You can now use in Workflow Maps to identify workflows and folders worth reviewing, including workflows with default names, workflows with no enrollments in the last 60 days, and empty folders.

Over time, test workflows, unfinished experiments, and empty folders make an account harder to understand. Cleanup gives you a starting point for reviewing that clutter and keeping the account organized.

Go to , then open in the left rail.

We know how important it is to keep your conversations going. Whether you're following up with leads, running campaigns, or staying connected with customers, unexpected messaging interruptions can affect your business.

That's why we've improved our to make messaging restrictions fairer and temporary pauses shorter.

With more balanced messaging quality thresholds and greater flexibility, we're helping you , while continuing to protect your messaging reputation and deliverability.

And the early results are encouraging! , a promising step toward making messaging more reliable and predictable for your business.

Not every messaging issue should lead to an interruption.

We've refined how we evaluate messaging quality, giving businesses more flexibility while continuing to identify patterns that may affect deliverability.

Here's how the updated safeguards work:

Only messages flagged by downstream providers with error 30007 count toward the carrier filtering rate.

More room for normal messaging fluctuations, fewer unnecessary interruptions, and clearer opportunities to improve messaging quality before restrictions become necessary.

When messaging needs to be temporarily paused, getting back to your customers should be as straightforward as possible.

This means less time waiting and more time focusing on the conversations that matter to your business.

We also want to help you avoid more serious messaging issues before they affect your business.

If an account experiences , additional temporary pauses or a manual review may be necessary.

Our team can help review these situations and guide you through the appropriate next steps.

This approach is designed to:

Rather than waiting for serious issues to affect your messaging, we're taking a more proactive approach to help you maintain healthy sending practices and protect your ability to reach customers.

We've also improved how we keep you informed when your messaging activity needs attention.

You'll now receive clearer notifications explaining:

Our goal is simple:

Every message represents an opportunity to connect with your customers, and we want to help you make the most of it.

With these improvements, you can:

Your feedback continues to shape how we improve messaging in HighLevel.

We understand how important reliable communication is to your business, and we're committed to making our messaging safeguards .

We'll continue refining these safeguards based on your feedback and the results we observe as more businesses use this improved approach. Our goal is to keep finding the right balance between protecting messaging quality and giving your business the flexibility it needs to grow.

As always, if you have questions, suggestions, or need guidance on improving your messaging practices,

A set of quality of life updates for Custom Objects, most of them requested by customers. You can now rename an object's primary field from its settings, copy internal names with one click, open uploaded documents straight from the list view, and see your own name for the Company object in Custom Fields settings.

Keep field names accurate after setup, copy exact internal names for integrations without typos, and open documents without opening each record.

When a contact taps a button or picks a list option in a WhatsApp message, your workflow now reliably continues down the branch for the option they chose. Booking, confirmation and service-selection flows run the way you built them, so you stop losing contacts to the Timeout branch after they've already given you an answer.

> ✅ Your contact made a choice. Now your workflow always respects it.

Nothing to do. Your existing workflows get the fix automatically, with no need to re-save anything.

Interactive buttons and lists are the quickest way to move a contact from a question to a decision on WhatsApp, but only if the workflow acts on the answer. When a tap is missed, a ready-to-book customer gets treated as unresponsive, and that's exactly the moment you lose them.

The association label picker on records is clearer and quicker to work with. Each label now shows the label it is paired with on the other record, so similar labels are easy to tell apart. Admins also get a Create association label shortcut at the bottom of the picker, which opens the right settings page with the form ready, so a missing label no longer means a hunt through Settings.

Pick the right side of a paired label the first time, and add a missing label as soon as you need it instead of searching through Settings.

Show your customers the familiar "typing..." bubble while your workflow or AI agent prepares a reply. Instead of silence after they message you, customers see straight away that their message landed and an answer is on the way, so automated WhatsApp conversations feel personal and fewer customers give up before you respond.

> 💬 Silence after a message reads as "nobody's there." A typing bubble tells your customer you're already on it.

Only add the indicator where your workflow will actually send a reply. Showing "typing..." and then sending nothing is a worse experience than showing nothing at all.

More and more WhatsApp conversations are now handled by automation and AI agents, and customers judge them by how human they feel. A conversation that goes quiet after the first message looks broken, and customers who think nobody is there send the same message again or leave. The typing indicator is the simplest way to show them someone is on it.

Edits you make to WhatsApp templates and snippets now flow straight into the messages your workflows send. Update the content once and every WhatsApp workflow step using it sends the new version, so your automations stay accurate without anyone re-opening and re-saving steps.

> ✏️ Change it once, and it's live everywhere. No more contacts receiving last month's offer because a workflow step was never re-saved.

Your workflows are only as good as the message they send. When automations quietly send outdated wording, expired offers or missing personalisation, it costs you trust and conversions, and finding every affected step takes time your team does not have. Now your content and your automations stay in sync by default.

Registration is just the beginning. The real value of an event is everything that happens after.

The Events Attendee App brings discovery, tickets, schedules, networking, exhibitors, sponsors and live updates together in the HighLevel Client Portal: on the web, on iOS and Android, and inside your own branded app. Your members already log in to your Client Portal for courses and communities. Now your events live there too.

It also powered the attendee experience at HighLevel’s LevelUp 2026. 💥

Events now has its own home in the Client Portal.

You decide what’s listed. Turn on Make this event discoverable to show an event to all portal members, or keep it visible only to the people taking part.

Display sponsors in tiers on the event page, so every partner gets the visibility they paid for.

Attendees sign in on the web, in the HighLevel Client Portal app, or in your branded app.

Gamification in Communities just got a major upgrade. Admins can now define custom levels, configure how members earn points, and reward the behaviors that matter most - all from a single settings page.

Define up to 9 levels for your community, each with a custom name and point threshold. Members progress through levels automatically as they earn points. Default levels range from (0 pts) to (30,000 pts) - every name and threshold is fully editable to match your community’s culture.

Control exactly how members earn (or lose) points. The Point Sources tab lets admins assign point values across five categories:

Set any value to 0 to turn that action off entirely.

Active communities don’t happen by accident - they’re built by recognizing and rewarding the right behaviors. Custom Levels & Point Sources give admins a full gamification toolkit to incentivize posting, engagement, referrals, and course completions - while penalizing spam. Members see their progress, level up as they contribute, and have a reason to stay engaged.

The GoKollab mobile app is now just one tap away. A smart app banner now appears across the GoKollab mobile website, making it effortless for members to discover, install, and switch to the native app - without losing their place.

A dismissible GoKollab app banner is now displayed at the bottom of all mobile web pages. It provides a prominent, always-accessible entry point into the native mobile app - no hunting for download links.

The banner intelligently detects whether the GoKollab app is already installed:

Deep links preserve the member’s current page context. Whether they’re browsing communities, discussions, or other content on the mobile web, tapping the banner takes them directly to that same page in the app. No need to search for the content again after switching.

Until now, there was no built-in way for members browsing the mobile website to discover or switch to the GoKollab app. Members who would have a better experience on the native app had no easy path to get there.

The app banner changes that - converting existing mobile web traffic into app users with a single tap. It’s discoverable from every page, intelligent about routing, and context-aware so members never lose their place.