Conversations

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I'd like to see a normal REPLY TO option when emailing from conversations, AND from automation workflows. Right now in conversations I can quasi reply, but it doesn't auto fill the subject line from what I'm replying to, and it doesn't have the body of the message I'm replying to. This also goes the same for responding back to email from an automated workflow. There's absolutely zero option to find what the subject was from the GUI, or even the API. TL-DR; Need an actual REPLY-TO email option that works.

Our clients are companies so our conversations need to show the conversations with associated contacts. This "company first" mode is common in CRM platforms where you toggle if your clients are businesses or individuals.

For my industry, it is required that SMS be documented for compliance purposes. In order for me to fully implement GoHighLevel, I need to be able to download the SMS conversations for each prospect. Please provide this update as it will greatly enhance my business. HIGHLVL-I-465

I think it would be cool to have a filtration in the conversations tab similar to how you can filter in the contacts tab by pipeline, pipeline stage, tags, user, etc... HIGHLVL-I-2725

After I send an email in ghl. I sometimes get asked if I can forward it to another email address and unfortunately I can not. HIGHLVL-I-3384

Many bulk email platforms have a "subscription center" that people are taken to when unsubscribing. It lets the subscriber choose which campaigns to unsubscribe from, or system emails, or all. Right now it's a very aggressive DND option which leads to a lot of unintentional unsubscribes from things they still wanted such as invoices and appointment alerts etc.

Currently, when sending an email via the conversations area, it auto populates with the user's email and name. There should be a setting to default From Name and From Email in Conversations to the Business Email and Business name for example. A lot of the time users will use their personal email, or the business has an agency person looking after their communications and their user email isn't branded, or the business simply wants to have all communications sent from their main business information. I have been informed that this is an option within the LC Email Settings, however this isn't going to work for our clients as they operate with Mailgun or have integrated an existing email domain/provider. Furthermore, this has nothing to do with the email domain provider, it is simply a setting that should be available in GHL. It simply doesn't make sense that, to be able to do that, the user has to change the From Name and Email manually every time a reply is sent. I'd appreciate if this could be looked into as soon as possible as it is of great importance for our clients.

Allow sync to email services besides Gmail and Outlook. Many businesses use email providers other than those two, so this seems pretty important.

Its currently the only reason i use any other competitor, id be willing to pay a premuim it would drastically increase all my conversion rates