Conversation AI Email Option | Voters

Conversation AI Email Option

under review

Alyssa Rispoli

Write now the conversational ai is only available for SMS, Facebook, Instagram. Can we add email as an option to this?

June 30, 2023

Activity Feed

Sort by

Keith Besherse

For this to work right we need to filter by which email address the contact sent the message to.

https://ideas.gohighlevel.com/automations/p/contact-replied-trigger-does-not-fire-on-cold-inbound-emails

Cassiopeia Sledge

PLEASE

Arpit Sharma

Merged in a post:

Support Email Channel

Super User

Currently conversation AI is supporting every channel out there except email. Can we have the email be enabled as well? I believe that with this update the ability to respond in a threaded email will be worked on, including other workflow functions. Huge scope in my mind.

February 27, 2025

Brian Del Terzo

Multi-Channel Email Inbound Monitoring to enable Conversational AI by inbox:
I've suggested a feature that allows emails to be separated based on the email address they are sent to, creating multiple inbound channels that can be monitored by assigned users. This would improve workflow efficiency and could also be a key step in enabling Email as a channel for Conversational AI within GHL.
Check out the idea and upvote here - https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/multi-channel-email-inbound-monitoring

Matthias Loeffel

This would be super awesome!!

Keith Besherse

With this AI feature it will be especially valuable to have the email-sent-to filter on the Customer Replied Channel is email trigger!
If someone sends an email to hello@mywonderfulagency they should get an entirely different AI persona than if they send an email to help@mywonderfulagency or hailie@mywonderfulagency.
https://ideas.gohighlevel.com/automations/p/contact-replied-trigger-does-not-fire-on-cold-inbound-emails
https://ideas.gohighlevel.com/automations/p/customer-replied-trigger-add-a-separate-trigger-for-new-messages

Brian Del Terzo

Keith Besherse https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/multi-channel-email-inbound-monitoring

Keith Besherse

Brian Del Terzo Why did you start a new suggestion thread?

Keith Besherse

Honestly Brian Del Terzo, I don't understand what you are trying to say that is different than the existing suggestions. Can you clarify for me? Or not, no big deal.