Summary:

Please add the ability for sub-accounts to whitelist custom file types/extensions that can be sent and received as email attachments within GHL conversations.

The Problem:

GHL currently restricts email attachments to a fixed list of supported file types. This creates a significant blocker for businesses in industries that rely on specialized file formats. For example, the embroidery and apparel decoration industry regularly exchanges files in formats such as .DST, .PES, .JEF, .VP3, .HUS, .VIP, and .EMB. These files are essential for digitizing and running embroidery machines, and without being able to send/receive them natively in GHL, businesses are forced to use external email clients, defeating the purpose of an all-in-one CRM.

Requested Solution:

Add a setting at the sub-account (location) level — or agency level — that allows admins to whitelist specific file extensions for email attachments in conversations. This could live under Settings → Email / Conversations → Allowed Attachment Types.

Who This Helps:

Embroidery & apparel decoration businesses

Graphic design and printing companies

Architecture and CAD firms (.DWG, .DXF)

Any industry using proprietary or specialized file formats

Impact:

This is a blocker for full adoption of GHL as an all-in-one platform for these industries. Without it, users must split their communication workflow between GHL and external email clients, reducing efficiency and the value of the platform.

Suggested Priority: High — affects multiple industries and limits platform stickiness.

Thank you for considering this request!