Conversation AI

The current chatbot only goes to sleep if someone replies from GHL. However, if a person engages in the conversation and replies directly from the channel (e.g., Facebook, Instagram, WhatsApp), the AI Chatbot does not identify that manual reply and therefore continues to interrupt the conversation. It could be great if the chatbot could also identify when I send a message manually direcly in those channels.

In Conversation AI > Configure Intent, you are required to pick a calendar. But this does not work with service calendars ( as there will be multiple and you can only pick 1 ) or for clients that has their own calendars. Wont it be better if you are able to include your own calendar link/url? Where Conversation AI will share/redirect the customer to the booking link.

We often use the same core prompt for several AI agents. If we are updating the prompts, we need to go into several different agents and update the prompts. It would be smooth to have a tab for "Global prompts" where we can update core prompts throughout all our agents. While we are at it, add a prompt library where we can save prompt templates for easy access platform-wide.

The LONG dense paragraphs in the AI are hard to read. Why can't we format the same way Chat GPT does in their replies with paragraphs (spacing in between), bullets, etc?

Service business = multiple services = multiple calendars. Allowing Conversation AI to include this will make booking simplified across many channels. Find it strange how this isn't already shipped.

Business which have multiple locations in different cities, should be able to have IA booking clients in multiple calendars / locations. This is so important it should skip the line and be done asap. Not being able to do this, makes this super intelligent AI Booking fall short in real world usage

We need the ability for the AI bots to to learn from more than just URL. Being able to attach documents, PDFS, sheets and more would be so helpful for training the bots as there is a prompt limit.

It would be amazing the implementation of GoHighLevel Custom Values within Knowledge Bases, allowing chatbots to dynamically access and utilize system-wide custom values during conversations. ✨ Proposed Functionality: Insert system custom values ({{custom_values.company_hours}}, {{custom_values.support_email}}) Business-specific custom values ({{custom_values.pricing_tier}}, {{custom_values.service_area}}) Dynamic custom values ({{custom_values.current_promotion}}, {{custom_values.holiday_schedule}}) Location-based custom values ({{custom_values.branch_manager}}, {{custom_values.local_phone}}) 🎯 Why This Feature Is Critical Centralized Information Management Current Problem: Knowledge base content requires manual updates for changing information Solution: Dynamic responses using centrally managed custom values Example: "Our current promotion is {{custom_values.monthly_special}} - valid until {{custom_values.promo_end_date}}" Operational Efficiency Single source of truth: Update custom values once, apply everywhere Consistent messaging: Same information across all knowledge base responses Reduced maintenance: No need to manually update multiple knowledge base entries Dynamic Content Management Seasonal updates: Automatically update holiday hours, special offers, or seasonal services Location-specific info: Different responses based on location-specific custom values Real-time accuracy: Information stays current across all customer interactions Practical Use Cases Business hours: "We're open {{custom_values.business_hours}} - call us at {{custom_values.main_phone}}" Promotions: "Take advantage of our {{custom_values.current_offer}} available through {{custom_values.offer_deadline}}" Service areas: "We serve {{custom_values.service_cities}} with {{custom_values.response_time}} response time" Contact information: "For urgent matters, contact {{custom_values.emergency_contact}} or email {{custom_values.priority_email}}" Immediate Benefits Centralized updates: Change information once, update all knowledge base responses Consistency guarantee: All responses use the same current information Scalability: Works across multiple locations, campaigns, and scenarios 🏆 Competitive Advantage This functionality would allow GoHighLevel users to create truly dynamic knowledge bases that automatically stay current, reducing maintenance overhead while ensuring consistent, accurate customer communications.

At the moment you can only choose single calendars as option to book. In the use case of small businesses such as beauty slaons, Gymns, barber, real estate and many many other, you need to be able to choose between various services and calnedars. That would be very important. If the conversation AI could choose from service menus, it would solve this problem

Please add the ability for the AI to read pictures sent by clients via SMS, WhatsApp, or Email, understand the content, and reply based on the information. Example: A client sends a photo of a document, the AI can read it, extract the information, fill out a form or document automatically (for example, immigration forms for lawyers), and send a proper response. This would save time, reduce manual work, and improve client experience.