Mark as spam in conversations | Voters

Mark as spam in conversations

planned

Super User

Can we add this into the conversations? This will help solve contacts that are spams. If they are marked as spam then all their future correspondence including SMS, emails, and calls are filtered. By filtered: calls will not ring on our end, emails and sms will not show on the conversations tab but will be kept on the contacts hidden for database purposes.

May 4, 2023

Isaac Dibb

THIS NEEDS TO BE A PRIORITY! We are spending THOUSANDS a month extra on spam emails that we can't stop.

This needs to get done ASAP as clients are leaving due to not being able to filter out real customers.

Brennan Morrow

Please! I am losing clients because they can not bear the amount of spam entering the inbox. One client is reporting over 100 messages a day of spam.

Melissa Prince

I've actually found a work around for this and it works well for our particular needs at the moment. 
Simply create a tag "Spam", and then a workflow that triggers from tag and removes contact from all current workflows, enables DND (GHL still needs to update the ability to enable Super DND through workflows but I'm sure they're working on that), removes the contact from all pipelines, etc. 
It takes a little time to go through the cycle, but I can honestly say, our spam issues are minimal now after 2-3 months with this in place.

Super User

Melissa Prince but you'd still receive the emails from them in your inbox. that's the goal for this 'mark as spam' button.

Marking them as spam will be saved in the contacts but their incoming messages whether email, sms, social messages, whatsapp or calls won't appear or notify anymore.

Christopher Cool

Any update on this? The SPAM is getting so bad now!

Tamhas Buchan

Get it together please! GHL inbox interface is RUBBISH, guaranteed the CEO or senior staff don't use it .... very poor

Nick Bergman

we need a way to be able to flag specific keywords as spam, so they can automatically be set as spam and put into this flow.

Cornelia Fischer

It is essential to be able to mark spam emails as such. These must then be automatically removed from the contacts. To do this, we also need a blacklist so that I can also explicitly enter the main domain (* @domain .xy) as spam.

Isaac Dibb

Any update on timeline? We NEED this. I have hundreds of clients getting an absurd amount of spam, and we need a way to weed this out completely.

Would also like to see the spam be able to added as spam then delete the contact.

Andrew Davis

Looks like this was implemented. Go to DND section for contact and click DND Incoming

Keith Besherse

Andrew Davis, applies to phone numbers. But not email address/domain/tld.

Aaron DeBenedetto P

YESSSSSS. Just like Gmail. Mark as spam, block number, and delete.

Keith Besherse

Aaron DeBenedetto P, not delete. I would like a separate smart list for black listed. The contact stays in the database but is no longer in the smart list "All" and all automations are prohibited.

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