Add an additional toggle on the DND box to unsubscribe a from a direct mail list.

We have some great use cases for that would be great if HL had the option of one contact having 2 emails instead of just one.Many clients have 2 emails so that would help in communicating with them.Also, my team is building some neat integration tools that would be seamless if we had the option to reach out to clients with a secondary email as well as their primary one. HIGHLVL-I-2233

Hello everyoneI'm sure many of the people using this AMAZING software are talking to multiple people that are attached to one deal. For example:Husband and wife might be looking into buying a house. There might be 3 decision makers working at a law form that need to be contacted.There could be people that need to be contacted after the deal is closed to start the working process.It would be massively valuable to be able to have multiple contacts that can be attached to one deal such as Hubspot, Pipedrive, and Zoho do.I am proposing the fine people of High Level add the ability to have multiple contacts on one deal to help everyone and their clients keep track of all the people associated with a potential transaction. HIGHLVL-I-2230

We need the ability to assign multiple users see a contact, plus the ability to then assign a Primary User that all automated communication comes from. Here's the use case: New lead comes in and is assigned to a Setter. Setter is assigned as the primary user so any automated communication comes from the setter contact info. The setter needs to always stay assigned as the "setter" so we can track reporting and performance based on the appointments that setter has booked. Setter set a sales appointment. They use the calendar to book the appointment and we have a toggle in the calendar settings to choose if we want the assigned calendar owner to not only be assigned to the contact, but be the primary owner assigned. Which means all automated convos will come from the assigned closer. The setter is still tied to this contact for viewing status of the sale and taking it back over as needed. The setter and closer are also part of a regional sales team. The regional sales manager only wants to see the contacts within their team, but they don't need to be the primary user. They just need permission to see all contact activity within their team. In the end the solution seems to be: Teams Manager Role and permissions: You already have a team feature. Please create the ability to assign a Manager role to a team. That manager now only sees contacts within their team. Plus all users in that team can see contacts in their team. This needed because we have several setters that work different shifts. Many times, Setter A initiates the contacting, but they go off shift... then a prospect replies and we needs Setter B that's now on shift to reply and continue the convos in order to get a booked appointment. Create Different Roles with custom permissions: So we can jump into the settings and click "setup user roles". click "create role" and we can name it whatever we want that makes sense to the client model. i.e Setter, Closer, Sales Manager. Each role can have their own custom permissions if we'd like. Assign multiple users to a contact that have different roles to play. For example: Setter Role & Closer Role. So now we can create a new user on our team and give them the Setter Role which we've customized with our own certain permissions. The setter is now assigned to the contact as "the setter". But they hand off contact to another user that has "Closer Role" when they book a sales appointment. So now the contact has two users assigned to them. Setter stayed assign but now we have Closer too.

Currently, there is only a way to assign a task inside a contact's profile. We're trying to bring BIG companies into GHL, but many of them are saying it's a deal-breaker if GHL doesn't offer standalone tasks so they can dole out responsibilities to their team members. HIGHLVL-I-4426

A number of the better CRM out there have this. For example, Nimble and HubSpot CRM. If you email someone from the CRM, it actually send from that email program (Gmail or Outlook). Hence, it is recorded there. Likewise, if you send from the email program, it is also shown in the CRM, and tied to the contact record as well. This is true 2 way sync. It is very, very helpful. Mainly, no correspondence is ever missed! HIGHLVL-I-3834

Hey Guys! Love the platform but often times find myself needing this information and know others would benefit from this as well. It would be awesome if there was a way for you to access the internal action history per contact. Add it as another tab in the righthand menu fo the contacts profile. This would allow admins to see all changes made to a profile. For example tags add/ removed, workflows added / finished/ removed, etc and identify which user performed the action. Have it formated just like the workflow action history.

It will be great to have the option to re-organize the layout of fields, pre-deifned. Same as we can do with custom fields.

Often, when we get a client list to work with, the client will have multiple phone numbers attached to it. Sometimes that is because the contact list was put though a phone number lookup program, and that program usually provides 3 phone numbers, and sometimes its because the contact has multiple numbers that they can be reached at. In either case, there is no way right now for us to have those numbers all connected, while also being able to keep recordings for all of them in one place - so our options are to create multiple contacts for one person, or to delete the new contact every time it is created when we call one of the alternate phone numbers. Def not ideal. HIGHLVL-I-4319

I would love to see more organization with custom fields so that we can separate them in the view panels where the information isn't just thrown in line by line. Maybe have a way to group them. When you have several forms gathering information for different campaigns and services this area gets very hard to read and organize.