Conversations

Allow the ability to set Email as the default message method for a contact without constantly having to switch from SMS.

Allow sync to email services besides Gmail and Outlook. Many businesses use email providers other than those two, so this seems pretty important.

I just lost an affiliate client to this feature. There are two parts to this request. Make it clear upfront in the marketing and in the dashboard that Outlook users with custom domains must set up MX records for conversations to work properly. Simply using the default Leadconnector domain only allows outgoing emails. It took us 4 weeks to learn we had to do this just to get replies to come into the conversations tab. The conversations tab needs to be able to accept inbound emails from leads. This works fine with the Gmail integration, but does not work with the Outlook integration. For my client, whose company uses Outlook, this was a dealbreaker, since for him, the CRM was the thing he needed most. We didn't discover this until yesterday (6 weeks after signing up), and that's when he asked for a refund. There was also another issue where every time he sent an outgoing email, it would be "unsuccessful". Reconnecting the Outlook account didn't resolve this. But clicking the little red arrow every time did. However, because of his laptop screen size, the sent messages were above the fold of the email composer, so he couldn't see that his emails weren't going out until he checked back later, wondering why his customers weren't receiving his emails (see screenshot). This unsyncing issue may also have impacted the ability for conversations to function appropriately. I also notice there's a 3MB limit on attachments and larger attachments would prevent syncing. We didn't get far enough for him to send attachments, but this would have been another obstacle to his success since he sends image-heavy product PDFs to his clients that are larger than that size as part of his sales process. I know everyone here is doing their best. I'd love to see this worked out since a lot of folks in my audience use Outlook, and I wouldn't feel comfortable selling this to them until it's sorted out. I hope this is helpful!

The clients and ourselves shouldn't need to open and refresh the "conversations" from the left side menu to check if there are unread messages. Next to conversations it would be great if there could be a number highlighting either how many unread messages you have or that you currently have unread messages, so to prompt you to go in there. This is a very basic feature for any platform that has conversations or messages so hopefully the team at GHL agrees :) See my beautiful picture, handdrawn.

Can we have this option? Especially it is internal anyway, it will allow us to provide details about how we handled a conversation and can even come back to it later.

1) Title/label suggestion:Rename DND All Channel to "DND All Channels (Outbound Only)" Clear explanation: DND All Channels currently only blocks outbound messages across all channels (email, SMS, etc.) from your account. It does not block inbound messages from contacts reaching you. To prevent confusion, the filter need to be clearly labeled as outbound-only and includes a brief reminder when activated: outbound messaging is blocked, while inbound messages are unaffected. If your goal is to stop inbound communication as well, additional controls are required. This labeling helps reduce misinterpretation and support inquiries, such as a client activating the filter and later discovering that an inbound message was still delivered. 2) UI/UX microcopy recommendations Relabel the filter to : DND All Channels (Outbound Only) Add a help/tooltip (hover or info icon): This filter applies to outbound messages only. Inbound messages are not blocked. When the user enables the filter: Add Confirmation toast or panel text: “DND All Channels (Outbound Only) is enabled. Outbound messages across all channels will be blocked. Inbound messages will still be delivered.” On initial selection (to reduce misinterpretation): Add short reminder near the toggle “Outbound only. Inbound messages are not affected.” Optional inline hint on related screens: “Note: This setting blocks outbound outreach only. If you need to pause inbound messages, use additional controls.” 3) Real-world scenario: A client turned on DND All Channels thinking it would block all communication. Later, they discovered that inbound messages from a contact were still received. The confusion stemmed from the outbound-only scope not clearly stated at the user level. Clear labeling and a reminder at activation prevent this scenario. See attachment

How do I disable the option to that automatically sends a message when I hit enter on my keyboard? Because this is a big problem for me and my clients and it's really inconvenient since we mostly use a computer to communicate with customers so whenever we hit the enter key to start a new line in ends up sending the message. And, as you can imagine, a lot of message get sent by mistake and only causes problems. I would love to have a solution where we can turn this setting off. Thanks, Paul Facey

Can we add this into the conversations? This will help solve contacts that are spams. If they are marked as spam then all their future correspondence including SMS, emails, and calls are filtered. By filtered: calls will not ring on our end, emails and sms will not show on the conversations tab but will be kept on the contacts hidden for database purposes.

Right now there's no way to edit a scheduled message. Please either add a way to easily edit a scheduled message before it's sent, OR as a workaround, please put the contents of the message back in the draft field when cancelled.

We'd love to see GoHighLevel add native support for shared team mailboxes (like sales@company.com , support@company.com ) where multiple users can access the same inbox within a subaccount, with reliable inbound email synchronization that doesn't require emails to be initiated from GHL first. Currently, the 2-way sync only captures replies to emails sent from GHL or requires manual BCC workarounds, which means cold inbound emails from new prospects often don't appear in the CRM at all. This creates significant gaps in our communication tracking and forces teams to work across multiple platforms. Adding IMAP/POP3 polling or enhanced OAuth permissions to automatically capture ALL incoming emails—regardless of whether the contact exists or who initiated the conversation—would transform GHL into a true unified inbox solution. This would allow entire teams to manage departmental email addresses collaboratively within GHL, with proper permissions, automatic contact creation from inbound emails, and the ability to route conversations intelligently based on the recipient address (not just contact owner). This capability is standard in most modern CRMs and would eliminate the need for workarounds like email forwarding rules or third-party integrations, making GHL the true all-in-one platform it's designed to be.