Conversation AI

Currently TikTok is not a supported communication channel for Conversation AI, even when enabling TikTok messaging.

When "View & manage Conversation AI agents" permission is removed, the bot toggle in conversations also disappears. Problem: Agencies can't let clients pause/resume the bot on specific conversations without giving them full access to edit AI agent settings. Solution: Add a separate permission for toggling AI bot status on individual conversations. My client insists on having Control over conversation bot toggle and ability to activate or deactivate the AI agent on the specific conversations, they don't want the AI agent to become active after a certain time automatically. However, I don't want the employees of the business to poke around the AI agents settings. It's very important please fix this. Thank you.

This isn’t just a “nice-to-have” — this is a major gap that makes Conversation AI incomplete for real lead generation. Right now, there is no reliable way to have AI automatically initiate outbound conversations with new Facebook leads. That means every agency running paid ads is forced to either: Manually follow up (slow, inconsistent, expensive) Or rely on basic SMS/email workflows (low engagement compared to Messenger) This is a problem because speed to lead is everything. If a lead is not engaged immediately, conversion drops off fast. So in practice, this means: HighLevel users are paying for leads But losing a large percentage of them due to lack of instant AI outreach And are forced to look for external tools to fill this gap That defeats the purpose of an “all-in-one” platform. Real Use Case (what should be possible): Facebook Lead Form Submitted → AI automatically sends the first message on Messenger → qualifies the lead → books a call → hands off to agent. Right now, that flow is either blocked or unreliable depending on account setup. Why this matters: This directly impacts conversion rates and ROI on ad spend Agencies can’t fully automate their front-end follow-up Leads go cold in minutes while the system does nothing Bottom line: Without outbound AI initiation (especially for Facebook Messenger), Conversation AI is only solving half the problem. Inbound replies are useful — but outbound engagement is where the money is made. This should be a core feature, not a workaround.

Right now, we cannot enter Custom Opportunity Values in the bot prompt. We would like to do that, as the conversation might be specific to an opportunity. Create a Find opportunity | Update opportunity | Create opportunity in the conversation AI, similar to the workaround we have with workflow actions in the workflow builder.

It would be great to be able to embed any of the conversation chatbots in any page using a simple script. For example, we have a lead magnet chatbot that provides website conversion audit, some sort or lead qualification, calculator or that acts as a lead magnet that provides useful information or guide to visitors. We would love to be able to put it on it's own page or inline on any page so it can both act as a normal chat or lead magnet.

Add video to chat bot widget! (example: www.Intaker.com ) Business owners can record a short message to their clients, on their website within the chat bot

I often need to apply the same types of scenarios to multiple bots for transfer and action rules. It would be helpful to have global scenarios so that they can be added to multiple bots and have a single place to make updates on the scenarios.

Please allow support for basic inline hyperlinks in AI chat responses — for example, Book Now — so we can display clean, branded links instead of long URLs. This would greatly improve user experience and keep messages more professional.

Creating a Q&A from feedback often doesn't help with feedback. In Open AI Assistant (direct thread) you can give INSTRUCTIONS as feedback... Typical examples: the bot missed a step in the process - it should have done X bot is answering questions about product A not product B the bot should have split this question into 2 questions Note: the Q&A approach can also create strange results without context. For example, I found on reviewing Q&A some questions were just single words, eg. the lead's phone number, and what was needed was feedback as an instruction "if the contact provides their phone number do [x]". These instructions are often needed to reinforce the instructions and conversation process flow, which is ALREADY in the prompt...

I feel there should be a default message the bot refers to in the case it gets confused and unable to answer a question. For example, "This is a request that's a bit tricky for me to handle, click here to contact our customer support team.".