Changelog
Follow up on the latest improvements andΒ updates.
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new
improved
Calendar
π Enhanced Notifications for Recurring Appointments
π§ Overview
Notifications for recurring appointments have been enhanced and now also work consistently across default and custom recurrence patterns. A recurring booking now sends a single confirmation that covers the whole series, and custom recurring appointments created in-app are now fully covered by notifications. Reminders and follow-ups continue for every occurrence, and for custom recurrences, notifications can show the recurrence details so recipients understand the full scope of a change.
π What's New?
β
One confirmation for the whole series
For default recurring appointments, the confirmation or unconfirmed notification now goes out once per booking and covers the entire series. Before: one was sent for each occurrence.
β
Notifications for custom recurring appointments
Custom recurring appointments created in-app now send a confirmation or unconfirmed notification once per booking, covering the whole series. Before: no notifications were sent for these.
β
Reminders and follow-ups for every occurrence
Reminders and follow-ups continue to be scheduled individually for each occurrence, and they now apply to custom recurring appointments as well. Before: they weren't triggered for custom recurrences.
β
Reschedule and cancellation notifications for custom recurrences
- Custom recurring appointments now send these notifications, based on the option you choose when making the change.
- This appointment: a notification for that single appointment.
- All appointments: a single notification for the whole series.
- This and following: a single notification for reschedules.
- Default recurring appointments are unchanged, and these notifications stay specific to the affected appointment.
β
Recurrence details in notifications
For custom recurrences, notifications now show the recurrence pattern alongside the specific date time, for example: October 14, 2026 12:00 PM (reoccurs every Thursday). This helps recipients see the full series when it's changed. Before: only the specific date was shown.
π§© How to Use It
No setup needed. These enhancements are live automatically.
- This applies to: Any newly booked appointment, and any appointment that's edited.
- Default recurring appointments: Confirmation and unconfirmed notifications now go out once per booking, while reminders and follow-ups continue for each occurrence.
- Custom recurring appointments: Confirmations, reminders, follow-ups, and reschedule and cancellation notifications now apply, following the option you select when you make a change.
- Recurrence details: To include them, make sure your notification template uses the appointment date and time custom value.
- Scope: These changes apply to calendar notifications only. Workflows are not affected.
π― Why This Matters
- One consolidated confirmation per booking keeps communication for a recurring series clear and focused.
- Default and custom recurrences now share the same notification experience, so attendees get consistent communication however a series was created.
- Reminders and follow-ups for every occurrence keep each session on attendees' radar.
- Recurrence details help recipients tell at a glance whether a change affects a single appointment or the whole series.

new
Phone System
Real-Time A2P Number Registration Status
Overview :
You can now see exactly where each of your phone numbers stands in A2P carrier registration, in real time.What's new:
- Each number linked to an A2P campaign shows a live registration status: Pending, Registered or Failed.
- Numbers fully registered with carriers display an "A2P Verified" tag on the phone numbers page.
- Existing numbers have been updated automatically, so you don't need to do anything.
Previously:
- After adding a number to a campaign, you could only see that it had been submitted.
- Carrier registration can take anywhere from a few minutes to several days.
- Messages sent before it finished failed with error 30034 (number not registered for A2P), which usually meant opening a support ticket.
Why it matters:
- Know the moment a number is ready to text, instead of waiting out a 24-hour window.
- Avoid 30034 failures caused by sending from a number that isn't registered yet.
- Spot rejected registrations and act on them without contacting support.
Please note:
Registration usually completes within 24 hours, but timing depends on the carrier. A "Pending" status during that window is expected.π
What's New?
- Drill down into any number:Click any count under Total leads, Open, Won, Lost, or Abandoned to see the exact opportunities behind it.
- Value for every status:The report now shows the monetary value for Open, Won, Lost, and Abandoned, not just the total.
- Find leads without a source:The Source filter now supports "Is empty" and "Is not empty".
- Missing sources are visible:Opportunities without a source now appear as "N/A" instead of being left out.
- Cleaner table layout:Rows have a consistent height and columns stay readable on smaller screens.
π·
How It Works:
- Add the Lead Source Report widget to your dashboard, or open one you already have.
- Each source row now shows both the count and the value for every status.
- Click any count greater than zero to open the list of opportunities that make up that number.
- To check data quality, filter Source by "Is empty" or review the "N/A" row to see which opportunities are missing a source.

π
Why It Matters:
- From numbers to namesβ See exactly which leads sit behind a count without leaving the report or searching manually.
- Know what each channel is worthβ Compare open, won, and lost value by source to see which channels actually bring in revenue.
- Trust your attributionβ Spot and fix opportunities with no source so your channel reporting stays accurate.
βοΈ
What's Next?
- Support for using a custom field as the revenue source in the Lead Source Report.
π
Notes:
- Values are visible only to users with permission to view lead value.
- Drill-down is available on any count greater than zero.
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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π
1 New Website Templates Published
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Marketing Agency - 1
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π
1 New Survey Templates Published
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Other - 1
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π
1 New Blog Templates Published
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Medical - 1
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π
8 New Social Templates Published
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Other - 2
Home Services - 2
Restaurant and Bar - 2
Health & Wellness - 2
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π
5 New Facebook Ad Templates Published
π-----------------------------------------------------
Marketing Agency - Full-Service Advertising Agency
Marketing Agency - Customer Relationship Management Solutions
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π
5 New Google Ad Templates Published
π-----------------------------------------------------
Home Services - Licensed HVAC
Health & Wellness - Yoga Classes
Finance - Wealth Advisor
Creative - Architecture Studio
Business Coaching & Consulting - IT Consultant
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π
7 New LinkedIn Ad Templates Published
π-----------------------------------------------------
Real Estate - Land Developer
Real Estate - Home Loan Provider
Marketing Agency - Local SEO & Reputation Management
Creative - Professional DJ Services
Real Estate - Real Estate Inspector
Business Coaching & Consulting - HR & Workplace Culture Consultant
Finance - Wealth Management Firm
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π£
1 New Snapshot
π£------------------------------------------------------
Medical - Pharmacy






















new
Phone System
π’ Voice Pricing Updates - Effective October 13, 2026
π
Effective Date
October 13, 2026
Overview
To maintain calling infrastructure quality, service reliability, and coverage across global telecom networks, we are updating list prices for select international Inbound (Incoming) and Outbound (Outgoing) Voice minutes.
ποΈ Inbound Voice Price Updates
Per-minute prices for incoming calls in the following countries will change on October 13, 2026:
Argentina
- Local Incoming Minutes: $0.0107/min β $0.0115/min
Belgium
- Mobile Incoming Minutes: $0.0113/min β $0.0125/min
Brazil
- Local Incoming Minutes: $0.0100/min β $0.0115/min
Chile
- Local Incoming Minutes: $0.0107/min β $0.0115/min
France
- Local Incoming Minutes: $0.0100/min β $0.0115/min
- Mobile Incoming Minutes: $0.0120/min β $0.0125/min
Germany
- Local Incoming Minutes: $0.0100/min β $0.0115/min
- Mobile Incoming Minutes: $0.0100/min β $0.0125/min
Ireland
- Local Incoming Minutes: $0.0100/min β $0.0115/min
Israel
- Local Incoming Minutes: $0.0107/min β $0.0115/min
Italy
- Local Incoming Minutes: $0.0100/min β $0.0115/min
Mexico
- Local Incoming Minutes: $0.0100/min β $0.0115/min
- Mobile Incoming Minutes: $0.0100/min β $0.0125/min
Netherlands
- Mobile Incoming Minutes: $0.0100/min β$0.0125/min
New Zealand
- Local Incoming Minutes: $0.0100/min β $0.0115/min
Poland
- Mobile Incoming Minutes: $0.0107/min β $0.0125/min
Puerto Rico
- Local Incoming Minutes: $0.0105/min β $0.0115/min
South Africa
- Local Incoming Minutes: $0.0107/min β $0.0115/min
- Mobile Incoming Minutes: $0.0107/min β$0.0125/min
Spain
- Local Incoming Minutes: $0.0100/min β $0.0115/min
Sweden
- Local Incoming Minutes: $0.0107/min β $0.0115/min
Switzerland
- Local Incoming Minutes: $0.0100/min β $0.0115/min
United Arab Emirates
- Toll Free Incoming Minutes: $0.3675/min β$0.4220/min
π Programmable Outbound Voice Price Updates
Per-minute prices for outgoing calls to the following destinations will change on October 13, 2026:
Belgium
- Mobile: $0.0387/min β $0.0439/min
Chile
- Standard Outbound: $0.0475/min β $0.0540/min
- Mobile: $0.0746/min β $0.0852/min
France
- Standard Outbound: $0.0187/min β $0.0209/min
- Mobile : $0.0404/min β $0.0437/min
Germany
- Standard Outbound: $0.0283/min β $0.0332/min
- Mobile: $0.0420/min β $0.0467/min
India
- Mobile: $0.0496/min β $0.0533/min
Ireland
- Mobile: $0.0945/min β $0.01032/min
Israel
- Standard Outbound: $0.0294/min β $0.0332/min
- Mobile: $0.0646/min β $0.0737/min
Japan
- Standard Outbound: $0.0746/min β $0.0809/min
Mexico
- Standard Outbound: $0.0160/min β $0.0178/min
Morocco
- Mobile: $1.0748/min β$1.2354/min
Netherlands
- Mobile: $0.0241/min β $0.0271/min
New Zealand
- Standard Outbound: $0.0305/min β $0.0345/min
- Mobile: $0.0840/min β $0.0960/min
Philippines
- Standard Outbound: $0.2066/min β $0.2370/min
- Mobile: $0.2938/min β $0.3325/min
Poland
- Standard Outbound: $0.0315/min β $0.0356/min
Puerto Rico
- Standard Outbound: $0.0200/min β $0.0224/min
Singapore
- Standard Outbound: $0.0423/min β $0.0432/min
Slovakia
- Mobile: $0.1158/min β $0.1326/min
Spain
- Mobile: $0.1800/min β $0.1985/min
Sweden
- Standard Outbound: $0.0187/min β $0.0209/min
- Mobile: $0.0714/min β $0.0815/min
Switzerland
- Standard Outbound: $0.0419/min β $0.0476/min
- Mobile: $0.1802/min β $0.2041/min
Turkey
- Mobile: $0.2875/min β $0.3300/min
π WHY ARE PRICES CHANGING?
Telecommunications carriers periodically update the per-minute costs associated with routing and connecting voice calls across global networks.
These pricing adjustments reflect updates in those underlying carrier connection costs and our ongoing investments in global voice infrastructure and call quality.
β
WHAT DO I NEED TO DO?
No action is required.
The new list prices will automatically take effect on October 13, 2026.
If you have an active fixed-price agreement covering any of the affected voice routes, your contracted pricing will remain unchanged for the duration of that agreement.
π THANK YOU
We know how important billing transparency is for your business. We remain committed to keeping you informed well in advance.
If you have any questions, please reach out to our Support team.
improved
Communities
Granular unsubscribe controls for Community emails
Members now have precise control over their community email preferences - unsubscribing from a specific notification type in one community no longer affects emails from other communities or the rest of the platform.
β¨ What's new?
Previously, clicking
Unsubscribe
in a Communities email could opt the member out of all platform email communication. This meant they could miss relevant updates from other communities and other parts of the platform.With granular unsubscribe controls, the preference now applies only to the community that generated the email and the specific notification type - such as a comment mention or a new post with @everyone.
βοΈ How it works
When a member clicks
Unsubscribe
in a community email:- A confirmation page shows the community name and the specific notification type being turned off.
- The member confirms the scoped unsubscribe preference.
- Future emails matching that community and notification type are stopped.
- All other community and platform emails continue as normal.



If a member clicks an unsubscribe link that has already been used or has expired, they see a clear message confirming no settings were changed.

The disabled notification can be re-enabled at any time from the member's notification settings.
π‘ Why This Matters
A single unsubscribe action shouldn't silence an entire platform. Granular controls mean members can opt out of the specific emails they don't want while continuing to receive relevant updates from other communities and notification types - reducing accidental platform-wide opt-outs and keeping engagement intact.
π Notes
- Unsubscribe preferences are scoped per community and per notification type.
- Invalid unsubscribe links display a clear message with no settings changed.
- Members can re-enable any disabled email notification from their notification settings at any time.
You can now delete options from Dropdown, Multi-select, Radio, and Checkbox fields for Custom Objects and Companies, bringing the same capability already available for Contact and Opportunity fields.
If an option is already used, existing records keep the value while the option is removed from future selection.
Whatβs New?
- Delete unused options permanently
- Remove used options from future selection without losing existing record data
- See how many records use an option before deleting it
- Existing filters, Smart Lists, and workflows continue to work
Why This Matters
You can clean up outdated or incorrect field options without breaking historical data or existing automation.
How to Use
- Go to Settings β Custom Fields
- Open a Custom Object or Company field
- Delete the required option
- Review the affected-record count, if applicable
- Confirm deletion
Pro Tips
- Used options remain visible on existing records
- Deleted options cannot be selected for new records, filters, or workflow conditions
- Contact and Opportunity fields already support deleting options
new
Snapshot
Custom Objects
Companies
Company & Custom Object Smart Lists Now Supported in Snapshots
Agencies can now include Company and Custom Object Smart Lists in Account Snapshots and reuse the same segments across multiple sub-accounts.
Instead of rebuilding filters and Smart Lists for every client, agencies can configure their CRM segmentation once and deploy it as part of a reusable Snapshot.
Whatβs New?
- Add Company Smart Lists to Snapshots
- Add Custom Object Smart Lists to Snapshots
- Reuse Smart List setups across destination sub-accounts
- Refresh existing Snapshots to include newly created Smart Lists

Why This Matters
Smart Lists are often the starting point for how agencies organize and act on CRM data.
For example, you might create Smart Lists for:
- Companies in a specific industry or account tier
- Properties in a particular city or price range
- Policies approaching renewal
- Memberships nearing expiry
- Any Custom Object segment relevant to your business
With Snapshot support, these segments can now be standardized and reused across client accounts, making onboarding and CRM setup significantly faster.
How to Use
- Go to Agency View β Account Snapshots
- Create a new Snapshot or refresh an existing one
- Select the required Company Smart Lists and Custom Object Smart Lists
- Include the relevant objects and fields used by those Smart Lists
- Load or push the Snapshot to the destination sub-account
Pro Tips
- Test your Smart Lists in the source sub-account before adding them to a Snapshot
- Include the underlying object and field configuration used by the Smart List
- Review the destination sub-account after loading the Snapshot
Learn more
: Help docnew
Phone System
Mexico Fixed-Line SMS Deprecation : In-App Status Pill
Due to an upstream carrier migration, SMS is no longer supported on Mexico local phone numbers. To make this clear, we've added a status indicator directly in the Phone Numbers table.
What's New
"SMS not supported" status pill on Mexico local numbers ":
- Under Manage Numbers >> Phone Numbers, any Mexico local number now shows an "SMS unavailable" pill alongside its existing status pills, so admins can see at a glance which numbers lost SMS capability.
- This applies to both existing and newly purchased Mexico local numbers.
- Improved multi-pill layout : When a number carries more than two status pills, they now wrap within the column instead of breaking the table layout.

How to find :
- Go to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab.

- If you have a Mexico local number, you'll see the "SMS not supported" pill with a tooltip for more context.
- Voice (and WhatsApp, where applicable) continues to work as normal.
- The buying journey for phone numbers remain unchanged and the numbers which are affected because of this carrier side dependency will show up with capability other than SMS . Please ensure that you make your number purchases accordingly

No setup is required ,the pill appears automatically for affected numbers.
Please feel free to reach out to our support teams in case of any queries.
new
Ad Manager
Meta Campaign Budget Optimizer in Ad Manager
π Summary of the release
Weβve enhanced
Meta campaign budgeting in Ad Manager
, giving advertisers more control over where their campaign budget is managed and how Meta can optimize spend across ad sets.Users can now choose between a
Campaign budget
and an Ad set budget
, enable Metaβs budget sharing across ad sets
, and manage supported budget and bid strategy settings directly within the campaign builder.π Whatβs New?
- Choose where your budget is controlled
- Campaign budgetβ Set one budget for the campaign and let Meta distribute it across ad sets automatically.
- Ad set budgetβ Define and manage budgets individually for each ad set.
- Share budget across ad sets
- When using Ad set budget, users can enableβShare up to 20% of your budget with other ad sets.β
- Meta can shift a portion of budget between eligible ad sets based on performance.
- Individual ad set budgets remain configurable while budget sharing is enabled.
- Daily and Lifetime budgets
- Campaigns support both DailyandLifetimebudget types.
- When budgeting is managed at the ad set level, the budget and applicable schedule are configured for each ad set.
- Bid strategy controls
- Choose between supported strategies such as: Highest volumeandCost per result goal
- When Cost per result goalis selected, the target cost is configured at the ad set level.
- Post-publish budget management
- Budget setup can be updated after a campaign is published.
- Users can move between Campaign budgetandAd set budget, with the required budgets provided for the applicable ad sets.
- Meta may temporarily restrict additional budget-setting changes after an update, based on Metaβs own rules.
- Contextual guidance
- The campaign builder now explains how campaign and ad set budgets work.
- When budget sharing is enabled, users are informed that Meta may redistribute up to 20% of an ad setβs budget across other eligible ad sets.
π· How to Use?
- Go to Ad Managerand create or edit a Meta campaign.
- Under Budget, choose:Campaign budget or Ad set budget.

- If Ad set budgetis selected, optionally enableShare up to 20% of your budget with other ad sets.

- Configure the applicable Daily or Lifetime budget.
- Select the required Bid strategy.

- If using Ad set budget, open each ad set to configure its individual budget, schedule, and applicable cost per result goal.

- Review the campaign and publish.
β Why It Matters
- Previously, Meta campaign budgeting options in Ad Manager were more limited. This enhancement gives advertisers greater flexibility to decide whether Meta should optimize spend across the whole campaign or whether budgets should remain controlled at the individual ad set level.
- With optional ad set budget sharing, advertisers can retain ad set-level control while still allowing Meta to dynamically shift a portion of spend toward better-performing opportunities.
π Notes
- Budget-sharing availability and post-publish changes remain subject to Metaβs own eligibility and editing restrictions.
- The exact behavior of budget sharing can depend on the campaign and ad set configuration.
- Budget and schedule controls are shown at the appropriate campaign or ad set level based on the selected budget setup.
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