Recognize a caller in your contacts and say hello "name" when they call in
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David Alan
This would be great for 2 reasons. 1) When one of your contacts is calling using the AI phone number they would be recognized " Hi John" Thanks for calling, how can I help you? 2) When doing voicemail drops to sell AI voice the caller could call back, be recognized and have a demo of what their missing on their call back.
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Dan Tyldesley
This is already available, use the contact tag in the prompt.
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Howard Newstate
Dan Tyldesley no CRM data in the "initial greeting" field though, right? Just in the prompts, which we use a lot.
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Mike Remer
This would be an amazing value add
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Daniela Plume
perhaps something like search {{contact.first_name}} in the CRM and greet the caller by their first name.
i've managed to get ai to ask for first name if not available or confirm firstname if in CRM
Experimenting with the {{contact.first_name}} tag might work
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Aspida Group
Yes PLEASE!!
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Zack Metcalf
We need this for sure!!
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Victoria W
It would also be nice if the AI knew it was a contact and didn't ask for info already in the file.