary landing pages and multiple QR codes. Businesses can now use one QR code across while automatically routing users to the right destination.

🚀

Go to and add your App Store, Play Store, and optional fallback URLs.

The existing QR Code design and customization experience remains unchanged.

17th of September, 2026

Local presence dialing automatically selects the best local caller ID for your outbound calls, significantly boosting call answer rates.

We have rebuilt our local presence engine from the ground up to deliver smarter matching, broader international coverage, and greater administrative control.

To configure reserved numbers or adjust your settings, navigate to Settings > Phone System > Voice > Other Settings > Outbound calls and scroll to the Local presence dialing section.

We’ve added new automation and publishing controls for Video Testimonials, making it easier for businesses to act on new submissions immediately and control which testimonials appear on their widgets.

This release introduces two key enhancements:

Businesses can now trigger automated workflows the moment a new video testimonial is submitted through a Video Testimonial Collector.

This enables teams to automate actions such as:

The trigger supports filters so businesses can control which submissions enter a workflow.

Available filters include:

This makes it easy to build separate automations for different campaigns, products, events, partners, or testimonial use cases.

Testimonial data is now available as custom values inside supported workflow actions.

Available values include:

These values can be used inside actions such as internal notifications, notes, emails, SMS, webhooks, and other workflow steps.

Businesses now have more control over which video testimonials are displayed on their widgets.

Under the Reputation widget settings, users can choose how new testimonials should be handled:

This allows businesses to choose between a completely automated experience or a more controlled moderation flow.

The Video Testimonials → Responses page now makes it easier to understand and manage widget visibility for each submission.

Users can:

This gives teams control over individual testimonials without having to edit the widget configuration every time.

Together, these enhancements make Video Testimonials easier to collect, automate, moderate, and publish across the customer journey.

Drop us a line at reputation@gohighlevel.com or share on our Ideas board— we’re listening!

The information customers need was already available across the listing, . The new experience brings everything together into a clear, structured journey across app details, pricing, permissions, reviews, and discovery.

Key decision signals such as rating, install count, target user, install eligibility, white-label support, pricing, version, and developer information are now easier to scan upfront.

App information is now organized into clear sections for Overview, Pricing, Permissions, and Reviews, so users can quickly navigate to what matters most.

Pricing now has a dedicated structure for monthly and yearly plans, free trials, Agency and Sub-account pricing, multiple pricing tiers, and usage-based charges where applicable.

Permissions are grouped by capability and presented with clearer scope information, including Read and Write access, making it easier to understand what an app can access or change.

Screenshots, videos, descriptions, categories, version information, and developer details are presented in a cleaner format to help users understand how the app works before installing.

Ratings, rating distribution, individual reviews, and review sorting are now easier to explore from a dedicated section.

Users can continue exploring through Similar Apps and Other Apps from the Same Developer, making it easier to discover alternatives and related solutions.

Install actions and account context are now more closely connected to the evaluation experience, making it easier to move from research to installation.

Choosing a Marketplace app involves more than understanding what it does. Users also need to quickly understand:

The revamped app detail experience brings those answers into one cohesive place, creating a clearer path from discovery → evaluation → install.

In case of feedback, please write us at marketplace@gohighlevel.com

You can now in destination sub-accounts while loading a Snapshot — eliminating the need to update each sub-account individually afterward.

* — Each selected dashboard now includes a option during Snapshot Load.

* — Only one dashboard can be marked as default. Select another dashboard to switch the default, or deselect it to use the existing behavior.

* — If you don't select a default, the will continue to be used.

Previously, changing the default dashboard was a , requiring you to manually open each destination sub-account after loading a Snapshot.

For agencies loading Snapshots across hundreds or thousands of sub-accounts, this meant repeating the same configuration over and over.

Now, you can configure it .

* — Set the default dashboard once, whether you're loading to 10 sub-accounts or 1,000.

* — Ensure every destination sub-account starts with the intended dashboard.

* — No need to visit individual sub-accounts after the Snapshot is loaded.

* — If you're happy with the Snapshot's current default dashboard, simply leave the setting unchanged.

During your next , select the dashboards you want to copy and click on the dashboard you want as the destination's default.

> Make sure the selected dashboard has the appropriate view permissions for users in the destination sub-accounts.