The Create WhatsApp Template builder now validates your variable placeholders inline as you type, so you catch mistakes at authoring time instead of finding out after WhatsApp rejects the submission.

> No more saving a template, waiting, and getting a WhatsApp rejection you have to decode. Bad variables are flagged immediately, right in the builder.

Nothing to enable. Validation is built into the builder (). Just build your template, and any invalid variables are flagged inline before you can save.

Create Template is one of the most-used WhatsApp surfaces, and a template rejected by WhatsApp after you save is pure wasted effort: you have to guess what WhatsApp did not like and retry. Catching variable mistakes inline turns a delayed, opaque rejection into a clear, immediate fix, so templates go live faster and generate less support confusion on a core messaging surface.

When a customer who uses a WhatsApp username messages you, WhatsApp shares only their username, not their phone number. You can now add a "Share contact info" button to a WhatsApp template, or send it from a workflow, so the customer shares their phone number in one tap and a username-only lead becomes a fully contactable one.

> This is how you recover phone numbers from username adopters, so they no longer sit as contacts you cannot call, export, or run phone-based automations on.

Usernames give customers phone-number privacy, which is good for them but leaves you with contacts you cannot call, export, or run phone-based automations on. Requesting contact info closes that gap: one tap converts a username-only lead into a fully usable contact, with the number captured cleanly and no duplicates. It keeps LatAm and other high-adoption WhatsApp markets fully monetizable instead of filling up with unreachable contacts.

Chat Widget now integrates with , making it easier to keep every widget consistent with your brand. Your location’s brand colors and fonts are now available directly within the panel.

Color pickers now show from your location’s Brand Board alongside a shared palette.

Colors already used across your custom-themed Chat Widgets automatically populate the Default palette the first time you open the builder.

Any new color you use is automatically added to the Default palette and becomes available across all Chat Widgets in that location.

Fonts configured in your Brand Board now appear separately from the standard font library for easier access.

The Styles panel now uses HighLevel’s , providing a consistent color selection experience across the platform.

Colors are normalized and deduplicated automatically to prevent repeated colors from cluttering the palette.

Your existing custom colors are automatically added to the Default palette, so there’s nothing you need to recreate.

If your location doesn't have a Brand Board yet, you'll see an option to set one up directly from the builder.

Maintaining consistent branding across multiple Chat Widgets no longer requires repeatedly finding and entering the same colors and fonts.

With Brand Board integration:

Keep Chat Widgets aligned with the rest of your HighLevel brand experience.

Access approved brand colors and fonts directly while designing.

Reuse colors across every widget within a location.

Preserve existing widget colors automatically.

Spend less time manually configuring styles across multiple widgets.

Live in production for all custom-theme color pickers in Chat Widget.

Brand Colors are in Chat Widget and are managed through Brand Boards.

The can be updated and is shared at the location level.

A configured Brand Board is required for Brand Colors to appear.

Existing Chat Widgets require .

Existing website embed snippets require .

Chat Widget compliance settings are now more flexible, giving businesses greater control over how legal notices and visitor consent are handled.

The previous all-in-one HIPAA compliance setting has been upgraded to a new section.

You can now:

below the contact form without requiring any visitor action.

with custom wording for explicit opt-ins such as SMS or email marketing consent.

depending on your business needs.

when the form loads.

when required consent is missing, with a “Please tick this box to continue.” message.

, including whether consent was given, whether it was required, and the exact consent text shown to the visitor.

Navigate to:

From here, you can configure your legal notice, consent checkbox, required/optional behavior, and pre-checked state. The live preview updates as you configure the experience.

Legal disclosures and explicit marketing consent don't always serve the same purpose. Previously, they were handled through a single setting.

With this update, businesses can independently configure disclosures and consent, making it easier to create the right experience for different compliance requirements while maintaining a clear record of what each lead agreed to.

Existing widgets remain unchanged until they are opened and saved in the builder.

Existing legal text is automatically carried over to the appropriate field.

Widgets created through retain their existing compliance configuration.

New widgets default to:

Legal notice:

Consent checkbox:

Required consent:

No changes to existing website embed code are required.

You can now offer , giving bookers the flexibility to choose the meeting length that works best for them.

Instead of creating separate calendars for 15-minute, 30-minute, or 60-minute meetings, you can configure on the same calendar.

From your calendar settings, you can:

When multiple durations are configured, bookers will see them as easy-to-select options on the booking page. Selecting a different duration automatically refreshes availability to show slots that can accommodate the selected meeting length.

If only one duration is configured, the booking experience remains unchanged.

Multiple durations are supported across:

The selected duration is also supported when , allowing the meeting length to be changed along with the date or time.

Changes to your calendar's duration options .

For example, if you remove a 30-minute duration while future 30-minute appointments are already booked, those appointments remain unchanged. Their calendar events, reminders, and notifications continue to use the originally booked duration.

New appointments can only use the duration options currently configured on the calendar.

When rescheduling, bookers will see the calendar's currently available durations. If their original duration is no longer offered, they'll be asked to select a new duration before completing the reschedule.

Available for:

This update makes it easier to offer flexible meeting lengths while keeping availability, bookings, and calendar management within a .

💳

Selling through Forms and Surveys is great—but asking someone for their credit card when the order comes to nothing isn't. We've introduced a new Require Credit Card setting on the Sell Products element, so free orders can be completed without any card entry at all.

✨

A new toggle is now available on the Sell Products element in:

When turned OFF, a product order that with nothing recurring due will and complete as a free checkout.

⭐️

⚙️

📋

Free and paid offers can now live in the same Form or Survey without asking customers for card details they shouldn't need to give. 🎉

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👷

🌟

📝

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Automotive - 1

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Marketing Agency - 1

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Automotive - 1

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Health & Wellness - 2

Creative - 2

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Automotive - Car Rental Agency

Health & Wellness - Weight Loss

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Home Services - Dry Cleaning

Health & Wellness - Weight Management

Finance - Payment Solutions

Creative - Digital Designer

Business Coaching & Consulting - Education Tutor

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Insurance - Health Insurance

Finance - Credit Repair

Real Estate - Real Estate Management

Business Coaching & Consulting - Business Mentoring

Marketing Agency - Affiliate Marketing Services

Finance - Tax Consultant

Creative - Professional Photographer

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Sales & Appointments - Calendar Booking Confirmation

Industry-Specific - Just Sold/Just Listed Announcement

Industry-Specific - Insurance Quote Follow-Up Sequence

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Creative - Dance Company

Badges can now be issued and used to trigger follow-up actions directly through Workflows, making it easier to automate recognition and what happens next.

Anthropic and Google models are now available inside the AI Agent Action in workflows, alongside OpenAI. You can choose your provider, select a model, and control how much reasoning it applies, all from a redesigned selection interface.

The AI Agent Action now supports models from three providers:

Models are grouped by provider in a new selection interface. Models that support reasoning are marked with a thinking chip, and each model carries a short description of what it is built for, so you can evaluate the options before committing.

Set reasoning effort to Low, Medium, or High from the same dropdown. Higher effort produces deeper reasoning on complex tasks; lower effort returns faster responses on simpler ones. Effort control is available on models that support thinking.

A flagship model can handle multi-step reasoning where accuracy is critical, while a faster, lighter model handles intent classification, simple reads, and basic operations - allowing you to choose the right model for your task in hand.

Effort control adds a second dimension to that decision, letting you tune quality against speed and token consumption on each action independently.

Layered on top of the token optimization shipped earlier, the same task now runs up to 50% cheaper.