Custom Values are now supported in campaigns.

Users can insert reusable business-specific values such as directly into supported ad copy fields.

These values resolve in the , helping users confirm the final ad content before publishing.

Agencies and businesses often reuse the same details across multiple campaigns, such as: Business name, Location, Phone number, Support email, Service area, Offer name, Promotional copy, etc.

Earlier, these details had to be added manually in every campaign. This created extra work and increased the chances of inconsistent ad copy.

With in ad copy, users can now:

When setting up SaaS subscriptions or rebilling for sub-accounts, you'll now see a redesigned provider selection screen — making it easier to understand your options and proceed with confidence from the very first step.

✅

Payment providers are now displayed as cards — showing the provider logo, a V1 or V2 version label, and a clear description of where billing data lives (your agency Stripe account vs. directly in HighLevel). Compare your options side by side before making a choice.

Processors that can't be used for SaaS subscription billing are now shown with a "Not supported" label at the bottom of the list, rather than appearing as selectable options that fail later in the flow.

Whether you're enabling SaaS from the Manage Client panel, enabling rebilling, using bulk actions from the Locations list, or creating a new SaaS plan in SaaS Configurator — the provider selection screen now looks and behaves the same way every time.

A step indicator (e.g., "Step 1 of 3: Choose Payment Provider") now appears during the setup process, so you always know where you are and how many steps remain.

Two issues that could prevent SaaS activation from completing — including a silent error that stopped the plan selection screen from appearing and a bug that could land you on step 2 instead of step 1 when reopening the setup — have been resolved.

💡

Setting up SaaS or rebilling involves a consequential decision about how your sub-accounts' payments are processed. The new card layout gives you the context to choose correctly on the first try, without guessing — and the consistent experience across all entry points means you don't need to learn a different flow depending on how you initiate the setup.

We've made prospect creation more flexible by giving you control over when Marketing Audit Reports are generated.

Previously, every time you added a prospect from search results, a Marketing Audit Report would automatically be generated. While many customers love getting instant audit insights, others wanted a faster way to save prospects first and decide later which businesses deserved a full audit.

Now you can do both.

When adding a new prospect, you'll now see a new option:

Run marketing audit report

If enabled:

If disabled:

⚡ Faster Prospect List Building

With this update, you can quickly add prospects without waiting for audit generation every time.

Keep using audits when you need them

Marketing Audit Reports remain one of the most powerful parts of the Prospecting Tool, helping you uncover:

We’ve introduced for Meta campaigns in HighLevel Ad Manager.

Opportunity Score helps users understand how ready their campaign is before publishing. It reviews the campaign setup, highlights areas that may need improvement, and guides users to the exact section where they can make updates. This gives users more confidence before launching a campaign and helps reduce missed setup issues during the review stage.

Before publishing a campaign, users may not always know whether their setup is complete or optimised enough to launch. Opportunity Score helps by:

In the coming quarters, we plan to expand Opportunity Score with:

You can now send — giving you more flexibility in how you communicate confirmations, reminders, and other updates. SMS is a powerful way to improve booking related communication and provide real-time updates to your clients and team.

You can now send SMS notifications for all Rental booking events — booking unconfirmed, booked, canceled, rescheduled, reminder, and follow-up.

Choose who receives each SMS: the contact or the business. This gives you control over who gets what message.

Set different WhatsApp templates for Contacts vs. Business, giving you more control over how each party is notified.

Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

Use the Send Test SMS feature to preview your message before enabling it for real bookings.

We’ve added as a new . This gives you a direct and reliable way to communicate with clients through one of the world’s most popular messaging platforms — ensuring your messages are seen and acted on.

WhatsApp can now be used for all event types — Unconfirmed, Booked, Canceled, Rescheduled, Reminder, and Follow-up. You can toggle it on per notification.

You can choose to send WhatsApp messages to Contacts or Business. This lets you tailor who gets notified and how.

Set different WhatsApp templates for Contacts vs. Business, giving you more control over how each party is notified.

Each notification type comes with a default template. You can choose to keep it, use an existing approved WhatsApp template or build a new one using the in-app template builder. Use Fetch Whatsapp templates to refresh your list in real time.

Use the Send test Whatsapp notification feature to preview your message before enabling it for real bookings.

We've significantly improved how Prospecting creates and enriches contacts inside your CRM.

Prospects are no longer just added as basic business records—they now become richer, cleaner CRM contacts that are ready for outreach and automation.

What's New

Prospecting now goes beyond Google Business Profile data.

In subaccount prospecting when available, we automatically enrich your prospect by scraping their phone and emails from their website. This helps you start with more complete CRM records from day one. Coming next in agency level prospecting as well (though their contact creation is not possible)

New contacts created by Prospecting now include more useful information automatically, including:

This makes it much easier to:

You now have full control.

A new contact enrichment setting lets you decide whether prospecting should search for additional Points of Contact (POCs) such as business owners, managers, or key decision-makers. And also how their contacts should be created.

If enabled:

If disabled:

We've also cleaned up how contacts are created.

Previously, businesses could end up with multiple contacts simply because we found different emails or phone numbers.

Now:

This results in a cleaner CRM with fewer duplicate business records while preserving valuable contact information.

Whether you're generating one prospect or hundreds, Prospecting now creates CRM records that are far more useful for sales, marketing, and automation.

Relevant support articles:

We're excited to announce that 🎉

Rentals is a powerful new addition to our scheduling suite, purpose-built for businesses that manage bookable inventory like equipment, vehicles, spaces, vacation properties, event setups, and more.

Unlike traditional appointment scheduling, Rentals is designed for duration-based, inventory-driven bookings — giving you full control over availability, pricing logic, booking types, and multi-item checkouts.

Whether you rent by the hour, day, week, or month, Rentals gives you the flexibility to model your real-world business accurately.

Choose how customers book based on your business model:

Each listing can define its own booking behavior.

Customers can book multiple rental listings in a single checkout — perfect for bundles, event setups, or combined equipment rentals.

Offer a dedicated customizable public-facing booking page that:

This gives rental businesses a streamlined and professional booking experience.

Rentals includes a full booking management system:

A purpose-built calendar lets you:

To enable (or disable) Rentals for one or more locations:

Once enabled:

Rentals enables you to:

Store owners can now choose between One-Step Checkout and Two-Step Checkout from the Checkout element’s Form Options in the Builder.

With Two-Step Checkout, customers first enter their contact details, shipping followed by billing, payment, and order review in the second step.