Changelog
Follow up on the latest improvements and updates.
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new
App Marketplace
Introducing App Updates with Versioning in the GHL Marketplace
We are introducing App Updates powered by explicit App Versioning in the HighLevel Marketplace.
This release is a foundational platform improvement that enables developers to ship updates safely and allows existing users to upgrade apps without uninstalling and reinstalling. It replaces the legacy Marketplace behavior and establishes a modern, controlled, and transparent update lifecycle.
✅ Important Context: How Updates Worked Before
Previously, the GHL Marketplace did not support in-place app updates. Developers were required to make changes directly on the live app, and while new installations received the latest version, existing installs could not be upgraded. To access updates, users had to uninstall and reinstall the app, which often resulted in:
- Loss of existing configurations
- Disruption to active workflows
- Reluctance to adopt new releases
- Increased operational risk for agencies and sub-accounts
🔮 What’s New
With this release:
- Apps now support in-place updates
- Existing installs can be upgraded safely
- App configuration is preserved during updates
- Users can see what changed before updating
- Developers can release updates without impacting live users
- This brings the Marketplace in line with modern app ecosystems.
✨ Key Capabilities
- Explicit App Versioning
Apps now consist of multiple explicit versions. Each version maintains its own:
- Lifecycle status
- Review record
- Release notes
- Change history
Live versions are never edited directly.
- Version Lifecycle States
Each app version progresses through defined states:
- Draft – Editable working copy
- In Review – Submitted for Marketplace review (public apps)
- Live – Approved and installable
- Deprecated – Scheduled for removal
- Disapproved – Rejected version; editable like Draft
This ensures predictable, auditable releases.
- Version Limits & Safety Rules
To prevent unstable or excessive versions:
- Only one Draft or Disapproved version at a time
- Maximum of 3 total versions per app
- (Live + In Review + Deprecated) ≤ 2
- (Draft + Disapproved + In Review) = 1
These limits protect platform stability and review clarity.
- Creating a New Version
- Developers clone the latest Live version to create a Draft
- All development occurs without impacting production users
- A new Draft cannot be created until the current Draft or Disapproved version is resolved.
- Publishing an Update: Semantic Versioning
Developers must select a version type:
- Major (x.0.0) – Breaking or incompatible changes
- Minor (x.y.0) – Backward-compatible enhancements
- Patch (x.y.z) – Bug fixes only
- Release Notes: Release notes are shown directly to users during the update flow.
User Experience When an Update Is Available
When a new version goes Live:
- Installed apps show an Update button
- Displays version-specific release notes
- Major updates require explicit user confirmation
- Minor and Patch updates follow a standard safe flow
This prevents surprise changes and builds trust.
🧩 Module Update Behavior (Current State)
- Modules are currently associated with the app, not a specific version
- Changes to module functionality may become visible immediately after saving
Guidance
- Use Major versions when introducing new module capabilities
- Use private apps for testing
- Apply changes to live apps only when changes are production-ready
🗑️ Deprecating Old Versions
Live versions can be scheduled for removal with a minimum 3-day notice. On the deprecation date:
- The version is removed
- All installs using that version are automatically uninstalled
- This prevents outdated or unsafe versions from lingering.
🔜 What’s Next
We’re actively working on:
- Version-aware module updates
- Version-aware pricing updates
- Safer release controls and clearer update propagation
This release establishes the foundation for these improvements.
For more details, please check:
https://marketplace.gohighlevel.com/docs/oauth/HowToUpdateYourAPP/index.htmlFor questions or concerns:
improved
new
Forms
Surveys
Quizzes
New Submission PDF Layout with Attachments & Quiz Results Page Attachments
Overview
We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.
✨ What’s New
1. New Submission Layout (Forms)
- Updated submission layout for improved readability and consistency.
- Optimized for both on-screen viewing and PDF generation.
2. PDF Download Options (New vs Legacy)
- Added a dropdown selector instead of a tooltip.
- Users can now choose between: New PDF layout (improved formatting) or Legacy PDF layout (existing format)
- Available directly from submission views.
New Format:
Old Format:
3. Email Notification: PDF Attachments
- New “Send attachment” option added to notification settings.
- When enabled: Submission details are automatically generated as a PDF
- PDF is attached to notification emails
- Works for forms, surveys, and quizzes.
- Quiz results can now also be shared via email as a PDF. Quiz notifications now support two distinct PDF attachment options: Send Quiz Submissions as a PDF and Send Quiz Results as a PDF
Forms:
Quizzes:
What the Email Will Look Like?
🎯 Why This Matters
- Automatically sends PDFs with submission emails
- Cleaner layouts for easier reading and sharing
- More control over what gets sent (submissions, results, or both)
📥 Overview
We’re reaching out to let you know about upcoming carrier fee changes that will impact some messaging routes starting January 19, 2026. These updates come from our underlying providers and affect how much carriers charge to send or receive messages via SMS & MMS across various number types.
While these updates are out of our control, we’re committed to being transparent, so you always know what to expect and can plan your usage accordingly.
📊 What’s Changing?
Some carrier fees in United States for outbound and inbound messaging across SMS & MMS channels will change,
Here are a few examples (in USD):
- Outbound SMS : $0.0030→$0.0045
- Inbound SMS : $0.0030→$0.0025
- Outbound MMS : $0.0050→$0.0100
- Inbound MMS : $0.0000→$0.0100
📌 These changes will automatically be reflected in your account starting January 19, 2026.
🔍 Why This Is Happening
From time to time, our providers update messaging carrier fees in response to evolving network costs, routing changes, and carrier-level agreements. These fees are passed through directly and apply across the entire industry, regardless of platform.
✅ No Action Needed
You don’t need to make any changes. These updates will take effect automatically, and you’ll see the new rates reflected in your future invoices.
🙏 Thank You
We know price changes aren’t always welcome, but transparency is one of our core values - especially when it comes to billing. If you have questions or need help reviewing how this might impact your messaging strategy, our team is here to support you.
fixed
improved
SaaS Mode
Bug Fixes & Improvements to SaaS Billing and Upgrades
We’ve rolled out a few important fixes to improve reliability and accuracy across SaaS billing and subscription management.
✅
What’s Fixed
BGN Currency Removal (Compliance Update)
- Effective January 1, 2026, Bulgaria transitioned from Bulgarian Lev (BGN) to Euro (EUR). As a result;
- All SaaS prices created in BGN have been discontinued.
- Subscriptions associated with BGN prices were effectively canceled.
- Creation of new prices or SaaS plan categories in BGN is now blocked.
This ensures compliance with updated currency regulations.
Incorrect Amount Shown for Special Prices During Reactivation
- Issue occurred for special prices (custom prices created outside SaaS Configurator).
- When a subscription with a special price went into cancelled state and the sub-account attempted reactivation, the payment modal showed an incorrect amount.
- Fix: The reactivation flow now correctly displays the actual special price amount.
Fixed Upgrade Permission for SaaS V2 Sub-Accounts
- Agencies can control whether sub-accounts are allowed to upgrade their SaaS plans via a setting in SaaS Configurator (default: OFF).
- A bug prevented this setting from propagating to sub-accounts on SaaS V2. Even when agencies enabled upgrades, sub-accounts still could not upgrade.
- Fix: The setting now correctly flows to sub-accounts. Upgrade functionality works as expected when enabled by the agency.
💡
Why This Matters
These fixes ensure:
- Accurate billing during reactivation
- Reliable upgrade paths for growing SaaS businesses
- Alignment with updated currency regulations
No action required on your end - everything is already live and working as expected.
Overview: Based on level-up feedback from Labs, this release improves overall UI clarity by enhancing color contrast, increasing feature visibility, and optimizing the placement of key page elements.
The functioning of the page remains the same overall. Users can now create new tags from the contact card section.
What’s New in UI
• Color Contrasts and Better Visibilty
Input fields have been made darker to make them stand apart from their respective field names (two shades of grey lighter). Customers can now easily differentiate this change as it was visually disturbing earlier
• Empty Fields
Fields without input are indicated by double dashes, and the color of input fields has been adjusted to be slightly darker than the field text to enhance readability.
• Folder Colors
The UI displays the folders with a grey background to differentiate between the existing fields and folders.
• Opportunities moved under Actions
This was the most requested feature. Customers wanted a simpler way to view and add new opportunities, and the new flow significantly reduces both the number of clicks and the time required. The entire card is now clickable.
• Tags Display
Tags addition pop up made wider and cleaner. The tags are now displayed completely. We can now expand and collapse the tags section
• Engagement Score
The score is now displayed next to the contact name in the contact card. On click of this score, it opens the engagement score section.
• Add Additional Phone and Email
This feature now resides inside the contact folder. Users don't have to search on the folder name anymore.
• Delete Contact
To improve usability, the three-dot menu on the contact card has been replaced with a delete icon, reducing the effort required to locate the delete action.
improved
fixed
Conversations
✨ Conversations Page - UI Enhancements
Overview
We’ve rolled out a set of UI enhancements driven directly by feedback received from customers. These updates focus on improving clarity, usability, accessibility, and visual comfort on Conversations page, to help manage communications more efficiently.
How It Works
These enhancements are part of the
CRM Redesign: Conversations + Contact Detail Page (Beta)
in Labs. - To enable the new experience, go to Labs and turn on CRM Redesign: Conversations + Contact Detail Page (Beta).
- If you have already enabled this Labs toggle, all the enhancements listed below will automatically reflect in your account, no additional action required.
What’s New & Improved
- Richer Activity Logs:Activity entries now include more detailed context such as pipeline name, stage, and related information, making it easier to understand what changed and why at a glance.
- Better Usability with Clearer Icons:Icon sizes across the UI have been increased to improve visibility and allow quicker recognition of actions.
- Improved Bulk Select Experience:The bulk selection flow has been refined to make selection flow clearer and reduce confusion when managing multiple conversations.
- Clearer Email Thread Visibility:When emails contain multiple threads, the indicator is now more prominent and easier to notice, making it simpler to locate at a glance.
- Enhanced Visual Contrast:Background colors, font sizes and contrast levels have been adjusted to make conversations easier to scan.
- Larger Snippet Selector in Composer:The snippet selector in the message composer is now larger, making it easier to browse, select, and insert snippets for faster and more efficient messaging.
- Improved Translation Support:We’ve added translation support for previously missing strings, ensuring a more consistent and complete localized experience across languages.
We’d love to keep improving based on your input. If you have additional UI-related feedback, please share your feedback through Labs.
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
3 New Website Templates Published
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Home Services - 1
Other - 1
Marketing Agency - 1
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1 New Funnel Templates Published
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Marketing Agency - 1
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1 New Email Templates Published
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Beauty & Fashion - 1
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1 New Form Templates Published
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Health & Wellness - 1
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1 New Survey Templates Published
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Travel & Hospitality - 1
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12 New Social Templates Published
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Automotive - 2
Legal - 2
Marketing Agency - 2
Real Estate Agency - 2
Restaurant & Bar - 2
Travel & Hospitality - 2
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🚀
3 New Facebook Ad Templates Published
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Real Estate Agency - 1
Restaurant & Bar - 1
Travel & Hospitality - 1
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🚀
5 New Google Ad Templates Published
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Health & Wellness - Personal Fitness Trainer
Home Services - Pressure Washing Service
Insurance - Pet Health Plan
Legal - Immigration Law Firm
Marketing Agency - SaaS Platform
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📣
1 New Snapshot
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Finance - Financial Planner
What it does
Agency users can now set the default builder for new workflows (Standard or Advanced) and decide who’s allowed to switch a workflow’s view between builders.
Why we’re doing this
Teams want flexibility in how they build. This update makes it simple to pick a default, grant the right access, and grow Advanced Builder feature usage at your pace - while keeping control centralized with the agency.
Who it’s for
Agency Admins (to set defaults and permissions). It benefits sub-account admins/users by letting them work in Advanced without waiting on an admin - if permitted.
How to use
- Go to Workflows → Global Workflow Settings.
- Select the default builder (Standard or Advanced) and confirm.
- Set who can switch between builders (roles).
- New workflows will now open in the chosen default for all users.
Notes
- The default applies only to new workflows Existing workflows are unchanged.
- Any individual workflow can still be set to a different builder later. The last saved choice at the workflow level wins.
- Example: if the default is Advanced but someone switches a specific workflow to Standard, that workflow will keep opening in Standard until changed again.
Preview:
improved
Automations
AI Actions in Workflows — Now More Powerful
We've upgraded the underlying AI model powering all Workflow AI Actions. This is a significant under-the-hood improvement that delivers noticeably better results across the board.
What's Improved
- AI Translate — More natural translations that preserve tone and context
- AI Summarize — Sharper summaries that capture key details without losing nuance
- AI Intent Detection — Smarter detection with better understanding of nuanced queries
- AI Decision Maker — Improved accuracy in complex decision-making scenarios
What This Means for You
No configuration changes needed , your existing workflows automatically benefit from the upgraded model. You should see more reliable outputs, fewer edge case errors and overall higher quality results from every AI action.
Content Cloning has been introduced in the New Courses Builder to help creators duplicate course items quickly and efficiently. This enhancement allows
instant cloning of Lessons, Quizzes, and Assignments
, including all associated content and assets
, significantly reducing repetitive setup during course creation.What’s Included
- Content Cloning is available from:
- Course Outline View– Each Lesson, Quiz, and Assignment row now includes a Clone option.
- Editor Modal– The Clone option is also accessible from the sidebar overview.
- Upon confirmation:
- A cloned item is created adjacent to the original.
- A progress modal is displayed during the cloning process.
- Typical completion time is ~1–2 seconds.
- Cloned Content Details
The following elements are duplicated as part of the cloning process:
- Videos and all attached media
- Thumbnails (lesson-level and media-level)
- Descriptions and content body with exact formatting
- Quiz questions
- Assignment materials
Impact
- Speeds up course creation by eliminating repetitive configuration.
- Enables consistent reuse of structures across modules (e.g., recurring quizzes or assignments).
- Original content remains unchanged; cloned items are fully editable immediately after creation.
What’s Next
Extend content cloning across Courses, enabling creators to import content from one course into another for an even more streamlined creation experience.
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