We've upgraded the audio transcription capabilities powering Conversations AI, delivering significantly better voice understanding across customer conversations.

With this enhancement, Conversations AI now provides:

These improvements help the AI better understand customer intent from voice interactions, resulting in more accurate and natural responses.

* Arabic

* Belarusian

* Bengali

* Bosnian

* Croatian

* Gujarati

* Hebrew

* Kannada

* Macedonian

* Marathi

* Persian (Farsi)

* Serbian

* Slovenian

* Tagalog

* Tamil

* Telugu

* Urdu

We're making it easier to inspect files without leaving the Media Library. You can now preview many more file types directly in the existing preview modal—no download required.

The Media Library now supports in-browser previews for:

– Browse pages, zoom in and out, jump to specific pages, and select text.

– View full document formatting, including pagination, headers, and footers.

– Open spreadsheets with worksheet tabs and familiar column headers.

– Play supported audio formats directly in the browser, including MP3, WAV, OGG, and M4A.

– Interactively view supported 3D files, with controls for rotation, wireframe mode, and camera reset.

– Preview JSON, CSS, plain text, and other supported text-based files with syntax highlighting.

Preview size limits apply:

* PDF: up to 50 MB

* Word: up to 15 MB

* Excel/CSV: up to 15 MB

* 3D models: up to 50 MB

* Text files: up to 5 MB

* Audio files: up to 100 MB

Files that exceed these limits will display a message with an option to download the file instead.

* Spreadsheet previews are limited to to maintain performance. If a file exceeds these limits, a notice will appear and the full file can still be downloaded.

* Unsupported file types (such as PowerPoint files, ZIP archives, font files, and legacy Word documents) will display an improved message when browser preview is not supported.

We've expanded Audit Logs to provide greater visibility into preference and subscription management activities.

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Check preference updates made by logged-in users, including:

Monitor modifications made to subscription types in the Preference Management Hub, including:

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A dedicated History tab on Contact Preferences, providing a complete timeline of preference changes, sources, legal basis, and update details.

Live Sessions in Courses make it easy to plan, host, and reuse live learning — all from one place. From one-time classes to recurring series, creators now have a seamless way to run live experiences directly inside their course.

Creators can now schedule both one-time sessions and recurring series directly within a course.

Recurring sessions support daily, weekly, and custom patterns, with full timezone awareness to ensure accuracy for all participants.

Live Sessions are now integrated into the Course Outline with a dedicated section for easy access.

Each session appears as a card with preview details, making it simple to browse and track upcoming sessions.

Creators can edit or cancel sessions at any time.

For recurring sessions, updates can be applied to a single occurrence or all upcoming sessions — offering flexibility without disrupting the entire schedule.

The Go Live button becomes available 15 minutes before the session starts, allowing hosts to begin on their own time.

Admins receive reminder emails, and creators can manage learner notifications for session reminders, updates, and go-live alerts.

Learners get a dedicated Live Session section within their course, along with relevant notifications.

After sessions end, creators can access recordings, download them, or add them into the course as lessons for future viewing.

Live Sessions unify scheduling, hosting, notifications, learner access, and recordings into a single workflow — making live teaching simpler for creators and more engaging for learners.

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Prospect AI is getting a major upgrade

What started as a simple automated lead finder is evolving into a much more powerful prospecting engine — giving you more control over how leads are discovered, when agents run, and how prospects are enriched and managed. ( Find it inside Agency > Prospecting > Prospect AI or in Sub account: Marketing > Prospecting > Prospect AI)

Example

Each agent can have its own:

This is a significant increase from the earlier limits, which typically generated around 10–15 prospects per month.

Important: Limits are applied per account, not per agent.

We're actively exploring ways to further increase limits as usage and feedback grow.

Best Practice: Prospect AI relies on Google Maps data. Narrow targeting criteria may limit available prospects after repeated runs. We recommend reviewing and refining your filters regularly.

Previously, agents would wait until the next scheduled cycle to start.

Example:

New behavior

Note: If the scheduled run is within the next 24–36 hours, the first run may still be pushed to the following cycle due to processing windows.

Monthly schedules now behave more naturally as well.

Example

You create an agent during the first week of the month

Schedule = Second Week

This means agencies begin receiving value much sooner after setup.

Managing multiple agents is now easier. We've improved the allocation experience with:

This makes it easier to distribute your lead budget across territories and niches.

Prospect AI now gives you more control over what happens after a prospect is discovered.

Choose Which Audits Run Automatically. You can decide which Marketing Audit sections should be generated for new prospects

For Sub-Account Prospecting, you can now decide whether Prospect AI should:

This gives agencies more flexibility in how prospects enter their CRM workflows.

Prospect AI is becoming much more than an automated lead finder.

With:

You're starting to build an AI-powered prospecting team that works behind the scenes to continuously discover new opportunities.

We're already working on the next wave of Prospect AI capabilities:

Please submit your ideas and suggestions here

Helping you move from discovery → outreach even faster.

We brought one of LinkedIn’s most engaging content formats directly into Social Planner. ✨

You can now create, schedule, and publish LinkedIn Polls without leaving the platform.

From audience research to engagement campaigns, LinkedIn Polls are now part of your Social Planner workflow.

Choose how long your poll remains active:

Works Across Existing Publishing Flows: LinkedIn Polls are fully integrated with Social Planner workflows, including:

Edit on mobile, look great everywhere

Your formatted notes, emails, and tasks now look and behave the same whether you edit them on the web or on your phone. No more broken layouts, vanishing blank lines, or spacing surprises when you switch devices.

You spend time crafting perfectly formatted emails and notes on the web — then open them on your phone to make a quick edit, and suddenly spacing is off, quotes are split apart, blank lines have disappeared, or a snippet crashes the composer entirely. Moving between devices shouldn't mean reformatting your work from scratch.

Our Solution ✨

v4.14 fixes the rich text editor's cross-device rendering so content created on web is faithfully preserved when opened, edited, and saved on mobile — and vice versa. Line spacing, block quotes, blank lines, mixed formatting, and email snippets all stay intact across the round trip.

: Rich text is available in , , , , , and any other field powered by the shared rich text editor.

We're continuing to close the remaining gaps between web and mobile editing — including better support for complex tables, deeply nested lists, and advanced merge tag styling. Rich text parity is an ongoing investment, and v4.14 is a major step forward.

| | May 2026 |

| | v4.14 |

| | Public |

| | ✅ |

| | ✅ |

| | ✅ |

| | iOS & Android |

We Want to Hear From You!

Speak with us: https://speakwith.us/nikhilsatish

We’ve expanded our smart default value functionality across multiple sections of the Quiz Results Page to make setup significantly faster and more intuitive.

Previously available only in the Call to action Section, this enhancement now also applies to:

This update is designed to streamline result page configuration, reduce repetitive manual work, and minimize setup-related support requests.

: When configuring the first tier (Low / Medium / High) within a category, values entered will now automatically populate as default values for the remaining tiers in the same category. The user will also be able to view the changes they are making in real time in the preview for all tiers which was earlier fixed to a particular tier.

Users no longer need to repeatedly configure the same information across multiple tiers and sections, drastically reducing setup time. ⏱️

Existing conditional display behavior remains intact — if required CTA fields like Name or Link are left blank, the CTA button will remain hidden while still displaying the configured content.

By simplifying the configuration experience and minimizing repetitive setup actions, we expect a significant reduction in setup-related support tickets. 📉

Earlier, Overall Score and Category Score configurations were stored using the tier label. We now use Category ID and Tier ID for configuration mapping instead. This ensures that tier values with the same name no longer overlap, resulting in more reliable and scalable configurations. 🛠️

⚙️ How It Works

We're excited to announce that API documentation is now available on the LeadConnector domain, providing a more seamless and fully grey-labeled developer experience for agencies, partners, and their customers.

🔗 Access the documentation here: https://marketplace.leadconnectorhq.com/docs

White Label partners and agencies often share API documentation with customers, developers, and integration partners. Previously, documentation was only available on the GoHighLevel domain and contained GoHighLevel branding references.

This update further strengthens the overall White Label experience across the platform.