We’re making it easier to view and interact with contact details without losing your place. With the new , clicking a contact’s name from the or page now opens the contact within the same page instead of automatically redirecting you to the contact details page. This gives you quick access to contact information and conversations while keeping your current workflow in context.

Previously, clicking a contact’s name from opportunities or appointments redirected you to the contact details page. You can now choose how you want to view the contact:

* Opens the left panel of the contact details page alongside conversations and other right-panel features.

* Opens an expanded view with the contact details panel and an extended Conversations view.

* If you prefer the existing experience, you can continue opening the full contact details page directly.

If you open the full contact details page from the overlay, you can also navigate back to the page you were previously working on, helping you continue where you left off. A separate icon is available for users who want to skip the overlay and open the Contact details page directly.

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The overlay also respects your . If your contact details page has been customized, those same customizations will appear in the overlay, providing a consistent experience across both views.

Managing opportunities and appointments often requires quickly checking contact information or reviewing a conversation. Previously, doing so meant navigating away from the page you were working on and then finding your way back.

The contact overlay reduces this unnecessary navigation by bringing contact details and conversations directly into your existing workflow. This means fewer page changes, better context retention, and faster access to the information you need.

The contact overlay is currently available for . We plan to gradually extend this experience to additional areas where contact names appear, making it easier to access contact information without leaving your current workflow.

Moving from HubSpot to HighLevel just got easier.

With the new HubSpot Importer, you can connect your HubSpot account and migrate important CRM data directly into HighLevel—without relying on manual CSV exports.

You can now import:

Your import will continue running in the background, so you can leave the page and return later.

The Import History table lets you track progress and review completed imports.

After an import, you can:

The “” workflow trigger now supports reviews from all review platforms integrated with the account.

Previously, the trigger was limited to Google Reviews and Facebook Reviews. Now, workflows can also be triggered by reviews received from platforms such as Trustpilot, Yelp, TripAdvisor, and other supported review sources.

Businesses often collect reviews across multiple platforms, not just Google and Facebook.

Until now, reviews coming from other integrated platforms could not trigger workflow automation. This meant teams had to manually monitor those sources and were limited in how they could respond to new reviews.

With this enhancement, you can now automatically:

Reach out to us directly at reputation@gohighlevel.com to drop your feedback.

We’re strengthening document privacy and access controls across the platform with HIPAA compliance in mind. Documents uploaded as attachments through the notes section will now be private by default, giving you greater control over how sensitive information is accessed and shared.

Previously, documents uploaded through notes were public in nature and could be shared without expiration or additional privacy controls. With this update, newly uploaded documents will benefit from enhanced privacy protections while still giving users the flexibility to choose the appropriate sharing method.

We're working towards bringing in more privacy and data control for you to expand document security across the platform. In the next phase, these privacy and access controls will be extended to document attachments shared through custom fields, creating a more consistent and secure document-sharing experience.

In dashboards and custom reports, every widget's number stat shows a trend badge (▲/▼ with % change), and you can now control whether an increase or a decrease in that number should be colored positive (green) or negative (red).

Metrics where lower is better — like unsubscribe rate, bounce rate, churn, or cost per lead — can now show accurate trend colors instead of always assuming "higher is good."

This applies no matter which chart type you've picked for the widget — Number, Line, or Bar — since the trend badge appears consistently across all of them when "Comparison Date Range" is set.

📝 Notes:

You can now control access to 80+ features across the platform — up from around 30-35 — giving you far more complete control over what your sub-accounts (clients) see.

Feature permissions are now organized into a clear three-level structure: Category > Module > Feature. Instead of scrolling through one long, flat list, you can manage access at whatever level makes sense — an entire module at once, or an individual feature within it.

This new structure is reflected everywhere you configure permissions: on a sub-account directly, on a SaaS plan (available on Pro plans), and when selecting or managing a plan for a client.

If you whitelabel HighLevel for your clients, you need to be sure that when you turn a feature off, it's actually off — and that you can find the setting you're looking for without hunting through a long list. This update delivers both: broader coverage across the platform, an organized hierarchy that's easy to navigate, and more reliable enforcement so toggled-off features stay hidden from your sub-accounts.

Events is now available in Labs for all agencies.

Until now, access to Events was being rolled out manually — agencies had to reach out with a Location ID to enable the beta.

That changes today.

Agencies can now discover Events directly in Labs, decide which sub-accounts should have access, and start testing the complete Events platform without requesting access from our team.

Events brings the complete event lifecycle into HighLevel — from creating and promoting an event to selling tickets, managing attendees, checking people in, and automating what happens before and after the event.

Businesses can use Events for conferences, workshops, webinars, meetups, classes, online events, hybrid experiences, and more.

Create free, paid, RSVP, in-person, online, and hybrid events.

Manage event details, schedules, speakers, registrations, and settings from one place.

Create customizable event pages for event details, schedules, and registration.

Control page sections, layouts, and styling, including Custom CSS.

Embed event pages inside HighLevel Funnels or external websites.

Create multiple free and paid ticket types with pricing, inventory, and sales windows.

Run promotions using coupon codes and add-ons.

Collect information for every attendee in multi-ticket registrations.

Manually add attendees and record or collect payments on their behalf.

Automatically issue QR-code tickets after registration.

Scan tickets and check attendees in using the HighLevel mobile app.

Track attendance, live check-in activity, and staff performance from the event dashboard.

Trigger automations when attendees register or check in.

Build workflow branches using event, ticket, and check-in information.

Wait until, before, or after an event date to automate timed communication.

Build confirmations, reminders, post-event follow-ups, nurture campaigns, and CRM journeys using HighLevel Workflows.

Agency admins now have full control over the rollout.

Go to:

From there, agencies can:

Once enabled, Events is available under:

This is the next step in opening Events to the broader HighLevel ecosystem.

We are still in Beta, and this is the right time for feedback.

Enable Events, build real events, run registrations, and help shape where the product goes next.

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Funnels can now include a complete ecommerce store experience, allowing merchants to combine funnel steps with product browsing, cart, checkout, and order confirmation in one flow.

Your Threads content can now live alongside the rest of your social strategy. ✨

With Threads Post Sync (Beta), you can automatically import your existing Threads posts into Social Planner, giving you one place to manage historical content, monitor engagement, and repurpose posts.

Note: Available in Beta through Labs.

Import your existing Threads content, including:

Synced posts retain available content and engagement data, including:

Reuse supported Threads posts by cloning text, image, video, carousel, and GIF posts directly from Social Planner.

Once enabled, Threads posts are synced automatically every 24 hours. You can also track sync progress and receive notifications if your account needs to be reconnected.