Voice AI

While Conversation AI via text can schedule appointments, Voice AI agents currently cannot. Without this feature, users are forced to turn to other platforms to fill the gap. It disrupts our workflows and diminishes the value of staying entirely within Go High Level. Adding this capability would keep people from needing another platform, Instead keeping everything in one place, making Go High Level "The" go to solution for seamless Voice AI scheduling. If you agree this should be a priority, please upvote this post to help get it on the developers' radar!

Please provide the same "train with url" capability to the Voice AI agents. This will drastically improve performance. Thanks

I am looking for an AI to do cold calls and would be happy if there would be a possibility to test it for u too. like a beta

I think the title explains it well enough. Adding Elevenlabs will open a wide range of voice and language possibilities.

We use number pools with our clients for tracking purposes. It would be great to use the number pool since those are the numbers all over the websites and are the primary numbers that people will be calling.

How It Works: First-Time Call Handling: When an unknown caller dials in, the AI receptionist asks for their name, email, and other necessary details. The AI then stores this information and links it to the phone number. Optional: The AI could also ask if they’d like to receive text confirmations or updates. Subsequent Calls – Smart Recognition & Context Awareness: When the same phone number calls back, the AI automatically recognizes them and greets them by name (e.g., “Hi John, welcome back! How can I assist you today?”). The AI can retrieve prior conversation history or stored contact fields (e.g., last service requested, previous appointment details, customer type, or notes). Intelligent Call Flow Based on Contact Data: If the contact previously provided an email, the AI can offer to send follow-ups there instead of asking for it again. If the caller had a previous unresolved issue, the AI could prioritize escalation or provide relevant updates. VIP clients or repeat callers could be given personalized routing (e.g., sent straight to a live agent). Benefits of This Feature: ✅ Removes Repetition & Caller Frustration – Customers won’t have to repeat the same details on every call. ✅ Creates a Personalized Experience – AI can greet by name and reference past interactions. ✅ Speeds Up Call Handling – Calls are resolved faster because less time is spent collecting redundant information. ✅ Improves Business Professionalism – Feels like a real receptionist who “remembers” customers, making interactions smoother. ✅ Better Lead Tracking & CRM Integration – This feature could sync with a CRM, updating customer records automatically.

I'm having a problem where the ai voice and the caller are always talking over each other, and the ai sometimes cuts off the caller. This needs to be cleaned up.

Please make the transcripts available in German/other languages.

I know what you're thinking, you can already trigger workflows at the voice AI interface. But having a trigger in the workflow that allows you to work with the data from the call would be very useful. Right now it's a hassle because you have to make sure every piece of data is stored in fields properly and then trigger the workflow. If you had a workflow trigger inside the automation builder that allowed you to configure based on the information from the call, then you wouldn't have to build so many fields and you could trigger and create rules off of sentiment and what not.

With companies like Nedzo that have ultra realistic voices, I think the HL voice ai has a long way to go. Would be good if the voices could sound less robotic.