Add Ai to review responses section of reputation management
Since Open Ai has been added to most of GHL, it would be great to able to generate an Ai response for both positive and negative reviews. This really help Sell GHL to review & reputation feature set.
Rep mgmt is a must-have feature we promote. Its UI is so outdated and needs an uplift badly.
Allow Multiple Review Sites
Enable more than one option (currently only Google) of review sites for contacts to choose from to leave their review.
Remove “Powered By” section in Email/SMS review request
I want to customize the email and SMS review and remove the "Powered By" Section. It is possible for the Widget but can you enable do it for the Email & SMS?
review response templates
Allow for a bank of template response when someone leaves a positive or negative review. This would save customers time or money from having to hire a person to respond to the reviews. Bonus if these response we geneeated by ai
Review Request System Enhancements
The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832
Pull Facebook Reviews Into Reputation Tab
The system currently pulls Facebook Recommendations and Google Reviews. The Facebook Recommendations do not show ratings (star system). Would be beneficial for clients that do not have a Google my Business (no Google Reviews) to utilize their Facebook Reviews instead of Recommendations since the Review Widget does not show a star or rating system for Recommendations (it just shows 0.00)! HIGHLVL-I-1604
Remove "Sincerely" from review requests
When using review internationally Sincerely just seem very unprofessional to use, because we do not use that frase. Could you please just remove it, or be able to do it myself
Add TripAdvisor & Yelp to reputation management tab.
Would be useful when the the platform is sold as a saas especially for restaurants, event venues and transportation companies. Clients can manage their reviews and reply to them straight from the platform. HIGHLVL-I-2370