Idea / Feature Request: I would like to request an improvement for contacts that have multiple phone numbers saved under one lead/contact record. Currently, when a lead has more than one phone number, the system can treat secondary numbers differently from the primary phone number. In some cases, when a user calls or receives activity from a secondary number, the CRM may create a new blank contact instead of linking the call, SMS, recording, or activity back to the original contact. This causes confusion because the new contact may only show the phone number, with no name, email, address, opportunity, notes, tags, or previous conversation history. The team then has to manually search, merge, or verify which contact the activity belongs to. Requested Feature: Please add better phone number mapping so that all phone numbers attached to a contact are recognized as part of the same contact record. For example, if a contact has: Primary phone number Secondary phone number Home number Work number The CRM should automatically recognize all of those numbers as belonging to the same contact. Any call, SMS, voicemail, recording, or activity connected to any of those numbers should be logged under the original contact, not create a new blank contact. Why This Is Important: This would help teams avoid duplicate contacts, missing call recordings, split conversation history, and confusion when managing leads with multiple phone numbers. It is especially important for industries like real estate, medical offices, home services, and sales teams where one lead may have multiple valid phone numbers. Suggested Functionality: Add mapping for all contact phone numbers, not only the primary phone field. Allow users to choose which saved number to call or text directly from the contact profile. Keep all call recordings, SMS conversations, voicemails, and call logs under the original contact. Prevent the system from creating a blank duplicate contact when the phone number already exists as a secondary number on another contact. Show a clear label for each number, such as Mobile, Home, Work, Spouse, Office, or Other. Allow workflows, triggers, and reporting to recognize secondary phone numbers as part of the same contact identity. Expected Result: If any phone number saved under a contact is used, the activity should stay connected to that same contact and opportunity. This will keep the CRM cleaner, reduce duplicate records, and help teams maintain accurate communication history.
