2 years later... still upcoming

Almost two years since this was requested....as other said, it's basic email functionality

I realized something that proves this feature is possible right now: The functionality to grab the email history already exists in HighLevel.

If you click "Forward Thread," the system successfully grabs the entire conversation history and pastes it into the body.

To the HighLevel Team: Please just apply that exact same "Forward Thread" logic to the "Reply" button! The code is clearly already there. The only reason our replies look "naked" and unprofessional is that the Reply button isn't triggering the same history-grab that Forwarding does.

To other users (The Workaround): If you absolutely need the email history to show up (so the client sees the context) but want to stay inside GHL, don't click Reply.

Click "Forward Thread" instead.

It will paste the full history into the body.

Manually paste the client's email address back into the "To" field.

Send.

It’s an extra step, but it forces the system to include the thread history until they fix the native Reply button.

This is critical. Currently, HighLevel acts more like an SMS blaster than an email client. When we reply from inside GHL, it sends a 'naked' message without the previous email history appended. This breaks the professional context for our clients and forces them to dig through their inbox to understand what we are replying to.

The Fix We Need:

Native Threading: Replies sent from GHL must automatically append the previous email body (quoted text) so the client sees the full conversation history, just like Outlook or Gmail.

Gmail Sidebar/Extension: If you can't fix the internal threading, please give us an official Chrome Extension that creates a GHL Sidebar inside Gmail. Let us view Contact Tags, Pipelines, and Notes directly in Gmail so we can reply there (where threading works) without losing CRM data.

Right now, I am forced to reply via Gmail to maintain professional threads, which defeats the purpose of an 'All-in-One' inbox. Please prioritize this

When is this coming? This is essential functionality in mails

This is such basic and expected functionality that I'm surprised this hasn't been implemented yet. I'm actually surprised that when the "reply" button was created that it didn't do this out of the gate.

i think, this is causing an issue where the contact reply trigger is not working in the automations.

I request that you merge all of these threads so you can see how many requests there are and will actually make this basic function available:

Need the email trail. I am sick and tired of copy and pasting the thread. It's ridiculous.