We tightened two of the most-used WhatsApp surfaces: the conversation composer and WhatsApp Settings / Manage. A false "Connect WhatsApp" prompt after the 24-hour window and a Settings page that loaded blank until you refreshed are both fixed, so WhatsApp behaves correctly on first load.

> Your connected accounts now show the right send options the first time, and Settings opens without repeated refreshes.

These are two surfaces WhatsApp users touch constantly. A false reconnect prompt after the 24-hour window makes a working account look broken and stops agents from sending templates, the only messages Meta allows once that window closes. A blank Settings page stalls onboarding and everyday configuration. Both now load in the correct state the first time, which removes a common source of support tickets and "is WhatsApp down?" confusion on a core messaging surface.

Your QR codes are now just a wallet tap away! 🚀

Users can now , making it easier to access and present the right QR code during offline customer interactions—without digging through a gallery full of saved images. This capability is available for .

* 👛 Add QR codes directly to , depending on the device

* ⚡ Open your wallet, select the right QR code, and have a customer scan it in seconds

* 🏷️ Wallet passes surface useful QR code details, helping users understand the

* 🎨 QR code passes are designed specifically for each wallet, taking advantage of the configurations supported by

* 🏢 Wallet passes currently display , helping drive agency and brand attribution

* 🔄 Existing QR codes can benefit from the feature too—there's no need to recreate them

Previously, users who needed QR codes during offline interactions often saved them as images in their phone gallery. 📸

As the number of saved QR codes grew, it became difficult to tell:

* Which QR code was meant for which purpose

* Where a particular QR code redirected

* Whether it represented a

With Digital Wallet support, users can keep their business QR codes organized and readily accessible alongside useful contextual information.

Instead of searching through photos, users can simply 🎯

The appearance of the wallet pass will because each platform provides a different level of pass customization.

For example, .

As a result, users should expect some visual differences depending on which digital wallet they use. The experience has been optimised around the capabilities available on each platform while keeping the important QR code information easily accessible. 📱

Each wallet pass currently displays . This ensures that the agency and its brand remain visible when the QR code is saved and subsequently presented from a customer's digital wallet.

Agency Branding is . We plan to make this , providing greater control over how branding appears on wallet passes. ✨

* The feature supports

* Wallet passes include important contextual details about the QR code to make identification easier

* Pass designs can vary between based on the configurations supported by each platform

* and is planned to become optional in the future

A small addition to the wallet, but a big improvement for QR codes on the go. 👛⚡

Campaign registration now takes you straight into Chat Widget Setup once your brand registration is done, instead of asking you to pick a registration path first. If the chat widget isn't how you collect consent, Manual Setup is still there.

If you move to Manual Setup and change your mind, a recommended callout in the left step panel of the Campaign details screen takes you back to Chat widget setup.

Ask AI Scheduler lets your assistant keep working when you're not in the app. Save a prompt once, pick how often it should run, and Ask AI runs it on schedule — then hands you the finished conversation the next time you open your phone.

Every Ask AI prompt was interactive. You had to be in the chat to ask "summarise yesterday's new contacts" or "check next Monday's appointments" — every single morning. There was no way to save a prompt and let it run on its own, no place to see the jobs your assistant was running for you, and no way to pause, re-trigger, or edit one without building it again from scratch.

The Scheduler turns any Ask AI prompt into a recurring task.

💡 Good to Know

📱 Supported platforms: iOS and Android

🔗 Fully cross-platform with web — tasks created on mobile appear on web and vice versa, with shared run history

Adding custom fields one at a time gets tedious fast — especially when you're building a long form with dozens of contact, opportunity, or custom-object fields. We've overhauled the sidebar in the builder to be faster, smarter, and easier on the eyes. Now you can browse fields by object, search by name, select multiple at once, and drop them onto your canvas as a group. 🎉

✨

The sidebar has been redesigned end-to-end with a focus on speed and clarity, and now brings a unified custom-field management experience across:

You can now select multiple custom fields at once and add them together — either by clicking "" or by dragging the selection onto the canvas as a group.

🌟

⚙️

That's it — a full contact section that used to take a dozen clicks now takes two. 🚀

🎯

📋

Google Demand Gen campaigns can now be from Ad Manager.

This allows users to convert existing Demand Gen campaigns into reusable templates and replicate campaign setups across locations without rebuilding them from scratch.

Several improvements to make creating content, moderating communities, and participating in discussions faster and more intuitive.

✨

📝

Formatting content is now easier than ever. Select any text in a post to reveal a floating formatting toolbar. Available options include Bold, Italic, Underline, Strikethrough, and inserting a link.

🚫

Moderating your community is now just a click away. Spot a spammer? Open the three-dot menu (⋮) on their post and select Ban User - no more switching to the Members tab to find them. A confirmation dialog lets you optionally delete all content created by the user before confirming the ban.

🎙️

Recordings can now be downloaded directly from the post itself. Open the three-dot menu (⋮) on a recording post and click Download Recording to save it instantly.

🔧 Improvements & Fixes

⌨️

Based on community feedback, the comment editor now uses more familiar keyboard shortcuts: Enter starts a new paragraph, Shift + Enter inserts a new line within the same paragraph, and Ctrl + Enter (or click Post) publishes the comment.

💡

These updates help admins create better-looking posts, moderate more efficiently, manage recordings with fewer clicks, and enjoy a smoother commenting experience - all without leaving the editor or navigating away from the feed.

The Update Contact Field action now includes a new Add action type for multi-select fields. You can add selections to multi-dropdown and multiple-checkbox fields without replacing values already stored on the contact.

Choose Add to append the selected value(s) to the contact’s existing selections. When Add is selected, the field picker only shows multi-dropdown and multiple-checkbox fields.

Previously, updating a multi-select field replaced all existing selections, which could unintentionally remove saved values. The new add operation makes it easier to build on existing contact data without overwriting it.

A contact selects “Email Marketing” on a form, which is saved in a multiple-checkbox field called 'Services Interested In'. Later in the workflow, the update contact action can now add “SMS Marketing” to that same field while keeping “Email Marketing” selected. Nothing gets overwritten.

We’ve improved validation and error handling for in Ad Manager to make campaign publishing more reliable and easier to troubleshoot.

For , an additional validation flow checks campaign fields, advertising requirements, and platform requirements before submission.

For , the improved experience focuses on UI validation and clearer identification of issues across creatives and carousel cards.

Previously, some validation issues appeared only after a publishing attempt or surfaced one at a time, resulting in repeated fix-and-retry cycles.

These improvements help users:

Events now supports Meta Pixel tracking, giving organizers visibility into how visitors move from discovering an event to completing an RSVP or ticket purchase.

Organizers can add their Meta Pixel directly to an event and map key attendee actions to Meta events — making it easier to measure conversions, understand funnel drop-offs, and optimize event marketing campaigns.

Track key RSVP conversion points:

Track the complete ticket purchase funnel:

Completed ticket orders are tracked even for $0 orders, giving organizer a consistent conversion signal across free and paid tickets.

Completed ticket orders can send additional commerce context to Meta, including:

This gives organizer better conversion data for measuring and optimizing campaigns driving ticket sales.

We've also added session-based deduplication to prevent the same attendee action from being reported multiple times.

This protects conversion data during scenarios such as:

Until now, organizers could promote their events through Meta, but measuring what happened after someone landed on the event experience was limited.

Meta Pixel support closes that gap.

Organizers can now understand the complete journey from event page visit → registration intent → completed RSVP or ticket order, use those conversion signals to measure campaign performance, and build better audiences for their event marketing.

For ticketed events, the addition of order value, currency, and ticket-level information also makes it possible to measure revenue outcomes — not just registrations.

Events → Settings → Link & tracking → Meta Pixel