Voice AI

This would be great for 2 reasons. 1) When one of your contacts is calling using the AI phone number they would be recognized " Hi John" Thanks for calling, how can I help you? 2) When doing voicemail drops to sell AI voice the caller could call back, be recognized and have a demo of what their missing on their call back.

With companies like Nedzo that have ultra realistic voices, I think the HL voice ai has a long way to go. Would be good if the voices could sound less robotic.

I have a client who would like his inbound AI employee to use his own voice so that his customer interactions are more personable. I would like to be able to upload an AI voice file that I've trained with external software, or be able to train the custom AI voice within GHL. Thank you for all you do for us! ie. https://elevenlabs.io/voice-cloning

We already have a caller on the line, why does the bot need to transfer them to another phone number so another bot can take over?

In order to assist with "office hours" availability for voice, it would be great to have an option in the Voice AI agent to answer calls immediately during specific hours and answer as backup during other windows. Right now, I have to create duplicate identical agents and maintain them separately to have a different behavior for work hours and after hours answering. My client wants to basically have a DND window after hours where his cell phone does not get called after hours, like 2AM. Adding an option for Voice AI to answer the call immediately during after-hours while having the same agent answer after the phone settings timeout during work hours without having to create separate agents to achieve this would be helpful.

I'd like to request that outbound calling time restrictions applied to AI Voice agents be made jurisdiction-specific rather than globally enforced based on US regulations. The Problem I'm an Australian business building an outbound AI voice call workflow to demo our product to leads who submit a form on our landing page. When a lead fills out the form, the intent is for the AI voice agent to call them immediately while they're still engaged and on the page. However, the platform's outbound calling restrictions — which appear to be based on TCPA (Telephone Consumer Protection Act) compliance — make this effectively impossible in a real-world context. The TCPA is a United States regulation. It does not apply to Australian businesses calling Australian numbers, nor does it apply to the vast majority of countries outside the US. Because of this restriction, I was forced to abandon the outbound call approach entirely and pivot to a web voice chat widget instead — a completely different user experience that requires significantly more technical setup and delivers a less seamless conversion flow for my customers. The Request Please consider adding a jurisdiction or country-based setting that allows users outside of TCPA-regulated regions to configure their own outbound calling rules — or remove the time restriction entirely for accounts operating in non-US countries. Australia, the UK, Europe, Canada, and many other markets have their own telecommunications regulations that do not impose the same time-of-day calling restrictions as the TCPA. Applying US-specific compliance rules globally creates unnecessary friction for international users and blocks legitimate, fully compliant business use cases. Suggested Solution Allow sub-accounts to set their operating country/jurisdiction Apply TCPA restrictions only to accounts operating in the US (or where explicitly opted in) Allow all other accounts to configure outbound calling windows based on their own local regulations and business hours This would unlock a genuinely powerful use case — immediate AI-initiated outbound calls triggered by lead form submissions — for the large and growing international user base on this platform. Thank you for considering this.

Currently, Voice AI uses structured prompts and logic to handle live phone conversations and guide callers through different questions and scenarios. My recommendation is to extend that same conversational framework into website forms, allowing a form itself to function as a chat window rather than a static set of input fields. ⸻ Conversational Form Window The idea is to embed a chat-style interface directly inside a form, using the same prompts, training, and agent goals that power Voice AI or Conversation AI. • Instead of a floating chat widget, users could interact with the AI directly within the form section of the page. • The AI would guide visitors through questions in a natural, message-based format, collecting the same information as a phone call — but through text. This would make forms feel interactive and human while maintaining the same conversational flow and data capture logic that already exists within the Voice AI system. ⸻ Benefits • Seamless user experience: Visitors stay on the page and interact within the form without pop-ups or distractions. • Professional appearance: The chat interface becomes part of the page design, matching brand aesthetics rather than relying on a floating icon. • Consistent data collection: The same prompts and workflows used in Voice AI can be mirrored here, ensuring uniform lead qualification across phone and web. • Higher engagement: Visitors who don’t want to speak on the phone can still complete a guided, conversational intake through the website. ⸻ This would give GoHighLevel users a way to create conversational, AI-powered forms that feel personalized and dynamic — not just another chatbot floating on the screen. It also keeps the logic unified across Voice AI, Conversation AI, and now interactive web forms. Thank you for considering this — it could be a major step forward in how businesses collect leads and communicate through AI on their websites.

How can I setup call forwarding so my voice ai agent can answer the call without paying a huge amount in international call minutes as a result of call forwarding? is there a simple way of overcoming this? creative solutions also welcome

The AI Voice Agent could experience spam phone calls. Could there be a way to block incoming numbers - I see this as being a problem with my GHL (business number). This could disrupt Automation and Workflow with bad information and fake contacts.