Changelog
Follow up on the latest improvements and updates.
RSS
new
improved
Site Analytics
Introducing Traffic Source Analytics
See where your visitors come from at a glance - compare Paid vs Organic, track trends over time, and drill into specific days or channels.
🔍 What’s Inside
- Channel Breakdown (Stacked Bars): Visualize daily traffic by Organic Search, Paid Search, Direct, Referral, Other.
- Hover Tooltips: Get exact counts on hover (e.g., Paid Search: 233,390 on Jan 27).
- Date Drilldown: Click any day to filter the dashboard to that date.
- Consistent Color System: Clear, accessible colors across all channels for fast scanning.
⚙️ How to Use
- Go to Analytics → Traffic Source Analytics.
- Pick your date range.
- Hover bars to see per-channel counts.
- Click a bar to drill into that day.
- Use channel filters to focus on Paid, Organic, Direct, Referral, or Other.
📈 Why This Feature Matters
- Attribute performance: Understand which channels drive results to optimize spend.
- Spot trends fast: Daily view surfaces growth, drops, and seasonality.
- Align teams: Shared, clean visuals for marketers and owners to make decisions together.
new
Site Analytics
Introducing Geographic Analytics (State & City Drilldown)
Go beyond country-level data! Now you can drill down into states and cities to see exactly where your traffic comes from.
🔍 What’s Inside
- Geographic Dropdown: Switch between Country, State, and City views with a single dropdown.
- Ranked Lists: View your top regions with traffic counts alongside the map.
- Dynamic Heatmap: Interactive shading highlights high-traffic areas at any level.
- Hover Tooltips: Hover over a state or city to see visitor counts instantly.
- Total Visitor Count: Always visible and updates automatically as you change levels.
- Dynamic Refresh: Map and list update in real-time when switching between country, state, or city.
⚙️ How to Use
- Go to Analytics → Geographic Analytics.
- Use the dropdown above the map to switch between Country, State, and City.
- Hover on regions to view detailed visitor counts.
- Check the ranked list for top-performing states or cities.
- Apply insights to refine local and regional campaigns.
📈 Why This Feature Matters
- Local Businesses: Identify top cities and focus efforts where demand is strongest.
- Business Managers: Compare states and regions to tailor campaigns and allocate resources effectively.
- Smarter Strategy: Pinpoint high-interest areas and double down on regional growth opportunities.
new
Wordpress Hosting & Reselling
Disk Space Add-On for WordPress Hosting
🔔
What’s New?
We’re excited to introduce the
Disk Space Add-On
, a powerful new feature that gives WordPress Hosting users the flexibility to expand their storage capacity without upgrading their entire hosting plan.This feature is designed to support growing sites with a seamless and scalable experience, keeping your clients’ websites running smoothly, always.
🧰
Disk Space Add-On Overview
You can now:
💾
Purchase extra storage
in +25 GB increments for just $12/month per increment.📊
Monitor and manage
add-ons easily via:Agency → Reselling → WordPress → Manage
.✉️ (Coming Soon): Receive proactive email alerts when disk usage nears limits.
➕
Add multiple increments
and disable unused add-ons if available.
🛠️
Key Capabilities
- Add-On Management
- View current disk usage and add-ons per hosting instance.
- Add or disable Disk Space Add-Ons based on site requirements.
- Changes take effect immediately, with prorated billing.
Notifications (Coming Soon)
- 🟡 80% Usage Alert – Get notified before you hit your limit.
- 🔴 100% Usage Alert – Take immediate action to prevent service impact.
💡
Why It Matters
As websites grow, storage constraints are one of the top reasons for friction and dissatisfaction. This feature removes that bottleneck and helps:
- Prevent forced plan upgrades due to storage alone.
- Improve customer retention by offering scalable, affordable storage.
- Increase flexibility for agency owners managing multiple high-usage sites.
💸
Pricing & Availability
$12/month per 25 GB add-on
Add as many as you need!
🧭
How to Get Started
Go to:
Agency → Reselling → WordPress → Manage → Add-Ons
From there, you can view current usage and add or disable storage add-ons instantly.
To know more about the WordPress Hosting, and how you can resell it to your clients, click here Have some suggestions for WordPress Hosting? Simply post your ideas in our Ideas Board, and we will prioritise your suggestions!
improved
Template Library
Updated Template Library Settings Screen
The Settings screen in the Template Library has a new, easier-to-navigate UI.
✨
What’s New
- Cleaner, more intuitive layout
- Simplified navigation for quicker access to settings
- Improved usability to manage types, tags, and other options with ease
- Quickly check the default view of the Template Library for locations using the new Default Previewoption.
📌
What is default preview?
The preview that is the default view for your sub-accounts unless you have customised it for them
⚙️
How to check this?
- Open the Template Library Admin screen from Agency view
- Click on Settings
- Navigate to across all tabs
- Click on Default Preview for quick check of what the locations are seeing
new
Template Library
Hide Types & Tags in Template Library
We’ve added the ability to hide types and tags in your template library.
✨
Why this matters
This helps you remove irrelevant filters and keep your template library relevant and whitelabel friendly for Agencies.
⚙️
Who can use it
Available to all admins on all plans.
🛠️
How to use it?
- Open the Template Library Admin screen from Agency view
- Click on Settings
- Navigate to TagsorTypesand simply enable the toggle to hide them
💡
How does this work?
Hidden Types or Tags would be hidden in location view while it would be greyed out in the Agency Admin view of the Library
new
Quizzes
Quizzes Section and Score Tier Control
🆕 What's New
The Quiz Results page just got a major upgrade to make section management smoother, smarter, and more flexible! These enhancements aim to give you greater control over how quizzes are structured and scored.
✨ Key Highlights
1. 📌 Section Visibility Panel:
- A new left-side panel in the Quiz Builder now displays all quiz sections for quick visibility and navigation.
2. 🔀 Reorder Sections with Ease:
- Drag and drop sections to restructure your quiz on the fly, no more rigid order constraints!
3. 🧩 Add Sections with Templates:
- Add new sections using pre-built templates to speed up quiz creation and ensure consistent formatting.
4. 👻 Hide or Delete Sections:
- Choose to hide sections from quiz takers or permanently delete them, now with just a click.
5. 🧠 Global Score Tiers + Normalised Range:
- Score tiers are now configured at a global level, and all scoring must fall within a 0–100 range. This ensures consistency across all quizzes and improves comparability.
🛠️ How It Works
- The Section Visibility panellives on the left side of the Quiz Builder and reflects all current sections.
- Use the drag handlenext to each section name to reorder them instantly.
- Click “Add Section”to browse and select from a range of templates tailored for various use cases.
- Use the eye iconto hide/show any section, or thetrash iconto remove it permanently.
- Under the Configure Score Tiers, score tiers are now locked to a0–100 scale, ensuring standardised results.
📝 Notes
- These changes are available to all users with access to the Quiz Builder.
We’ve rolled out a major upgrade to Quizzes with fresh new features designed to give you more control, customisation, and creativity when building experiences. Whether you're crafting deep-dive personality assessments or rich multimedia quizzes, this update has you covered. 💡🧠
🆕 What’s New
1. 🎭 Individual Category Section for Personality-Type Quizzes
- You can now build personality-style quizzes based on the highest and lowest scoring categories. Perfect for assigning users a type, style, or persona based on their responses!
2. 📝 Upgraded to a Rich Text Editor
- Format your quiz content like a pro! Add bold, italics, links, and more with our new rich text editing capabilities.
3. 🏷️ Custom Fields, Custom Values, Quiz Tags & Timestamp Tags
- Tag it your way! Add custom fields and dynamic values to personalise user journeys, segment quiz results, or show personalised content on the results page.
4. 🖼️ Image, 🎥 Video & CTA Text Support
- Bring your quizzes to life with embedded images and videos, and drive action with customizable CTA (Call-To-Action) text.
✨ Key Highlights
- Personality-type quizzes are now fully supported with the highest/lowest scoring categories
- Rich text editing enables better formatting and storytelling within quizzes
- Enhanced metadata and tagging tools for deeper automation and personalisation
- Multimedia support and CTAs allow for more engaging, conversion-focused quiz designs
⚙️ How It Works
- The Individual Category Sectionis available in the quiz builder and evaluates responses to determine category outcomes based on score weights.
- The Rich Text Editoris now the default across all question and result fields, just start typing and formatting!
- Use the new Custom Values Panelto add custom values, custom fields, quiz-level fields, and dynamic timestamp tags.
- Upload media directly to each question or result, and add CTA buttonswith your own messaging and links.
📝 Notes
- Rich text is supported across all the quizzes
- All new media uploads are automatically optimised for performance.
new
Forms
Surveys
Quizzes
Element & Slide Cloning
We’ve introduced cloning in the builder, making it easier to duplicate and reuse form elements and survey/quiz slides without rebuilding them from scratch.
✨ What’s New
You can now:
📋 Clone any form element including custom fields, text, and image blocks.
🖼️ Duplicate image elements without needing to re-upload.
📊 Clone entire slides in survey mode for faster multi-step form creation.
⚡ One-click cloning via a dedicated clone icon on each component or slide.
⚙️ How It Works
- Hover over the element or slide you want to duplicate.
- Click the Clone icon 📄🔁 on the top-right.
- A duplicate is created immediately below the original, retaining all settings and styles.
- Edit the cloned element or slide as needed.
💡 Why It Matters
⏱️ Speed – Reduce repetitive work by quickly duplicating elements or slides.
🎨 Consistency – Maintain styling and field settings across multiple sections.
⚙️ Efficiency – Focus on customizing instead of recreating from scratch.
📈 Scalability – Build complex forms and surveys faster by reusing existing structures.
📝 Notes
- Cloned elements retain all settings, styles, and validations.
- Slide cloning is only available in Surveys and Quizzes.
- Great for scaling complex forms or iterating faster in design.
new
improved
Payments
Smoother Payments with 3DS on NMI & Square 🎉
What’s new?
- Cards that require extra security checks (3D Secure) will now work smoothly with NMI and Square.
- This was already supported on Stripe and Custom Providers, and now we’re expanding coverage to more gateways.
How it works?
- Square: No setup needed - it just works once the address and contact fields are added by the customer during checkout.
- NMI: A quick one-time setup is required to enable 3DS:
- Enroll Payer Authentication 2.0 in your NMI account
- Confirm the service status is Active
- Generate a Checkout Public Key for 3DS in your NMI Merchant Portal, and add it to your HighLevel integration (see screenshot)
Once set up, whenever a card requires 3DS, your customers will automatically see a pop-up to verify and complete their payment. Refer Help article
Why it matter?
✅ Fewer failed card payments
✅ Fully compliant in regions where 3DS is mandatory
✅ Happier customers with a secure checkout experience
What’s next?
We’re expanding 3DS coverage across all providers, helping you stay globally compliant and maximize payment success rates.
Visuals
3DS flow on Square - 
3DS flow on NMI - 
Checkout Public key addition on NMI - 
📥 Overview
We know that pricing transparency is key to building long-term trust and that unexpected fees, even small ones, can create friction. That’s why we’ve removed the
5% markup
that was previously applied to several Phone System-related charges.Starting now, you’ll be billed
at true passthrough
cost for these services with no extra markup
, no hidden line items, and no confusion. Best of all, HighLevel will cover the 5% Stripe processing fee ourselves
- so you don’t have to.📊 What’s Changing?
We’ve eliminated the 5% markup from the following categories:
Messaging
- SMS and MMS carrier fees
- A2P brand and campaign registration
- Group messaging users
Voice
- Verified Caller ID
- Voice Intelligence
- Transcription
- Amazon Polly (text-to-speech)
✅ This means:
- You now pay standard rate- with no added markup for Stripe processing
- Billing will reflect cleaner line itemswith no confusing extras
- Tax implications are removed for these passthrough fees, helping ensure compliance
🔍 Why This Matters
- 🤝 Improved transparency- pricing is now easier to explain and understand
- 💵 More competitive ratescompared to direct carrier pricing
- ⚖️ Better tax complianceby treating these fees as pure passthrough
- 🙌 You stay focused on growth, not invoice breakdowns
While Stripe still charges us processing fees,
we’ll be absorbing those costs
- so your price remains simple, predictable, and easier to manage.📈 What to Expect
- The change is already live no action needed from your side
- You'll see cleaner, simpler pricing
- The overall experience is now more aligned with our mission to deliver clarity and trust through every interaction
🙏 Thank You
Your feedback directly shaped this decision, and we’re proud to deliver a billing experience that puts your needs first. We believe trust starts with transparency and this is one more step toward building that trust every day.
If you have questions about your billing or would like help reviewing how this impacts your account, our team is here to support you.
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