Email reply trail in same conversation
upcoming
E
Eddie Jackson
Currently, in LC emails, every email is a new email. Need to include the email trail when sending outbound emails. The recipient receives separate emails and has to go back to find the conversation in their email inbox. It populates in the conversations thread for us but for the receiver's end it does not.
K
Karthik
Merged in a post:
When I reply to conversations, it is not going as a thread to the recipient but as a new message "Re:"
D
Davis Nguyen
So when I send marketing email campaigns and get replies back, they come to my conversations tab. When I reply via conversations, I reply on a thread but the recipient gets it as a new email rather then on a thread.
How can we fix this?
K
Karthik
upcoming