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Email System
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Email System

Per-contact email tracking consent and granular opt-out (EU GDPR compliance)
HighLevel currently allows agencies to disable open and click tracking at the sending-domain level, but does not provide a documented mechanism to automatically honor tracking consent for individual contacts. Under the Italian Data Protection Authority's April 2026 guidelines, subscribers must be able to opt out of email tracking while continuing to receive marketing communications. Requested functionality: Contact-level tracking consent field with API and workflow support. Automatic suppression of open-tracking pixels for contacts without valid consent. Support for disabling individual click tracking. Granular opt-out integrated into the existing Preference Management Center. Consent history and audit logs. Consistent enforcement across campaigns, workflows and other email sending methods. This feature is particularly important for European agencies managing multiple client subaccounts through HighLevel. We need a native, privacy-by-design solution rather than complex workarounds involving duplicated campaigns or sending domains.
1
Enable/Disable tracking pixel in email sent with Mailgun or other providers
New regulations forced us (in EU) to allow leads to disable tracking cookies on email. This feature is available only for LCemail users. It'd very important to have it available also for users that send emails with third-party providers like Mailgun or alternative services.
0
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New Feature
Newsletter: Dedicated Forward to a Friend Merge Tag
Link Mailchimp Does: https://mailchimp.com/help/add-the-forward-to-a-friend-link/ merge tag populates a link when the email is sent. When a contact clicks the Forward to a Friend link, they'll be taken to a form to enter their friend's details and a message. Then, the friend receives an email that includes a link to view the email in their browser. Minimize the chances that your contacts will be unsubscribed by the people they forward to. Email report will show how often your email was forwarded and how often those forwarded emails were opened.
0
Two way sync with Outlook desktop application
After a month of troubleshooting I finally learned that the 2way sync with Outlook only supports the native version of Outlook, not the desktop version. This is a great disappointment and was a huge waste of hours of troubleshooting with the support team. (At least this limitation should be noted clearly where the sync settings are located.) This ability to sync was one of the key items I looked at before joining GHL and now is not able to function.
0
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Enhancement
Support for Professional Email Inbox Using Custom Domains
We’re adding support for a native professional email inbox that lets users send and receive personal business emails (e.g., you@yourdomain.com ) —without needing third-party email services. Key Highlights: Users can create and assign custom email addresses from their domains. Messages will only be visible to the assigned user unless the email is inactive or deleted. Admins can manage address status, forward messages, or delete mailboxes with handling options. DNS and domain verification are handled automatically behind the scenes. This unlocks a full inbox experience natively within the platform—great for client-facing roles, internal teams, or personal business communication.
97
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New Feature
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in progress
Always Send Receipts and password reset emails regardless of DND status
It's really frustrating when a client had previously unsubscribed from our newsletter and then when they try to reset their password it is not delivered. Or if they place another order, the delivery and receipt are not sent. This is a major issue. Emails with important information like this should be sent regardlesss of their previous unsubscribe.
5
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Bug
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under review
Customise system generated emails
Most of the system generated emails (eg for new contact created or appointment scheduled) are ugly, not translated and I cannot find a way to turn them off. Please let us customise all the system generated emails.
6
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Enhancement
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under review
Please Escalate: Serious Concern About HighLevel’s Unsubscribe Feedback Flow
Unsubscribe Feedback Flow
1
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New Feature
Enhanced Statistics Export
One click “Export statistics” that would export an XLSX with multiple sheets. Campaign Performance (table of stats) Opens Performance (list of open email addresses, contact names, company names, event timestamp) Clicks Performance (list of click email addresses, contact names, company names, link clicked, event timestamp) Or if Excel workbook is too fiddly, separate csv export button as you have now, but with the option to select the fields you want in your export.
0
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Enhancement
Block incoming spam emails
Be able to mark an email as spam and block it from coming into the system. Because I’m charged for every email that comes through the system, there should be a way to block unwanted emails. Not all emails come with unsubscribe options.
30
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New Feature
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