Support for Professional Email Inbox Using Custom Domains
in progress
K
Karthik
We’re adding support for a native professional email inbox that lets users send and receive personal business emails (e.g., you@yourdomain.com) —without needing third-party email services.
Key Highlights:
Users can create and assign custom email addresses from their domains.
Messages will only be visible to the assigned user unless the email is inactive or deleted.
Admins can manage address status, forward messages, or delete mailboxes with handling options.
DNS and domain verification are handled automatically behind the scenes.
This unlocks a full inbox experience natively within the platform—great for client-facing roles, internal teams, or personal business communication.
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Tomas Pozo
Any estimated time for this to be available?
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Shawn P. Creighton
Please also make sure it handles incoming spam, and gives us the ability to turn of the catchall that the current lc mail system allows. So much spam.. unfortunately most of it is from other GHL people.
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Steven Nichols
If enterprise clients can’t stick with Google, they can’t fully onboard GHL. You need to allow, not re-capture. Will not work as a vertical.
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Иво Димитров
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Iver Aune
I just realized I have created a duplicate to post.
Feel free to merge:
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Harrison Riehle
Will this inbox also work with existing 2-way sync emails from Outlook/Gmail? or only for new domain emails? Karthik
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Oxana Yatsenko
Hi Karthik, thanks for the update! We’ve already built a GoHighLevel app called WarmInbox that helps users warm up their email accounts and improve domain reputation before sending campaigns.
With the upcoming native inbox feature, will these new GHL-hosted email accounts be accessible via IMAP/SMTP or API?
We’d love to explore integrating directly — or at least confirm whether we can support warm-up functionality for these native inboxes. Thanks again for pushing this forward; it’s a huge step for the platform!
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Dave King
Please can you get rid of the "default dedicated domain" in the process. Its an awful "feature" that broke everything for me. A workflow should use the email address specified, and shouldn't be overridden.
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Marta Piqueras
Hi Karthik thanks for this update.
- Could you confirm if it will be possible to receive (brand new) inbound emails that did not start in HL, please?
- Could you clarify if this will only be "individual" emails or also "generic" brand emails that several users could choose to send and receive emails?
Thanks in advance!
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Andrea Comuzzi andrea@andreastudios.com
- Can you confirm that messages will only be visible to the assigned user or users in the CONVERSATIONS tab?
- Will emails be included when purchasing a domain name?
- Will we be able to rebill email inboxes?
- Are we going to be able to choose whether we want to include email inboxes as part of the domain purchase or bill them separately?
Karthik
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