We’ve upgraded WhatsApp conversations in GoHighLevel to support richer, more reliable media messaging, now available through the New Conversations UI (Labs).

This release brings long-awaited WhatsApp capabilities directly into your CRM—making it easier to send media with context, support more file types, and manage assets efficiently without leaving GoHighLevel.

Send WhatsApp media with captions

You can now add captions to media messages when sending files on WhatsApp.

This works when:

Uploading files directly from the conversation composer

Attaching files from Media Storage

If you send multiple attachments together, your message text is automatically applied as a caption—so recipients always understand the context of what you’re sending.

WhatsApp conversations in GoHighLevel now support all file formats allowed by the WhatsApp Business API, including commonly requested document types.

You can send:

This removes previous limitations where certain files couldn’t be shared via WhatsApp.

Keep important media from expiring

WhatsApp media can expire over time. With this release, all WhatsApp attachments remain compatible with Add to Documents, allowing you to store important files, images, and customer assets safely inside the CRM.

Available via New Conversations UI (Labs)

We’ve introduced new engagement metrics to help you better understand how users interact with your site over a selected time period.

We’ve launched a revamped URL Redirect interface with an improved, intuitive user experience, making it easier to set up and manage 301 redirects. This update also introduces support for full domain-level redirects to external domains not connected to your account.

: Users can now select a source domain and choose to redirect either a Specific Path or the Entire Domain using a clean, guided popup interface.

: For Entire Domain redirects, users can now

Redirects can point to

Dynamic previews help users understand how their redirect will behave.

After creation, only the target values can be edited—source configuration is locked to prevent accidental changes.

Inline validations catch invalid URLs, duplicate redirects, and unsupported formats in real-time.

Teams now have the flexibility to redirect entire domains to external destinations without needing to add them to the platform. The improved flow, live previews, and smart defaults reduce errors and confusion, while the streamlined setup saves time and removes the need for developer involvement.

All existing redirects will continue to work as they do today. This update is available to all accounts by default and does not require any manual enablement.

The Opportunity Changed trigger now supports event-based operators. Previously, this trigger worked as a filter—firing for any change on opportunities matching specific field values. Now, with Has Changed and Has Changed To operators, you can trigger workflows only when a specific field actually changes.

Previously, setting a trigger with "Assigned To = John" would fire on every update to John's opportunities—notes, lead value, tags—creating unintended triggers. Now, with "Has Changed To," you can trigger only when the Assigned To field changes to a specific user, ignoring all other updates.

Add or edit an Opportunity Changed trigger, select your field (standard or custom), and choose from the new operators. Existing workflows default to "Equals" behavior, nothing breaks.

We’re excited to release a comprehensive set of  and , enabling users to create, manage, assign, and query schedules/staff availability across calendars programmatically. These APIs unlock deeper automation, powerful integrations, and precise availability control for teams and users at scale.

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Autosave now works with AI Builder created workflows. When Autosave is enabled, your AI generated workflows save automatically upon creation and every subsequent AI Builder edit saves in the background.

Enable Autosave in global workflow settings, then generate workflows using AI Builder, they'll save automatically. Further edits made through AI Builder continue saving without manual intervention.

Build confidently with AI without worrying about lost work from forgotten saves, network issues, or browser refreshes.

We've made the AI Assistant more efficient by teaching it to recognize when a knowledge base search is actually needed.

The AI Assistant now skips unnecessary knowledge base lookups in two key scenarios: simple conversational messages like "Hi," "Hello," or "Thanks," and workflow analysis requests such as "Analyse my workflow" or "Explain this workflow." These analysis queries rely on the workflow context you're already viewing, not external documentation.

Instead of searching on every message, the assistant only triggers a lookup when there's meaningful content that would actually benefit from it.

Faster responses for simple interactions and workflow analysis, no waiting on searches that won't help anyway.

We're introducing the ability to delete Site Projects in SEO, giving you greater flexibility to manage your SEO audits. This enhancement addresses a key limitation: the four-site quota cap. Now, if you've reached your quota and want to audit a different site, you can delete an existing Site Project to free up space and continue optimizing new properties without constraints.

Deleting a Site Project is straightforward:

The system will immediately process the removal and update your account accordingly.

When you delete a Site Project, three key changes occur instantly:

Your Site Projects quota is immediately renewed, allowing you to add a new site right away. View your updated quota anytime under Settings → Quota Info.

All SEO optimizations applied through this Site Project—including funnel path fixes, blog path fixes, and external fixes—are automatically rolled back and removed from your site.

This deletion is irreversible. Once confirmed, the Site Project and all associated fixes are permanently removed and cannot be recovered.

This feature empowers you to experiment with different sites for audit purposes without being locked into your initial four selections. Whether you're testing new properties, working with clients across multiple domains, or simply want to shift focus to higher-priority sites, you now have the flexibility to adapt your SEO strategy as your needs evolve.

We are introducing App Updates powered by explicit App Versioning in the HighLevel Marketplace.

This release is a foundational platform improvement that enables developers to ship updates safely and allows existing users to upgrade apps without uninstalling and reinstalling. It replaces the legacy Marketplace behavior and establishes a modern, controlled, and transparent update lifecycle.

Previously, the GHL Marketplace did not support in-place app updates. Developers were required to make changes directly on the live app, and while new installations received the latest version, existing installs could not be upgraded. To access updates, users had to uninstall and reinstall the app, which often resulted in:

With this release:

Apps now consist of multiple explicit versions. Each version maintains its own:

Live versions are never edited directly.

Each app version progresses through defined states:

This ensures predictable, auditable releases.

To prevent unstable or excessive versions:

These limits protect platform stability and review clarity.

Developers must select a version type:

When a new version goes Live:

This prevents surprise changes and builds trust.

Live versions can be scheduled for removal with a minimum 3-day notice. On the deprecation date:

We’re actively working on:

This release establishes the foundation for these improvements.

📧 marketplace@gohighlevel.com

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.