We're introducing Duplicate Suppression - a powerful tool that helps businesses identify and eliminate duplicate listings across online directories. Duplicate listings confuse customers, dilute your brand presence, and hurt local SEO rankings. Now you can find, verify, and suppress these duplicates directly from your HighLevel dashboard.

Multiple listings for the same business appearing across directories (Google, Bing, Apple Maps, etc.) create serious issues:

We're excited to introduce Split Business Hours - a highly requested feature that gives you complete flexibility in managing your business operating hours directly within the HighLevel dashboard. No more switching to external platforms for complex schedules!

Previously, our Listings product only supported single continuous hours per day. Now you can configure split shifts, 24-hour operations, and businesses without set hours - all the scheduling variations your business needs.

You can now automatically generate conversation summaries and full transcripts for every Conversation AI session - giving you instant visibility, audit-ability, and actionable insights from AI-driven conversations.

Summaries are generated intelligently based on inactivity, bot sleep events, or session boundaries, and can be saved to contact records, trigger workflows, or sent via email - no manual effort required.

This update introduces a unified, session-based conversation log with powerful automation hooks to drive CRM actions, insights, and follow-ups.

Conversation summaries and transcripts are generated per session and always reflect the latest session only.

A- ppend multiple summaries or transcripts over time

Previously, Conversation AI lacked a centralised, contextual record of past interactions making audits, reviews, and insight extraction difficult.

This update helps you:

Help doc - https://help.leadconnectorhq.com/support/solutions/articles/155000006602-conversation-ai-summary-and-transcript

We’ve just released new version of the Kollab App (iOS & Android), bringing new features, performance boosts, and important security updates — all designed to give creators and members a smoother, more flexible mobile experience.

- The dropdown only shows providers that are already connected in the subaccount. Help article and FAQs

As agencies grow, so do their teams—and with that growth comes the need for clear, secure, and intentional access control. We’re introducing Granular Permissions for Sub-Account Settings, giving Agency Owners precise control over who can view, edit, or manage sensitive areas across Sub-Accounts.

Previously, users across different roles often had broad, unrestricted access to critical areas such as billing, company settings, and Sub-Account management. This made it difficult to safely delegate responsibilities and increased the risk of accidental changes or unauthorized actions.

With Granular Permissions, you can now:

Granular permissions are being rolled out across critical Sub-Account workflows, including:

This layered approach ensures sensitive operations are protected without slowing down day-to-day work.

Agency Owners & Admins: Confidently delegate tasks while maintaining full control and securityAgency Teams: Gain clarity on what actions they’re allowed to take—reducing confusion and mistakesClients: Benefit indirectly from improved security, governance, and operational reliability

As agencies scale, trust and security become just as important as speed. Granular permissions allow agencies to:

Protect sensitive data from accidental or unauthorized changesReduce support tickets caused by access confusion or blocked workflowsImprove retention by giving admins confidence in secure team collaborationMeet governance and compliance needs with clearer access boundaries

Instead of an all-or-nothing access model, agencies now have fine-grained control that grows with their organization.

Granular permissioning is a foundational step toward mature role-based collaboration within Sub-Accounts. By enforcing access rules consistently across the platform, agencies can operate at scale—without compromising security, trust, or efficiency.

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Introducing Member-Specific Course Access in Communitiess

Community admins now have direct control to grant access to any course in the community.

No waiting. No workarounds. Just instant access when you decide.

With Member-Specific Course Access in Communities admins can manually grant or revoke course access for individual members, all from the Members tab.

Admins can now: Grant access to any course in the community Revoke course access when needed ImportantIf a member already meets the existing unlock criteria of a course, access cannot be revoked.

Introducing Private Courses.Private courses: Are accessible only when an admin grants access Cannot be unlocked automaticallyPerfect for:VIP or exclusive content Internal or team training Invite-only programs

Member-Specific Course Access in Communities give admins full control over course access, making it easier to reward members, onboard users faster, and create truly exclusive learning experiences

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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You can now drag and drop triggers and actions directly into the Workflow canvas from the sidebar. This is a UI/UX enhancement to the standard builder that makes adding and connecting steps faster and more fluid.

Click and hold a trigger or action in the sidebar, then drag it onto the canvas. When you hover over a valid spot (on any + marker or between nodes), a highlighted placeholder appears to show exactly where it will be added. Drop it, configure it, and once you save, it appears on the canvas as a fully added step.

Building workflows can involve lots of repeated clicking and inserting steps. Drag-and-drop reduces friction so you can add actions faster, stay in flow, and build more confidently—especially in larger workflows.

If you exit without saving, the action won’t be added to the canvas.

We’ve launched the OpenRouter app for HighLevel Workflows, enabling user to use AI model responses directly into their automations. With OpenRouter, users can now use multiple models like Perplexity, Claude, OpenAI, Gemini and many more. Upto 300+ of them.

HighLevel workflows can now invoke AI models via OpenRouter to generate real-time responses from custom prompts. Teams can automate content creation, summarization, and personalized messaging using system-level instructions and workflow variables.

Actions (HighLevel → OpenRouter)

Use AI-generated outputs directly within your workflows:

– Send a prompt to a selected OpenRouter AI model and receive a generated response that can be reused across workflow steps.

Action Capabilities

System Prompt (Optional) – Define the AI’s role, tone, or behavior (e.g., support agent, marketer, concise responder).

Prompt (Required) – Provide the main instruction, question, or task, including dynamic workflow variables.

Model Selection (Required) – Choose from multiple AI models based on quality, speed, creativity, and cost.

Usecases like Manual content creation can now be plugged into a workflow. With OpenRouter in Workflows, users can:

Generate personalized emails, SMS, and WhatsApp messages at scale

Create any image or video content with models like veo.

We have launched openrouter action with test action feature which will allow users to test the action before execution, allowing users to save the schema and use in subsequent actions as custom values.

Automatically generate contextual email or SMS responses using contact data and inbound messages.

Summarize long form submissions or inbound conversations into concise notes or CRM fields.

Create tailored follow-up messages using workflow variables like name, service, or appointment details.

Yes. You can use supported workflow variables in both the Prompt and System Prompt fields to generate personalized AI responses.

The System Prompt defines the AI’s role, tone, or behavior, while the Prompt contains the main instruction or question sent to the model.

Model choice depends on your use case - lighter models work well for simple tasks, while advanced models are better for creative or complex responses.

Yes. The generated response can be mapped to custom fields, used in messages, or passed to other workflow actions.

Yes. OpenRouter actions and triggers are premium workflow actions and are billed at standard automation rates, in addition to OpenRouter usage charges.

No. HighLevel does not include AI credits for OpenRouter. AI usage is billed by OpenRouter, along with standard automation rates in HighLevel. This will just like any other premium action.