Mark as spam in conversations | Voters

Mark as spam in conversations

planned

Super User

Can we add this into the conversations? This will help solve contacts that are spams. If they are marked as spam then all their future correspondence including SMS, emails, and calls are filtered. By filtered: calls will not ring on our end, emails and sms will not show on the conversations tab but will be kept on the contacts hidden for database purposes.

May 4, 2023

Zaka Ullah

We should also have the ability to restrict the username in emails i.e. info@email.domain.com because current any username works for email.domain.com and spammer can spam the inbox worst then ever.

Bryce Claudin

This was requested 3 years ago and has 730 upvotes now. Seriously?

Bryce Claudin

Dear High level.... We have the "Contact Type" field which only has two options (we cant customize) "Lead" and "Customer". We need a "Spam" option which could be used as a starting point for all the functionality to fix this problem. Boom

Jordan Wheeler

My current workaround for any other admins. Partially automated but does require some manual effort. If you have suggestions for improvement, please lmk!

PREREQS:

Inform users they should add TAG "spammer" to any contact who they identify as such.
Rename any existing spammer contact (or create new contact) with name "SPAMMER BLACKLIST" and add "spammer" tag to it. Set contact as Inbound DND (and outbound DND too).
I create a Contacts SmartList "SPAMMERS" that shows all contacts with the "spammer" tag.

This tag triggers a WORKFLOW "Spam Management" that does a few things:

TRIGGERS:

A) Contact Tag - Tag added "spammer"

This adds new contacts to workflow when they are tagged by the user.

B) Customer replied - Has Tag "spammer"

This re-initiates workflow if a previously tagged spammer sends another message, to ensure that the contact remains muted and conversation is put back in "Archive"

ACTIONS:

Edit Conversation - Mark as Read + Archive
Enable DND for all channels (NOTE: does NOT enable DND for inbound, outbound DND only. I address this manually later in process)
Remove Contact Followers - All client users (ie everyone except admin user)
Remove from Workflow - All workflows except current workflow
Assign to user - Admin (me, or another admin handling spam management)
Add Task - for Admin - to Set Inbound DND and Merge with Spammer Blacklist

MANUAL ACTIONS (Merge new spammers into master spammer blacklist):

Now admin only needs to do a few things:

Go to subaccount Contacts page, view "SPAMMERS" SmartList
Select all contacts (Max 10), ensuring "SPAMMER BLACKLIST" contact is included. Do not select more than 9 Spammers so you can still select SPAMMER BLACKLIST contact also.
Merge Contacts - All spammer contacts should be merged into parent SPAMMER BLACKLIST contact. Set SPAMMER BLACKLIST as Master contact; Ensure that First Name and Last Name are selected from Master SPAMMER BLACKLIST contact. Additionally, ensure that "DND All Channels" and "Inbound DND" from the Master contact remain selected and are not overridden by any of merging-in contacts, and that email/phone/other contact fields are checked from the to-be-merged-in contacts.
If there were more than 9 spammer contacts to merge, you'll need to repeat steps 2 and 3 until the only remaining "spammer" tagged contact is the blacklist contact.

Isaac Dibb

THIS NEEDS TO BE A PRIORITY! We are spending THOUSANDS a month extra on spam emails that we can't stop.

This needs to get done ASAP as clients are leaving due to not being able to filter out real customers.

Brennan Morrow

Please! I am losing clients because they can not bear the amount of spam entering the inbox. One client is reporting over 100 messages a day of spam.

Melissa Prince

I've actually found a work around for this and it works well for our particular needs at the moment. 
Simply create a tag "Spam", and then a workflow that triggers from tag and removes contact from all current workflows, enables DND (GHL still needs to update the ability to enable Super DND through workflows but I'm sure they're working on that), removes the contact from all pipelines, etc. 
It takes a little time to go through the cycle, but I can honestly say, our spam issues are minimal now after 2-3 months with this in place.

Super User

Melissa Prince but you'd still receive the emails from them in your inbox. that's the goal for this 'mark as spam' button.

Marking them as spam will be saved in the contacts but their incoming messages whether email, sms, social messages, whatsapp or calls won't appear or notify anymore.

Christopher Cool

Any update on this? The SPAM is getting so bad now!

Tamhas Buchan

Get it together please! GHL inbox interface is RUBBISH, guaranteed the CEO or senior staff don't use it .... very poor

Nick Bergman

we need a way to be able to flag specific keywords as spam, so they can automatically be set as spam and put into this flow.

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