Gamification in Communities just got a major upgrade. Admins can now define custom levels, configure how members earn points, and reward the behaviors that matter most - all from a single settings page.

Define up to 9 levels for your community, each with a custom name and point threshold. Members progress through levels automatically as they earn points. Default levels range from (0 pts) to (30,000 pts) - every name and threshold is fully editable to match your community’s culture.

Control exactly how members earn (or lose) points. The Point Sources tab lets admins assign point values across five categories:

Set any value to 0 to turn that action off entirely.

Active communities don’t happen by accident - they’re built by recognizing and rewarding the right behaviors. Custom Levels & Point Sources give admins a full gamification toolkit to incentivize posting, engagement, referrals, and course completions - while penalizing spam. Members see their progress, level up as they contribute, and have a reason to stay engaged.

The GoKollab mobile app is now just one tap away. A smart app banner now appears across the GoKollab mobile website, making it effortless for members to discover, install, and switch to the native app - without losing their place.

A dismissible GoKollab app banner is now displayed at the bottom of all mobile web pages. It provides a prominent, always-accessible entry point into the native mobile app - no hunting for download links.

The banner intelligently detects whether the GoKollab app is already installed:

Deep links preserve the member’s current page context. Whether they’re browsing communities, discussions, or other content on the mobile web, tapping the banner takes them directly to that same page in the app. No need to search for the content again after switching.

Until now, there was no built-in way for members browsing the mobile website to discover or switch to the GoKollab app. Members who would have a better experience on the native app had no easy path to get there.

The app banner changes that - converting existing mobile web traffic into app users with a single tap. It’s discoverable from every page, intelligent about routing, and context-aware so members never lose their place.

First impressions matter. Admins can now configure automated welcome DMs and onboarding steps to greet new members the moment they join - helping them feel at home and guiding their first interactions in the community.

Admins can now send an automatic welcome message to every new member who joins the community. Configure it from Settings → Welcome Setup.

Choose which admin or owner sends the DM.

Personalize the message with rich text formatting - bold, italic, underline, strikethrough, links, and attachments.

Use @Member name to dynamically insert the new member’s name for a personal touch.

Toggle the feature on or off anytime.

Guide new members through their first actions with up to 5 configurable onboarding steps. When enabled, eligible new members see a Get Started checklist on the community home/feed.

Admins can configure steps including:

Members can complete steps directly from the checklist, track their progress, and dismiss it once they’re done. Steps can be reordered and customized.

New members who don’t know where to start often disengage before they ever get involved. Without a structured welcome, they land in the community and are left to figure things out on their own.

Welcome Setup solves this with two tools that work together - a warm, personalized DM that greets members immediately, and a guided checklist that walks them through their first key actions. The result is higher activation, faster engagement, and members who feel connected from day one.

Ask Workflow AI what happened, and it now tells you. The Workflow AI chat can trace a contact's path, follow one contact across every workflow, compare versions, compare workflows, and hand you a PDF report. No more jumping between Enrollment History, Execution Logs and Version History to piece the story together.

- "Show me the path jane@acme.com took through this workflow"

- "Show me the journey of jane@acme.com across all the workflows"

- "Compare the last 10 versions of this workflow"

- "Give me a performance report for the last 30 days here, and also as a PDF I can download"

- "How does this workflow compare to Lead Follow Up?"

"What happened to this contact?" and "what changed?" are the two questions every workflow owner asks when something looks off. Until now, the answer lived in three different places and you did the joining by hand. Now it's one question in the chat.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Medical - 1

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Other - 1

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Health & Wellness - Gym/Fitness Studio

Medical - Dentist

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Restaurant & Bar - Donut Retailer

Real Estate - Commercial Building Inspector

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Finance - Business Loan Broker

Insurance - Workers’ Compensation Insurance

Business Coaching & Consulting - Sales Trainer

Creative - Motion Graphics & Animation Studio

Real Estate - Facility Management Company

Marketing Agency - Social Media Management Agency

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Sales & Appointments - Stale Deal Follow-Up

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Reputation Snapshot

Connect a Conversation AI agent to your site's live chat widget right from AI Studio. Pick an agent, see who's answering and under which tag conditions, and edit or remove it, all without leaving your site's settings.

When you add a chat widget to an AI Studio site, you usually want an AI agent answering visitors. Until now, connecting one meant leaving AI Studio, opening Conversation AI, finding the agent and setting up its Live chat channel for that particular widget. The widget settings in AI Studio didn't show whether an agent was connected, or which one.

A new section in your site's chat widget settings () works the same way as the Agent tab in the Chat Widget builder:

🤝 Your existing products, sites and checkouts keep working as before.

Several regions have changed how they observe time, and we now supports the new rules everywhere time zones are used. British Columbia, Alberta and Manitoba no longer fall back an hour on November 1, 2026 and stay on permanent daylight time, and Morocco has moved to permanent UTC+0. Choosing the matching time zone keeps appointments, notifications and workflows aligned with local time.

America/Vancouver is now available as a time zone option and stays on UTC-7 year-round, with no fall back on November 1, 2026.

America/Edmonton (Alberta) now follows permanent UTC-6 from November 1, 2026.

America/Winnipeg (Manitoba) now follows permanent UTC-5 from November 1, 2026.

Africa/Casablanca (Morocco) now follows permanent UTC+0, in effect since September 20, 2026.

The updated rules apply wherever these time zones are used, including scheduling, notifications and profile, so times no longer drift by an hour.

We're excited to introduce Multiple Facebook Account Support, making it easier for businesses and agencies to manage multiple Facebook accounts and Pages within a single sub-account! 🎉

With this enhancement, users can now connect multiple Facebook accounts, each with multiple Facebook Pages, without having to disconnect existing integrations or repeatedly switch between accounts.

The Facebook integration has also been migrated to the Marketplace architecture, providing a more unified integration management experience, improved stability, and enhanced security through secure token storage using the Marketplace keychain.

✅ Multiple Facebook Account Connections

✅ Messaging Across Multiple Pages

✅ Lead Sync Across Connected Pages

✅ Automations Across Multiple Facebook Pages

✅ Marketplace Migration

The Facebook integration is now available through the Marketplace architecture which improves:

Follow these steps to enable and use the new functionality:

Users can now:

A few important things to keep in mind:

Unification with Social Planner: The next step is to unify Facebook connections with Social Planner, simplifying connection management and reducing UX complexities. Our goal is to have a single Facebook connection powering all supported functionalities, providing users with a consistent, seamless experience across products.

GPT-6 Sol is now the recommended model for prompt-based Conversation AI agents. We optimized Conversation AI to get the best out of GPT-6 Sol, so your agents give more accurate answers than on GPT-4.1, at about the same cost per reply.