Email reply trail in same conversation
upcoming
E
Eddie Jackson
Currently, in LC emails, every email is a new email. Need to include the email trail when sending outbound emails. The recipient receives separate emails and has to go back to find the conversation in their email inbox. It populates in the conversations thread for us but for the receiver's end it does not.
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A
Alex Mroué
Any updates? Would need this in near future
C
Chris Jeong
Any update on this? This is a big one for us and will be great to have rolled out. Thanks!
T
Trisha Pokharel
Following this. Please prioritize the ability to use a single thread email instead of writing new emails with new subject lines. Leads can't see what I'm referring to in my follow up message if it's a completely different email that's going out each time we send an email.
H
Hassan Tariq
following this
K
Keith Besherse
K
Karthik
Merged in a post:
When I reply to conversations, it is not going as a thread to the recipient but as a new message "Re:"
D
Davis Nguyen
So when I send marketing email campaigns and get replies back, they come to my conversations tab. When I reply via conversations, I reply on a thread but the recipient gets it as a new email rather then on a thread.
How can we fix this?
K
Karthik
upcoming
E
Eddie Jackson
Karthik typically how long could this take?
K
Keith Besherse
Karthik, thank you. This is essential to the user experience of our clients’ leads. This one isn’t just about smooth email processing. It is about reducing friction for leads who might use any minor inconvenience to opt-out.
Shivam HighLevel. Core Platform. Sales & Marketing.