Changelog
Follow up on the latest improvements and updates.
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new
Payments
Product Price & Variant Level Coupons
What’s New?
Businesses can now apply coupons at a more granular level by targeting specific prices or variants within a product, instead of being limited to applying coupons to entire products. This enhancement gives greater flexibility in running targeted promotions and ensures coupons are applied exactly where intended.
Price & Variant Level Targeting
- Coupons can now be configured to apply to: Entire products (existing behavior), or Specific prices or variants within a product
- When selecting products during coupon creation: A nested selection view allows you to choose: All prices/variants under a product, or Individual prices or variants
- Selecting a product automatically includes: All current and future prices/variants
- Applies to both: New coupons and Existing coupons (via Edit)
- This removes the need for workarounds like duplicating products or removing variants for targeted discounts.
Checkout Behavior Updated
All supported checkouts now respect the updated coupon logic, including:
- Funnels
- Forms
- Ecommerce / Store
- Payment Links
- Calendars
Coupons will only apply if the selected price or variant matches the configuration.
Existing subscriptions and past transactions will continue using the older coupon logic to maintain backward compatibility.
Workflow Trigger Enhancements
Workflow triggers have been updated to support this new level of granularity.
For triggers like: Coupon Code Applied and Coupon Code Redeemed - You can now filter based on: Product → Price / Variant (dependent filters)
How this works:
- You must first select the Product
- Then, the system dynamically enables: Relevant Prices or Variants under that product
- These are dependent filters, meaning: Price/Variant filters are only available after product selection
- This allows workflows such as: Triggering actions only when a specific variant is purchased with a coupon
- Targeting automation based on pricing tier-level discounts
Backward Compatibility
- Existing coupons continue to work as-is
- Existing subscriptions / recurring payments and their future transactions are not affected
- New logic applies only to: Newly created coupons, Updated coupons and Future Orders
Where Can I Find This?
- Payments → Coupons → Create / Edit Coupon → Select products → choose prices or variants within them
- Automation → Workflows → Coupon Triggers (Apply product-based filters, then refine using price/variant filters
What’s Next?
- Configuring and generating single use coupons from the UI & Workflow actions.
- Buy X Get Y coupons
Visuals
Configuring Coupons with Product Prices / Variants -
Checkout Sample-
Workflow Triggers -
new
improved
Forms
Surveys
New Image Layout Controls in Forms & Surveys
Overview
We’ve added new image layout controls in Forms & Surveys to give you more control over how images appear inside your forms and surveys.
This update introduces new image layout options, new styling controls for center image layouts, a focal point selector for fixed image layouts, and slide-level image layout controls in surveys. These improvements help create cleaner, more polished experiences with better control over image placement and spacing.
✨ What’s New
- Four new image layout options:You can now use four new image layouts in Forms & Surveys:Left Center, Right Center, Left Fixed or Right Fixed. These new layouts give you more flexibility in how images are displayed alongside form fields and survey content.
- Image Corner Radius for Left Center and Right Center layouts:Users can now adjust the corner radius of images in Left Center and Right Center layouts for better visual styling.
- Image-Field Spacing for Left Center and Right Center layouts:Users can now control the spacing between the image and the form fields in Left Center and Right Center layouts.
- Focal Point for Left Fixed and Right Fixed layouts: A new Focal Point setting is now available for Left Fixed and Right Fixed layouts. Users can click on the image and choose which area should remain in focus, helping images display better across different aspect ratios.
- Survey slide-level image layout customization:By default, all survey slides use the main survey image layout. Users can now override this at the slide level and apply a different image layout or image for an individual slide.This slide-level image layout control is currently available for Surveys only.
📌
Note:
- Image Corner Radius and Image-Field Spacing apply only to Left Center and Right Center layouts.
- These settings are not available for Top layout.
- Left Fixed and Right Fixed layouts do not use image corner radius and continue using the existing form radius setting.
🚀 How to Access These Changes
Forms
- Go to Sites > Open Forms
- Create or edit a form. In the builder, open the Styles tab from the right panel
- Under Layout, turn on Show Image
- Upload or select your image
- Choose an option under Image Layout
- Based on the selected layout:
- Use Image Corner Radius and Image-Field Spacing for Left Center and Right Center
- Use Focal Point for Left Fixed and Right Fixed
Surveys
- Go to Sites > Surveys
- Create or edit a survey
- To add an image, use the same image layout settings available in forms
- To apply a different image or layout to a specific slide, open that slide’s Settings
- Under Image Layout Settings, choose Independent
💡 Why It Matters
- More layout control:Adjust spacing and image styling more easily.
- Better image visibility:Keep the important part of the image in focus in fixed layouts.
- More flexible survey design:Customize individual survey slides without changing the full survey layout.
- Cleaner final result:Build forms and surveys that look more polished and better aligned with your design.
✨ What’s new
- Assist Mode: Topic Based Auto Generation
Enter a topic and let AI build the full blog post for you, including:
- Blog outline
- Headings & subheadings
- SEO metadata (title, description, keywords)
- Fully written paragraphs
- AI generated images
- Build Mode: Prompt Content Creation
Write any custom prompt and generate tailored content that matches your exact needs which is great for niche topics, brand-specific messaging, or creative direction.
- Smart Editing Tools Inside the Editor
Enhance and refine content without leaving the Blog Editor:
- Regenerate paragraphs
- Improve tone, clarity, or length
- Replace/regenerate/delete AI images
- Language Translation
- URL & Image Referencing
- One-Click Save & Publish
When you're done, effortlessly:
- Save as draft
- Publish the post directly
🚀 Why it matters
Blog Post AI enables users to:
- Produce polished, SEO-optimized blogs much faster
- Reduce reliance on tools like ChatGPT or Jasper
- Maintain consistent, high quality publishing flows
- Scale content production across teams and agencies
- Improve content quality and engagement
💡 How it works
- Go to Sites → Blogs → Create Blog Post
- Click “Create with AI”
Choose:
- Assist Mode (topic-based),
- Build Mode
- Enter your topic or prompt → AI generates the full post
- Edit, regenerate, or enhance sections as needed
- Define layout, Use custom image style, tone, choice of Language
-Save or publish your optimised blog
Note: Users can enable Blog AI via Labs
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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1 New Website Templates Published
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Other - 1
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1 New Email Templates Published
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Medical - 1
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1 New Form Templates Published
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Home Services - 1
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1 New Survey Templates Published
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Legal - 1
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4 New Social Templates Published
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Home Services - 2
Health & Wellness - 2
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2 New Facebook Ad Templates Published
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Finance - 1
Creative - 1
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2 New Google Ad Templates Published
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Health & Wellness - 1
Home Services - 1
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📣
1 New Snapshot
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Travel & Hospitality - Campground
You can now link and load snapshots across multiple sub-accounts in a single flow—eliminating the need to manually navigate between accounts.
✨ What’s New
- Universal Account Selection-> View and select all agency sub-accounts directly within the Load modal.
- Smart Account Tabs-> Easily filter accounts using:
- All – View every sub-account
- Linked – Accounts already connected to the snapshot
- Available – Accounts not yet linked
- Load-to-Link in One Click-> Loading a snapshot to an unlinked account will now automatically link it—no extra steps required.
⚡ Improvements
Bulk Operations Expanded
Bulk loading is no longer limited to pre-linked accounts.
Faster Agency-Wide Sync
Apply snapshots across multiple accounts in seconds instead of repeating manual actions.
Enhanced Visibility
Quickly identify accounts missing the snapshot via the Available tab.
🎯 Why This Matters
- Streamlines onboarding of new clients
- Reduces manual effort and navigation
- Ensures consistency across all sub-accounts
- Improves performance for high-volume operations
🛠 How to Use
- Go to Agency Settings → Labs
- Enable “Inclusion of Snapshot Load to existing Sub Accounts”
- Navigate to My Account → Snapshots
- Click Load on any snapshot
- Select accounts from All / Available / Linked
- Click Load to sync and link instantly
🔮 What’s Next
- Bulk sync support for Imported Snapshots
- Sub-Account Snapshot History for centralized tracking of all linked snapshots per account
improved
Phone System
Calls go to Voicemail if no forwarding setup exists
18th of March, 2026
Inbound calls to numbers with no user or forwarding number configured are now routed to voicemail instead of being rejected outright.
No user or forwarding number exists for the phone number.
Inbound calls go to Voicemail instead of being rejected.
new
improved
Calendar
📅 Enhanced Appointment Booking Experience in Opportunities
🧭 Overview
We’ve upgraded the appointment booking experience
inside Opportunities
to make scheduling and updates more seamless and consistent.Previously, booking or updating appointments within an opportunity relied on an interface only useful for scheduling meetings. With this update, we’ve introduced the
new appointment modal
— bringing the same full-featured scheduling experience used across Calendars (meetings, services and rentals) into Opportunities.✅ What’s New
- A modern appointment booking and editing experience is now available within Opportunities.
- Users can now create or update appointments using the same flow as Meetings, Services, and Rentals.
- If an appointment already exists, it opens with pre-filled details for easy editing.
- Supports a consistent experience across different scheduling types.
Each opportunity is currently associated with a single appointment, which can be updated as needed, with support for multiple appointments coming in the next enhancement.
🔐 How It Works
- Navigate to Opportunities> Open an opportunity
- Clicking Book/Update Appointmentwill now show the new appointment modal.
- If no appointment exists, users can createa new one.
- If an appointment already exists:
- Users can view, edit, or deleteit
- Editing opens with pre-filled data for faster updates
🎯 Why This Matters
- Brings a consistent scheduling experienceacross the platform.
- Reduces friction when creating or updating appointments within Opportunities.
- Ensures users have access to full scheduling capabilities in one place.
- Improves clarity by keeping appointment data tied directly to the opportunity.
new
improved
QR Codes
New QR Code Styling Options: Shapes, Borders, and Rim Text
We’ve added new design options to help you create more polished and engaging QR codes.
🆕 What’s New
- New QR code shapes:You can now choose from Rounded and Circular QR code shapes for a more modern look.
- Border and frame customization:You can now add a border or frame to your QR code and customize its color to better match your branding.
- Rim content:You can now add CTA text to the top and bottom of your QR code to make it clearer and more action-oriented.
📍 Where to Find It
- Navigate to Sites > QR Codes.
- Choose your QR Type.
- Then go to the QR Color and Shape step
- Shape & Form: Choose Rounded or Circular QR code shapes
- Border and Frame: Add a border or frame and customize its color
- Rim Content: Add text to the top and bottom of the QR code
💡 Why It Matters
These updates give you more flexibility to design QR codes that:
- look more visually appealing
- better match your brand
- make your call to action clearer
- These features are available across all QR code types.
new
Opportunities and Pipelines
Collapse & Resize Pipeline Stages in Kanban View
Collapse & Resize Pipeline Stages in Kanban View
Managing pipelines just got a lot easier.
You can now collapse, expand, and resize stages in the Opportunities Kanban view—so you can focus only on what matters.
👀 What’s New
- Collapse and expand stages in Kanban view
- Resize columns to prioritize important stages
- Layout preferences are saved automatically (per user)
⚙️ How It Works
- Go to Opportunities → Kanban view
- Click on a stage header (< / > icons) to collapse or expand it
- Drag column edges to resize stages
- Double-click the divider to reset a column to its default size
⭐ Why It Matters
- Clean up clutter in large pipelines
- Focus on high-priority deals
- Customize your workspace without affecting your team
- Better visibility, less scrolling
📝 Notes
- Layout preferences are stored locally (browser-based). Bringing it to smart views soon so you can save changes permanently
- Changes are user-specific and won’t impact other users
Overview
We’ve upgraded the Notes section in GoHighLevel CRM to make it more structured, searchable, and actionable. Previously limited to plain text entries, notes can now be organized and prioritized more effectively. These enhancements are designed to improve productivity and streamline contact management workflows.
What’s new?
- Note title– Add a clear heading for better structure and searchability.
- Color-coded notes– Visually categorize notes for faster identification.
- File attachments– Add supporting documents directly to notes.
- Pin notes– Keep critical notes fixed at the top of the timeline. Maximum of 2 notes can be pinned.
- The search functionalityis on both the title and the description.
How to use?
- Navigate to a contact and open the Notes section from the right panel.
- Click Add Note, enter a title and description.
- Select a color label, pin if needed, and attach files.
- Save the note to keep it organized within the contact timeline.
Why this matters?
- Helps teams quickly identify high-priority or critical information.
- Improves organization with visual categorization and structured titles.
- Centralizes documentation by attaching relevant files to notes.
- Reduces time spent searching for key contact insights.
What’s next?
- Rich text editor for better formatting
- Ability to rearrange notes manually.
- Ability to tag users
- Auto-save or save draft functionality.
- Microphone support to dictate notes.
Stay tuned — we’re continuing to make Notes more powerful and productivity-focused!
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