We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Other - 1

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Automotive - Automotive Dealership & Sales

Marketing Agency - B2B Marketing Agency

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Other - Recruiting Services

Medical - Direct Primary Care Provider

Marketing Agency - Event Marketing

Legal - Intellectual Property Law Firm

Insurance - Travel Insurance

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Business Coaching & Consulting - Grant Writing Consultant

Marketing Agency - B2B Appointment Setting Agency

Finance - Business Valuation Firm

Creative - UX/UI Design Agency

Marketing Agency - Executive LinkedIn Ghostwriter

Real Estate - Commercial Real Estate Broker

Real Estate - Industrial Real Estate Broker

Hosted Numbers is now available in Labs, allowing Agency Owners and Admins to host an eligible US local and toll free number for SMS

Businesses can retain the phone number their customers already recognise and use it for SMS in HighLevel, without disrupting their existing voice service.

The guided experience enables Agency Owners and Admins to:

Check whether a US local number is eligible

Verify ownership through an automated call

Select or add the number’s service address

Send an authorization letter for electronic signature

Track the request through verification, authorization, processing, and final checks

View hosted and in-progress numbers from both Hosted Numbers and Phone Numbers

A number marked Hosted has successfully completed the hosting process. It becomes SMS ready once all applicable requirements are complete:

Location identity verification, where required

Location-level A2P registration

Messaging sender setup

If the Location already has an applicable approved A2P registration, HighLevel reuses it, users do not need to repeat registration or select a campaign for every hosted number.

Toll free verification would be required in case if the number hosting is attempted for such a number type

Voice calls continue through the number’s current carrier throughout the process.

Agency Owners and Admins can initiate and manage hosting requests.

Sub-account users can discover Hosted Numbers and view requests for their Location, but an Agency Owner or Admin must initiate hosting.

Users with existing permission to complete identity or A2P requirements can perform those readiness actions for their Location.

🧪 Availability

Hosted Numbers is available under Labs for eligible accounts.

The initial Labs release supports eligible US local numbers, SMS hosting, one number per request, and Agency Owner or Admin initiation.

Enable Hosted Numbers from Labs.

Go to Settings → Phone System → Manage Numbers.

Select Add Number → Host a Number.

Enter the US local number and follow the guided setup.

You can now set a usage limit for each of your SaaS clients and decide what happens when they reach it, for example bill them for the extra usage or stop the action. Usage limits start with Voice AI and Conversation AI.

Heavy usage no longer has to mean surprise costs or an awkward conversation after something stops working. You stay in control of what each client can use, clients always know where they stand, and when someone needs more, it becomes a clear request you can say yes to, and charge for.

Call quality depends on a lot outside the app - Wi‑Fi, mobile network, the voice provider, your phone, or the other person’s line. When a call started breaking up, you couldn’t tell which one was the cause. And once it ended, there was no easy way to tell us how it had sounded.

Now you can. Signal bars on every call show your connection while you talk. Tap them for details and a tip. After you hang up, a quick star rating tells us how the call sounded.

Mobile now shows every recording on a call, not just the first one. Each recording plays on its own and has its own transcript - so transferred or multi-leg calls aren’t missing the part that mattered most.

Know who picked up every call - and on which device.

Call details on mobile now show who answered the call and the device they used. You get the person who actually took it, not just who the conversation is assigned to.

With ring groups and call forwarding, the assigned user and the person who answered are often different. On mobile you couldn’t tell who actually took the call. Now you can — clearer accountability, faster follow-ups, and easier coaching.

Same call context on call logs, so you can understand a call without opening Conversations.

Your workflows can now watch video. The AI Analyze Video action is available under AI Actions. Give it a video URL and a prompt. Google Gemini watches the video, listens to the audio, and returns a text answer for the actions that follow.

This is a premium action. Each execution has an additional charge.

Video analysis is billed per execution based on the tokens consumed.

Your actual cost per analysis depends on how you configure the action. The main factors are:

The video URL must be public. Page links from Vimeo, TikTok, and similar sites are blocked by those sites, so use a YouTube link or a direct video file link instead.

A video used to be a dead end in a workflow. You could send a link, but nothing could read it. Now a workflow can watch the video and act on what it sees. No manual review, no note taking, no rewatching.

Save the summary to a custom field, send it in an email or SMS, pass it to a webhook, or feed it to another AI action. Pair it with AI Video Generation to check a generated video before it reaches a customer.

Booking and managing services just got easier! Your clients can now — without needing separate booking links or switching between platforms.

With meetings and services available in one place, your clients get a smoother, more convenient booking experience.

Previously, clients had to rely on separate booking links to schedule services, creating unnecessary friction in their experience.

Now, the , making it easier for clients to engage with your business.

That's it! Your clients can now discover and book your enabled services directly from their Client Portal.

Service Booking is now available in the .

AI Builder now tests what it builds. Describe a workflow, let AI Builder build it, then click Test workflow in the same chat. The test runs for real, every step reports back on the canvas, and AI Builder tells you in plain words what worked.

A test runs the real steps. Tags are added, notes are written, and messages are sent. Test with your own contact when you do not want to reach a customer.

Building with AI is fast. Knowing it works used to be the slow part. You had to leave the chat, find the test, and dig through logs to see what happened.

Now build and test live in one place. Describe it, build it, test it, read the result. No guessing, no digging through Execution Logs, no hoping it works in production.

Your AI Agent can now search the internet. Turn on Web search in the new Built-in tools section, and the agent looks up the facts it needs in the middle of a run. You can also point it to exact pages: paste their URLs in the Instructions, and the agent reads them when it needs them.

AI image generation and AI video generation are already live as separate actions. Both are coming to the AI Agent Action as built-in tools very soon.

Web search is a premium tool. It is billed per search, on top of the AI Agent Action.

A heating and cooling company follows up on every quote request. Some leads ask about rebates, and rebate programs change often.

The AI Agent Action is set up like this:

A lead asks about heat pump rebates. The agent checks the rebate page you gave it before it replies. Another lead asks a question that page does not cover, so the agent searches the web for the answer. No stale facts, no guesswork, no manual lookups.

Your agent is no longer limited to what it already knows. Prices, programs, and public details change all the time. Web search lets the agent check them at the moment it needs them.

You stay in control of the sources. Name the pages you trust in the Instructions, and tell the agent when to use them.

You pay only when the agent searches. A run that needs no search costs nothing extra.