A missed call can be a missed opportunity, and your follow up text should not fail simply because the number your customer called cannot send SMS.

Previously, always tried to send the follow up SMS from the same number your customer called. But some numbers are designed primarily to receive calls or may not currently be eligible to send SMS. In those cases, your text back could fail even when another messaging ready number was available in your account.

We’ve improved this experience. HighLevel will now automatically choose an eligible sending number, helping more of your missed call follow ups reach your customers while staying aligned with messaging requirements.

The result is simple:

When a customer calls and you miss them, we’ll still try to , as long as that number can send SMS.

If it can’t, system will automatically look for the next best option:

This is especially helpful when calls come through . Instead of attempting the text from a number that can’t send, we’ll use an eligible number when one is available.

Most of the time, nothing changes. The missed caller simply receives your follow up as expected.

In some cases, the . That’s intentional. We’re choosing a number that can actually send the message rather than letting an important follow up fail.

When someone calls your business and you cannot answer, that first follow up can be important for keeping the conversation going.

With smarter number selection, you can:

In short,

The User login workflow trigger now fires for logins from the new Client Portal experience — not just legacy membership logins. We've also added a dedicated Client Portal category in the workflow trigger picker, so all Client Portal triggers live in one place.

🔑 New Client Portal logins now fire the "User login" trigger Successful logins from the new Client Portal experience now emit the same workflow trigger event as legacy membership logins. Any workflow already using the User login trigger will start running on these logins automatically — no reconfiguration required.

A dedicated Client Portal category now groups all Client Portal triggers together:

User login — moved from Courses

Client portal file uploaded — moved from Membership

The User login trigger now spells out that it covers both legacy membership logins and logins from the new Client Portal experience — removing the confusion caused by its old placement under Courses.

No action needed. Existing workflows continue to run as-is and will automatically pick up login events from the new Client Portal experience.

Agencies on the new Client Portal experience previously had no way to automate off a member login, because the trigger only covered legacy memberships. Trigger placement was inconsistent too — login sat under Courses while file upload sat under Membership — making it unclear what each trigger actually covered. This update closes the gap and puts both triggers where you'd expect to find them.

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To keep our pricing aligned with current carrier costs and maintain optimal deliverability across global telecom networks, we are updating carrier fees for messaging traffic sent to U.S. numbers via Verizon and select providers in the 'Other' category.

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These updates stem directly from our downstream carriers in response to changing delivery and infrastructure costs across telecom networks.

Updating our rates ensures:

• Continued high-quality service and performance

• Reliable and optimised message delivery

• Direct alignment with global carrier pricing structures

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We understand how important clear and transparent communication is regarding billing updates. We are committed to keeping you informed well in advance to ensure these adjustments are as seamless as possible. No action is required on your end. The updated rates will apply automatically from the effective date.

Toll-free verification now asks for your Privacy Policy URL and your Terms & Conditions URL. Carriers will begin rejecting any new toll-free verification without both links on September 15, 2026, so both fields are live now and required before you submit.

You can now delete a saved payment method from your sub-account. If a card is outdated, expired, or just no longer needed, you can remove it directly instead of leaving it on file indefinitely.

This gives you full control over the cards saved to your account and keeps your billing dashboard clean and easy to manage — no more sorting through payment methods you no longer use.

Available for sub-accounts on SaaS v2 system.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Business Coaching & Consulting - 1

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Marketing Agency - 1

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Business Coaching & Consulting - 1

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Other - 2

Home Services - 2

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Automotive - Car Detailing

Business Coaching & Consulting - Education Tutor

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Other - Cell Phone Repair

Medical - Hair Regrowth

Marketing Agency - Digital Content Creator

Legal - Personal Injury Law Firm

Insurance - Commercial Insurance Services

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Finance - Financial Investor

Insurance - P&C Insurance Advisor

Marketing Agency - Digital Networking Services

Creative - Engraving Shop

Business Coaching & Consulting - Learning Specialist

Real Estate - Home Loan Specialist

Finance - Financial Record Keeper

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Industry-Specific - Insurance Policy Renewal Reminder

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💥 1 Revamped Existing Template  💥

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Updated templates featuring new copy, refreshed images, and improved navigation and heading tags. These enhancements aim to deliver a more engaging user experience and provide relevant, useful content, ultimately improving the functionality and visual appeal of our templates.

Business Coaching & Consulting - Career Coach

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Workflow Settings now has a Sender domain dropdown under Sender details. Pick any verified dedicated domain on the sub-account and every email action in that workflow sends from it, the same way domain selection already works in Email Campaigns. If the sub-account has no dedicated domains configured, the dropdown doesn't appear.

The Sender domain dropdown shows all verified dedicated domains on the sub-account, plus All domains.

If you enter a full sender email on a different domain. In that case, the sender email overrides the selected domain and a Sender domain mismatch warning appears because mismatched domains may affect deliverability. Sender details set inside an individual email action take final preference over the workflow-level settings.

Until now every workflow in a sub-account went out on the same domain. You could change the From address on a workflow, but that only changes the name people see, not the domain the email is actually sent on, so a promo blast and a booking confirmation always rose and fell together. One bad campaign and risks that other email confirmations landing in spam as well.

Now you pick the domain workflow by workflow. Reminders and receipts sit on one domain, promos and cold outreach on another, and a campaign that lands badly costs you that domain alone. You can also try a new domain on a single workflow and watch how it does before moving anything else across.

A sub-account sends appointment reminders and payment receipts on mail.acmeclinic.com, and runs its monthly promo nurture on news.acmeclinic.com. The promo volume builds reputation on its own domain, so a bad month there leaves the reminders untouched.

The test phone number field in the Send SMS action now uses the standard phone input with a country flag picker, the same one you see elsewhere in the app. Type your number the way you dial it and the test sends. The old "please add country codes" hint is gone, and the error text is now just "Invalid phone number".

The picker sits in front of the field and defaults to your sub-account's country. Whatever flag is selected, the number is saved in full international format before the test goes out, so the country is always known. Click the flag to open the list and search by country name or dialing code to switch it.

Most people type their own number the way they dial it, without a country code. That failed every time and gave an error that read like the number itself was wrong, so a quick test turned into a guessing game about formatting.

An agency on an India sub-account types 9089786755 to test a reminder SMS. The picker already shows the India flag, so the test sends to +919089786755.

The same agency wants to check the copy on a US client's number. They switch the flag to US, type 4088613552, and the test sends to +14088613552.

Creating a certificate can now start with a simple prompt. Certificate AI Beta turns your requirements into a complete, editable certificate design in minutes.

Certificate AI is currently in Beta, and we’ll continue improving the experience based on your feedback. 🚀