Tag Permissions - Visibility Setting
For each tag, it would be helpful to have a setting that shows if it is visible to users or just admins. This could be accomplished at a tag folder level. Tags in specific folders could be set to global-visibility or admin-only visibility. The default should be configurable. This way, the tags that are used for processing leads would be invisible to average users, but visible to admins.
User Tag Permissions - Create, Use
Please provide two different permission levels in GHL for Tags. One permission is for CREATE, so that designated users could create new tags, and the other would be for USE. A user with USE could add existing tags to a contact, but could not generate new tags. I have users who don't type well. They misspell a tag, and hit enter, and it creates a new tag. I would like for the general users to only be able to use specific Tags.
When sending a chat message to your technical support team it would be a good feature to have by getting a notification letting the person who sent the message that there is a response from your team. We are all working on many projects and different platforms that if we do not get notified of the response given by your support team then it defeats the purpose of having this kind of access to your team because otherwise we can just contact you via email or phone and not through this service.
Allow more 2FA Options
Whilst the recent enforcement of 2FA (via email) is a welcome addition to the security of High-Level, email based 2FA is unfortunately one of the least secure 2FA methods. So, please add more 2FA options. Including at a minimum TOTP codes (a global standard) that people can use through whatever TOTP App they use. (E.g. Authy, Duo, Google Authenticator, Microsoft Authenticator etc). And at the same time, please: Allow an agency to select what 2FA options they will allow to be used across their clients. Allow Admins of a sub-account to also have this level of functionality to select what 2FA options users in their Sub-Account can use IF the Agency gives it to them.
Forms for Lead/Customer to Populate Custom Values
Ability to send a form/questionnaire to lead/customer and as they finalize the form it would populate the data into the custom values in a new (or existing) client account. This would make it SO easy for us when onboarding many (50-100) new client accounts at a time!
Disallow feature updates to alter existing user permissions
When the blogging feature was released it updated all user accounts granting them permission to this functionality. My request is to disallow any new feature or update to alter user permissions. User permissions should be managed by admins only.