A ground-up revamp of the Campaigns module with a cleaner interface and web-parity analytics, so you can search, filter, and drill into campaign performance from your phone without opening the desktop app.

The Challenge You send email campaigns from the web, but checking how they performed meant switching back to desktop. The old mobile Campaigns experience was dated, hard to scan, and missing the detail — status at a glance, delivery breakdowns, and recipient-level stats were either buried or absent.

✨ Whats new

The new Email Campaigns experience puts the same insight web gives you in a mobile-native flow. Search and filter your campaigns in seconds, open any send for a full performance picture, preview the email inline, and browse recipients by delivery status — all with metrics calculated the same way as web.

🏆 What's New in Email Campaigns

🏷️ Status at a Glance (New!): Every campaign card shows its current status - Succeeded, Failed, Scheduled, Paused, Draft, and more plus last updated and executed dates, right on the tile.

📊 Overview Tab (New!): See campaign metadata (created/updated dates, sender, recipient list, subject) and headline send metrics. All emails, Processed, Accepted, Skipped, and Failed in one scrollable view.

📧 Email Preview (New!): Preview the campaign email inline on the Preview tab, or open the full message in an expanded view.

📈 Statistics Tab (New!): Web-parity performance rates for Delivered, Opened, Clicked, Conversion, Bounces, Unsubscribed, Complained, and more — with a paginated recipient list filterable across 11 status categories (Delivered, Opened, Clicked, Orders, Replied, Hard bounce, Soft bounce, Complained, Unsubscribed, Skipped, Failed).

🛠️ How to Get Started

Navigate: Open the Campaigns tab from the home navigation.

Find: Search by campaign name or tap a status chip — Succeeded, Failed, Draft, or Archived — to filter the list. (Screenshot 2 placeholder)

Drill In: Tap any campaign to open its detail view. Switch between Overview, Preview, and Statistics to review metadata, preview the email, and browse recipient-level stats. (Screenshot 3 placeholder)

Roll-out & Availability

Release Date: [06/12/2026]

Available Version: [4.18.0 — confirm]

Status: Public

HighLevel: ✅

LeadConnector: ✅

WL App: ✅

i18n ready?: Yes (en-US strings added; Smartling translations pending/confirm per RC)

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More cross-channel reporting combining Google Ads with other marketing sources is on the roadmap

Connecting Xero to HighLevel now gives you full control over which contacts sync in — and where they land. Stop unwanted vendors and suppliers from cluttering your CRM.

When you connected Xero, every active contact came in automatically — no filtering, no choice. Vendors, suppliers, and contacts you never needed flooded your GHL contact list. Worse, suppliers (people you pay) landed in the same list as your actual customers and leads. Your CRM became harder to trust and harder to work with.

✨

Two new settings on your Xero connection screen give you precise control over your contact sync. Choose exactly which contacts come into HighLevel. Then decide where suppliers go — mixed in with contacts, or kept separate as business records. Your existing setup is untouched unless you opt in.

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🛠️

You can now use Opportunity Owners and Opportunity Followers as conditions in If/Else workflow branches. This enhancement lets you route contacts based on whether an opportunity has assigned owners or followers, removing a previous limitation where these fields were not available for branching logic.

When an If/Else step evaluates an opportunity, it can now check the Opportunity Owners and Opportunity Followers fields. The workflow will route contacts down the appropriate branch based on the condition you configure.

Customers often assign owners and followers to opportunities as part of their sales and account management processes. Until now, workflows could not branch based on these assignments. This update makes it easier to automate routing, notifications, and follow-up actions using opportunity ownership data.

We’ve improved the campaign publishing experience for in Ad Manager by introducing better validation and error handling before a campaign is published.

When users click , Ad Manager now checks for key campaign setup issues and highlights errors that need to be fixed before the campaign can be submitted. This helps users identify missing or incorrect details earlier and reduces the chances of campaign publishing failures.

This improvement helps users avoid failed campaign submissions by catching important setup issues before the campaign is sent for review. It makes the publishing flow more reliable by:

We’ve added a new toggle in the Workflow Builder that lets you open the common HighLevel sidebar directly from within workflows. This gives you quick access to other products, tools, and pages without leaving the builder. You can also use the keyboard shortcut Cmd+\ (Mac) or Ctrl+\ (Windows) to quickly show or hide the sidebar.

Use the toggle in the top-left corner of the Workflow Builder to show or hide the standard HighLevel navigation sidebar. The same action can be triggered using the keyboard shortcut. When enabled, the familiar HighLevel sidebar appears, giving you seamless access to other areas of the platform.

Users switch between workflows and other areas of HighLevel while building automations. This update reduces navigation friction, improves accessibility, and brings a more consistent experience across the platform.

You can now select TikTok Interactive Messenger as a reply channel in the Wait → Until the contact replies workflow action. This enhancement allows workflows to pause and resume based on a contact’s reply through TikTok DMs.

When a workflow reaches a Wait Until the Contact Replies step, you can choose TikTok Interactive Messenger under Reply to. The workflow will continue only after the contact responds through TikTok DM.

Businesses using TikTok for customer engagement need reply-based automation across all messaging channels. This update brings TikTok DMs into the same workflow experience, making it easier to build conversational automations and follow-up sequences.

A fitness studio sends a TikTok DM inviting prospects to claim a free trial. The workflow waits for a reply through TikTok Interactive Messenger before sending the next message or assigning the lead to a team member.

Automatic Mandate Creation at Signup — The affiliate signup page now creates the payment method before the $1 auth charge. This ensures the card is set up correctly in Stripe, which then automatically creates the e-mandate for Indian cards.

Overridden Mandate Params for India (Tax Inclusion) — Mandate parameters are overridden to include applicable tax amounts for India, ensuring compliance with RBI e-mandate requirements for Indian recurring payments.

Mandate Confirmation Option in Billing Page — Post-signup, customers with Indian cards will see a new section in the subscription/billing page to confirm their mandate. This triggers the 3DS flow that registers the e-mandate, enabling seamless future renewals.

Indian card signups would complete, but automatic renewals would fail — the card would convert but silently not bill on renewal.

No RBI e-mandate was being created, making recurring charges non-compliant and causing payment failures.

Payment method is created first at signup, allowing Stripe to automatically set up the e-mandate for Indian cards.

A dedicated billing page option allows customers to confirm the mandate post-signup via 3DS.

Renewals for Indian cards succeed without additional per-cycle OTP friction for amounts under ₹15,000.

For amounts above ₹15,000, mandate is also created but customers will need to pre-approve each charge monthly when their bank sends a pre-debit notification.

Signup UX remains unchanged — zero additional friction for the customer.

Sign up for an agency subscription via affiliates.gohighlevel.com or gohighlevel.in using an Indian-issued card — mandate is auto-initiated during signup.

After signup, navigate to the Billing page — a new mandate confirmation section will be visible for customers with Indian cards.

Click Confirm Mandate — a 3DS popup will appear to authorize the e-mandate.

Once confirmed, future renewals will process automatically (without additional authentication for amounts under ₹15,000; pre-debit bank notification approval required for amounts above ₹15,000).

This applies only to Indian-issued cards on agency subscriptions signed up via affiliates.gohighlevel.com or gohighlevel.in as of now.

If mandate is not confirmed, it will default to earlier behavior (automatic renewals will fail, user needs to renew on session)

Non-Indian card behaviour remains unchanged.

Based on the response we received we have added a multiple actions and triggers for Housecall Pro.

The Housecall Pro integration in Workflows now spans the full field-service lifecycle. Nine triggers — covering jobs, estimates, leads, and customers — and fourteen actions across customer, job, estimate, lead, and job-appointment management let home service businesses react to operational events and drive Housecall Pro from any workflow.

All triggers poll Housecall Pro on a fixed cadence: creation events (Job created, Estimate created, Lead created, Customer created) every 5 minutes, and schedule, finish, and cancel events (Job scheduled, Job finished, Job canceled, Estimate scheduled, Estimate finished) every 10 minutes. Actions cover the full CRUD surface for customers and customer addresses, full job and job-appointment management, estimate creation and retrieval, and lead creation and retrieval. Authentication is API key — connect once, target multiple accounts via the Connected Account dropdown.

A homeowner submits a ‘Request a Quote’ form on the website. The workflow creates the matching Housecall Pro lead via Create a lead, pings dispatch with the lead context, and tags the CRM contact. Two days later, the office books an estimate visit — Estimate scheduled fires and the workflow sends the customer a reminder with the technician’s ETA. The technician completes the estimate; Estimate finished fires and the workflow sends the customer a link to review and approve the quote. Once approved, the workflow uses Create a job to spin up the job, and the cycle continues through Job scheduled, Job finished, and the post-service follow-up.

We've launched a new dashboard in the Agency UI — giving you full visibility into your domain's sending health and sub-account performance in one place.

Agencies created on or after April 27, 2026. Existing agencies are unaffected — a migration plan is coming by end of Q2 2026.

📖 Full guide here