The AI Assistant in Workflows now reports on WhatsApp performance alongside Email and SMS. You can ask about any WhatsApp step in plain language and get delivery and read metrics calculated from live data.

The Assistant returns total sends, delivered, failed, and pending counts for any WhatsApp step, along with calculated delivery and failure rates. Read counts among delivered messages and the corresponding read rate are included.

Specify any time window, such as "last 2 weeks," and the Assistant compares it against the immediately preceding period, showing volume movement and whether delivery is trending up or down.

Each answer leads with the headline figures, then identifies what changed, with plain-language observations on volume, delivery versus failure, and read behaviour.

No configuration is required.

WhatsApp is among the most used actions in Workflows, and its performance data previously sat outside the Assistant's coverage. With this release, Email, SMS, and WhatsApp all resolve through the same conversational interface, so workflow performance can be assessed in one place rather than across separate dashboards and execution logs.

Google Merchant Center is now available as a Marketplace app, allowing merchants to connect their Ecommerce Store to Google Merchant Center and sync eligible for visibility across Google Shopping and other supported Google surfaces.

Key capabilities include:

Expired Client Portal magic links no longer lead contacts to a dead end. Contacts are now automatically redirected to the OTP login flow, making it easier to regain access without requesting or regenerating a new magic link.

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When a contact opens an expired Client Portal magic link, they are automatically taken to the OTP verification screen instead of seeing an error or needing to regenerate the link.

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An OTP is automatically sent to the contact’s email address. For added privacy, the email address is masked on the verification screen.

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Contacts can now recover access independently after a magic link expires, reducing login friction and support requests related to expired links.

No setup is required. The fallback is automatically enabled for Client Portal magic link authentication.

Magic links expire for security reasons, but expired links previously created unnecessary friction for contacts trying to access the Client Portal. With automatic OTP fallback, contacts can securely self-recover access without needing a new link from an admin.

Keeping learners informed just got easier! Course creators can now share important updates directly within their courses using .

* — Create, edit, clone, and delete announcements directly from the Courses admin.

* — Add formatted text, images, and links to make announcements more engaging.

* — Share announcements with learners from specific courses or across all courses.

* — Send announcements directly to course members via email when needed.

* — Learners can discover new announcements through banners and unread indicators.

* — Learners can view all announcements and open individual updates without leaving their learning experience.

Course updates no longer need to rely solely on external email campaigns. Announcements give creators a while reaching learners where they're already studying.

This helps creators keep their audience informed and gives learners a simple way to stay up to date without disrupting their learning experience.

Once published, learners can discover new announcements through the .

We’re making it easier to view and interact with contact details without losing your place. With the new , clicking a contact’s name from the or page now opens the contact within the same page instead of automatically redirecting you to the contact details page. This gives you quick access to contact information and conversations while keeping your current workflow in context.

Previously, clicking a contact’s name from opportunities or appointments redirected you to the contact details page. You can now choose how you want to view the contact:

* Opens the left panel of the contact details page alongside conversations and other right-panel features.

* Opens an expanded view with the contact details panel and an extended Conversations view.

* If you prefer the existing experience, you can continue opening the full contact details page directly.

If you open the full contact details page from the overlay, you can also navigate back to the page you were previously working on, helping you continue where you left off. A separate icon is available for users who want to skip the overlay and open the Contact details page directly.

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The overlay also respects your . If your contact details page has been customized, those same customizations will appear in the overlay, providing a consistent experience across both views.

Managing opportunities and appointments often requires quickly checking contact information or reviewing a conversation. Previously, doing so meant navigating away from the page you were working on and then finding your way back.

The contact overlay reduces this unnecessary navigation by bringing contact details and conversations directly into your existing workflow. This means fewer page changes, better context retention, and faster access to the information you need.

The contact overlay is currently available for . We plan to gradually extend this experience to additional areas where contact names appear, making it easier to access contact information without leaving your current workflow.

Moving from HubSpot to HighLevel just got easier.

With the new HubSpot Importer, you can connect your HubSpot account and migrate important CRM data directly into HighLevel—without relying on manual CSV exports.

You can now import:

Your import will continue running in the background, so you can leave the page and return later.

The Import History table lets you track progress and review completed imports.

After an import, you can:

The “” workflow trigger now supports reviews from all review platforms integrated with the account.

Previously, the trigger was limited to Google Reviews and Facebook Reviews. Now, workflows can also be triggered by reviews received from platforms such as Trustpilot, Yelp, TripAdvisor, and other supported review sources.

Businesses often collect reviews across multiple platforms, not just Google and Facebook.

Until now, reviews coming from other integrated platforms could not trigger workflow automation. This meant teams had to manually monitor those sources and were limited in how they could respond to new reviews.

With this enhancement, you can now automatically:

Reach out to us directly at reputation@gohighlevel.com to drop your feedback.

We’re strengthening document privacy and access controls across the platform with HIPAA compliance in mind. Documents uploaded as attachments through the notes section will now be private by default, giving you greater control over how sensitive information is accessed and shared.

Previously, documents uploaded through notes were public in nature and could be shared without expiration or additional privacy controls. With this update, newly uploaded documents will benefit from enhanced privacy protections while still giving users the flexibility to choose the appropriate sharing method.

We're working towards bringing in more privacy and data control for you to expand document security across the platform. In the next phase, these privacy and access controls will be extended to document attachments shared through custom fields, creating a more consistent and secure document-sharing experience.

In dashboards and custom reports, every widget's number stat shows a trend badge (▲/▼ with % change), and you can now control whether an increase or a decrease in that number should be colored positive (green) or negative (red).

Metrics where lower is better — like unsubscribe rate, bounce rate, churn, or cost per lead — can now show accurate trend colors instead of always assuming "higher is good."

This applies no matter which chart type you've picked for the widget — Number, Line, or Bar — since the trend badge appears consistently across all of them when "Comparison Date Range" is set.

📝 Notes:

You can now control access to 80+ features across the platform — up from around 30-35 — giving you far more complete control over what your sub-accounts (clients) see.

Feature permissions are now organized into a clear three-level structure: Category > Module > Feature. Instead of scrolling through one long, flat list, you can manage access at whatever level makes sense — an entire module at once, or an individual feature within it.

This new structure is reflected everywhere you configure permissions: on a sub-account directly, on a SaaS plan (available on Pro plans), and when selecting or managing a plan for a client.

If you whitelabel HighLevel for your clients, you need to be sure that when you turn a feature off, it's actually off — and that you can find the setting you're looking for without hunting through a long list. This update delivers both: broader coverage across the platform, an organized hierarchy that's easy to navigate, and more reliable enforcement so toggled-off features stay hidden from your sub-accounts.