Changelog
Follow up on the latest improvements andΒ updates.
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Overview
OpenAI's newest models, GPT-6 Sol and GPT-6 Luna, are now available in the AI Agent action and the GPT action in Workflows. They replace the GPT-5.6 models, with more accurate outputs, cleaner responses, and pricing that is 50 percent lower.

What's New
GPT-6 Sol:
The model for complex work. It is built for multi-step agent tasks, business workflows that span multiple apps, and decisions that need careful reasoning. GPT-6 Sol makes roughly half as many factual mistakes as GPT-5.6 Sol.GPT-6 Luna:
The fast, efficient model for high-volume tasks such as classification, summaries, tagging, and quick replies. At higher effort settings, GPT-6 Luna matches GPT-5.6 Sol on factual accuracy at a fraction of the cost.Model Selection:
Both models appear in the Model dropdown of the AI Agent action and the GPT action.

How to Use
- Add or open an AI Agent action or a GPT action in your workflow.
- Open the Model dropdown.
- Select GPT-6 Sol for complex tasks or GPT-6 Luna for fast, high-volume tasks.
- Save and publish your workflow.
Why This Matters
More reliable automations:
Fewer factual mistakes mean fewer bad outputs flowing into downstream steps, such as a wrong tag, a misrouted contact, or an inaccurate reply.Better results on real business workflows:
On OpenAI's benchmarks for end-to-end workflows across sales, marketing, support, and operations, both models outperform their GPT-5.6 predecessors. GPT-6 Luna delivers better results at up to 58 percent lower cost per task.Cleaner outputs:
Responses are clearer and tighter, with less jargon and no loss of substance, so generated content needs less cleanup before it reaches customers.AI at lower cost:
Both models cost half of what GPT-5.6 Sol and Luna did, which makes it practical to run AI steps across more workflows and at higher volumes.new
Communities
Content Moderation in Communities
Community admins now get an automatic first line of defense against spam and rule-breaking content. Posts and comments that match flagged keywords are held for review before they ever go live.
What's New?
π Keyword & Phrase Flagging
Set the words, phrases, or domains you don't want in your community. Any post or comment that matches a flagged keyword is automatically held back from the feed and sent to admins for review. Matching is case-insensitive - phrases are recommended over single words for precision.
A Suggested starter pack of common spam and scam phrases is included to help admins get started with one click. A "Try your rules" tool lets admins paste sample text to test whether it would be held, before anything goes live.


π Reviewer Screen
Flagged content lands in the Needs review tab. Admins can see exactly which keyword triggered the flag, preview the full post, and Approve & publish or Remove it in one click. Flagged content stays invisible to the rest of the community until an admin gives it the green light.

π© Reported by Members
Member-reported posts and comments now surface in their own Reported by members tab. Admins can see who reported the content, review the full thread, and choose to Keep or Remove it.
π€ Author Visibility
Authors still see their own pending post on their timeline with a clear "In review" status - full transparency, zero confusion. The post remains hidden from everyone else until approved.
π Instant Notifications
Admins are notified via email, in-app, and push alerts the moment something is flagged - so nothing slips through unnoticed.
π Admins Post Freely
Content from admins and owners is never held up for review. Moderation rules apply only to member-generated content.
βοΈ How It Works
- Navigate to Settings β Content Moderation.
- In the Keywords tab, add your own flagged words/phrases or click Add starter pack to load common spam phrases.
- Optionally, use the "Try your rules" tool to test sample text against your keywords.
- When a matching post or comment is submitted, it's automatically held and appears in the Needs review tab.
- Review, then Approve & publish or Remove.
- Member-reported content surfaces separately under Reported by members.
π§ Also Improved: Post & Comment Search
π Smarter Search Results
Search now handles typos, different phrasing, synonyms, and non-English or accented text - so members find the right post even when they don't type it exactly.
Results now rank by relevance instead of newest-first, so the best matches show up at the top.

π‘ Why This Matters
Growing communities can't be moderated post-by-post forever. Content Moderation gives admins a scalable, automated way to enforce community guidelines from day one β holding problematic content before it reaches the feed, rather than cleaning up after.
π Notes
- Keyword matching is case-insensitive. Phrases are recommended over single words for precision.
- Flagged content is hidden from all members except the author (who sees an "In review" status).
- Admin and owner content is never held for review.
- AI-powered spam detection is coming soon on this same foundation.
new
Communities
Course filtering in Communities
Members can now filter and sort courses directly from the Learning page, making it faster to find the right content in communities with growing course libraries.
β¨ What's New?
π― Filter by Topic, Difficulty & Language
The Learning page now includes filter options so members can narrow down courses by
Topic, Difficulty, and Language
. Select one or more values across any combination of filters to quickly find what's relevant.Course creators assign topic, difficulty, and language values from the course builder. Once assigned, those filters become available for members inside the community.

π Sort Courses
Members can also sort the course list by
Title (AβZ / ZβA), Newest, or Oldest
- giving more control over how courses are browsed.π± Available on Mobile
Course filtering is available on the mobile app as well. Filter chips for Topic, Difficulty, and Language appear at the top of the Learning tab, with a bottom sheet for selecting values.

π‘ Why This Matters
As communities add more courses, a flat list becomes harder to browse. Filters let members quickly narrow down by interest, skill level, and preferred language - spending less time searching and more time learning.
π Notes
- Filters are based on topic, difficulty, and language values assigned to courses in the builder.
- Multiple filters can be combined for more precise results.
- Available on both web and mobile.
Communities and Courses now support Dark Mode on GoKollab web. Members can switch to a comfortable darker experience, while community owners can configure separate light and dark brand palettes - keeping their identity intact in both modes.
β¨ What's New?
One-Click Dark Mode for Members
Members can switch between light and dark appearances directly from the top navigation. The selected mode is remembered across refreshes and applies across the entire experience.
Separate Light and Dark Branding for Owners
Community owners can configure and preview light and dark color palettes independently from
Settings β Appearance
. Editing one palette does not overwrite the other - each mode gets its own brand colors. Choose from preset community themes or fully customize the palette.
Full Coverage Across Communities
Dark Mode adapts across the entire community experience - posts, comments, channels, chats, members, events, calendars, mentions, attachments, About pages, and community cards all render in the selected appearance.

Learning Experience
Courses, lessons, assessments, assignments, quizzes, and live-session surfaces remain readable and visually consistent in Dark Mode.

Discovery & Shell
Dark Mode extends beyond individual communities to the full platform shell β including discovery, home showcases, onboarding, pricing, integrations, information pages, and account surfaces.

How It Works
As a
member
:- Open a Community on the web.
- Select the appearance switcher (π) in the top navigation.
- Choose Dark Mode.
- Your preference is remembered automatically.
As a
community
owner
:- Open your community's Settings β Appearance.
- Select the Light or Dark color mode.
- Choose a preset theme or customize the palette.
- Preview your changes in real time.
- Click Save changes.
Existing communities continue working without configuration changes. Legacy custom themes will use their existing palette when a separate dark palette has not been configured.
Why This Matters
Communities are used for long sessions - discussions, events, courses, and content creation. Dark Mode provides a more comfortable viewing experience in low-light environments while preserving each community's brand identity. Separate palettes give owners full control over how their branding appears in both modes, instead of relying on automatic color inversion.
π Notes
- Dark Mode is available on the web.
- Light and dark palettes are configured independently - changes to one do not affect the other.
- Member appearance preference persists across sessions.
- A few surfaces (e.g., Studio navigation) don't yet retain the setting on navigation - this is a known follow-up.
Overview
We are strengthening how conversation attachments are accessed to provide better security and more granular control over sensitive files.
As part of this update, attachments will no longer rely on directly accessible links. Applications accessing attachments outside of HighLevel will need the appropriate permission and authenticated access.
This change will initially apply to
email conversation attachments
, with other conversation channels planned for future phases.Why are we doing this?
Conversation attachments can contain sensitive or confidential customer information. To strengthen data protection, we are introducing additional access controls around these files. This ensures that attachments are only accessible to applications and users with the appropriate permissions, while also creating a more consistent and secure approach to file access across HighLevel.
What are we doing?
We are introducing a new permission-based access model for conversation attachments.
With this change:
- Applications will need an additional file access permissionto access conversation attachments.
- Attachment links will move to a new, more secure format.
- Applications accessing or displaying attachments outside of HighLevel will need to verify that they have permission before retrieving the file.
- Existing attachment links will continue to work during only till Nov 30, 2026, giving developers time to make the required updates.
- The first phase will cover email attachments. We plan to extend this approach to other conversation channels and file-based custom fields in future phases.
Who will be affected by this change?
For most HighLevel users,
there will be no change to the existing experience
. This change primarily affects marketplace developers and applications that access or display email conversation attachments
outside of HighLevel. These developers will need to update their applications with the new file access permission and ask existing users to reauthorize their application. Developers will need to complete the required updates by Nov 30, 2026
, after which the new access controls will take effect.PS: Applications that do not access conversation attachments do not need to take any action.Β
Opportunity Smart Lists and Opportunity Smart Tags can now be included in Snapshots. Set up your views and tags once in a template subaccount and push them to every new subaccount instead of rebuilding them each time.
What's included:
- Opportunity Smart Lists and Opportunity Smart Tags are now selectable assets when you create or push a Snapshot


- Smart List configuration carries over β filters, sort, manage-fields setup, list vs board type, and pipeline visibility
- Smart Tags carry over with their colour coding and linked pipeline
- Conflict handling on load, so pushing to a subaccount that already has assets doesn't create duplicates


Good to know:
- Smart Lists and Smart Tags depend on Pipelines. You must include the related pipelines in the same push, or the smart lists and tags won't be created in the destination subaccount.
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
π
1 New Website Templates Published
π------------------------------------------------------
Marketing Agency - 1
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π
4 New Funnel Templates Published
π------------------------------------------------------
Other - 3 (Coming Soon Pages)
Marketing Agency - 1
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π
8 New Social Templates Published
π-----------------------------------------------------
Restaurant and Bar - 2
Automotive - 2
Medical - 2
Legal - 2
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π
5 New Facebook Ad Templates Published
π-----------------------------------------------------
Home Services - Solar
Travel & Hospitality - Boutique Hotel & Resort
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π
5 New Google Ad Templates Published
π-----------------------------------------------------
Other - Creative Artists
Medical - Dermatology Practice
Marketing Agency - CRM Platform
Legal - Accident Attorney
Insurance - Health Insurance Agent
-----------------------------------------------------
π
7 New Linked Ad Templates Published
π-----------------------------------------------------
Insurance - Agricultural Insurance
Finance - Transaction Processing Services
Finance - Retirement Planning Specialist
Creative - Architecture & Urban Planning Studio
Medical - Chiropractor
Business Coaching & Consulting - Corporate Mentorship
Marketing Agency - Digital Media Creator
------------------------------------------------------
π£
1 New Snapshot
π£------------------------------------------------------
V2 Industry - Legal - Intellectual Property Law Firm






















new
StudiΓ³ AI
AI Studio Live for All
AI Studio is now live from Labs for all locations.
β οΈ Important user permissions changes
- Sub-account user and admin permissions for AI Studio are now off by default. Access is kept only for sub-account users who already had AI Studio enabled in Labs.
β¨ Whatβs new
- A Home banner appears when people on your sub-accounts still need AI Studio access.
- Open Configure, search or select users, then confirm. You can grant access to everyone, or pick specific people.
- Setup usually finishes in a few minutes. Those users can then open and use AI Studio.
π Who sees this banner
- Agency owners, admins, and agency users with write access.
- Sub-account users and read-only agency users do not see the banner.


Whatβs New?
Businesses can now create Tax Zones, under Manual Taxes, to organize and apply user-defined tax rates based on a customer's country or state. This provides greater control for businesses that need different manual tax setups across the regions they sell in, while keeping tax configuration easier to understand and maintain.
Create Geographic Tax Zones
- Create zones by grouping specific countries and states together.
- Give each zone a recognizable name based on the region or tax setup it represents.
- A country or state can belong to only one Manual Tax Zone at a time, preventing overlapping tax configurations.
Example:
Create a Canada Tax Zone containing the relevant Canadian regions and associate the manual tax rates you want customers in that zone to be charged.Steps:
- Attach your existing user-defined tax rates to any zone as required.
- Add up to 10 tax rates per zone.
- Add or remove rates as your tax configuration changes.
- When a tax rate is attached to both - product and zone, it applies on the checkout i.e. an intersection of the 2 apply.
- For a tax rate to be applied, it should be attached to the product as well as the zone.
- For any region not defined in any zone, all rates attached to the product will apply without filters.
- If a zone has no tax rates associated with it, customers in that zone will not be charged any taxes.
- Existing tax rates attached to products will have the same behavior if no zones are defined without impacting current set-up.
- Automatic Taxes continue to take priorityand manual tax rates & associated zone rules will apply only if automatic tax is OFF or unavailable.
- Deleting a tax rate from a zone only removes it from that zone and does not delete the primary rate.
How does manual tax zone work in conjunction with automatic taxes if both are configured?
- Manual Tax Zones also work alongside Automatic Taxes without requiring you to choose one system exclusively with manual taxes acting as a fallback and automatic taxes taking priority.
- Automatic Taxes take precedence whenever they are available for the applicable country and product combination.
- Manual tax rates associated with a zone apply when Automatic Taxes are disabled or unavailable for that combination.
- This makes Tax Zones particularly useful for configuring regional tax rates while retaining manual taxes as a fallback alongside Automatic Taxes.
A Clearer Tax Experience
- Tax settings are now organized into dedicated areas for:
- Display settings - Tax Inclusive / Exclusive β configure the default behavior for whether product prices include or exclude taxes.
- Automatic Taxes - configure automatic tax categories and nexus.
- Manual Taxes - create and manage manual tax rates and organize them into geographic Tax Zones, if required.
Where Can I Find This?
Go to: Payments β Settings β Taxes β Manual Taxes
From here, you can:
- Create and manage manual tax rates
- Create Tax Zones
- Select the countries/states belonging to each zone
- Associate existing manual tax rates with a zone
- Review and update the rates configured for each zone
Whatβs Next?
Weβll continue expanding Manual Taxes to support more flexible regional tax configurations and make it easier for businesses with complex tax requirements to control how manual taxes are applied across different geographies.
Visuals
Landing Page

Create Tax Zone

Tax Zone without Tax Rates

Attach Tax Rate

Add more Tax Zones

Tax Zone with Tax Rates

Delete Tax Zone

π§ Overview
When a service has multiple staff members β e.g., junior and senior stylists, different specialists, varying levels of experience β customers picking from a plain list of names often can't tell who's the best fit.
You can now add a short role tag, like "Lead Therapist" or "Senior Consultant," to each staff member's profile, and it shows up as a badge right where customers choose who to book with β making that choice easier and giving your staff's role more visibility.
π What's New?
β
Create reusable badges
Create as many role badges as you need β e.g., Lead Therapist, Senior Consultant, and so on. When assigning a badge to a staff member, every badge you've already created shows up to pick from, so you're not recreating the same tag for each person.
β
One role tag per staff member
Add a single text-based role badge (up to 30 characters) for each staff member from your staff details settings.
β
Pick a color for each badge
Each staff role tag can have its own color β so roles are visually distinct at a glance instead of every badge looking the same.
β
Shown as a badge during staff selection
When a staff member has a tag configured, it appears as a badge on their card during staff selection on the booking widget β styled in a lighter shade of your widget's primary color so it fits your theme without dominating the card.
β
No empty badges
Staff without a configured tag show no badge or placeholder β their card stays clean.
β
Updates reflect right away
Edit or remove a badge, and the booking widget reflects the change the next time it loads.
β
Consistent on desktop and mobile
The badge renders the same way across both desktop and mobile widget layouts.
π§© How to Use It
- Go to Services β Staff.Editthe staff member for whom you would like to add a badge
- Under theBasic detailstab, navigate to theStaff badgedropdown.
- Add/select a badge for the staff member
- Saveβ the tag now shows as a badge next to that staff member during staff selection on your booking widget.
π― Why This Matters
- Helps customers quickly identify the right person to book with when there's more than one staff member to choose from.
- A single, simple tag keeps setup light and easy to scan β no need to build out full staff bios.
- On-brand badge styling keeps the booking experience polished without extra design work on your end.
- Consistent across desktop and mobile views, so the experience doesn't change based on how a customer books.




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