We’ve improved the tag management experience in the Contacts module by introducing double confirmation for adding and removing tags. Previously, selecting or deselecting a tag would instantly apply the change and could unintentionally trigger workflows. With this update, users now have more control and can confidently manage tags without accidental workflow executions.

This additional confirmation step ensures that workflows are triggered only after intentional tag updates.

We’re continuing to enhance the tag management experience with upcoming improvements, including:

These enhancements will make tag management more intuitive, organized, and scalable for growing businesses.

HubSpot is the CRM platform used by sales, marketing, and service teams to track contacts, companies, deals, and tickets. The HubSpot integration brings HubSpot directly into the Workflow Builder so customer-facing automations can react to new contacts and the other way around. One instant trigger and five actions cover the most common contact-centric operations: creating, finding, looking up by ID, searching by email, and associating contacts with companies or deals.

The integration ships with two halves:

Trigger and actions are premium features

Before any HubSpot trigger or action can run, the integration has to be connected. The connection allows your workflows to securely read from and write to your HubSpot portal.

Connect via the Workflow Builder (recommended)

Connect via Settings (alternative path)

This release ships with a single trigger. Additional triggers (deal stage, ticket events) are on the roadmap.

This walkthrough wires up a workflow that fires every time a new contact is created in HubSpot — and uses the contact payload as the source of all downstream actions.

Step 1: Add the trigger

Step 2: Configure the trigger

Step 3: Test the trigger

This walkthrough creates a HubSpot contact from a form submission — the most common inbound-flow shape.

Step 1: Add the action

Step 2: Connect (first time only)

Step 3: Configure the action

Step 4: Always run Search Contact by Email first

Step 5: Save and use the output

Always test before publishing. Testing locks the payload schema and gives downstream steps a real record to map against.

Test the trigger

Test the action

Goal: Capture inbound leads into HubSpot without creating duplicate contacts.

Workflow Setup:

Example: A prospect submits a contact form. The workflow checks HubSpot for the email; if a record already exists, it skips the Create step. If not, it creates a new contact, optionally associates them with a known company, and routes them into a welcome sequence.

Goal: Mirror every new HubSpot contact into the platform CRM and keep the records aligned.

Workflow Setup:

Example: Whenever a contact lands in HubSpot — from a HubSpot form, a sales rep’s manual entry, or another integration — it mirrors into the platform CRM with email, name, phone, and lifecycle stage in lockstep.

Q: What is HubSpot?

HubSpot is a CRM platform used by sales, marketing, and service teams to track contacts, companies, deals, and tickets. The free CRM tier is broadly available; Marketing and Sales Hub plans add automation, sequences, and more.

Q: Do I need a paid HubSpot plan to use this integration?

No. The integration works on the free HubSpot CRM tier. Certain HubSpot-side features (in-HubSpot workflow automations, certain custom property types) require paid Marketing or Sales Hub plans — those constraints come from HubSpot, not this integration.

Q: Are these actions premium workflow actions?

Yes. All five actions are flagged as premium and consume premium action credits at the standard automation rate.

Q: Is the New Contact Created trigger Instant or polled?

Instant — it is powered by a HubSpot webhook. Workflows enroll within seconds of the contact being created.

Q: How does deduplication work in HubSpot?

Email is the canonical dedup key. Use Search Contact by Email as a guard step before Create Contact to avoid duplicate records. This is the single most important pattern for inbound flows.

Q: Can I create or update custom HubSpot properties via Create Contact?

Yes. Any property defined on the HubSpot Contact object — standard or custom — is mappable. Define the custom property in HubSpot first; unknown property names are silently dropped on submit.

Q: What is the difference between Find Contact, Get Contact by ID, and Search Contact by Email?

Find Contact is the flexible lookup — by ID, email, or other filters. Get Contact by ID is the fastest path when you already have a Record ID. Search Contact by Email is the dedup-focused exact-email lookup. Use Search for inbound forms, Get by ID for refreshing data inside long-running flows, and Find when you need filter flexibility.

Q: Can I use workflow variables in any field?

Yes. All fields support inline variables, including dynamic helpers like {{right_now.minute}} and {{contact.email}}.

Q: What happens if Create Contact fails — for instance, if the email is malformed?

The action surfaces the error to the workflow execution log, and the workflow continues based on its branching. Add a fallback branch if downstream steps depend on the create succeeding.

Q: Will the trigger fire on contacts created by other HubSpot integrations?

Yes. New Contact Created fires for any contact created in HubSpot — by a form, a sales rep, or another integration. Use trigger filters to constrain by source or lifecycle stage if needed.

You can now create, edit, organize, and manage your courses directly through chat — helping you go from idea to published product in minutes.

AskAI makes course creation:

With this update, Blogs now supports Image Captions, bulk keyword addition, and enhanced image controls to help you create richer blog experiences with less manual effort. Cleaner layouts. Faster SEO setup. More control inside the editor.

You can now add captions directly below images inside your blog posts.

Add multiple SEO keywords at once while scheduling blog posts.

Example:

seo, marketing, content strategy, growth

The editor automatically converts them into individual keyword chips,no more adding keywords one by one.

Images now support additional interaction options directly from the toolbar:

With Multi-Board Selection for Pinterest, you can now publish a single pin to up to 25 boards per Pinterest account directly from Social Planner. One composer. Multiple boards. Zero repetitive work.

You can now select multiple Pinterest boards inside a single post.

Every selected board creates its own published pin automatically.

This means:

Multi-board publishing is fully supported across:

Social Planner automatically creates individual pins for each selected board.

We’ve released a couple of important fixes to improve SaaS plan management and overall workflow reliability.

✅

If you entered custom markup values while creating or updating SaaS plans, the system now correctly applies and saves those values.

Previously, default markup values could incorrectly override your custom settings.

When switching from SaaS Configurator into your agency sub-account to manage payment products or update plans, the SaaS sections now load correctly right away.

No more missing UI sections or needing to refresh the page manually.

💡

These fixes improve:

Everything should now work more smoothly and predictably across both SaaS V1 and SaaS V2 flows.

Managing SaaS V2 plans just became much easier.

You can now create SaaS V2 plans directly inside SaaS Configurator — no need to switch into your agency sub-account.

✅

💡

Previously, creating SaaS V2 plans required switching between multiple interfaces, which made setup slower and more confusing.

Now, SaaS Configurator acts as your single hub for SaaS plan management across both V1 and V2 systems — giving you a smoother and more consistent experience.

🔮

We’ll soon add even more V2 configurations directly into SaaS Configurator, including:

Everything you need to build and manage SaaS plans — now in one place.

🛠

Personalized emails use custom values that depend on contact data such as first names, company names, or appointment details. When this information is missing from a contact record, emails can display blank spaces or incomplete messaging, particularly in subject lines and email body content.

✨

We introduced support for default values for custom values directly within the email editor. Users can now configure a fallback value for each custom value instance used in emails, subject lines, and preview text.

This ensures emails continue to display naturally even when the contact field is empty.

Default values can be added, edited, or removed directly from the custom value edit modal within the editor.

💡

📝

This feature is supported across workflow emails, campaign emails, bulk actions, and email templates. Default values are configured per custom value usage and do not overwrite existing contact data.

https://help.gohighlevel.com/a/solutions/articles/155000007825?portalId=48000045315

Revant Images:

You can now connect multiple pages per platform across all supported reputation integrations—making it easier than ever to manage reviews at scale.

With support for, you get full flexibility and control over your reputation management.

Do drop a feedback in Labs or reach out to us directly at reputation@gohighlevel.com or reshma@gohighlevel.com

Finding unread messages in long conversations just got a lot easier. With new visual indicators, you can instantly locate unread messages without scrolling endlessly, saving time and ensuring nothing gets missed.

Unread messages can easily get buried between campaign logs, activities, or long message threads. This update removes the guesswork by guiding you directly to what needs attention, helping you respond faster and manage conversations more efficiently.