Changelog
Follow up on the latest improvements and updates.
RSS
What's New?
- A business user would be able to configure the payment retries in case of payment failures for a subscription.
- They can define up to 3 retries based on the requirement such that there could be a gap of 1/3/5/7 days between each retry.
- Default retry would be configured to 3 retries with a gap of 1 day each and this default can be changed as per the business requirement
- Any changes in retries would impact all existing and new subscriptions such that if a subscription is already retrying and settings are changed, the changed settings would be applied to this subscription and it's retries as well. Example - If the existing configuration is of '3 retries with a gap of 3 days for each retry', and there is a subscription with payment failure and 1 retry is already done but before the 2nd retry, the settings are changed to '2 retries with a gap of 3 and 5 days respectively', then this subscription will see it's 2nd retry happen after 5 days and no 3rd retry would be done.
- In case all payment retries fail, the business user would have an option to either keep the subscription in 'Unpaid' state like it does today OR they can select a checkbox to move the subscription to 'Cancelled' state on the same Settings page.
Where can we find these invoices?
Payments > Settings > Subscription
Payment providers supported with this feature -
NMI, Authorize.net, Square
What's Next?
- Subscription payment reminder settings
![image (11)](https://canny-assets.io/images/4661d1f2cf3b0fb1e7d6664730d901c6.png)
![image (10)](https://canny-assets.io/images/1d49be6cdd5aed8437f143661f71d72d.png)
![image (8)](https://canny-assets.io/images/36ce85e4b7d36f87d21df5e0439b404e.png)
new
Funnels and Websites
Navigation menu text wrap for mobile view
What’s New?
We have improved the text overflow issue of the Navigation menu on mobile, with support for wrapping text to a new line.
![image](https://canny-assets.io/images/9aaaae00fa5cf07c85c240d1bf6b68ba.png)
![image](https://canny-assets.io/images/fb6b14b45dfddbf1c9e981b66342183f.png)
new
improved
Automations
Branching in Find Contact Action
Previous Behaviour
- If a Find Contact action was added in a workflow there was no bifurcation in the builder for the user to figure out how many contacts were found.
New Behaviour
- We’ve introduced branching support in the ‘Find Contact’ action, allowing for more flexible workflow execution.
- This enhancement improves workflow customization by enabling users to define distinct paths based on whether a contact is found or not.
Is it applicable to existing Find Contact action?
- The existing ‘Find Contact’ action will now include an option to switch to a branch flow.
- Once switched, all subsequent actions will follow the ‘Contact Found’ branch.
- After transitioning to the new branch flow, you cannot revert to the previous version’s flow.
- All newly added ‘Find Contact’ actions will automatically use the branch flow.
This update enhances the flexibility of the ‘Find Contact’ action, making it easier to manage actions based on contact search results.
When new action is added
![Screenshot 2025-02-11 at 5](https://canny-assets.io/images/9a8aa16fb5eabad7b7b20396e00c35d4.png)
How to Switch from existing action
![Screenshot 2025-02-11 at 5](https://canny-assets.io/images/bf881c6af859f2c49ccbe337fd8cbb76.png)
![Screenshot 2025-02-11 at 5](https://canny-assets.io/images/04e26021d0e7a748853176c58eb260b9.png)
new
improved
Wordpress Hosting & Reselling
🚀 LC Plugin 2.0 – A More Seamless HighLevel WordPress Hosting Experience!🔥
LC Plugin 2.0 is here! This update makes it easier than ever for users to integrate HighLevel products like Phone Numbers, Email SMTP, and Forms into their WordPress sites—without the hassle of manual setup.
🔐
Enhanced Security:
We've removed API key authentication and now use OAuth for a more secure and seamless connection. (Note: Existing API key connections will continue to function as-is.)🌟
Key Features & Benefits
✅
Effortless Phone Number & Forms Embeds
No more struggling with script tags or HTML! Simply copy the provided shortcode and insert it into any WordPress post or page.
✅
One-Click Email SMTP Setup
If a dedicated domain is connected in HighLevel Emails, SMTP is automatically enabled. Ensures better email deliverability—improving inbox placement and reducing spam issues.
🛠️
How to Use
1️⃣ Log into your
WordPress admin dashboard
2️⃣ Navigate to
Plugins → Add New
3️⃣ Search for
LeadConnector
, click Install & Activate4️⃣ Open LeadConnector from the left sidebar
5️⃣ Click
Sign in with LeadConnector
, select your sub-account—and you’re all set! 🎉![image (29) (1)](https://canny-assets.io/images/dfd85a0ff654883777ab47d148759d41.png)
![image (30) (1)](https://canny-assets.io/images/da8b542a9d9551c7bf5e0b9d24328c6f.png)
![image (31) (1)](https://canny-assets.io/images/0c4a92b049b4d6d2e76799012ac24373.png)
![image (23) (1)](https://canny-assets.io/images/1eac47a4683ca7400f4bf1df5d5e8d89.png)
![image (24) (1)](https://canny-assets.io/images/c48dc70ca1e55dcb4799b875aa367769.png)
![image (25) (1)](https://canny-assets.io/images/5a363714aab29d413642e8fefaa297ab.png)
![image (26) (1)](https://canny-assets.io/images/9db2da7e0e2a2933a4be096ab5ae4140.png)
![image (27) (1)](https://canny-assets.io/images/a2d9d8fa47ec3be1496b2a9f83066fba.png)
![image (28) (1)](https://canny-assets.io/images/175d195a7d8bbc20d57960d7ef40f12f.png)
🔮
What’s Next?
🚀
Multi-Chat Widget Support
– Add multiple chat widgets to your WordPress site effortlessly.🚀
LC Migrator Plugin
– One-click migration to HighLevel WordPress hosting.To know more about the WordPress Hosting, and how you can resell it to your clients, click here Have some suggestions for WordPress Hosting? Simply post your ideas in our Ideas Board, and we will prioritise your suggestions!
new
improved
Calendar
Additional Language Support for the Booking Widget
We’re excited to introduce new language options in the Booking Widget, ensuring a more localized and seamless experience for our global users! 🎉
🌐
What’s New?
The Booking Widget now supports the following additional languages:
- French (Canada) 🇨🇦
- French (France) 🇫🇷
- Swedish 🇸🇪
- Finnish 🇫🇮
- Norwegian 🇳🇴
Users can now select these languages in their Booking Widget preferences, ensuring consistency with their platform-wide language settings.
🎯
Why This Matters?
- Better User Experience– Bookers can interact with the Booking Widget in their native language.
- Improved Localization– Ensures a consistent, native-language experience across the platform.
- Wider Global Reach– Helps businesses cater to a broader audience effortlessly.
![image](https://canny-assets.io/images/f21ee21f0c877f23ef004ba8df63c812.png)
![image](https://canny-assets.io/images/e276a3c39c16a34dc80ccd06946bf3ff.png)
improved
Wordpress Hosting & Reselling
📢 HighLevel WordPress Hosting: Extended Backup Retention! 🚀
🎉
What's New?
We’ve doubled the backup retention period for WordPress sites on HighLevel Hosting! You can now access backups from the last 30 days, up from the previous 14-day limit. This enhancement ensures greater flexibility, security, and peace of mind for agencies and their clients.
🔑
Key Enhancements
✅ 30-Day Backup Retention – Recover site data from a longer history.
✅ More Flexibility – Roll back changes with ease, whether due to updates or unexpected issues.
✅ Improved Reliability – Ensuring your sites remain secure with extended backup availability.
🚀
How to Access?
1️⃣ Navigate to
Sites -> WordPress
and land on the Hosting Dashboard in HighLevel.2️⃣ Select your
WordPress Site
and go to the Backups tab
.3️⃣ Choose a backup from the past 30 days to restore your site if needed.
![image](https://canny-assets.io/images/10cfe737a4927ec470261e1a3b7276c4.png)
This upgrade makes HighLevel WordPress Hosting even more resilient and user-friendly! Try it out and let us know your feedback. 💪 🔄
To know more about the WordPress Hosting, and how you can resell it to your clients, click here Have some suggestions for WordPress Hosting? Simply post your ideas in our Ideas Board, and we will prioritise your suggestions!
new
Automations
Forms
Surveys
Quizzes
T&C Filter for Forms, Surveys & Quizzes in Workflows
We’ve introduced a new feature in workflows—T&C Filter, allowing accounts to filter users based on whether they agreed to the Terms and Conditions (T&C) or not. This enhancement helps streamline user targeting and ensures workflow steps are aligned with compliance requirements.
How It Works
1. Adding the T&C Filter to Your Workflow
- Navigate to the Workflows section.
- Select the workflow you want to modify or create a new one.
- Select workflow trigger - ‘Form Submitted’, ‘Quiz Submitted’ or similar
- Click Add Filters.
- Choose the T&C Filter option.
![Screenshot 2025-02-11 at 11](https://canny-assets.io/images/d3204a4c2b28f0eccb825975119e85f7.png)
![Screenshot 2025-02-10 at 5](https://canny-assets.io/images/78381c05bf19d7b72b7d0c05c213b4ba.png)
2. Configuring the Filter
- Condition Options - Users who have agreed to the T&Cs and users who have not agreed.
- Apply the filter to the relevant step in your workflow.
3. Save and Test
- Save your workflow changes.
- Run a test to verify that the filter behaves as expected.
Feature Benefits
- Improved User Segmentation:Filter users based on their T&C agreement status.
- Enhanced Compliance:Ensure only users who have agreed to specific terms and conditions proceed in workflows.
- Customizable Workflow Paths: Create targeted user journeys by setting conditions for users who agreed or did not agree to the T&C.
new
improved
Online Listings
Listings: Hide Address & Add Service Areas
🆕
What’s New?
We’re introducing two powerful features to better serve businesses that don’t operate from a fixed address or want to highlight their service areas:
✅
Hide Business Address
– Keep your physical location private while maintaining an online presence.✅
Add Service Areas
– Clearly define and display where your business operates.Perfect for service-based businesses that work on-site with clients or cover multiple regions without a central location.
🔥
Key Features
🔹
Hide Business Address
: A new checkbox in the Listings management interface allows users to hide their physical address. When enabled, the address won’t be displayed on supported listings, ensuring privacy.🔹
Publish Service Areas:
Define where your services are available using flexible area options:City/State/County – Select from dropdowns.
Zip Codes – Enter specific zip codes for precise coverage.
Sub-locality – Highlight smaller regions or neighborhoods.
Service areas will be displayed in listings to improve visibility.
🛠️
How to Configure
👉
To Hide Address:
Navigate to Online Listings. Enable the "Hide Business Address" checkbox.👉
To Add a Service Area:
Select the preferred service area type (City, Zip Code, Sub-locality). Enter the relevant location.Choose from the system-generated suggestions. Confirm your selection to apply the changes.
![Screenshot 2024-12-06 at 1](https://canny-assets.io/images/96e367d2cd2ac87539ece6b1ef45ad98.png)
![Screenshot 2024-12-06 at 1](https://canny-assets.io/images/9209cdf8973a3f6284e5544a53bb5bd1.png)
![Screenshot 2024-12-06 at 1](https://canny-assets.io/images/906909a81e863c8311310d63d642f246.png)
![Screenshot 2024-12-06 at 1](https://canny-assets.io/images/1172745ce28cc0f30d75d1ea7089a07b.png)
✨
Why This Matters?
🚀
Customizable Listings
– Adapt your online presence based on your business model.📍
Better Customer Clarity
– Ensure potential customers know exactly where your services are available.These updates give businesses greater flexibility and control over how they appear in listings. 🎯
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
new
Online Listings
Upload Business Logo & Gallery Media in Online Listings 🚀
🌟
What's New?
You can now upload, manage, and edit business logos and photos directly within HighLevel, ensuring a consistent and professional brand presence across all listings!
🔥
Key Features
✅
Manage Business Logos
: Upload and maintain logos in a standardized 1:1 aspect ratio for platform consistency. Easily update or delete logos as needed.✅
Upload & Edit Photos
: Add business photos and sync them effortlessly across listings. Use built-in tools for cropping, mirroring, rotating, and adjusting aspect ratios.✅
Advanced Editing Tools
: Refine both logos and photos with an intuitive, streamlined interface. Ensure your images look polished and professional with precision editing features.📌
How to Use
1️⃣ Navigate to
Reputation
→ Listings
.2️⃣ Select your
business entity
.3️⃣ Go to
Edit Listing Information
→ Media
to upload or edit images.![image (46)](https://canny-assets.io/images/0de6ea4a722fd5faaccacb9fc74613df.png)
![image (47)](https://canny-assets.io/images/db89598dc2e9fae639c69bf620fda9ed.png)
![image (48)](https://canny-assets.io/images/f3692c8fd4d0b2a626bd14c451b08f3a.png)
![image (49)](https://canny-assets.io/images/5ef6495e32aac8f54da2aa13af169f4e.png)
![image (50)](https://canny-assets.io/images/e6f6cbd69ae396f20943da3edb20c5f8.png)
![image (51)](https://canny-assets.io/images/de09736d257ab90da410524cbe329a0f.png)
❓
Why This Matters
This update gives businesses more control over their branding and ensures a strong, cohesive online presence. With easy-to-use editing tools, keeping listings visually appealing has never been simpler!
🚀
Start refining your listings today!
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
new
Phone System
Carrier Suspensions
We are excited to introduce the enhanced Sub-account Suspension Appeal Process, designed to provide users with better clarity and actionable steps to address carrier suspensions of LC Phone sub-accounts. This update empowers agencies to take ownership of the suspension resolution process, reducing reliance on external support teams and expediting resolution times.
Key Highlights
:Clear Suspension Communication
:A new banner will appear with customized messages for agency owners/admins and sub-account users communicating the suspension of the sub-account with actionable steps and a suspensions appeal form.
![image](https://canny-assets.io/images/265a2b017868e355d221d94c26a5424d.png)
Suspension Appeal Form
:A dedicated "Suspension Appeal Form" CTA opens a modal within the page capturing key details such as contact information, opt-in details, and compliance links (e.g., Privacy Policy, Terms and Conditions).
![image](https://canny-assets.io/images/703827011ed4e8f8744e9cbbc43fc38d.png)
Improved Ticket Workflow:
Upon form submission, a support ticket is automatically generated with all captured details, including the GHL subaccount ID and agency relationship number.
Support ticket number is shared in the banner post form submission for better visibility and collaboration.
Why This Matters:
Enhanced User Experience
: Users now have clear, actionable steps to resolve suspensions, reducing confusion and frustration.Reduced TAT
: Faster suspension resolution by streamlining the process and empowering admins/owners.Improved Transparency: Clear communication and tracking via linked support tickets ensure users stay informed.
Availability:
This update is now live and applies to all LC Phone subaccounts on the platform. 🚀
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