Changelog
Follow up on the latest improvements and updates.
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We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
7 New Website Templates Published
🚀------------------------------------------------------
Other - 1
Medical - 2
Home Services - 1
Automotive - 1
Business, Coaching & Consulting - 1
Real Estate - 1
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🚀
4 New Form Templates Published
🚀-----------------------------------------------------
Marketing - 1
Medical - 1
Other - 2
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🚀
4 New Survey Templates Published
🚀-----------------------------------------------------
Creative - 1
Finance - 1
Beauty & Fashion - 1
Automotive - 1
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🚀
4 New Social Templates Published
🚀-----------------------------------------------------
Medical - 1
Other - 1
Real Estate - 1
Restaurant and Bar - 1
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📣
1 New Snapshot
📣------------------------------------------------------
Automotive - Towing Service
new
Phone System
Address & Regulatory Bundle Updates
Overview :
To improve compliance safety, reduce errors, and make bundle creation more efficient, HighLevel has introduced three key updates to the Address and Regulatory Bundle experience. These changes focus on preventing accidental deletions, streamlining bundle creation with auto-filled data, and guiding users toward the correct bundle type during setup.
Key Changes :
1. Deletion Confirmation for Bundles & Addresses
- When a user initiates deletion of a Regulatory Bundle or Address, a confirmation modal now appears before the action is completed.
- The modal clearly displays Type, Country, and Bundle ID to prevent accidental removal.
- If the bundle or address is in use, deletion will be disabled and a tooltip will explain why.
2. Auto-Population of Business Details for Address Bundles
- When creating a new Address Bundle, fields are now pre-filled using data from the location profile.
- Editable fields include business name, address lines, city, state, and postal code.
- If location data is missing, the form remains blank and works as before.
3. Default to Address Bundle in Selection Modal
- The Address Bundle option is now pre-selected when starting the bundle creation flow.
- Both Address and Regulatory Bundle options now include clear descriptions to help users choose correctly.
- "Learn More" links provide direct access to support documentation for further guidance.
Updated User Journey :
Bundle Deletion Attempt
- User clicks delete → confirmation modal appears with item details → user confirms or cancels.
- If in use, delete option is disabled with explanation tooltip.
Address Bundle Creation
- User selects Address Bundle → business details auto-populate from location metadata.
- User reviews and edits fields as needed before submitting.
Bundle Selection
- When prompted to choose bundle type, Address Bundle is pre-selected by default.
- Both options display short descriptions and have "Learn More" links for clarity.
Why This Matters :
- These updates are designed to:
- Reduce compliance risks from accidental bundle deletions.
- Save time and improve accuracy by reusing existing location data.
- Help users select the right bundle type and avoid provisioning errors.
📥 Overview
We’ve received updated outbound SMS pricing from our downstream carrier for several countries. These changes will go into effect starting August 11, 2025, and ensure that your billing accurately reflects current carrier rates.
We remain committed to providing a fair, transparent, and reliable messaging experience — and we only pass through cost changes when necessary to maintain long-term service quality.
📊 What’s Changing?
Here are the updated outbound SMS rates (USD) effective August 11:
Country:
Old Price
→ New Price
United Kingdom:
$0.0463
→ $0.0524
South Africa:
$0.0757
→ $0.1089
Israel:
$0.2158
→ $0.2575
Germany:
$0.0940
→ $0.1120
Singapore:
$0.0435
→ $0.0591
Saudi Arabia:
$0.1722
→ $0.1949
Ghana:
$0.3065
→ $0.3741
Bahamas:
$0.0525
→ $0.0904
Senegal:
$0.3140
→ $0.4411
Ecuador:
$0.2496
→ $0.3135
Barbados:
$0.1950
→ $0.2624
Kenya:
$0.2009
→ $0.2336
El Salvador:
$0.1895
→ $0.2377
Syria:
$0.3701
→ $0.4682
Cameroon:
$0.1959
→ $0.2545
Zambia:
$0.3278
→ $0.3942
Kazakhstan:
$0.2852
→ $0.3382
Taiwan:
$0.0688
→ $0.0842
Serbia:
$0.2863
→ $0.3435
Niger:
$0.2971
→ $0.3652
Armenia:
$0.2104
→ $0.2528
Jordan:
$0.3086
→ $0.3884
Aruba:
$0.1536
→ $0.2297
Lesotho:
$0.2581
→ $0.3219
Guinea:
$0.1949
→ $0.2361
Virgin Islands, British:
$0.2475
→ $0.3080
Bermuda:
$0.2054
→ $0.2316
Netherlands Antilles:
$0.1433
→ $0.1723
Antigua and Barbuda:
$0.1747
→ $0.2025
Maldives:
$0.2930
→ $0.3581
Fiji:
$0.1819
→ $0.2200
Anguilla:
$0.1891
→ $0.2200
Solomon Islands:
$0.0941
→ $0.1194
Montserrat:
$0.1949
→ $0.2371
Guernsey:
$0.0463
→ $0.0524
Jersey:
$0.0463
→ $0.0524
Pakistan:
$0.3999
→ $0.4734
Venezuela:
$0.1491
→ $0.1987
⚡ What You Need to Know
- These rates will go live starting August 11, 2025
- You don’t need to take any action — the updates will be applied automatically
🔍 Why It’s Happening
Our downstream provider regularly adjusts rates based on carrier infrastructure costs, regional policies, and compliance factors. These updates ensure your pricing reflects actual delivery costs across global markets.
We review each update carefully and only adjust prices when it's essential for maintaining delivery quality and service reliability.
🙏 Thank You
We understand price changes can have an impact, and we’re committed to communicating them clearly and supporting you through the transition. If you’d like help reviewing how this affects your messaging costs, our team is here to assist.
new
Ad Manager
Reach and Frequency metrics in Ad Manager statistics
👀 What’s New?
We’ve introduced two new metrics in the campaign performance dashboard/statistics section:
- Reach: Displays the number of unique users who saw your ad at least once.
- Frequency: Indicates how often your ad was shown to each unique user (calculated as Impressions/Reach).
👷 How it Works:
- Navigate to the Statisticsscreen > performance listing view of campaigns.
- These metrics are now available alongside existing stats like Results, CPL, Spend, Impressions, Clicks, etc.
- Use the Columnsselector on the top right of the table to enable/disableReachandFrequencymetrics.
- Tooltips appear on hover to guide you through interpretation.
🌟 Why it Matters:
- Understanding ReachandFrequencyhelps you:
- Measure ad exposureacross your target audience.
- Optimise for campaign efficiency: too low a frequency may mean underexposure, while too high may indicate audience fatigue.
- Achieve a better balance between scale and repetition, ultimately boosting ROAS.
new
Online Listings
Uberall Integration with Listings
Overview
We’re excited to announce Uberall as a new local listings engine option, now available alongside Yext.
With this release, agencies can configure their preferred listings provider at the Agency level, ensuring operational consistency across all subaccounts and business entities. Once chosen, the selected engine will power all new listings activity under that agency.
What’s New?
- Dual Engine Support– Agencies can now choose between Yext and Uberall based on client needs and operational goals.
- Agency-Level Configuration– Selection is done via the Reselling page in the Agency view. The choice applies to all future business entity subscriptions.
- Clear Engine Visibility– Selected engine is displayed in key UI areas for transparency.
- Centralized Management– Engine logic is locked at the Agency level for operational simplicity.
Key Features
- Smart Engine Comparison– Side-by-side comparison UI to help agencies make an informed decision.
- Permission Control– Only Agency Owners/Admins can configure the engine.
- Subaccount Limitation– Subaccounts can manage subscriptions but cannot change the engine setting.
- Whitelabeled Subaccount Experience– Subaccounts see a fully branded Online Listings interface with no vendor branding unless shared by the agency.
How to Configure
- Go to the Agency viewin HighLevel.
- From the left menu, select Reselling.
- Scroll to the Listings cardand clickChange Engine.
- Review the side-by-side comparisonof Yext vs. Uberall.
- Tick the acknowledgment checkboxconfirming your choice.
- Click Change Engine to save.
The selected engine will display as
"Powered by Uberall"
or "Powered by Yext"
on the card.To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
What’s New?
- We are excited to be among the early testers of GPT-5
- This release introduces a powerful upgrade to our AI-driven workflow capabilities, empowering users with smarter, faster, and more reliable automation.
New Models
The new models will be available in the GPT action to select from
- GPT-5
- GPT-5 Mini
- GPT-5 Nano
Pricing
You will be charged what OpenAI charges us based on Input and Output tokens
GPT-5
- Input: $1.250 / 1M tokens
- Output: $10.000 / 1M tokens
GPT-5 Mini
- Input: $0.250 / 1M tokens
- Output: $2.000 / 1M tokens
GPT-5 Nano
- Input: $0.050 / 1M tokens
- Output: $0.400 / 1M tokens
How to Use?
- Click the "+" icon and search for "GPT powered by OpenAI"
- Select the Model within the action
- By Default the model will be GPT-5 mini
new
improved
Funnels and Websites
[LABS RELEASE] Custom Font Support in Funnels And Websites Builder
Funnels And Websites Builder now supports custom fonts, eliminating the need for CSS hacks or external hosting. Designers and marketers can maintain brand consistency directly in funnels and websites. This release enables agencies to upload and manage their own font files natively within the builder, improving platform usability and brand fidelity.
Feature Overview
- Upload fonts directly from your device or Media Storage
- Supports .ttf,.otf,.woff,.woff2formats
- Fonts can be saved in your Media Storage
- A new Custom Fonts modal when you click on Upload Font in font selector inside the builder
- Each file (like bold or italic styles) is treated as a separate font option for easier access
- Works across funnels, websites
- Just click “Add Font” in the font selector dropdown to upload your fonts (no CSS needed)
Steps to Apply a Custom Fonts
- Click on the text element you want to change (e.g., paragraph or heading).
- On the right panel, go to the “Typography” section.
- Open the font dropdown and select “Custom Font.”
- Upload your font and it should be available for selection in the dropdown.
- Once applied adjust the font size, weight, or other settings if needed.
Why This Matters
- Keep full control of brand typography
- Eliminate messy workarounds and CSS hacks
- Build professional, on-brand pages faster
- Enhance your creative freedom in every funnel and website
new
improved
Reputation
📣 SMS Review Requests – Create & Use Custom Templates for Recurring Messages
You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.
✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
- Your own message templates
- Pre-built HighLevel templates
- Smart custom fields like {{contact.first_name}}
🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:
- Add dynamic image links for each contact
- Personalise images using merge fields (e.g., first name)
- Send unique visuals for every review request 🔥
✅ What You Can Do:
- Craft on-brand, personalised follow-ups with saved SMS templates
- Use merge tags in image URLs to send personalised graphics
- Improve engagement and review completion rates
- Manage & preview everything before you hit send
📍 Navigate to:
Reputation → Settings → SMS Requests
- Manage templates, set defaults, and personalize your recurring flow
- (And yes — dynamic image support works via image links now!)
We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to reputation@gohighlevel.com or reshma@gohighlevel.com — we’d love to hear from you. 🙌
new
improved
Automations
GPT Action Now Available at Zero Markup Pricing
You asked and we have delivered..!!
We've transformed GPT Action pricing to deliver complete transparency and significant cost savings. You now pay exactly what OpenAI charges with zero markup.
What's Changed?
Before:
Fixed Per Execution PricingNow:
Token Based Zero Markup Pricing You're charged based on:- Input tokens consumed
- Output tokens generated
- Model selected
This means you pay OpenAI's exact rates with nothing more, nothing less.
Real Impact: More Value for Your Money
What $10 Gets You:
GPT-4o:
- Process approximately 3 million input words OR
- Generate approximately 750,000 output words
GPT-4o Mini:
- Process approximately 50 million input words OR
- Generate approximately 12.5 million output words
Note: Actual usage combines both input and output tokens
Why We Made This Change
- You asked, we delivered: All external AI models will be at Rack Pricing
- Simplicity: Straightforward token based pricing makes budgeting easier
What This Means for You
- Immediate cost reduction on all workflows using GPT action
- Complete transparency: see exactly what you're paying for
- Scale confidently: costs scale linearly with usage
- No hidden fees: if OpenAI charges it, that's what you pay
Re-Billing
- No changes in the re-bililng. You can still re-bill the action.
- Re-Billing is available under External AI Models category
Get Started
- This pricing is already live for all accounts. Your existing GPT Actions are automatically benefiting from the new pricing model with no action required.
- With lower costs per execution, there's never been a better time to integrate AI throughout your workflows
new
improved
Automations
New Workflow Pricing Categories: Premium Features & AI Models
Overview
We've restructured our paid actions and triggers into clearer categories to simplify pricing and improve user experience. This update introduces two distinct categories:
- Workflow - Premium Features
- Workflow - External AI Models
What's New?
We've re-organized our chargeable actions and triggers into two categories:
- Workflow - Premium Features
- Includes all premium actions, triggers and Workflow AI actions are now Premium actions
- Fixed pricing at $0.01 per execution
- Workflow - External AI Models
- GPT Action (at OpenAI rack pricing)
- Future LLM integrations
- Pay exactly what the AI provider charges - no markup
Key Changes
Workflow AI Actions Are Now Premium Actions: All Workflow AI actions now fall under Premium Features at $0.01/execution:
- Translate Content
- Summarize Text
- Decision Maker
- Intent Detection
These Workflow AI actions join Copy Contact, Custom Webhook, and many other premium actions and triggers under one unified Premium Features category.
Staying in External AI Models:
- GPT Action - Continues at OpenAI rack pricing
How to Enable
For Both Categories:
- Navigate to any action that requires enablement
- Click "Enable Now" when prompted
- You'll be taken to Sub-Account Settings where you can:
- Toggle specific sub-accounts on/off
- Enable/Disable rebilling for each sub-account
- View which sub-accounts have the feature enabled
Sub-Account Management:
- Access via Settings → Workflow - Premium Features or Workflow - External AI Models
- Enable/disable features for individual sub-accounts
- Configure rebilling settings per sub-account
Re-billing Capabilities
Both categories support re-billing:
- Workflow - Premium Execution: Set your own markup above the $0.01/execution base cost
- Workflow - External AI Models: Add your markup on top of the OpenAI rack pricing
- Configure re-billing amounts in SaaS Configurator under the Rebilling tab
Why This Change?
- Clarity: Clear distinction between fixed-price actions and variable-price AI models
- Better organization: Makes it easier to find and use the right actions
- Future-ready: Sets the foundation for adding more AI providers
What This Means for You
- Predictable budgeting with $0.01/execution for Premium Execution actions
- Transparent pricing for External AI Models - pay exactly what providers charge
- Flexible re-billing options for both categories to set your own margins
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