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Follow up on the latest improvements and updates.

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new

Chat Widget

Voice AI

Embedded/Inline Voice AI Chat Widget

The Voice AI Chat Widget now supports a new
Embedded/Inline placement option
, allowing users to seamlessly integrate the widget within their website content rather than having it float in a corner. This enhancement makes the Voice AI experience more natural and immersive, giving businesses greater flexibility in how they present conversational AI on their sites.
👀 What’s New?
  1. Added
    Widget Placement
    options in the
    Style tab
    , users can now choose between:
  • Sticky (Default)
    : Floats on page corner, immovable.
  • Embedded/Inline
    : Renders inline inside page content.
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  1. Dynamic behavior
    based on placement:
  • For Embedded/Inline, customization simplifies to avatar and theme only.
  • Themes shift from Chat Window Themes to Avatar Themes.
  • Contact form toggle and widget position grid are hidden automatically as those won't be needed for the embedded type of voice AI widget.
  1. Preview Enhancements
    :
  • Embedded mode shows inline content block view.
  • Sticky mode continues to reflect floating preview with live styling updates.
👷 How to Use?
  1. Go to
    Sites > Chat Widget > Open an existing or create a new Voice AI chat widget > go to Style tab
    .
  2. Under
    Widget Placement
    , select
    Embedded/Inline.
  3. Customize avatar, theme, and button text (under
    Chat Window
    ) as per your specifications.
  4. Click
    Get Code
    > Copy the
    inline embed snippet
    .
image
  1. Paste the snippet inside any webpage section where you want the Voice AI widget to appear.
  • Below
    attached screenshots
    depict how a voice AI chat widget can be embedded in a funnel.
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⭐ Why This Feature?
This enhancement gives businesses greater flexibility to
embed the Voice AI Widget
directly within their page layout, making conversations feel natural and seamless. It’s perfect for users who want an
integrated, on-brand experience
instead of a floating chat bubble.
⏭️ What’s Next?
  • Phase 2: Introduction of
    multiple new themes
    for the Embedded mode.
  • Embedded/Inline Chat Widgets
    support will also be extended to
    Live Chat
    , bringing the same smooth inline experience to text-based interactions.
📝 Notes:
  1. Mobile responsive by default.
  2. Multiple inline placements supported with the same Voice AI agent configuration.
  3. A combination of embedded and sticky(chat bubble) can also be used in a website/funnel, users can use it however they want.

new

improved

Calendar

📦 Services (v2) : Now Supported in Snapshots!

🧭 Overview
We’re excited to announce that
Services
are now fully supported in Snapshots! This makes it
easier
than ever to replicate setups for Services across multiple sub-accounts.
Now, agencies can effortlessly
save time
during onboarding and ensure seamless duplication of Services across multiple sub-accounts.
⚙️ What’s New?
You can now include the following assets when creating or loading a Snapshot:
  • Calendar Services
    – All your configured service listings
  • Calendar Service Add-Ons
    – Add-ons linked to services are copied seamlessly
  • Calendar Service Categories
    – All grouping logic is carried over
  • Calendar Service Resources
    – Replicate equipment, rooms, or team member assignments
These assets are selectable independently while creating or restoring Snapshots, giving agencies full flexibility.
🔧 How It Works
  • Navigate to
    Agency View › Account Snapshots
  • Create
    Snapshot with the desired assets from the source sub-account
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  • Save
    the Snapshot
  • When
    loading
    into a location, choose the Services and related assets you want to include
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The selected Services, Add-ons, Categories, and Resources will be added to the new sub-account
🌟 Why It Matters
This feature
streamlines the onboarding
process for agencies, allowing them to
easily replicate
Services setup across different accounts. With pre-configured Services, agencies can ensure a consistent user experience and quickly provide Services templates to their clients.

new

improved

Media storage

Location-Wide Access to Trashed Items!

Overview
All users logged into the same location can now view and restore any items moved to the trash, regardless of who originally trashed them.
Previous Behavior:
When a user moved a file to the trash, only that specific user (the one who performed the action) could view or manage the trashed items. Other users within the same location could not access those files in the trash.
Why We Made This Change
We received consistent feedback describing a common issue:
  • An agency admin added new users.
  • One of those users moved files to the trash.
  • Later, that same user was deleted from the account.
Because only the original user could view their trashed files, the remaining users could not recover those items, which sometimes led to accidental data loss. This update fixes that by making trashed items visible and restorable by any user in the same location, ensuring data remains recoverable even if a user is removed.
Impact
  • Improves transparency and collaboration across teams.
  • Prevents data loss caused by deleted or inactive user accounts.
  • Simplifies file recovery and location-wide file management.
Media Storage

new

improved

Blogs

Funnels and Websites

E-Commerce Stores

Item Spacing for Bullet Lists and Rich Text - Page Builder

Overview
You can now adjust the space between items in bullet lists and rich text elements. This makes it easier to control how your text looks and improve readability.
What’s New
  • New Item Spacing setting added next to Line Height.
  • Works for both Bullet Lists and Rich Text Elements in the Page Builder and Preview.
How to Access
  1. Open the Page Builder and select a Bullet List or Rich Text element.
  2. Go to the Style panel on the right.
  3. Find the new Item Spacing option next to Line Height and adjust as needed.
Why This Matters
  • Lets you fine-tune how close or far apart your list items appear.
  • Helps your text look cleaner on both desktop and mobile.
  • Makes it easier to create well-formatted, easy-to-read pages.
Bullets1

new

improved

Funnels and Websites

Faster and Smarter “Insert” Experience in Funnel AI Copilot

Overview
We’ve significantly enhanced the Insert experience in Funnel AI Copilot to make adding new sections to your pages faster, smarter, and more consistent. Whether you’re creating an “About Us” section, adding testimonials, or placing a new call-to-action, Funnel AI now delivers beautifully on-brand results in seconds.
What’s New / Key Improvements
  • 60% Faster Insert Operations:
    Pages update much faster, allowing uninterrupted creative flow.
  • 87% Faster Planning & 79% Faster Execution:
    The AI now better understands your page structure and placement, reducing wait times.
  • Smarter Design Matching:
    Newly added sections automatically adapt to your site’s color palette, fonts, and layout meaning no manual adjustments needed.
  • More Consistent Results:
    Expect cleaner, more reliable section placements and fewer retries across all insert requests.
Why This Matters
  • Build new sections in seconds instead of minutes.
  • Maintain seamless, theme-aligned design consistency.
  • Work more efficiently while Funnel AI handles the layout and design details.
Funnel AI Copilot now works faster and smarter, helping you create and refine your pages with greater speed and precision.
Funnel AI5
Funnel AI3

new

Category Queue Public API

What’s New in Social Planner:
We’re thrilled to introduce the Category Queue Public API, giving users the power to create, manage, and automate category queues directly via API.
Now users can build custom integrations, automate publishing workflows, and go beyond the Social Planner UI unlocking endless possibilities for advanced scheduling and automation.
✨Key Highlights
  • Full CRUD Support: Easily create, update, fetch, or delete category queues and items programmatically.
  • Comprehensive Endpoints for all actions in Category Queue
  • Simple Authentication: Use the Location API key or OAuth token to access and manage queues securely.
💡 Why This Matters
  • Automate posting and queue management beyond the UI
  • Build deep integrations with third-party tools or internal dashboards
  • Save time and scale content operations effortlessly
🔑 How to Use?
  • Users will find this API under Public API Docs → Social Planner → Category Queue.
  • Authenticate using your standard Location API key or OAuth token to get started.

new

Social Planner Post API 🚀

What’s New in Social Planner:
Creating and editing posts via API just got smarter and more flexible! The Social Planner Post API now supports platform specific parameters for Facebook, Instagram, LinkedIn, Pinterest, and YouTube, making cross platform posting seamless and optimised.
😇 Key Highlights
  • Platform Specific Fields: Each platform (Facebook, Instagram, LinkedIn, Pinterest, YouTube) now accepts its own details objects like post type, title, link, or media format.
  • Smarter Media Handling: A new media Optimisation flag enhances image quality before publishing, ensuring your posts always look their best.
  • Full Compatibility: All new parameters are optional and backward compatible existing integrations continue to work without any change.
🔍 Supported in APIs:
  • POST /social-planner/posts → Create Post
  • PUT /social-planner/posts/{id} → Edit Post
  • GET /social-planner/posts and GET /social-planner/posts/{id} → Retrieve posts with the new fields
💡Why This Matters
  • Unified and flexible post creation for all major platforms
  • Fine tuned control for each platform’s behavior and content type
  • Higher-quality, optimized media delivery
  • Zero migration effort with no breaking changes
Updated API documentation is live at: https://marketplace.gohighlevel.com/docs/ghl/social-planner/post/index.html

new

WhatsApp

Countdown Timers

Countdown Timers in WhatsApp Messages 🚀

You can now run limited time offers in WhatsApp messages with Countdown Timers.
🌟
How It Works
  • Add a button in your WhatsApp template and link it to a fixed, recurring, or dynamic timer
  • Or create a new timer on the fly
  • When recipients click, they’ll land on an active or expired page based on the timer’s status
🥳
Benefits
  • Run fixed-time offers in these campaigns to create urgency
  • Deliver personalised offers using dynamic timers per contact
📝
How to Use
  • Enable the feature from the
    Labs settings
  • Create a WhatsApp template
  • Add any header of your choice
  • In the button section, choose Countdown Timer type
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  • Or Create your Timer and select your timer (fixed, recurring, or dynamic)
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  • Click on Edit Timer to edit the timer as required.
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  • Save the template
💡
Note
For dynamic timers created from WhatsApp, the trigger will be set as WhatsApp Sent by default but can be edited to anything else like WhatsApp delivered.
Help Article Link

new

YouTube Auto Token Refresh in Social Planner

What’s New in Social Planner:
We’ve revamped how YouTube tokens work! Tokens are now fully synced with Google’s OAuth lifecycle, eliminating the 30-day expiry that caused reconnections.
😇 Key Highlights
  • No More 30-Day Expiry: Your YouTube connection stays active long-term.
  • Synced with Google: OAuth token lifecycle now mirrors Google’s native system.
  • Auto-Renewal Enabled: Tokens refresh automatically in the background.
  • Fewer Post Failures: Reduced media and connection errors for YouTube publishing.
💡 Why This Matters
No interruptions, no reconnections and just seamless, reliable YouTube posting. Connect once and focus on your content!
No 30 days validity on Youtube, tokens will be refreshed automatically now:
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new

Community Users Now Load by Default in Social Planner🚀

🥳 What’s New in Social Planner:
Community users now automatically load by default across Post Composer, RSS Feed, and Community Settings making it easier and faster to select who’s posting without waiting for the list to fetch.
😇 Key Highlights
  • Auto-Loaded Users: Community users are pre-fetched and ready when you open the composer.
  • Infinite Scroll: Browse through large user lists effortlessly.
  • Search Ready: Quickly find any community user without delays.
  • Consistent Across Modules: Works the same way in Post Composer, RSS Feed, and Community Settings.
💡 Why This Matters
No more waiting for users to appear, creating posts or managing communities is now smoother, and faster.
How to Use It:
  1. Create RSS Post in community with predefined user list.
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  1. Go to Social Planner and navigate to Community settings and see the user list.
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  1. Post creation in community which predefined user list
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