You no longer need to publish your AI Studio project before adding a custom domain. Connect your domain first, and your site goes live on it automatically as soon as DNS is verified.

Projects that are already live keep their current version when you connect a new domain.

Teams often create the same Company twice under names that look alike, such as Tesla, Inc. and Tesla Inc, or with a small typo, which splits Contacts, deals and history across two records. Preemptive Duplicate Detection for Companies checks the name and domain as you type in Add Company and shows Companies that may already exist, so you can open the existing record instead.

Avoid splitting account information and associated work across accidental duplicates. Check for an existing Company during entry, so your team can keep working from the same record.

Create complete, branded videos with multiple scenes, captions, and professional finishing — all using your Managed Agent!

With the new Multi-Shot Film Generation capability, Managed Agents can now create short films of up to 60 seconds, featuring consistent visuals, branded title cards, captions, and end screens.

Simply describe your video idea, and your agent takes care of planning, generating, and assembling the final film!

✨ What's New?

🎥 Multi-Shot Video Generation

Create complete short films with 2–8 shots, up to 60 seconds long.

Maintain consistent characters, outfits, and settings across scenes.

Choose between 4, 6, or 8-second clips.

Support for landscape (16:9) and vertical (9:16) formats at 720p.

Longer films (5–8 shots) render in the background and are delivered when ready.

🎨 Brand Integration

Connect your agent to a Brand Board.

Automatically apply your brand's colors, fonts, and logo.

Generate branded title cards and end screens.

Add calls to action aligned with your brand voice.

💬 Captions & On-Screen Text

Add clear, readable captions directly to videos.

Include professional title cards and closing screens.

Ensure text remains sharp and readable throughout the film.

⚡ Automated Video Creation

Generate videos directly through agent conversations.

Create films as part of scheduled or triggered agent executions.

Automatically deliver completed videos to the conversation or the requesting automation run.

🎞️ Professional Video Quality

Consistent audio loudness across all shots.

Automatic quality checks for black frames, frozen scenes, silent shots, and incorrect durations.

Optional opening and closing frames using your own images.

💡 What Can You Create?

Promotional Videos: Create engaging advertisements for products and services.

Social Media Content: Generate branded Reels, Shorts, and social media stories.

Product Showcases: Highlight product features across multiple scenes.

Business Introductions: Create professional branded introduction videos.

Marketing Campaigns: Automate video creation for recurring promotions.

🛠️ How to Get Started

Navigate to AI Agents → Agent Studio → Managed Agents.

Open an existing agent or create a new one.

Enable Video Generation under the agent's settings.

Select your preferred Brand Board.

Describe the video you want your agent to create.

Example Prompt:

"Create a 3-shot promotional film for my coffee shop showing the morning rush, freshly brewed coffee, and happy customers. Add a title card, captions, and our brand logo."

Your Managed Agent will plan the scenes, generate the clips, and assemble the final video!

🎯 Why This Matters

Complete Video Creation: Go beyond individual clips to produce finished short films.

Consistent Branding: Automatically apply your brand identity across videos.

Save Time: Reduce manual video editing and assembly.

Automated Content Production: Generate videos through conversations, schedules, and triggers.

Professional Results: Get consistent visuals, readable captions, and quality-checked output.

Usage-Based Billing: Pay only for the video shots actually generated, billed per second.

📢 Important Notes

Supports 2–8 shots, with a maximum film duration of 60 seconds.

Available in 16:9 and 9:16 formats at 720p.

Films with 5 or more shots are supported in live chats and actual scheduled or triggered executions, but not builder test runs.

Video generation is billed per second of each shot created.

From a simple idea to a complete branded film — Managed Agents make video creation easier, faster, and more automated! 🚀

You can now use in Workflow Maps to identify workflows and folders worth reviewing, including workflows with default names, workflows with no enrollments in the last 60 days, and empty folders.

Over time, test workflows, unfinished experiments, and empty folders make an account harder to understand. Cleanup gives you a starting point for reviewing that clutter and keeping the account organized.

Go to , then open in the left rail.

We know how important it is to keep your conversations going. Whether you're following up with leads, running campaigns, or staying connected with customers, unexpected messaging interruptions can affect your business.

That's why we've improved our to make messaging restrictions fairer and temporary pauses shorter.

With more balanced messaging quality thresholds and greater flexibility, we're helping you , while continuing to protect your messaging reputation and deliverability.

And the early results are encouraging! , a promising step toward making messaging more reliable and predictable for your business.

Not every messaging issue should lead to an interruption.

We've refined how we evaluate messaging quality, giving businesses more flexibility while continuing to identify patterns that may affect deliverability.

Here's how the updated safeguards work:

Only messages flagged by downstream providers with error 30007 count toward the carrier filtering rate.

More room for normal messaging fluctuations, fewer unnecessary interruptions, and clearer opportunities to improve messaging quality before restrictions become necessary.

When messaging needs to be temporarily paused, getting back to your customers should be as straightforward as possible.

This means less time waiting and more time focusing on the conversations that matter to your business.

We also want to help you avoid more serious messaging issues before they affect your business.

If an account experiences , additional temporary pauses or a manual review may be necessary.

Our team can help review these situations and guide you through the appropriate next steps.

This approach is designed to:

Rather than waiting for serious issues to affect your messaging, we're taking a more proactive approach to help you maintain healthy sending practices and protect your ability to reach customers.

We've also improved how we keep you informed when your messaging activity needs attention.

You'll now receive clearer notifications explaining:

Our goal is simple:

Every message represents an opportunity to connect with your customers, and we want to help you make the most of it.

With these improvements, you can:

Your feedback continues to shape how we improve messaging in HighLevel.

We understand how important reliable communication is to your business, and we're committed to making our messaging safeguards .

We'll continue refining these safeguards based on your feedback and the results we observe as more businesses use this improved approach. Our goal is to keep finding the right balance between protecting messaging quality and giving your business the flexibility it needs to grow.

As always, if you have questions, suggestions, or need guidance on improving your messaging practices,

A set of quality of life updates for Custom Objects, most of them requested by customers. You can now rename an object's primary field from its settings, copy internal names with one click, open uploaded documents straight from the list view, and see your own name for the Company object in Custom Fields settings.

Keep field names accurate after setup, copy exact internal names for integrations without typos, and open documents without opening each record.

When a contact taps a button or picks a list option in a WhatsApp message, your workflow now reliably continues down the branch for the option they chose. Booking, confirmation and service-selection flows run the way you built them, so you stop losing contacts to the Timeout branch after they've already given you an answer.

> ✅ Your contact made a choice. Now your workflow always respects it.

Nothing to do. Your existing workflows get the fix automatically, with no need to re-save anything.

Interactive buttons and lists are the quickest way to move a contact from a question to a decision on WhatsApp, but only if the workflow acts on the answer. When a tap is missed, a ready-to-book customer gets treated as unresponsive, and that's exactly the moment you lose them.

The association label picker on records is clearer and quicker to work with. Each label now shows the label it is paired with on the other record, so similar labels are easy to tell apart. Admins also get a Create association label shortcut at the bottom of the picker, which opens the right settings page with the form ready, so a missing label no longer means a hunt through Settings.

Pick the right side of a paired label the first time, and add a missing label as soon as you need it instead of searching through Settings.

Show your customers the familiar "typing..." bubble while your workflow or AI agent prepares a reply. Instead of silence after they message you, customers see straight away that their message landed and an answer is on the way, so automated WhatsApp conversations feel personal and fewer customers give up before you respond.

> 💬 Silence after a message reads as "nobody's there." A typing bubble tells your customer you're already on it.

Only add the indicator where your workflow will actually send a reply. Showing "typing..." and then sending nothing is a worse experience than showing nothing at all.

More and more WhatsApp conversations are now handled by automation and AI agents, and customers judge them by how human they feel. A conversation that goes quiet after the first message looks broken, and customers who think nobody is there send the same message again or leave. The typing indicator is the simplest way to show them someone is on it.

Edits you make to WhatsApp templates and snippets now flow straight into the messages your workflows send. Update the content once and every WhatsApp workflow step using it sends the new version, so your automations stay accurate without anyone re-opening and re-saving steps.

> ✏️ Change it once, and it's live everywhere. No more contacts receiving last month's offer because a workflow step was never re-saved.

Your workflows are only as good as the message they send. When automations quietly send outdated wording, expired offers or missing personalisation, it costs you trust and conversions, and finding every affected step takes time your team does not have. Now your content and your automations stay in sync by default.