Changelog

Follow up on the latest improvements and updates.

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We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
2 New Website Templates Published
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Health & Wellness - 1
LinkTree - 1
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3 New Funnel Templates Published
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Automotive - 1
Business, Coaching & Consulting - 1
Beauty & Fashion - 1
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🚀
1 New Email Templates Published
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Marketing Agency - 1
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1 New Form Templates Published
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Home Services - 1
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1 New Survey Templates Published
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Creative - 1
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8 New Social Templates Published
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Health & Wellness - 1
Home Services - 1
Holidays - 1
Travel & Hospitality - 1
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🚀
5 New Google Ad Templates Published
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Medical - Hair Loss Treatment
Other - Staffing Agency
Real Estate - Real Estate Staging
Restaurant and Bar - Janitorial Services
Travel & Hospitality - Camp Grounds
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📣
1 New Snapshot
📣
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Business, Coaching & Consulting - IT Consultant
IT Consultant - Snapshot
Affiliate Marketing Agency Promotional - Email
Camp Grounds - Google Ad
General Contractor - Social
Graphic Designer Customer Satisfaction - Survey
Hair Loss Treatment - Google Ad
Holistic Healing - Social
Janitorial Services - Google Ad
New Years - Social
Real Estate Staging - Google Ad
Solar Lead - Form
Staffing Agency - Google Ad
Travel Insurance Cover - Social
Wellness Journey - Website
Auto Body Shop - Funnel
Hair Boutique - Funnel
Life Consultant - Funnel
LinkTree - Vintage Store - Link Tree
What’s new
You can now right-click any action in the Workflow Builder to open a quick action menu - your go-to tools at your cursor (copy, move, delete, notes) without hunting for the three-dot menu. This cuts navigation and speeds up your common edits.
How it works
  1. Right-click on any action block.
  2. Choose from the quick action menu:
  • Copy action / Copy all actions from here (Or 'Paste below' if applicable)
  • Move action / Move all actions from here
  • Delete action / Delete all actions from here
  • Notes
  1. Keep building - no extra navigation required.
Why this matters
  • Fewer clicks and less hunting through menus - actions are under your cursor.
  • Faster edits that match familiar desktop app behavior.
Preview
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What’s new
This update allows you to seamlessly handle situations where contacts get merged. When two contacts are merged, your automation keeps going without any issues.
When the old contact gets deleted during the merge, we automatically hand off the workflow to the main (master) contact so nothing falls through the cracks.
Bottom line: the workflow continues smoothly under the right contact.
How it works
  • Merge your contacts (eg, a duplicate into the main one).
  • If the master contact is not already in a workflow, we move the current progress to the master contact and continue the execution.
  • If the master contact is already in a workflow, we stop the extra run and keep the one thats already running. You’ll see this note: “
    Contact is removed from the workflow since the enrolled contact was merged, and the master contact is already enrolled in the workflow.
  • Works even when several contacts are merged into one - we handle them all.
Quick Example
Live Chat guest converts to a known contact
  • A visitor starts a chat as “Guest” and enters your follow-up workflow. Later they add an email that matches an existing contact.
  • Result: The workflow hands off from “Guest” to the existing (master) contact and continues - no steps lost.
Additional notes
  • You’ll see a Contact Merge action in the execution logs for clear traceability.
  • This prevents accidental stops and avoids duplicate journeys for the same person.
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📥 Overview
We’ve simplified messaging requirements across the United States, Canada, and international destinations to make your messaging more predictable, reliable, and easier to manage.
These changes help you send messages with less setup and fewer restrictions, while still keeping things compliant and reliable.
📊 What’s New?
✅ CA to CA Messaging No Longer Requires A2P
  • If your number was purchased before March 26, 2025, you can continue sending messages without A2P registration
  • If purchased on or after March 26, 2025, you can send with either A2P registration or Persona verification
  • No messages will fail just because A2P registration is missing for Persona verified accounts
✅ US/Canada to International Messaging Also Simplified
  • Messages sent from the US or Canada to international destinations now only require Persona verification
  • A2P is no longer mandatory for these routes
  • If Persona verification is missing, messages will fail with:
    Error 1002 – A2P or Persona verification required
✅ Domestic (US↔US, US↔CA, CA↔PR) Still Requires A2P
  • Any messaging between US, Canada, and Puerto Rico still requires A2P registration to comply with local regulations
  • Missing A2P will result in:
  • Error 30034 – Number not A2P compliant
✅ Exception: No changes to US/CA to UK Messaging
  • Messages sent from the US/CA to the UK are not supported and will fail with:
    Error 21612 – Message cannot be sent with current To/From combination
  • UK-to-UK messaging is still supported
🔍 Why We Made This Change
  • We got multiple feedbacks around previous A2P requirements felt too strict - especially specially where it's not a mandatory rule by the provider
This update:
  • Simplifies onboarding and messaging setup
  • Reduces unnecessary friction for international or Canadian messaging
  • Still keeps your deliverability protected through Persona verification
  • Aligns with how carriers handle messaging behind the scenes
We're here to ensure your messages land - without adding layers of compliance that aren't required.
🙏 Thank You
These changes were made based on your feedback and are designed to reduce unnecessary friction in your messaging flow. If you’re unsure about your current setup or need help with verification, our team is here to assist you.

new

improved

Domains

Domain Transfer-Out

🆕 What’s New?
We’ve launched the Domain Transfer Out feature, empowering users to move their domains purchased or transferred into HighLevel to external registrars directly via Dashboard now. This capability gives users full control over their domain assets.
⚙️How it Works
Users can now initiate a transfer out of their domain from HighLevel through the Advanced Settings tab within an Internal Domain in their domain management dashboard. Here’s the step-by-step flow:
1.
Transfer Eligibility Check:
System verifies if the domain is eligible based on its status. A domain cannot be transferred out in following scenarios:
  • It has been registered or transferred within past 60 days
  • It is prohibited by the current registrar/registry for transfer
  • It is already undergoing a transfer
2
.
Registrar Selection:
Users select their target registrar from a dropdown (e.g., GoDaddy, Namecheap, Cloudflare, or others).
3.
Unlocking & fetching Authorization Code (EPP)
: If domain is locked, users can unlock and request the auth/EPP code. Auth/EPP code will be sent to the domain owner (who purchased the domain) and the agency owner. User can request again for the code after 5 minutes of previous request
💡Why it Matters
  • Better Domain Management:
    Ability to transfer out via dashboard helps users manage their domain more efficiently and timely
  • Reduced Support Tickets:
    Automates a process that previously required manual support intervention.
📌 Important Notes
  • Transfer-out of .uk TLD family (.uk , .co.uk , .org.uk ,.me.uk) requires support intervention
  • Transfer-out to Cloudflare registrar requires support intervention
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new

App Marketplace

Integrations

Google Lead Ads integration

What’s New?
We’re excited to introduce the
Google Lead Ads Integration
, enabling seamless syncing of leads from Google Ads directly into the CRM. With this release, Sub-accounts can now automatically sync leads, trigger workflow automation and engage prospects instantly upon lead submission.
Key Features
  • Seamless Setup:
    Effortlessly connect Google Ads accounts to the CRM. Users can link multiple ad accounts under a single Google account and view all active lead forms in one place.
  • Lead Sync:
    Contacts get created every time a lead is submitted for a connected and mapped form.
  • Workflow Automations:
    Create automations triggered by new lead submissions to streamline follow-ups and enhance response times.
How to Use
  1. Enable on Labs
    and Navigate to Sub-account → Settings → Integrations and search for Google Ads.
Screenshot 2025-12-16 at 5
  1. Click on manage to go to the marketplace view.
  2. Click on Install and Connect the Gmail account linked to your Google Ads account.
  3. Select the desired ad account from the list.
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  1. Once connected, view all campaigns and lead forms.
Group 2199063 (1)
  1. Enable campaign sync and map the forms to CRM fields.
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  1. Once mapping is complete, the sync status will turn active and leads will begin flowing automatically into the CRM.
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  1. Setup automations using "Google Lead Form Submitted" trigger and filters (ad account and form)
Group 2199061 (1)
Why This Matters
  • Customer Request:
    The feature received 800+ upvotes from users.
  • Centralized Lead Management:
    Offers a single-point solution to manage leads from multiple sources efficiently.
  • Improved Response Efficiency:
    Ensures faster engagement with new leads through automation and sync transparency.
We’ve introduced Sender Domain settings inside Email Campaigns for our LC users to give them more control and reduce email delivery failures.
What was the problem?
  • Campaigns were failing when the sender email had issues—for example, using a public domain address or when the sender email didn’t match the selected sending domain.
  • Users were also restricted to default settings and couldn’t choose which domain a specific campaign should use.
What’s new?
Shared Domains (Agency or GHL)
If a campaign is sent using a public or shared email address, we will automatically modify it to make it compliant so the campaign doesn’t fail.
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One Dedicated Domain (Default or Agency Dedicated)
The correct sender domain is automatically pre-selected. The UI now checks the sender email and alerts users if there are issues, along with clear error messages.
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Multiple Domain Setup
Users can now choose a single domain or all domains (based on domain configuration rules) for their campaign.
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A quick-access link in the UI allows users to easily review their domain configuration.
🤝
Benefits
  • Fewer email failures due to improved domain compliance
  • More flexibility to select the right domain for each campaign
🔍
Where to find it?
Marketing → Emails → Campaigns → Send or Schedule
📌
Note
:
For non-LC users (e.g., SMTP users), nothing changes—your process stays the same.
1. Redesigned Payment Provider Modal
If you use multiple payment providers, the SaaS plan creation modal now shows a clearer, more helpful view of how billing will be handled.
2. Reliable “Discard” Button in Features Tab
The Discard button now properly resets changes when editing plan features.
3. Cleaner Naming in Rebilling
We’ve simplified labels for consistency:
  • “Phone System Resell Settings” → “Phone System”
  • “Email Resell Settings” → “Email”
4. Clear Navigation After Sub-Account Rejection
When manually rejecting a pending sub-account, you’ll now be redirected automatically back to the Sub-Accounts List.
5. Scrollable Category Dropdown
Long list of categories? No problem — the Category dropdown now scrolls smoothly.
6. Pagination Added to Custom Menu Links Modal
Easier navigation when selecting Custom Menu Links while creating or editing SaaS plans.
7. Must Select at Least One Feature
  • To prevent configuration issues, you must now select at least one feature before saving a SaaS plan or sub-account.
  • The Save button will remain disabled until a feature is selected.
💡
Why This Matters
These updates help reduce errors, improve clarity, and streamline your workflow when managing SaaS plans and client accounts.
🧭 Overview
We’ve expanded the power and convenience of
Media Storage
to the
Services (v2)
module for
Calendars
! Users can now seamlessly browse, select, and insert images directly from Media Storage — making media management easier and more centralized than ever.
🚀 What’s New?
✅ Browse & Insert from Media Storage
  • You can now use the
    Media Storage
    directly from key places in Services — allowing you to
    upload existing assets instantly
    .
✅ Available to Use Throughout the Module:
  • You can use Media Storage to manage the image for all of the Service assets :
  • Service Image
    : While creating or editing any Service under
    Services
    tab
Edit Service - Media Storage
  • Add-On Image
    : While creating or editing any Add-On under
    Add Ons
    tab
Add Ons - Media Storage
  • Staff Image
    : While creating or editing any Staff under
    Staff
    tab
Staff - Media Storage
  • Location Image
    : While creating or editing any Location under
    Locations
    tab
Location - Media Storage
  • Company Logo
    : Under
    Global Settings > Booking Page > Company Logo
Company Logo - Media Storage
✅ Access Media from Multiple Sources
  • Use images from your uploaded files, or pull from integrated sources like Unsplash, Pixabay, or Google Drive (if connected).
Upload From Media Storage
📌 Why It Matters
  • Centralized asset management leads to
    faster setup
  • Consistent assets across all visual touchpoints
  • Eliminates the need to repeatedly upload the same files across different areas
What’s New
  • New group setting Show mandatory profile modal
  • If you do not want every new member of your community to set their profile picture compulsorily then you can turn of the setting and they will never be prompted setup their profile picture and bio.
  • If you want to make it mandatory for people to setup their profile picture when joining the community then Sit back and relax (the option is default on).
Enhancements
  • Improved Post Formatting in Emails - Post content in emails now keeps its original formatting such as line breaks, bullet points, and spacing for clearer and more readable emails.
  • More Accurate “Add to Calendar” - The Event “Add to Calendar” option now generates .ics files with more reliable time alignment.
  • New Group Name Variable for Event Emails
  • Event email templates now include a Group Name variable for better customisation.
  • Fixed issue where private links were not visible when groups were opened in gokollab
  • Fixed issue where sometime about page description was not visible to users
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