APIs

Conversations API: Insert messages (SMS/WhatsApp) in the thread
I want to share a critical limitation I’m facing when trying to build external bots that work alongside HighLevel, hoping it can be addressed. Currently, when using the official Meta integration both API and Coexistence, or SMS channels within HighLevel, incoming messages do not include the URL for images, audio, or other media attachments. This makes it impossible for any external bot to “see” or “hear” what the customer is sending, which severely limits the capabilities of advanced automations. Additionally, there is no API endpoint that allows us to insert (POST) a message into the conversation thread as if it came from an agent or bot. This means that if we build an external bot, its responses cannot appear inside the HighLevel conversation history natively, nor be delivered from the outside without going through internal workflows. In practice, this means: • Bots built externally cannot read images or audio sent by clients. • Bots cannot post structured responses directly into the conversation timeline. • We are forced to rely exclusively on internal workflows for bots, which limits flexibility. Request: It would be extremely helpful if: ✅ Incoming messages via API included media URLs for images and audio. ✅ An API endpoint existed to insert/send messages directly into conversation threads. These capabilities would allow agencies to build advanced AI bots while keeping HighLevel as the central hub for client communication.
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