Reply To Existing Email Thread Via Workflows
M
Matt Cavanaugh
For email conversations that are now on autopilot with AI it would be great to be able to respond in same thread via workflow.
One possible way this could be accomplished is by making a unique email thread ID that can be accessed via workflows.
For example, when putting a send email action in a workflow there could be an option to copy the unique email thread id.
when setting up a send email action there could be 2 options.
- Start new thread
- Reply to existing thread. - when replying to existing thread it could allow you to use the value in a custom field or value.
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E
Edward J Marsh
I request that you merge all of these threads so you can see how many requests there are and will actually make this basic function available:
K
Keith Besherse
J
Jared Auld
I believe this is "under review" here https://ideas.gohighlevel.com/conversations/p/reply-in-thread
I
Izzy Hewage
This is a must have!
C
Christian Clark
support Support GHL
C
Christian Clark
This would definitely help with making the emails feel real and genuine if you reply within the thread - not just sent by a robot.
S
Seth S
Commenting for support
N
Neil DenToom
Any progress? This would be very useful so the recipient doesn't have to search any other emails from me after a follow-up reminder email. It would seem a lot more human than always starting new threads.
R
Rajesh Nagaraj
Absolutely, it is a much needed feature.
D
Diveej Shrestha
this needs to be a feature asap... really poor UX for my customers when i cannot reply to an existing thread.
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