Changelog
Follow up on the latest improvements and updates.
RSS
🛠
Problem Statement
Personalized emails use custom values that depend on contact data such as first names, company names, or appointment details. When this information is missing from a contact record, emails can display blank spaces or incomplete messaging, particularly in subject lines and email body content.
✨
What We Did
We introduced support for default values for custom values directly within the email editor. Users can now configure a fallback value for each custom value instance used in emails, subject lines, and preview text.
For example:
Hi {{contact.first_name}}
Default value: there
This ensures emails continue to display naturally even when the contact field is empty.
Default values can be added, edited, or removed directly from the custom value edit modal within the editor.
💡
Impact
- Prevents blank spaces and broken personalization in emails.
- Keeps subject lines, preview text, and email content polished and professional.
- Improves email readability and engagement even when CRM data is incomplete.
- Gives users more flexibility by allowing different default values for the same custom value in different contexts.
📝
Note
This feature is supported across workflow emails, campaign emails, bulk actions, and email templates. Default values are configured per custom value usage and do not overwrite existing contact data.
Revant Images:
new
improved
Reputation
Multi-Page Reputation Integrations Are Here (52+ Platforms Supported) 🚀
You can now connect multiple pages per platform across all supported reputation integrations—making it easier than ever to manage reviews at scale.
With support for
52 platforms and no limits on page connections
, you get full flexibility and control over your reputation management.🚀 What’s New
🔗 Connect Multiple Pages per Platform
- Easily link multiple business pages under the same platform (e.g., multiple Facebook or Yelp listings).
- Ideal for agencies and multi-location businesses managing several brands or branches.
♾️ Unlimited Page Connections
- No caps, no restrictions. Add as many pages as you need and scale without friction.
🌐 52 Supported Review Platforms
- Manage reviews across a wide range of platforms including:
- Google Business Profile, Facebook, Yelp, TripAdvisor, Trustpilot, Zillow, Zomato, Airbnb, Amazon, Booking.com, Uber Eats, Glassdoor, Indeed, OpenTable, and more.
⚙️ Centralised Integration Management
- View all connected pages in one place
- Monitor connection status (Active / Not Connected)
- Manage or remove connections anytime
- Access sync and page-level details easily
🔍 Page-Level Visibility & Control
- Get full transparency for every connected page:
- Page link/reference
- Connection status
- Review count
- Last sync details
🛠️ How It Works
- Go to Reputation → Settings → Integrations
- Select a platform
- Click Connect Account
- Add one or more page links
- Use Manage to view, monitor, or remove connections anytime
💡 Why It Matters
- Manage multiple locations and clients from one place
- Remove scaling limitations for review management
- Gain deeper visibility into page performance
- Simplify onboarding for agencies
- Centralise reputation management across all platforms
Do drop a feedback in Labs or reach out to us directly at reputation@gohighlevel.com or reshma@gohighlevel.com
new
improved
Conversations
Conversations: Catch Up on Unread Messages Faster
Overview:
Finding unread messages in long conversations just got a lot easier. With new visual indicators, you can instantly locate unread messages without scrolling endlessly, saving time and ensuring nothing gets missed.
What’s New?
- “New” Divider in Conversations:Clearly marks where unread messages begin in the thread
- Auto Scroll to Unread:Opening an unread conversation automatically takes you to the first unread message
How It Works:
- Open any unread conversation
- You’ll be automatically taken to the first unread message, marked by a “New” divider
- The “New” indicator is cleared only when you reply or manually mark the conversation as read. It will persist even if you navigate away or refresh the page
Why it Matters:
Unread messages can easily get buried between campaign logs, activities, or long message threads. This update removes the guesswork by guiding you directly to what needs attention, helping you respond faster and manage conversations more efficiently.
Note:
- "New" indicator will only be shown for messages received after April 23, 2026.
- You can enable this from labs - Conversations: Quickly Find Unread Messages with New Indicators
new
Social Planner
Facebook Text Posts with Backgrounds: Now in Social Planner
We didn’t just add text posts, we brought Facebook’s native background post experience directly into Social Planner. ✨
You can now create, schedule, and publish colorful Facebook text posts without switching to Facebook manually.
🚀 What’s new
- Native Facebook Background Posts: Create Facebook-style text-only posts with colorful native backgrounds directly inside Social Planner.
- Supports instant publishing and scheduling
- Fully integrated into the existing post composer
- Background Picker Inside Composer: When Facebook is selected, a new Text Background option appears.
Users can:
- Browse multiple background presets
- Select backgrounds instantly
- Preview styles live while editing
- Real-Time Facebook-Style Preview: The composer now mirrors Facebook’s native appearance for background posts.
- Live background updates
- Automatic font resizing based on text length
- Better visibility into the final published post
- Smart Validation & Auto Handling
The system automatically manages background compatibility:
- Backgrounds work only for text-only Facebook posts
- Adding media disables background selection automatically
- Editing a scheduled post with media removes the selected background
👷 How to use this feature
- Go to Marketing → Social Planner
- Select Facebook as your platform while creating a post
- Click Text Background
- Choose a background preset
- Add caption of your choice
- Publish or schedule your post
💡 Why it matters
- Create more engaging Facebook posts quickly
- Increase visibility in crowded social feeds
- Reduce dependency on native Facebook posting
- Speed up content creation workflows for teams and agencies
📝 Notes
- Backgrounds are supported only for text-only Facebook posts
- Adding images/videos disables the background option
new
Automations
Workflow Builder: Resize and Expand Sidebars
What’s new?
We added new workspace controls to the workflow builder, giving users more flexibility while editing workflows. You can now resize the action and trigger sidebar, and expand individual actions or triggers to full screen when you need more room to configure them.
New workflow builder options -
Resize the sidebar
-Adjust the width of the action or trigger sidebar by dragging it left or right. This helps you choose how much space the configuration panel takes based on your screen size and the amount of detail you are working with.
Expand actions and triggers
- Open any action or trigger in full screen to focus on its configuration without working inside a narrow panel. This is useful for longer setup areas like emails, forms, messages, or actions with multiple fields.
How to use it
- Open any workflow action or trigger.
- Drag the sidebar edge to resize the panel.
- Use expand mode for the action, trigger when you need more space.
Why we built it
We built this to support different screen types and give users full flexibility over how they want their workflow workspace to look. It helps users focus on detailed setup when needed and gives them more room to configure larger actions and triggers.
Additional Notes
- Applies to workflow actions, triggers, and the features in the left side bar.
- Action and trigger sidebars can be resized based on screen size and preference.
- Actions and triggers can be expanded to full screen.
What's new
You can now bulk delete records across Custom Objects, Companies, and Tasks - with no upper limit on how many records you can delete in a single action.
Previously:
Custom Objects had no multi-select on the list view, so records could only be deleted one at a time.
Companies and Tasks supported bulk delete, but were capped at 100 records per action.
Both limitations are now gone, and the experience is consistent across all three modules. Deleted records can also be restored within 60 days from the Bulk Actions page.
This feature is currently in Subaccount > Labs.
How it works
- Go to the desired Custom Objects/Company/Tasks in your sub-account
- On the list view, use the checkboxes on the left of each row to select the records you want to delete. Use the header checkbox to select all records on the page.
- Click Delete from the bulk actions bar that appears.
- Confirm the action in the dialog.
- You can check the progress and logs in the bulk actions page
What gets removed
Deleting a record also removes all of its relations and associations, including:
- Associations to related Notes and Tasks
- Associations to related Contacts, Companies, Opportunities, and other Custom Object records
- Any association labels applied to those relationships
The related records themselves are not deleted - only the link between them and the deleted record.
Restore Deleted Records
Bulk-deleted records can be restored within 60 days from the Bulk Actions page.
- Open the Bulk Actions page
- Locate the deletion job you want to reverse. Click the three-dot menu on the right and click Restore
The restore runs as a new job and reinstates the records along with their field values, associations, and association labels.
💡 Why it matters
Bulk Delete helps teams:
- Clean up large volumes of stale, test, or mis-imported records in seconds
- Avoid the friction of deleting records one at a time on Custom Objects
- Skip the 100-record batching workaround on Companies and Tasks
- Recover deleted records within a 60-day window if anything goes wrong
- Keep the delete experience consistent across the CRM
Help Docs
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new
Reporting
Dashboard
New Dashboard Widgets for Appointment Services & Rentals
👀
What's New?
- 11 new Appointment Service widgets covering revenue, coupon performance, staff rankings, and location-level insights — all available directly in the dashboard and custom reports.
- 11 new Rentals widgets for tracking rental revenue, inventory status, deposit collection, and booking lifecycle (upcoming, active, overdue, unconfirmed).
- Appointment Count by Service and Appointment Count by Service Category are now consolidated under the Services sub-module for easier navigation.
Note: Appointment count now reflects meetings only — Previously, dashboard’s appointment count widgets in the Meetings module included both meeting and service bookings. They now show meeting appointments only. Service and rental booking counts have their own dedicated widgets under the Services sub-module.
👷
How It Works:
- In Agency view, head to Sub Account Settings → Calendar Settings to enable Services and Rentals.
- Navigate to sub-account's Dashboard or Custom Reports builder.
- Find all 37 widgets including the two newly relocated Appointment Count widgets in Widgets => Appointments module.
- Add Service/Rentals widgets from the Appointments module to monitor inventory and booking health.
🌟
Why It Matters:
- Maximize revenue visibility— Instantly see which services, staff, and rental listings are driving the most revenue, so you can double down on what works.
- Optimize rental operations— Track overdue, unconfirmed, and upcoming rentals in one place, reducing manual follow-up and inventory blind spots.
- Improve coupon ROI— Measure coupon redemptions, revenue impact, and top-performing codes to make smarter promotional decisions.
- Cleaner sub-module structure— 37 widgets are now grouped under Appointments for Meetings / Services / Rentals, making the widget library easier to navigate as it grows.
⏭️
What's Next?
- More widgets for deeper drill-down views within service and rental widgets for location- and staff-level reporting.
📝
Notes:
- All 22 widgets are also available in the quick filters panel and custom metrics.
- Available to all sub accounts with Calendar Appointment Services or Rentals enabled.
- i18n ready — available in all supported languages.
new
Phone System
Coming Soon: India Phone Numbers + Voice Calling
We’re excited to share that India phone numbers will soon be available in inventory, along with Voice Calling capabilities.
We’re looking for agencies interested in joining our beta release and helping shape this rollout.
If you’d like early access, fill out the interest form here:
new
Certificates
🔳 QR codes are now supported for Certificates
📣 Overview
You can now add QR codes directly to your Certificates — making them easier to verify, more interactive, and more professional.
QR codes can now be used to help employers, clients, teams, or external parties instantly verify certificates or access important links with a quick scan.
No external QR generators. No manual uploads. Everything works natively inside the platform.
🚀 What’s new?
✅ QR code support for Certificates
You can now add a QR code directly inside the Certificate Builder.
Choose between:
- Verification QR– Redirects to the official certificate preview and validation page.
- Custom link QR– Redirects to any custom URL such as a portfolio, website, LinkedIn profile, or booking page.
🎨 QR styling options
Customize your QR code with:
- Background color
- Stroke color
Live preview updates instantly on the canvas while editing.
✅ Why it matters?
- Makes certificates instantly verifiable
- Adds professionalism and trust to every certificate
- Creates new ways to drive traffic and engagement
- Gives creators more flexibility without needing external tools
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
1 New Website Templates Published
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Health & Wellness - 1
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🚀
1 New Email Templates Published
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Creative - 1
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🚀
1 New Form Templates Published
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Travel & Hospitality - 1
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🚀
2 New Survey Templates Published
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Beauty & Fashion - 1
Automotive - 1
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🚀
4 New Social Templates Published
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Business Coaching and Consulting - 2
Beauty & Fashion - 2
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🚀
5 New Facebook Ad Templates Published
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Real Estate - Real Estate Wholesaling
Home Services - Solar
Marketing Agency - Advertising
Health & Wellness - Gym
Automotive - Car Dealer
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🚀
5 New Google Ad Templates Published
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Home Services - Floor Installation
Health & Wellness - Nutrition Services
Finance - Bookkeeping Services
Creative - Music Group
Business Coaching & Consulting - Business Consultant
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🚀
5 New Linked Ad Templates Published
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Marketing Agency - Automation Software
Business Coaching & Consulting - Real Estate Consultant
Creative - Architectural Design
Finance - Accounting Services
Marketing Agency - Social Networking Services
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📣
1 New Snapshot
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Home Services - Pest Control
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