Changelog
Follow up on the latest improvements and updates.
RSS
What’s New in Social Planner:
We’re thrilled to introduce the Category Queue Public API, giving users the power to create, manage, and automate category queues directly via API.
Now users can build custom integrations, automate publishing workflows, and go beyond the Social Planner UI unlocking endless possibilities for advanced scheduling and automation.
✨Key Highlights
- Full CRUD Support: Easily create, update, fetch, or delete category queues and items programmatically.
- Comprehensive Endpoints for all actions in Category Queue
- Simple Authentication: Use the Location API key or OAuth token to access and manage queues securely.
💡 Why This Matters
- Automate posting and queue management beyond the UI
- Build deep integrations with third-party tools or internal dashboards
- Save time and scale content operations effortlessly
🔑 How to Use?
- Users will find this API under Public API Docs → Social Planner → Category Queue.
- Authenticate using your standard Location API key or OAuth token to get started.
What’s New in Social Planner:
Creating and editing posts via API just got smarter and more flexible! The Social Planner Post API now supports platform specific parameters for Facebook, Instagram, LinkedIn, Pinterest, and YouTube, making cross platform posting seamless and optimised.
😇 Key Highlights
- Platform Specific Fields: Each platform (Facebook, Instagram, LinkedIn, Pinterest, YouTube) now accepts its own details objects like post type, title, link, or media format.
- Smarter Media Handling: A new media Optimisation flag enhances image quality before publishing, ensuring your posts always look their best.
- Full Compatibility: All new parameters are optional and backward compatible existing integrations continue to work without any change.
🔍 Supported in APIs:
- POST /social-planner/posts → Create Post
- PUT /social-planner/posts/{id} → Edit Post
- GET /social-planner/posts and GET /social-planner/posts/{id} → Retrieve posts with the new fields
💡Why This Matters
- Unified and flexible post creation for all major platforms
- Fine tuned control for each platform’s behavior and content type
- Higher-quality, optimized media delivery
- Zero migration effort with no breaking changes
Updated API documentation is live at: https://marketplace.gohighlevel.com/docs/ghl/social-planner/post/index.html
new
Countdown Timers
Countdown Timers in WhatsApp Messages 🚀
You can now run limited time offers in WhatsApp messages with Countdown Timers.
🌟
How It Works
- Add a button in your WhatsApp template and link it to a fixed, recurring, or dynamic timer
- Or create a new timer on the fly
- When recipients click, they’ll land on an active or expired page based on the timer’s status
🥳
Benefits
- Run fixed-time offers in these campaigns to create urgency
- Deliver personalised offers using dynamic timers per contact
📝
How to Use
- Enable the feature from the Labs settings
- Create a WhatsApp template
- Add any header of your choice
- In the button section, choose Countdown Timer type
- Or Create your Timer and select your timer (fixed, recurring, or dynamic)
- Click on Edit Timer to edit the timer as required.
- Save the template
💡
Note
For dynamic timers created from WhatsApp, the trigger will be set as WhatsApp Sent by default but can be edited to anything else like WhatsApp delivered.
Help Article Link
What’s New in Social Planner:
We’ve revamped how YouTube tokens work! Tokens are now fully synced with Google’s OAuth lifecycle, eliminating the 30-day expiry that caused reconnections.
😇 Key Highlights
- No More 30-Day Expiry: Your YouTube connection stays active long-term.
- Synced with Google: OAuth token lifecycle now mirrors Google’s native system.
- Auto-Renewal Enabled: Tokens refresh automatically in the background.
- Fewer Post Failures: Reduced media and connection errors for YouTube publishing.
💡 Why This Matters
No interruptions, no reconnections and just seamless, reliable YouTube posting. Connect once and focus on your content!
No 30 days validity on Youtube, tokens will be refreshed automatically now:
🥳 What’s New in Social Planner:
Community users now automatically load by default across Post Composer, RSS Feed, and Community Settings making it easier and faster to select who’s posting without waiting for the list to fetch.
😇 Key Highlights
- Auto-Loaded Users: Community users are pre-fetched and ready when you open the composer.
- Infinite Scroll: Browse through large user lists effortlessly.
- Search Ready: Quickly find any community user without delays.
- Consistent Across Modules: Works the same way in Post Composer, RSS Feed, and Community Settings.
💡 Why This Matters
No more waiting for users to appear, creating posts or managing communities is now smoother, and faster.
How to Use It:
- Create RSS Post in community with predefined user list.
- Go to Social Planner and navigate to Community settings and see the user list.
- Post creation in community which predefined user list
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
1 New Website Templates Published
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Medical - 1
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🚀
2 New Funnel Templates Published
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Health & Wellness - 1
Business, Coaching & Consulting - 1
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🚀
1 New Email Templates Published
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Creative - 1
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🚀
1 New Form Templates Published
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Home Services - 1
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🚀
1 New Survey Templates Published
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Business, Coaching & Consulting - 1
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🚀
8 New Social Templates Published
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Financial - 2
Health & Wellness - 2
Holidays - 2
Home Services - 2
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🚀
2 New Ad Templates Published
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Real Estate - 1
Holidays - 1
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📣
1 New Snapshot
📣------------------------------------------------------
Other - Pet Groomer
🆕 What's New
Say hello to Quiz Result → CRM Field Mapping 🎉 — a game-changing update that allows quiz results to be automatically mapped into contact-level custom fields in the CRM.
This feature gives you structured, persistent access to quiz data for more personalized automations, segmentation, and follow-ups — eliminating the need for manual tagging or external tools!
🌟 Key Highlights
✅ Auto-generated Custom Fields
Automatically create fields for:
- Overall Score & Tier
- Category-wise Scores & Tiers
- Highest & Lowest Scoring Categories and their Scores
🌪️ Real-Time Field Updates
Fields are updated each time a contact resubmits the same quiz — no duplicates, just clean overwrites!
🔄 Seamless Integration with CRM & Automations
Mapped fields can be used in:
- Contact Segmentation
- Dynamic Follow-ups
- Conditional Workflows
⚙️ How It Works
📝 Complete a Quiz
User submits a quiz built using the Quiz Builder.
📊 Result Captured
The system automatically extracts scores, tiers, and category insights.
🧠 Fields Auto-Mapped
Fields like {{quiz_name}} - Overall Score and {{quiz_name}} - {{category_name}} - Score are created and updated under the contact record.
🔁 Use Anywhere in the CRM
These fields can now power workflows, filters, and personalized messages.
📌 Notes
- Default field types:
- Scores → Number
- Tiers/Category Names → Text
- Field creation respects quiz resubmission — no duplicates, only updates
- Compatible with Workflows, Automations, Smart Lists, Emails etc
🙌 This is a big step forward in turning quizzes into a powerful CRM data source — enabling smarter personalization and deeper automation across your campaigns.
new
Dashboard
Dashboard Summary AI ✨
We’ve completely reimagined the dashboard experience by bringing AI-powered insights to the forefront. Now, instead of just viewing raw numbers, you can instantly uncover trends, spot risks, and take action—directly from your dashboards.
What’s New
- Fresh Header Re-Design - A cleaner, modernized header makes it easier to navigate, filter, and edit your dashboards with fewer clicks.
- Dashboard AI Summary- With a single click, AI generates a smart summary of your dashboard—highlighting key metrics, growth patterns, and areas that need your attention.
- Generated AI Insights- AI doesn’t just summarize—it explains. Get context-rich insights like revenue peaks, performance drops, and next-step recommendations, helping you stay proactive instead of reactive.
- Follow-ups on Dashboard Summary- Ask follow-up questions directly from the summary to dive deeper. Whether you want to know what’s driving trends or explore specific metrics, AI gives you answers in seconds.
- Widget-Level AI Summaries-Zoom in on any widget—like your Opportunities line chart—and instantly see an AI-generated breakdown of configurations, performance, and comparisons, without manual digging.
Why It Matters
- Stop drowning in data—let AI highlight what matters most.
- Make faster, smarter business decisions with ready-to-use insights.
- Stay ahead of risks by identifying downward trends before they hurt performance.
Getting Started
Look for the ✨
Summarize Dashboard with AI
button at the top of your dashboards and experience a smarter, more actionable way to work with data.Also, if you hover over any widget in dashboard you will see option of AI too which can help you get more insight.
Dashboard Summary AI
Dashboard Widget AI Insight
Note
- User needs to enable AI Employee in order to use the AI summaries and widget summaries.
- AI Employee model window allows users to browse previous conversation to revisit the summaries and widget detailed by AI
- Followups only work on custom widgets and not on standard widgets
What’s Next for Dashboard AI?
In the future, Dashboard AI will go beyond summaries and insights. Users will be able to create widgets directly from screenshots or references, making setup faster than ever. These widgets will come with side-by-side real-time analysis and goal-driven suggestions, tailored to how a specific niche or industry is performing.
We’re thrilled to announce the global expansion of WhatsApp Coexistence! Businesses can now connect their existing WhatsApp Business App to GoHighLevel CRM—including accounts registered with Indian phone numbers—and enjoy dual-platform messaging without service disruptions or ban risk.
📖 Support Article: https://help.gohighlevel.com/support/solutions/articles/155000003417-whatsapp-coexistence-feature-closed-beta
Unsupported Regions & Countries
Coexistence is not available in:
Countries: Nigeria, South Africa
Why Enable WhatsApp Coexistence?
Stay active on your mobile WhatsApp Business App while unlocking CRM superpowers:
- Bulk Messaging
- Automations & Workflows
- Analytics & Insights
- Seamless Chat Continuity
Get the best of both worlds—personal communication + CRM efficiency—without interrupting existing chats or risking account bans.
Key Benefits
Seamless Integration — Link your WhatsApp Business App to the CRM in minutes.
Dual-Platform Flexibility — Continue chats on mobile while managing them in GoHighLevel.
Full Chat & Contact Sync — Import up to six months of chat history and all contacts for a unified inbox.
Powerful CRM Features — Use bulk sends, automated workflows, and interactive templates while your Business App stays active.
Meta Cloud API Compliance — 100% policy-safe; no ban risk.
Getting Started
Go to Settings → WhatsApp → Sign up with Facebook.
Follow the on-screen steps to link your WhatsApp Business App to LeadConnector.
Scan the QR code to securely pair your existing WhatsApp account.
Import contacts & chat history (up to 6 months) into the CRM.
Start messaging from both platforms—mobile and CRM—seamlessly.
Important Notes
Template messages are sent from the CRM.
Business profile updates remain in the WhatsApp Business App.
One phone number per WhatsApp Business App account under Coexistence.
Upgrade your communication workflow today—WhatsApp Coexistence is now available across most countries worldwide (with limited exceptions listed above).
new
Conversation AI
WhatsApp Policy Update: Business Solution Terms and AI Use
Meta has announced an update to the WhatsApp Business Solution Terms, effective January 15, 2026. The new terms introduce additional clarity around AI usage, data handling, and third-party integrations for all WhatsApp Business Solution Providers (BSPs).
This update is primarily intended to restrict external large language model (LLM) providers—such as OpenAI, Anthropic, or Perplexity—from using WhatsApp message data for AI model training or analysis.
GoHighLevel’s Conversation AI remains fully compliant with these new terms. Our AI operates within HighLevel’s infrastructure, acts on behalf of your business, and does not share or train on your WhatsApp data.
You can continue using Conversation AI on WhatsApp without any changes or interruptions.
For more details, read the WhatsApp Business Solution Terms
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