Contacts

There is no way to clear out the contact custom fields with dropdown boxes and leave them empty. Previously, I was able to select the option that was already saved to the contact, and it would remove that selection so that the field was empty.

Description During the final step of the Contact Import process, the tag selection field prioritizes searching existing tags over the creation of new ones. If a user types a word that is contained within an existing tag (a substring), the system only displays the matching results and removes the option to "Create New." Steps to Reproduce Ensure you have an existing tag named "attendee_workshop". Start a Contact Import and proceed to the final step (Bulk Actions/Tags). Type "attendee" into the tag selection box. Observe that only "attendee_workshop" appears in the dropdown. Attempt to create the standalone tag "attendee". Actual Behavior The "Create New Tag" button disappears because the system finds a partial match. The user is forced to select the existing longer tag or is blocked from using the desired shorter tag. Note: If a word has no matches (e.g., "absentee"), the "Create New" option appears correctly. Expected Behavior The dropdown should always provide a "+ Create New [Input]" option, even if partial matches for existing tags are found. This ensures users can create specific, shorter tags that happen to be contained within longer existing tags. Suggested Fix Modify the dropdown logic so that the "Create New" UI element is persistent or appears whenever the input string does not have an exact match in the database.

when your in tasks and have all selected add a fliter where you can sort by newest to oldest adn oldest to newest.

The new example data is an interesting idea. I understand and appreciate how it can help explain the functions. Please add sample conversations, notes, tasks, and calendar with appointments. But the samples create chaos in the account. Need an easy button to immediately remove all test data from the account including workflows, pipelines, social templates, etc once the demonstration/orientation is complete.

Hello GoHighLevel Support Team, I would like to report an additional issue related to TikTok messages integration, which is affecting the mobile experience and message tracking in the CRM. The problem occurs specifically on mobile devices: When I open a TikTok conversation on the phone, the conversation appears empty, even though there has been active communication with the client The same conversation displays correctly on desktop/laptop Additionally, not all TikTok messages are being received or logged in the CRM This behavior creates confusion and makes it difficult to follow up with leads in real time, especially when working from a mobile device. Since many responses and follow-ups are handled on the phone, this becomes a significant operational issue. To summarize: TikTok conversations show no messages on mobile Messages are visible on desktop only Some TikTok messages never reach the CRM at all This issue negatively impacts response time, lead management, and overall client communication. I kindly ask you to investigate this matter and provide a fix or clarification as soon as possible. Please let me know if you need additional examples, screen recordings, or account details to assist with troubleshooting. Thank you for your support. Best regards, Diana Panaghiu Sistematic CRM GoHighLevel Partner

Currently you can delete unused custom fields one at a time. However, there is a select option, but when you select multiple custom fields to delete, the delete function disappears and the only option is to move them into another folder (Contact Info, General Info or Additional Info) Surveys can get extremely cluttered when there are a lot of unnecessary custom fields (use case: loading a snapshot that has a lot of custom fields) It is time consuming to have to delete unused custom fields one at a time instead of a Bulk Delete.

Hello GoHighLevel Support Team, I would like to report a recurring and critical issue that affects contact updates specifically on iOS devices (macOS and iPhone). A large number of my clients are experiencing the following problems when working on iOS: Contacts cannot be updated (update fails without a clear reason) After marking messages as read, they reappear as unread The contact update window sometimes does not open at all When clicking Save, the system returns a “Failed” message even though no required fields were missed I am attaching screenshots and screen recordings that clearly demonstrate these issues. What makes this situation particularly concerning is that: The issue appears consistently on iOS devices The same actions work perfectly fine on Android and Windows Most of my clients are iOS users, and many of them are facing this problem daily Because of this, the experience is becoming increasingly frustrating for them, and unfortunately, it is starting to affect my business. If this issue is not resolved soon, I risk losing clients due to usability problems that are outside of my control. I kindly ask you to prioritize investigating and resolving this iOS-related bug as soon as possible. This is a critical functionality, and its instability is having a direct negative impact on user satisfaction and retention. Thank you in advance for your support. I am available to provide any additional details if needed. Best regards, Diana Panaghiu Sistematic CRM GoHighLevel Partner

I tried to include some phone numbers from my Brazilian clients, and they are not working. In Brazil the mobile phone numbers has 9 digits, but fixed phone number has only 8 digits. You should fix this ASAP.

It looks like the contact information isn’t updating right away after edits, and the uppercase/lowercase formatting isn’t matching what was originally entered. This is in the conversation tab, to the right where you click "edit name". Could this be adjusted so updates apply immediately and formatting stays consistent?

This is really problematic. Users who are generally the managers/employees in the ghl sub-account SHOULD NOT become contacts in the system. Having to make the user(manager/employee) a contact(lead/customer) in the system to track activity is really concerning, and I can't understand why this is not a huge issue for everybody. Because this scenario unfolds with sample of following users user(manager 1) user(manager 2) user(employee 1) user(employee 2) user(employee 3) A contact passes through an automation and say the automation notifies user(manager 1) about a contacts behaviour/action using the internal email notification action. user(manager 1) now becomes a contact(lead/customer) in the system and gets the notification email. Now later on when user(manager 2) sends an email to user(manager 1) all the users(employees) can now read this email !! (manager 2) could be emailing (manager 1) about discussing the possibility of raising a disciplinary issue with one of the employees and now everyone sees this email!!! Or (manager 1) sends a financial report to (manager 2) everybody gets to read it! (I appreciate you can make users at the employee level data visibility scope only assigned data but that silos everybody) Is there anyway you can put in the necessary tracking of user actions without having to make the user a contact(customer/lead)? This is causing a real headache - if it cant be resolved we might just have to go the 'view only assigned data' option for all users.