Email threads for clients
T
Thibault Weber
One thing I noticed is that using LC or Mailgun, responding to a clients email (even if you reply as a thread in GHL) doesn't create a thread in the client's inbox.
I tested this myself as well, and right now prefer to use Gmail as it actively creates and keeps the thread going for both me and the client. much easier for clients to keep track of their support inquiries that way.
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Randolph Taylor
I realized something that proves this feature is possible right now: The functionality to grab the email history already exists in HighLevel.
If you click "Forward Thread," the system successfully grabs the entire conversation history and pastes it into the body.
To the HighLevel Team: Please just apply that exact same "Forward Thread" logic to the "Reply" button! The code is clearly already there. The only reason our replies look "naked" and unprofessional is that the Reply button isn't triggering the same history-grab that Forwarding does.
To other users (The Workaround): If you absolutely need the email history to show up (so the client sees the context) but want to stay inside GHL, don't click Reply.
Click "Forward Thread" instead.
It will paste the full history into the body.
Manually paste the client's email address back into the "To" field.
Send.
It’s an extra step, but it forces the system to include the thread history until they fix the native Reply button.
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Randolph Taylor
This is critical. Currently, HighLevel acts more like an SMS blaster than an email client. When we reply from inside GHL, it sends a 'naked' message without the previous email history appended. This breaks the professional context for our clients and forces them to dig through their inbox to understand what we are replying to.
The Fix We Need:
Native Threading: Replies sent from GHL must automatically append the previous email body (quoted text) so the client sees the full conversation history, just like Outlook or Gmail.
Gmail Sidebar/Extension: If you can't fix the internal threading, please give us an official Chrome Extension that creates a GHL Sidebar inside Gmail. Let us view Contact Tags, Pipelines, and Notes directly in Gmail so we can reply there (where threading works) without losing CRM data.
Right now, I am forced to reply via Gmail to maintain professional threads, which defeats the purpose of an 'All-in-One''all inbox. Please prioritize this one'
E
Edward J Marsh
I request that you merge all of these threads so you can see how many requests there are and will actually make this basic function available:
G
Glenna Reyes
please get this feature included ASAP.
K
Keith Besherse
Y
Yousif Bodagh
Didn't notice this didn't exist until a client brought it to my attention. I just assumed this is a built-in feature just like every other CRM.
S
Sarah Deitz
Yousif Bodagh Ditto, I didn't know how to respond to the client, assumed this was a standard thing! Very embarrassing and I feel I might lose the client because of this.
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Rebecca Gomes
Can't figure out why this isn't already developed. It is really necessary.
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Claire Hunt
It would be so nice if the "thread" that shows in the Conversations actually looked like an email too. It's hard to understand what's a new email too. I miss conversations a lot!