Connect a Conversation AI agent to your site's live chat widget right from AI Studio. Pick an agent, see who's answering and under which tag conditions, and edit or remove it, all without leaving your site's settings.

When you add a chat widget to an AI Studio site, you usually want an AI agent answering visitors. Until now, connecting one meant leaving AI Studio, opening Conversation AI, finding the agent and setting up its Live chat channel for that particular widget. The widget settings in AI Studio didn't show whether an agent was connected, or which one.

A new section in your site's chat widget settings () works the same way as the Agent tab in the Chat Widget builder:

🤝 Your existing products, sites and checkouts keep working as before.

Several regions have changed how they observe time, and we now supports the new rules everywhere time zones are used. British Columbia, Alberta and Manitoba no longer fall back an hour on November 1, 2026 and stay on permanent daylight time, and Morocco has moved to permanent UTC+0. Choosing the matching time zone keeps appointments, notifications and workflows aligned with local time.

America/Vancouver is now available as a time zone option and stays on UTC-7 year-round, with no fall back on November 1, 2026.

America/Edmonton (Alberta) now follows permanent UTC-6 from November 1, 2026.

America/Winnipeg (Manitoba) now follows permanent UTC-5 from November 1, 2026.

Africa/Casablanca (Morocco) now follows permanent UTC+0, in effect since September 20, 2026.

The updated rules apply wherever these time zones are used, including scheduling, notifications and profile, so times no longer drift by an hour.

We're excited to introduce Multiple Facebook Account Support, making it easier for businesses and agencies to manage multiple Facebook accounts and Pages within a single sub-account! 🎉

With this enhancement, users can now connect multiple Facebook accounts, each with multiple Facebook Pages, without having to disconnect existing integrations or repeatedly switch between accounts.

The Facebook integration has also been migrated to the Marketplace architecture, providing a more unified integration management experience, improved stability, and enhanced security through secure token storage using the Marketplace keychain.

✅ Multiple Facebook Account Connections

✅ Messaging Across Multiple Pages

✅ Lead Sync Across Connected Pages

✅ Automations Across Multiple Facebook Pages

✅ Marketplace Migration

The Facebook integration is now available through the Marketplace architecture which improves:

Follow these steps to enable and use the new functionality:

Users can now:

A few important things to keep in mind:

Unification with Social Planner: The next step is to unify Facebook connections with Social Planner, simplifying connection management and reducing UX complexities. Our goal is to have a single Facebook connection powering all supported functionalities, providing users with a consistent, seamless experience across products.

GPT-6 Sol is now the recommended model for prompt-based Conversation AI agents. We optimized Conversation AI to get the best out of GPT-6 Sol, so your agents give more accurate answers than on GPT-4.1, at about the same cost per reply.

We're excited to introduce ! 🎉

Field Services is a brand-new industry module, purpose-built for businesses that do their work at the customer's location, like HVAC, plumbing, electrical, cleaning, landscaping and other home and field services.

Unlike regular appointment scheduling, Field Services is built around . It covers the whole lifecycle of a job in one place: capturing the , and keeping customers informed at every step.

Whether your day starts in the office or on the road, your office team, dispatchers, owners and field staff all work from the same picture of the day, on web and on mobile.

Register your interest for the beta by filling out this form.

You can now:

No more guessing how your community is doing. The new Analytics dashboard gives admins and owners a single view of revenue, membership, traffic, and engagement - with flexible date filters and data exports.

A dedicated analytics section is now available under Settings → Analytics. Everything you need to understand community performance in one place:

Four headline cards give you an instant snapshot of community health:

All metrics support % change comparison vs the previous equal-length period (▲/▼). When the prior period is 0, the UI shows N/A.

Filter the entire dashboard by date range - Today, Yesterday, 7 days, 30 days, 90 days, 12 months, or Custom. Default view is last 30 days. All cards update to the same selected range.

See how members are finding your community. Traffic is broken down by source - Direct, Instagram, YouTube, Facebook, LinkedIn, and Other. Up to 4 named sources are shown by volume; the rest roll into Other. Each row shows its own period delta.

A day-by-hour heatmap shows when members are most active, displayed in the community’s timezone. Darker blocks indicate higher activity, and the busiest time slot is highlighted (e.g., “Best: Thu, 7:00 PM - 10:00 PM”). Use this to time your posts, events, and live sessions for maximum engagement.

Track community interactions with a breakdown of Posts, Comments, and Reactions - shown as a donut chart with counts and percentage of total. Engagement also includes poll votes and event RSVPs.

An Engagement Trend line chart sits alongside, showing total interactions over the selected period with a % change comparison vs the prior period.

Until now, understanding community performance meant piecing together scattered data across different tools. There was no centralized place to see revenue, membership trends, traffic sources, and engagement side by side.

Community Analytics replaces that with one trusted dashboard - helping admins catch disengagement early, identify which traffic sources drive growth, plan content around real peak hours, and export inactive member lists for follow-up.

Private channels just got a major upgrade. They’re no longer limited to being hidden and free - admins can now make them visible, paid, or both. Turn any private channel into a revenue stream while giving members a self-serve way to join.

Private channels no longer have to stay hidden. When creating or editing a private channel, admins can now choose between two visibility modes:

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Admins can now charge members to join a private channel. During channel creation (Step 2/2), choose from three pricing modes:

Recurring channels support multiple currencies with configurable monthly and annual pricing. A Test Mode toggle lets admins verify the payment flow before going live.

When a member clicks on a visible paid channel, they see the channel details - description, member count, and managers - along with a prompt to complete payment. Clicking Join channel opens the payment flow where members choose their billing cycle, enter billing details, and proceed to payment. No manual adds needed.

Premium Channels are fully supported on the mobile app. Members can view paid channel details - description, activity, and managers - and tap Enroll now to complete payment directly from their phone.

Previously, private channels were always hidden and always free. Admins had no way to showcase exclusive content or charge for channel access - members didn’t even know private channels existed unless they were manually invited.

Premium Channels change this entirely. Visible channels let admins surface exclusive spaces in the sidebar to spark interest, while paid access turns those channels into a direct revenue stream. Members pay and join on their own - no manual invites, no back-and-forth.

Community monetization just got a major upgrade. Admins can now create multiple pricing plans with different benefits and access levels - all within a single community. No more choosing between Free or Paid with a single price.

Admins can now create multiple pricing plans from Settings → Subscriptions. Each plan gets its own name, description, pricing, and benefits - making it easy to offer plans like Basic, Pro, and VIP within one community.

Plans support flexible pricing with weekly, monthly, yearly, or one-time payment options across multiple currencies, with optional free trials. Admins can activate, deactivate, reorder plans, highlight one as Most Popular, and track member counts - all from one screen.

Each plan can bundle access to exclusive content. Admins configure what’s included on the tab during plan creation, with a live preview showing exactly what members will see:

For example: Basic gets general community access, Pro adds private channels and premium courses, VIP gets everything including paid events.

Members can compare all available plans, subscribe, and switch between plans at any time. The current subscription is preserved until the new one is confirmed. Members can also view their active plan details, payment method, and next billing date from the Manage subscription page.

Previously, communities were either Free or Paid with a single membership price - there was no way to offer different levels of access or bundle exclusive content into plans. Admins who wanted differentiated experiences had to create separate groups, splitting their community.

Multiple Pricing Plans let admins monetize a single community with differentiated offerings - members get the flexibility to choose and switch plans, while admins manage everything from one place.

Quizzes just got a whole lot smarter! 🎉

We're excited to introduce one of the most requested features in Quizzes —

With the introduction of , users can now create personalized Quiz experiences by redirecting respondents to different URLs based on their answers, overall scores, category scores, and more!

And that's not all! We've also introduced , unlocking an entirely new level of personalization beyond what's currently available in Forms & Surveys. ✨

Until now, users didn't have access to Conditional Logic within Quizzes, limiting their ability to create personalized experiences based on how respondents interacted with their Quizzes.

That's changing! 🚀

We're bringing the Redirect to URL conditional logic type to Quizzes, allowing users to dynamically redirect respondents to different destinations based on the conditions they configure.

Here's what's new:

Whether it's directing respondents to a personalized landing page, a product recommendation, or a specific next step, users now have greater control over what happens after someone completes their Quiz!

Here's where things get even more exciting! 🔥

Alongside the existing conditions supported by Redirect to URL in Forms & Surveys, we've introduced four new Quiz-specific score fields that can be used when configuring conditional logic.

These include:

What does this unlock?

Imagine you're building a Quiz to assess a respondent's knowledge, preferences, or performance.

Instead of every respondent landing on the same Quiz Results page, users can now create dynamic, score-driven experiences tailored to individual Quiz outcomes!

Previously, respondents would land on the Quiz Results page after completing their Quiz. With Conditional Logic, users now have the flexibility to redirect respondents to custom URLs based on their Quiz results. This opens up new possibilities for using Quizzes as part of larger customer journeys.

For example:

The result? Quizzes can now do more than just display results — they can drive personalized actions!

Availability: Conditional Logic is now supported in Quizzes.

Supported Logic Type: Redirect to URL is the first conditional logic type available in Quizzes.

Quiz-Specific Conditions: Highest Category, Lowest Category, Overall Score, and Category Score are supported as conditional logic fields.

Existing Conditions: The Redirect to URL logic type also supports the existing conditional logic capabilities available in Forms & Surveys.

Custom Redirects: Respondents can be redirected to custom URLs based on configured conditions instead of landing on the default Quiz Results page.

We're not stopping here! We're planning to bring the remaining three conditional logic types to Quizzes:

These additions will further expand the possibilities for building intelligent, personalized Quiz experiences!

Quizzes are a powerful way to engage audiences, understand their preferences, assess knowledge, and recommend relevant next steps. But until now, users were limited in how they could act on the information collected through their Quizzes. With Conditional Logic and Quiz Score-Based Redirects, we're changing that.

Users can now turn Quiz responses and scores into personalized customer journeys, guiding respondents toward the most relevant destination based on their individual results.

And with additional conditional logic types on the roadmap, this is just the beginning of making Quizzes more dynamic, flexible, and powerful!

Smarter Quizzes. Personalized Redirects. Better Customer Journeys! 🚀