See exactly how your WhatsApp messages perform without leaving your automation. WhatsApp statistics is now built into Workflows, so you can track the full delivery lifecycle of every message a workflow sends and drill into individual message details, all in one place.

WhatsApp message delivery is not guaranteed: messages can sit pending, fail, or go undelivered, and until now that outcome lived outside your automation. Surfacing delivered, read, and failed counts against the workflow that sent them means you can spot a drop in delivery or a spike in failures at the source, and export the detail when you need to dig in or report it.

Create WhatsApp message templates from a plain description, right inside HighLevel. Describe your use case, like a payment reminder or a delivery update, and AI drafts a template aligned with Meta's rules, complete with GHL variables you can personalize before you submit.

> Describe what you want to say and get a drafted, pre-categorized template you can review and submit, instead of building it field by field.

Meta applies different messaging rules by template category, and Utility templates are not subject to the same per-user marketing frequency limits that Marketing templates are. Getting the category and formatting right before you submit means fewer surprises at approval and send time. The AI template generator drafts with that categorization built in and flags formatting or policy issues while you write, so review happens up front instead of after a rejection.

We've rebuilt the WhatsApp Templates and Template Folders experience on our latest design system, giving you a cleaner, faster, and more intuitive way to manage templates at scale. Find, organize, and restructure your template library with far less friction.

Template libraries get messy fast as WhatsApp usage scales. Without filters, sorting, scoped navigation, and clear folder visibility, even locating or reorganizing a template becomes frustrating. This revamp turns one of your most-used WhatsApp surfaces into a fast, organized workspace.

We've shipped a set of WhatsApp improvements that make template selection more reliable, let you author right-to-left languages directly in the CRM, and show you exactly when Meta compliance affects a template, before a send fails.

WhatsApp template management gets more reliable and transparent. You spend less time troubleshooting failed sends and more time messaging customers.

We're excited to introduce a major update to our QR Code Profile & Business Cards, bringing a refreshed look, powerful customization options, and new ways to connect with your audience.

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We've completely refreshed the design of our existing Profile and Business Cards to give them a cleaner, more modern, and professional appearance—helping you make a stronger first impression.

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Every Profile and Business Card now includes a Save Contact button by default, allowing visitors to instantly save your contact information directly to their device with a single tap.

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Your digital card is now more customizable than ever:

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Add custom links to your Profile or Business Card to share:

Each custom link can be assigned a matching icon using our built-in Icon Picker, making your card both functional and visually engaging.

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Collect visitor information directly from your digital card:

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Streamline contact capture using two new optional automation settings:

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📝 All new customization options are available directly within the QR Code builder. Existing Profile and Business Cards will need to be updated manually to take advantage of these new capabilities.

We've updated our email delivery logic so that three critical email types are no longer skipped when a contact is marked as Do Not Disturb (DND):

Previously, marking a contact as DND would also block these transactional and time-sensitive emails meaning important information like invoices, calendar updates, and system alerts could go undelivered. Since these emails are essential for account and operational continuity (not marketing or promotional in nature), we've exempted them from DND rules to ensure contacts never miss critical communications.

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This change only applies to the three email types listed above. All marketing and promotional emails continue to fully respect DND settings as before — this is not a blanket bypass of the DND preference.

We didn't just add AI to Ad Manager, we made campaign management conversational. ✨

With the new Ad Manager × Ask AI integration, you can create, manage, and analyze Meta and Google Ads simply by describing what you want to achieve. From campaign creation to performance insights, Ask AI helps you get more done without navigating multiple screens.

Campaigns are created as drafts and are published only after explicit user approval.

AskAI can also retrieve the available audience sources and help users select the right option without manually locating IDs.

User Control and Safeguards

AskAI is designed to assist users without making critical advertising decisions independently.

Example prompts:

"Create a Meta lead generation campaign."

"Build a Google Search campaign for my website."

"Show my active campaigns."

"How can I improve this campaign?"

Abandoned Checkouts page has been redesigned with the High-Rise UI and new tools to help store owners find, manage, and export abandoned checkout data more efficiently.

Documents and Contracts templates can now carry multiple signer roles — buyer, seller, witness, or any custom role you define. When a document goes out through a Workflow, every role is automatically populated and routed for signature, no manual re-entry required.

You send agreements that need more than one signature — a buyer and a seller, a client and a co-signer, a tenant and a guarantor. Until now, templates only supported a single signer, so you were stuck manually adding each person’s details every time you sent a document, or working around it with clunky duplicate templates.

Define signer roles directly on your template — up to 6 per template — and assign fields (like signature or date) to each one. When you send that template through a Workflow, HighLevel automatically pulls in the roles you’ve set up. Missing a detail? You can fill it in — or override any role’s name or email — right at the workflow level, without touching the template.

We’re continuing to build out signing order controls and expanding role-based automation across more document types — so stay tuned for even more control over how multi-party agreements move through your pipeline.

The Workflow AI Builder now tracks every iteration it creates. Each AI build or edit produces an artifact card in the chat, and any of them can be restored in a single click.

AI edits previously had no recovery path - a removed trigger or an overwritten action config meant rebuilding by hand. Tying every AI iteration to a restorable artifact makes the assistant safe to experiment with: bold edits can be attempted, compared, and rolled back without leaving the conversation or losing work. Routing those iterations into the same timeline as manual versions keeps Version History authoritative rather than splitting AI and human changes into parallel histories.