Users & Permissions

If we could create a custom field for team members (users) this would be MASSIVE. Means we can have way more flexibility in cycling users in campaigns (dynamically insert more things other than phone, email, signature, calendar).For example, this would also solve the problem I submitted in these ideas: https://ideas.gohighlevel.com/ideas/HIGHLVL-I-1308https://ideas.gohighlevel.com/ideas/HIGHLVL-I-1253A custom field for 'custom user calendar' would solve both of these. This is also a pathway to round robin cycling through calendars - the round robin would be done at the point they enter the campaign! HIGHLVL-I-1330

I need a way to limit the number of employees that a sub-account owner can add to their account AND even prevent a sub-account owner from adding employees all together. I would also like the option to charge an incremental amount to the sub-account owner by how many employees they add. Even further, by including these settings in a snapshot, it would help automate the process of granting user permissions based on the SaaS plan or snapshot selected. By adding more granular control of 'User Permissions' within various sections and items under, this could be achieved. For example, the User Permissions for Settings could have sub settings to check on or off each of the items under each category. For example within Settings, we would have a toggle for each of the following items: MY BUSINESS Business Profile My Staff Pipelines BUSINESS SERVICES Calendars Phone Numbers Reputation Management Profile OTHER SETTINGS Custom Fields Custom Values Domains Media URL Redirects Integrations Email Services Conversation Providers Tags Labs Audit Logs

Currently, GHL limits accounts to a single SSO provider configuration. This creates limitations for agencies with diverse client needs. Use Case: Agencies needing different SSO providers for different client teams White-label agencies serving multiple enterprise clients with their own identity providers Organizations using multiple authentication systems (Google Workspace, Azure AD, Okta, etc.) Requested Feature: Enable multiple SSO connections simultaneously, allowing different sub-accounts or user groups to authenticate through different identity providers. Benefits: Greater flexibility for enterprise and white-label scenarios Support for multiple enterprise clients requiring their own SSO Better scalability for growing agencies Current Limitation: One SSO provider per account forces password-based authentication or inefficient workarounds.

Create option in Agency company settings for agency admins/owners to turn on or off that is: "Allow all users to toggle light / dark mode individually." That way, this option is off by default, giving all GHL agencies time to write code for whichever mode they've not got code for. Turn current Custom CSS box in Agency company settings into "Custom CSS for light mode" ... and then "add Custom CSS for dark mode" right below it. Provide light/dark mode toggle for all users under "My Profile" or in upper right hand corner, similar to the light/dark mode toggle used in Community feature. Only make available if option in point #1 (above) is turned on by agency admin/owner.

Restricting data visibility to assigned data is pretty limited. We need to be able to give users access to see specific smart lists where there may be unassigned contacts or contacts assigned to other users.

An assigned user currently has access to ALL past conversation/interactions with a contact. It would be amazing to have more filtering capabilities from the admin side, to hide a User's ability to see conversations. Example filters that would be effective include Filter By: All conversations AFTER specific date Only see messages to and from specified number/user/email Conversation Type (sms/email only etc) This would be tremendously useful as we don't want all team members to have access to negotiations, pricing conversations, or even just conversations in general that might be about the user.

It would be very helpful for a user to be limited to only the data assigned to them but also data that isn't assigned to anyone. That way as user can focus on their clients, leads, or whatever, but also see new clients or leads who have not been assigned.

Description Currently, GoHighLevel user permissions only allow me to hide or show the entire Websites/Funnels tab. If the tab is visible, the client has full access — they can edit, delete pages, funnels, forms, and also see internal features like “Ask AI.” This creates serious issues for how I deliver and protect client websites. Problem When a client purchases a website from me, they must be able to access what they purchased. I cannot completely hide the Websites tab, because the website belongs to them. However, when the tab is visible, the client can: i)Edit or delete pages, funnels, and forms ii)Break live websites accidentally iii)Access advanced tools they don’t understand iv)See the “Ask AI” feature, which: -Reduces perceived professionalism -Makes clients think the website was “just built with AI” -Creates unnecessary questions and trust issues There is currently no safe middle option between full access and no access. Requested Feature Please add granular permission controls for Websites & Funnels, such as: i)View-only access ii)View & edit (content only) iii)Restrict delete actions iv)Ability to hide advanced tools (including AI-related features) Separate permissions for: Websites Funnels Forms This would allow clients to own and view their website without risking damage or confusion. Why This Matters Protects live websites from accidental deletion Maintains professional positioning with clients Reduces support issues and misunderstandings Allows fair ownership access without full backend control This feature would significantly improve trust, safety, and professionalism when delivering websites inside GoHighLevel.

Small business owners also employ people and provide salary to them. If we add the HR features such as employee timesheet tracking and payroll processing for team members in Go high level, then our platform will be even more appealing to small business owners who wants to use our platform.