2,5 years nothing has changed! Shame on you

Emails end up in spam all the time when sending to any Microsoft email account (outlook, hotmail etc)

Also Microsoft regularly blocks emails being sent, at least x2 a month I have to get in touch with support to adjust mailgun server/ip settings to remove the sending domain from whatever blacklist its on that time.

Any update?

The ability to warm up the sending domains might help.

Email isn't problem if you set it up right. Curious as to what GHL is going to do now that this is marketing "in progress".

I'Ive sent over 50,000 emails and have never had big isues with lanidng in spam or promotions unless it was my own fault due to key words in the subject. 9/10 the issue you guys are mentioning does not have to do with GHL. It';s your own end on how your creating the emails. Make sure your following best practices like using a name as the sender name (not a business name) and avoid spam / promotional key words in your subject lines.

I’ve found a couple of issues worth noting here:

We were on Sendgrid before switching to LC and their system, like GHL, allows us to set up multiple sending domains, but they check all our sending domains to match our sender to a verified domain and send from that domain. GHL should have this.

We have done some research and concluded that this is due to Microsoft Office 365 giving us SCL score of 5 when we set up a new email domain to send from.

Priya Jain can help you understand all the details around this and we're happy to help GHL by providing all the research we did around this so that you can understand the issue deeply.

In short, we used MailGun's Inbox Placement tool and found that deliverability is when we set up custom sending domains, for Microsoft Office 365, and the feedback from the Office 365 email service was that our SCL score was 5. Attaching screenshot.

We also tested using SendGrid, and found that and Microsoft's SCL was 1 (i.e. Not Spam).

It is impossible to know what triggers Microsoft to give it a spam rating, but we believe that it's due to the domain being new (since we have to set up new subdomains to send from GHL), and since Microsoft has never seen or been trained on that subdomain, they rate it as spam.

Here is Microsoft's explanation of what their SCLs mean: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/anti-spam-spam-confidence-level-scl-about?view=o365-worldwide

There is an easy way around this, and that is to give us the , because then we can send emails without the need to set up new subdomains first.

This is something Mailgun supports natively, please see this article: https://help.mailgun.com/hc/en-us/articles/203357040-Can-I-Use-the-Same-Domain-Name-for-Mailgun-and-for-Google-Apps-Or-Another-Email-Server-

The problem today is that in GHL, , which prevents us from using LeadConnector in the way described above. If you allowed this, the issue is most likely resolved :)

Question for everybody here: Does this happen even when you set up your own custom sending domain? Or are you sending from the "out of the box" domain that comes with the platform?