Reputation Management

I haven't found a single person on the internet that has showed how to automate review requests for restaurants (using GHL). Even support teams have been telling me to use the send review request button manually. We absolutely need integrations for major restaurant reservation platforms like Yelp or OpenTable to sync leads and be able to automate the review request process once that person has successfully showed up for their reservation. Use case: automating review requests Important things to emphasize: triggers for automations that are based on when a guest has been successfully checked in/seated, so we can implement a timer and send the review request at some point once they are done eating. WHY? Because sometimes people reserve and don't show up...we don't want to be sending review requests to guests that have not actually dined at the restaurant.

Hello GoHighLevel Team, I’d like to submit a feature request that could significantly improve engagement for SMS/MMS campaigns and review automation workflows. Feature Idea: Dynamic Personalized Images Using Contact Fields It would be extremely valuable to have the ability to generate or use images that automatically insert custom contact values such as: Contact first name / last name Business name Appointment details Custom fields (tags, pipeline stage, location, etc.) Use Case Right now, SMS/MMS messages are mostly text-based or static images. I’m requesting the ability to send personalized images inside MMS messages where the content is dynamically updated per contact. For example: An image that says: “Hi John 👋 Thank you for choosing us!” A branded review request image that includes the customer’s name Appointment reminders with personalized details embedded visually Proposed Functionality Dynamic Image Templates Ability to create image templates inside Media Storage Support variables like {{contact.first_name}}, {{ business.name }}, etc. MMS Integration Automatically generate or render the image at send time Send personalized images via SMS/MMS workflows Media Storage Upgrade Store “smart templates” (not just static images) Allow reuse across workflows, campaigns, and triggers Review Request Enhancement Personalized review request images with names and branding Higher conversion potential due to personalization Benefits Increased SMS/MMS engagement rates Higher review request conversions More personalized customer experience Stronger branding in automated messaging Better performance for local businesses and agencies This feature would be a major upgrade for agencies using GoHighLevel for automation and client communication. Thank you for considering this suggestion.

It would be great if it was possible to automatically track which user already left a review on FB or GMB. That way, we can filter for people who have received and invite, but haven't actually left a review and follow up with them.

Pretty much copy what boast.io has. Create a link that you can send out to clients, asking them for a video testimony. The video is recorded directly on the webpage, making it incredibly easy to give a testimony. See link for example: https://secure.boast.io/site/kudos/3Y36QT HIGHLVL-I-907

Reputation Management is a big part of our agency model, and our best "foot in the door" service offer. I am seeing a lot of CRMs offering this tool. I think a local area heat map would be an incredible tool to add to our reputation management toolkit. Would anyone esle like to see this added? HIGHLVL-I-5051

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

Currently, there's no visual indicator in the recording UI that shows whether the camera is in portrait (9:16) or landscape (16:9) mode. When a client shoots vertically, the video renders as a small column inside a wide 16:9 frame, which looks unpolished as a finished product. The problem is, nothing in the app signals that this is happening or guides them toward the right orientation before they record. Suggested improvement: A simple on-screen orientation indicator, or a short prompt before recording asking which format they intend to shoot, would make a big difference. Most non-tech users naturally hold their phone in portrait mode without thinking about it, so a small UI nudge at the right moment could prevent a lot of confusion and re-recording.

Provide the option to add a logged checkbox for acknowledgment (e.g., media release) or any language the agency wants to use.

There is no current way to drag and drop multiple images when trying to upload to photos to the Google Business Profile Optimization tab. You can only do 1 at a time. It would also be awesome if you could drip the photos over time.

I have several users who are migrating to my Saas from booking software like Acuity, Vagaro, GlossGenius, etc. I'd like for them to have an easy way to import their reviews from those sites (This is one of the things that's holding them back from jumping on board with my SaaS; they don't want to lose their reviews)