Agencies can now create and manage support tickets for 3rd party applications directly from within the App Marketplace, eliminating the need to rely on email or external support channels. Agencies can now raise issues, attach relevant files or screenshots, and communicate directly with app developers without leaving HighLevel. Developers can view and respond to these tickets from the Developer Portal, creating a streamlined support experience for both sides.

Today, most Marketplace support interactions happen through email or external support systems, resulting in fragmented communication and limited visibility into ticket status.

With In-App Support Tickets:

This enhancement helps create a more reliable and scalable support experience across the Marketplace ecosystem.

The feature can be enabled via labs:

Agency view >> Labs >> Marketplace - Developer Support Tickets

AI Builder up until now could only build or edit workflows but now it can answer analytics & performance questions as well. Ask in plain language, get a structured answer off live data from your account. On top of that you can ask it to find any workflow in your account, giving you a single window to work from inside workflows.

Ask how a workflow is doing and get entries over any period (up or down vs. the period before), a status breakdown (completed, failed, waiting, skipped), completion rate, goal conversions, and where contacts drop off. View trends by week, day, or hour, and see how many contacts sit at each step right now.

Pull delivery and engagement metrics for any email or SMS step: delivered, opened, clicked, replied, bounced, unsubscribed, opted out, and more.

For if/else and split steps, see what percentage of contacts took each branch.

Check whether a person completed, failed, or is still active, when they entered, how long they took, and where they are now. Put names to the numbers — ask "who entered last week?" or "which contacts failed at the SMS step?" and get names and emails back.

Find out whether a trigger is firing, what percentage of fires qualified, and the top reasons contacts get rejected. Inspect a single fire to compare the value checked against the value expected. This surfaces silent rejections you couldn't see before.

Search every workflow by name, status, tags, the triggers or actions it contains, or who last edited it. Ask "which workflows use a Wait step?" or "which use the Invoice Paid tag?" and get an answer at once.

Ask who last edited a workflow and how many versions exist.

Open the AI Assistant in any workflow and ask. No setup required.

The Assistant only reads; it never touches your workflows when answering. Periods like "last 7 days" run against your own timezone. It won't invent numbers - when there's no data, it says so and tells you what to check. Every answer leads with the key figures, compares against the period before, and ends with next steps.

Answers that used to mean digging through execution logs now come back in seconds, in plain language, off live data. The Assistant closes the gap between building workflows and understanding how they perform -without leaving the canvas or learning a new interface.

, we're updating SMS pricing for select international destinations due to carrier and provider cost increases.

The following outbound SMS routes will see pricing updates:

Gibraltar: $0.1091 → $0.1225

Iraq: $0.4491 → $0.5030

Ivory Coast: $0.4397 → $0.4925

Jordan: $0.3884 → $0.4429

Liberia: $0.2406 → $0.2677

Madagascar: $0.5267 → $0.5899

Malaysia: $0.2594 → $0.3389

Montenegro: $0.1721 → $0.1928

Samoa: $0.2369 → $0.2675

São Tomé and Príncipe: $0.1307 → $0.1581

Togo: $0.4416 → $0.4946

These changes reflect updates in carrier and messaging provider costs required to maintain reliable delivery and support messaging infrastructure across these destinations.

Nothing. The updated rates will automatically take effect on June 12, 2026.

As always, we'll continue to monitor carrier pricing and make updates as necessary to ensure reliable message delivery worldwide.

Thank you for choosing HighLevel.

With Alt Text Support for Images, you can now add descriptive text to images directly inside Social Planner, helping make your content more accessible and inclusive without switching to native social platforms.

You can now add custom alt text to every image uploaded in Social Planner.

After uploading an image, simply hover over it and select Alt Text.

From there, you can:

We've upgraded the audio transcription capabilities powering Conversations AI, delivering significantly better voice understanding across customer conversations.

With this enhancement, Conversations AI now provides:

These improvements help the AI better understand customer intent from voice interactions, resulting in more accurate and natural responses.

* Arabic

* Belarusian

* Bengali

* Bosnian

* Croatian

* Gujarati

* Hebrew

* Kannada

* Macedonian

* Marathi

* Persian (Farsi)

* Serbian

* Slovenian

* Tagalog

* Tamil

* Telugu

* Urdu

We're making it easier to inspect files without leaving the Media Library. You can now preview many more file types directly in the existing preview modal—no download required.

The Media Library now supports in-browser previews for:

– Browse pages, zoom in and out, jump to specific pages, and select text.

– View full document formatting, including pagination, headers, and footers.

– Open spreadsheets with worksheet tabs and familiar column headers.

– Play supported audio formats directly in the browser, including MP3, WAV, OGG, and M4A.

– Interactively view supported 3D files, with controls for rotation, wireframe mode, and camera reset.

– Preview JSON, CSS, plain text, and other supported text-based files with syntax highlighting.

Preview size limits apply:

* PDF: up to 50 MB

* Word: up to 15 MB

* Excel/CSV: up to 15 MB

* 3D models: up to 50 MB

* Text files: up to 5 MB

* Audio files: up to 100 MB

Files that exceed these limits will display a message with an option to download the file instead.

* Spreadsheet previews are limited to to maintain performance. If a file exceeds these limits, a notice will appear and the full file can still be downloaded.

* Unsupported file types (such as PowerPoint files, ZIP archives, font files, and legacy Word documents) will display an improved message when browser preview is not supported.

We've expanded Audit Logs to provide greater visibility into preference and subscription management activities.

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Check preference updates made by logged-in users, including:

Monitor modifications made to subscription types in the Preference Management Hub, including:

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A dedicated History tab on Contact Preferences, providing a complete timeline of preference changes, sources, legal basis, and update details.

Live Sessions in Courses make it easy to plan, host, and reuse live learning — all from one place. From one-time classes to recurring series, creators now have a seamless way to run live experiences directly inside their course.

Creators can now schedule both one-time sessions and recurring series directly within a course.

Recurring sessions support daily, weekly, and custom patterns, with full timezone awareness to ensure accuracy for all participants.

Live Sessions are now integrated into the Course Outline with a dedicated section for easy access.

Each session appears as a card with preview details, making it simple to browse and track upcoming sessions.

Creators can edit or cancel sessions at any time.

For recurring sessions, updates can be applied to a single occurrence or all upcoming sessions — offering flexibility without disrupting the entire schedule.

The Go Live button becomes available 15 minutes before the session starts, allowing hosts to begin on their own time.

Admins receive reminder emails, and creators can manage learner notifications for session reminders, updates, and go-live alerts.

Learners get a dedicated Live Session section within their course, along with relevant notifications.

After sessions end, creators can access recordings, download them, or add them into the course as lessons for future viewing.

Live Sessions unify scheduling, hosting, notifications, learner access, and recordings into a single workflow — making live teaching simpler for creators and more engaging for learners.

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Prospect AI is getting a major upgrade

What started as a simple automated lead finder is evolving into a much more powerful prospecting engine — giving you more control over how leads are discovered, when agents run, and how prospects are enriched and managed. ( Find it inside Agency > Prospecting > Prospect AI or in Sub account: Marketing > Prospecting > Prospect AI)

Example

Each agent can have its own:

This is a significant increase from the earlier limits, which typically generated around 10–15 prospects per month.

Important: Limits are applied per account, not per agent.

We're actively exploring ways to further increase limits as usage and feedback grow.

Best Practice: Prospect AI relies on Google Maps data. Narrow targeting criteria may limit available prospects after repeated runs. We recommend reviewing and refining your filters regularly.

Previously, agents would wait until the next scheduled cycle to start.

Example:

New behavior

Note: If the scheduled run is within the next 24–36 hours, the first run may still be pushed to the following cycle due to processing windows.

Monthly schedules now behave more naturally as well.

Example

You create an agent during the first week of the month

Schedule = Second Week

This means agencies begin receiving value much sooner after setup.

Managing multiple agents is now easier. We've improved the allocation experience with:

This makes it easier to distribute your lead budget across territories and niches.

Prospect AI now gives you more control over what happens after a prospect is discovered.

Choose Which Audits Run Automatically. You can decide which Marketing Audit sections should be generated for new prospects

For Sub-Account Prospecting, you can now decide whether Prospect AI should:

This gives agencies more flexibility in how prospects enter their CRM workflows.

Prospect AI is becoming much more than an automated lead finder.

With:

You're starting to build an AI-powered prospecting team that works behind the scenes to continuously discover new opportunities.

We're already working on the next wave of Prospect AI capabilities:

Please submit your ideas and suggestions here

Helping you move from discovery → outreach even faster.