Crazy this was 3 years ago. “PLANNED” but still no movement..

Apologies if I am repeating something already covered here. I am new to the Ideas Board, but this issue seems closely related to what I am experiencing with LC Phone and Voice AI.

Marking a contact as spam would help, but it only solves part of the problem. Spam calls can still enter the system before the contact is known or marked.

In my case, I am now seeing more than 40 spam calls a day. These calls are polluting Conversations, creating noise in the CRM, and making it harder to see real prospects and customers.

The current workarounds, like tags, workflows, DND, and manual cleanup, seem to help after the fact. But they do not fully stop first-time spam calls from creating conversations, contact records, call activity, or possible voicemail, transcription, Voice Intelligence, or AI usage.

This also affects Voice AI because HighLevel does not currently support:

Inbound call → IVR → Press 1 → Voice AI agent

So we cannot place an IVR spam gate before the AI agent.

I agree this needs a built-in spam solution. Ideally, it would include marking contacts as spam, filtering future calls and messages, stronger inbound spam controls, and better protection before calls reach Voice AI or paid features.

The current spam workarounds provided in the KnowledgeBase are inadequate. After reviewing the previous comments, I'm grateful that we're only getting a couple of spam-created Contacts a day. This is obviously a HUGE problem that needs priority attention. I wasted over an hour trying to resolve this with chat support 2 months ago. We are relatively new users through a white label vendor. I'm rather appalled that Go High Level hasn't implemented a spam solution since it was proposed over THREE YEARS ago?!!

When will this be available? Lots of AI features, but what about the essential functions?

I created a shared workflow with all my subaccounts that post to a db and each sub can accept or not the others' manual spam tags. Even if they do not accept the spammer tag at face value, they still get a "may-be-spam" tag. It determines if it is from a public domain, like gmail, yahoo which records that particular email account, or if it is from a custom domain, then it blocks the whole domain and all its possible sub-domains. This automatically archives the email and sets DND email for inbound. I haven't found a way to set DND for inbound calls and delete emails, but it also sets them as DND all channel. I wish I could be able to set my own default SmartList so I could automatically avoid viewing SPAMMERs or archive the contacts so they don't even show in the count.

Since high level auto creates contacts for every call, sms, email we receive, our contact list is literally about 75% spam. I enable dnd. But you cant delete the contact out of the system because the dnd memory will go away.

So we literally have to keep the contact list full of spam and every Smartlist we create hass to have Tags not include 'spam'

THIS NEEDS TO HAPPEN ASAP! This is getting ridiculous. I have customers missing hundreds of thousands of dollars a year because the spam is insane. Nothing for them to get 50 emails an hour of spam.

No matter what we do, we can't get the spam to stop. This is where highlevel will die for most companies. I cant believe a 3 year old thing isnt being prioritized. Shaun Clark please make this happen asap! Not that hard to do.

We're dealing with this constantly too. The workaround with tags and workflows helps but it's so manual. Having it built in would save us hours every week cleaning up conversations.

We should also have the ability to restrict the username in emails i.e. info@email.domain.com because current any username works for email.domain.com and spammer can spam the inbox worst then ever.

This was requested 3 years ago and has 730 upvotes now. Seriously?