The Messages API is missing a pretty integral endpoint. We are a conversation provider. We leverage the “Add an inbound message” endpoint when we receive an incoming message from a phone number to ensure that inbound message is sent in to GHL. If the contact doesn’t exist we create one. This ensures that inbound msgs received into our 3rd party system gets sync’d into GHL and the conversation history reflects that incoming message. However, there is no way via the API to add an outbound message. This creates a massive gap in ensuring the CRM is the source of truth. If a user goes directly to the conversation provider and sends an outbound message there is no way to sync that outbound message into GHL so that the conversation history reflects both inbound and outbound messages which occur in the conversation provider directly. It is possible this exists somewhere else in the API, but if it does I can’t find it.

The ability to tick a box in the dashboard to receive any bulk sms or email custom provider message as an array instead of separate bundles. This would allow us passing message to desitantion API's that accept bulk messaging with 1 API call. Even ifi it was in batches of say 500 or so that would still work.

Add a call to the GHL REST API which allows to upload new files to the GHL Media Library, like images or videos

For (external) reporting purposes, I would like to have a Webhook Event sent out to my observability dashboard to help me keep track of appointments that have been scheduled, confirmed, or attended.

Add API endpoints to be able to post blog articles from the API. This would help when working with external AI based tools.

It would be tremendously useful if I could make an API request to fetch all messages within a conversation. https://services.leadconnectorhq.com/conversations/<conversation_id>/messages?limit=20

Currently, the mobile app does not support custom SMS/Email providers. This needs to be corrected ASAP!

Looking to upload files via the API to custom fields that have a field type of file. Would be great addition to the API. We've had many people ask about it.

At the moment we can manually add in appointment notes. However, the ability to push appt. additional data via API into the notes field would be fantastic.

We would like to be to use api v2 but need the ability to create location. This is important to our agency as we scale.