Conversation AI Email Option
under review
A
Alyssa Rispoli
Write now the conversational ai is only available for SMS, Facebook, Instagram. Can we add email as an option to this?
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K
Keith Besherse
With this AI feature it will be especially valuable to have the email-sent-to filter on the Customer Replied Channel is email trigger!
If someone sends an email to hello@mywonderfulagency they should get an entirely different AI persona than if they send an email to help@mywonderfulagency or hailie@mywonderfulagency.
Puru Bansal
under review
C
Cesar Z
This would be crazy good if we can click on an ai generated response. We get a ton of emails.
B
Brad Schipke
Would be great, this is my primary channel of communication
K
Keith Besherse
K
Keith Besherse
Conversation AI for the email channel would require a different set of Conversation AI settings. The response should be delayed much longer. Hours instead of minutes.
We already have Content AI support for email. Giving Content AI the same training module (train via FAQ, URL, & Google Doc) as Conversation AI might be a better approach.
A
Alex Evans
Please 🙏