A number of the better CRM out there have this. For example, Nimble and HubSpot CRM. If you email someone from the CRM, it actually send from that email program (Gmail or Outlook). Hence, it is recorded there. Likewise, if you send from the email program, it is also shown in the CRM, and tied to the contact record as well. This is true 2 way sync. It is very, very helpful. Mainly, no correspondence is ever missed! HIGHLVL-I-3834

Ability to add Cc & Bcc while sending an email

It would be nice to choose the number from which you send SMS messages from in the Conversations tab, in cases where your account has multiple Twilio numbers HIGHLVL-I-1535

Create a built-in contact field where we can set a contacts preferred communication channel - Email or SMS, etc... This option should be available in forms when both a phone and email fields are present. There should also be a way to add this to workflows.

Sometimes my team talks over each other because they didn't know someone else was already typing. I think this feature would really help when there are teams working inside the same account!

The ability to able to import designs from themeforest or Wordpress website.

I 'd love to be able to schedule an email in the conversations feed so if I happen to be working outside of business hours I can schedule it to land in their inbox when they wake up. HIGHLVL-I-5458

Are you interested in a Direct Mail Webhook? Simply copy & paste any mailer into your automation. I'm looking for a few beta testers.