Changelog
Follow up on the latest improvements and updates.
RSS
new
improved
Communities
Add Custom Fields to community membership questions & sync with CRM
Overview
:You can now link Community Membership Questions directly to CRM Custom Fields.
When a user joins a community and answers membership questions, their responses are automatically synced to the corresponding CRM contact record. This allows you to collect important information during onboarding and immediately use it in your existing workflows and automations.
Why It Matters
Membership answers are now automatically synced to CRM custom fields, enabling automated approvals, workflows, and up-to-date contact records without manual data entry.
How to Use It
Navigate to Community Settings → Membership Questions.
- Click Add Question.
- Select the Custom Fields tab.
- Choose the CRM custom field you want to use.
- Click Save.
Once a member submits their answers during the join process, the linked CRM custom fields will be automatically updated.
You can view the submitted answers in the Contact Details section under the selected custom field folder.






improved
Automations
Customer Replied Trigger: Improved Message Filters
What’s new?
We’ve enhanced message filters with 2 updates: a new Has Attachments filter with yes/no values, and a new Message Body filter that combines the older Contains Phrase and Exact Match Phrase filters in one place.
How it works
Use Has Attachments to check whether a message includes files. Use Message Body to filter messages by whether the body contains, does not contain, exactly matches, is empty, or is not empty. Existing workflows using Contains Phrase or Exact Match Phrase will continue to work.
How to use it
- Open the message filter setup in your workflow.
- Choose Has Attachments or Message Body.
- Select the condition and enter the phrase or yes/no value.
Why we built it
This makes message filtering clearer and more flexible, while keeping existing workflows safe and unchanged.
Simple example
- A marketing agency uses Has Attachments = Yes to route messages with uploaded creative files to the design team.
- A real estate team uses Message Body contains “showing” to send property showing requests to the right pipeline.
Additional Notes
- Has Attachments supports yes/no values.
- Message Body includes contains, does not contain, exact match, empty, and not empty checks.
- Older Contains Phrase and Exact Match Phrase filters remain backward compatible.
Preview

improved
Automations
Goal Event Enhancements: Now with support for Task status
What’s new?
The Goal Event now supports Task Status as a goal type with support for both Task Created and Task Completed. This lets workflow builders pull a contact to a goal branch when a task tied to that contact is marked completed.
How it works
In the Goal Event action, select Task Status, then choose Task Created / Completed and add filters using the same filter options available in the Task based workflow trigger.
How to use it
- Add or edit a Goal Event action in a workflow.
- Select Task Status as the goal type.
- Choose Task Created / Completed, then apply any needed task filters.
Why we built it
Task lifecycle events were already available as workflow triggers, but not as goals. This closes that gap and helps builders route contacts based on real CRM task progress without extra workflow steps.
Simple example
A consulting agency creates a CRM task from a form submission. When the assigned onboarding task is marked Task Completed, the contact is pulled to the goal branch and receives the next onboarding email.
Additional Notes
- Uses the Task Created / Completed event
- Users can filter tasks by Name or Assignee
Preview

new
improved
Sub-accounts Management
Introducing the New Sub-Accounts Management Experience
We're excited to introduce a completely redesigned Sub-Accounts List experience, built to help Agency Owners manage their growing client portfolios with greater speed, visibility, and control.
As agencies scale, managing hundreds—or even thousands—of Sub-Accounts requires more than a simple list. Agency Owners need a centralized workspace that helps them quickly understand what's happening across their accounts, identify opportunities and issues, and take action efficiently.
That's exactly what the new experience delivers.
A New View for Sub-Account Management
The new Accounts tab is now the primary destination for managing Sub-Accounts.
Inspired by the HighRise experience, we've transformed the traditional Sub-Accounts view into a structured, tabular workspace centered around Smartlists. This new layout makes it easier to navigate large account portfolios, compare information across accounts, and stay focused on the accounts that matter most.
Instead of scrolling through individual account cards, Agency Owners can now view and manage their entire portfolio through a streamlined, information-rich interface designed for scale.
Built for Visibility at Scale
As agencies grow, finding the right account at the right time becomes increasingly challenging.
The new experience provides a clearer, more organized view of Sub-Account data, helping Agency Owners:
- Quickly locate accounts that require attention
- Compare accounts more effectively
- Surface operational insights faster
- Organize accounts into meaningful segments
- Spend less time searching and more time acting
The result is a management experience that feels significantly faster and more intuitive, especially for agencies managing large numbers of clients.
Smartlists at the Center of Your Workflow
Smartlists now play a central role in how Agency Owners organize and interact with their accounts.
Rather than repeatedly searching or filtering through large account lists, agencies can create focused views that align with their workflows, teams, and business objectives.
This makes it easier to monitor specific account segments, identify trends, and maintain visibility across the entire customer base.
Designed for Operational Efficiency
The new Accounts experience brings together visibility, organization, and action into a single workspace.
Whether you're reviewing account performance, monitoring onboarding progress, managing agency-owned accounts, or performing operational updates, the redesigned interface reduces friction and creates a more efficient workflow.
Every aspect of the experience has been optimized to help Agency Owners work more effectively as their businesses scale.
Why This Matters
This release represents more than a visual redesign—it's a foundational improvement to how agencies manage their Sub-Accounts.
By moving to a modern tabular experience powered by Smartlists, we're making it easier to:
- Manage larger account portfolios with confidence
- Improve operational efficiency across teams
- Surface important account insights faster
- Create more scalable account management workflows
- Reduce the time required to find and act on information
We make Sub-Accounts management smarter, faster, and more scalable for every growing agency.



new
Email Builder
Spintax - Create dynamic variants of your emails easily 🚀
Create unique email variations automatically to make cold outreach more personalized and less repetitive.
🚀
What is new?
You can create multiple variations of words, phrases, or entire sentences within a single email template, and emails will automatically select one variation when the email is sent.
Example: {SPIN| Hey | Hello | Hi} there!
Here the customer would either see "Hey there!" or "Hello there!" or "Hi there!".Spintax also supports nested Custom Values within variations and can be used in subject lines, preview text or the email body.
🎯
Impact
- Helps reduce content uniformity in cold email campaigns, supporting deliverability and SPAM best practices.
- Reduces repetitive content across large outreach sequences.
- Tests different messaging approaches without maintaining multiple versions of A/B.
- Achieves feature parity with leading cold outreach platforms.
🔍
How to use
- Open the email builder.
- Add your content variations inside curly braces after the keyword "SPIN" {SPIN|} and separate each option with a pipe |.
Example:
{SPIN|Hey|Hello|Hi} {{contact.first_name}}

- Save your message or template.
- When the message is sent, we automatically select one of the options at random. You can test this in inbox post send.
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
2 New Website Templates Published
🚀------------------------------------------------------
Medical - 1
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🚀
1 New Email Templates Published
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Medical - 1
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🚀
1 New Form Templates Published
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Health & Wellness - 1
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🚀
1 New Survey Templates Published
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Marketing Agency - 1
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🚀
4 New Social Templates Published
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Medical - 2
Marketing Agency - 2
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🚀
5 New Facebook Ad Templates Published
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Other - Retirement
Travel & Hospitality - Travel Consultant
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🚀
5 New Google Ad Templates Published
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Other - Lock And Key Service
Medical - Chiropractic Care
Marketing Agency - Marketing Consultancy
Legal - Family Law Attorney
Insurance - Insurance Consultant
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🚀
5 New LinkedIn Ad Templates Published
🚀-----------------------------------------------------
Business Coaching & Consulting - Business Coach
Creative - Video Production & Editing
Insurance - Travel Insurance
Marketing Agency - Product Reviews
Real Estate - Residential Architect
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💥 1 Enhanced Snapshot 💥
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This snapshot has been updated with a newly redesigned website, matching funnel, forms, and email templates to create a consistent user experience. Enhancements also include improved emails, an optimized pipeline, intuitive workflow naming conventions, and a brand new Facebook Ad.
Automotive - Automotive Detailing



















new
Automations
HouseCall Pro - Workflow action & triggers
What’s new?
You can now connect Housecall Pro directly to Workflows. Two triggers — Job scheduled and Job completed and one action — Create new customer. Let home service businesses react to bookings, reschedules, and job completions, and push new customer records into Housecall Pro from any workflow.
How it works
Job scheduled fires when a new job is scheduled or an existing job is rescheduled. Job completed fires when a job is marked complete. Both return the same full job payload plus a nested customer object, so downstream mapping is consistent across the two events. The action creates a new customer record from workflow inputs, returning the new customer ID for downstream steps. Authentication is API key, connect once, target multiple accounts via the Connected Account dropdown.
How to use it
- In Workflows, add a Housecall Pro trigger or the action.
- Click Connect your account; in the Connect with API Key modal, paste your Housecall Pro API key (Housecall Pro → My Apps → Go to App Store → API Key Management → Generate API Key with Full Access).
- For the triggers: optionally Add filters to scope by customer, job tag, employee, or any captured field; then Find new records to capture a sample payload.
- For the action: fill First Name and Last Name (required) and any optional fields (Email, Company, Mobile Number — 10 digits, Home Number); Test Action to validate.
- Save and publish.
Why we built it
Home service businesses run jobs, scheduling, invoicing, estimates, and payments in Housecall Pro but lead capture, marketing, and cross-channel customer outreach typically live in the platform. Bridging the two lets a new booking in Housecall Pro fire a confirmation message and update the CRM, a job completion fire a review request and a receipt, a reschedule notify the customer and the crew, and a new web-form lead flow into Housecall Pro as a customer record ready for the service team.
Simple example
A customer books a window-cleaning job in Housecall Pro for next Tuesday. Within moments, Job scheduled fires — the workflow sends a confirmation SMS with the window, creates or updates the matching contact in the CRM, and tags the contact with ‘Window Cleaning’. Two days later when the technician marks the job complete, Job completed fires — the workflow sends a thank-you SMS with a review link and delivers the receipt automatically.
Additional Notes
- Triggers (2): Job scheduled — fires on new bookings and on schedule updates to existing jobs. Job completed — fires when a job is marked complete. Both filterable via Add filters; both return the same job + nested customer payload shape.
- Action (1): Create new customer — required First Name and Last Name; optional Email, Company, Mobile Number (10 digits), Home Number.
- API key authentication — generate at Housecall Pro → My Apps → API Key Management with Full Access permissions.
- Premium triggers and action — billed per execution at the standard automation rate. Housecall Pro plan usage is billed by Housecall Pro directly.
new
improved
QR Codes
QR Code Sharing in Funnel Builder
📝 Overview
Added QR code sharing directly inside Funnel Builder so you can create and download a QR code for the current funnel step without leaving your workflow.
🆕 What’s improved
- You can now generate a QR code directly from Funnel Builder
- The QR code is automatically linked to the current funnel step
- You can download the QR code in PNG, SVG, or PDF
- You can also choose Edit QR to open more customization options
- The QR code option only appears when a domain is connected or hosted
🔍 How to access
- Open a funnel in Funnel Builder
- Locate the Funnel URL at the top of the page
- Click the QR code icon next to the URL
- Download the QR code or select Edit QR to customize it further
🎯 Why it matters
- Saves time by removing extra steps
- Reduces the chance of linking the wrong page or step
- Makes it easier to promote funnels through print, events, packaging, signage, and other offline channels
- Brings QR code creation into the same place where you build your funnel


new
E-Commerce Stores
Product Custom Values for Dynamic Product Details Page Content
What’s New?
Store owners can now use Product related custom values on Product Detail Pages to dynamically display product-specific information inside supported text elements.
These custom values allow users to show values like product name, description, product type, label, ratings, price, SKU, stock status, subscription details, and shipping dimensions. Variant-based values such as price, SKU, stock, and subscription details update automatically when customers switch variants.
Product tokens are available under the Product section in the Custom Values picker, helping users create more dynamic and personalized PDP content.
How to Use It?
- Open the Store Builder and go to a Product Detail Page or Custom Product Detail Page.
- Select a supported text element: Heading, Sub-Heading, Paragraph, Bullet List, or Rich Text.
- Open the Custom Values picker and choose the Product section.
- Insert the required product token.
- Save and publish the page.
Key Points to Note:
- Product custom values work only on Product Detail Pages and Custom Product Detail Pages.
- Supported elements include Heading, Sub-Heading, Paragraph, Bullet List, and Rich Text.
- Custom values will not work on Product Listing, checkout, landing pages, funnels, blogs, webinars, calendars, or other non-PDP pages.
- Custom values will not resolve inside buttons, FAQs, countdown timers, image captions, form fields, or other unsupported elements.
- Featured Product is only an element. Adding it to a non-PDP page does not make product custom values work there.
- Unsupported or missing values render as blank, so no broken custom values appear on the live page.
Images:








improved
Payments
Invoicing
Invoices - Accounting sync
🚀
Never Miss a Sync Again — Full Accounting Visibility Is Here Your invoices, transactions, and contacts. Always in sync.
You send the invoice. HighLevel handles the sync — and now tells you exactly what happened. Accounting Sync is your centralized hub for monitoring and fixing sync activity across QuickBooks, Xero, and Wave.
🤔
The Challenge
You connected your accounting software and assumed everything was syncing. It wasn't. Invoices failed silently — no alert, no log, no way to know. You only discovered the gaps when your accountant flagged missing records. By then, reconciling the damage took hours.
✨
Our Solution
Accounting Sync gives you a live dashboard for every connected accounting platform. See exactly how many invoices, transactions, and contacts synced — and which ones failed. Drill into individual records, read the failure reason, and retry with one click.
🏆
How This Supercharges Your Business
- Stay audit-ready: Catch sync failures immediately — before they become accounting headaches.
- Save hours of reconciliation: Stop manually cross-checking your CRM against your accounting platform.
- Fix errors fast: Read the failure log and retry the sync directly from the dashboard — no support ticket needed.
- Full entity coverage: Monitor invoices, transactions, and contacts all in one place.
🛠️
How to Get Started
- Navigate to Payments → Invoices & Estimates → Accounting Sync in your sub-account.
- Click Manage next to your connected accounting platform (QuickBooks, Xero, or Wave).
- Click the expand icon on any entity to open Record View and see the status of every individual record.
- Hover over the ⓘ icon on any errored record to read the failure reason and last attempt timestamp.
- Click Retry to re-trigger the sync for that record.
🔮 What's Next?
Transaction sync for Wave is coming soon — so Wave users will get the same full-entity coverage already available on QuickBooks and Xero. We're also exploring proactive failure notifications so you're alerted the moment a sync error occurs, without needing to check the dashboard.
📝
Good to Know
- Supported accounting platforms: QuickBooks, Xero, Wave
- Transaction and Contact sync for Wave is not yet supported — invoices only
- Accounting Sync is available on web only
- Invoices created and sent via the HighLevel mobile app will sync automatically — but sync status and logs must be reviewed on web
- The Retry button is available per record; bulk retry is not yet supported




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