LC emails ending up in junk | Voters

LC emails ending up in junk

in progress

HighLevel Support

LC emails ending up in junk and GHL support has no recommendations or solution

November 18, 2022

Alicia Stanhope

SAME!!!

Martin Hobelman

@HighLevel should offer an email warm up service for new dedicated domains, like other email providers

Brian Del Terzo

I believe I was able to fix this for one of our sub-accounts by purchasing a dedicated IP for email sending. This might be the only reliable option, because when you're using a shared IP... alongside potentially thousands of other businesses, you have no control over the reputation of that IP. If other users are engaging in poor email practices or sending spam, it can negatively affect everyone sharing that IP, including legitimate businesses like ours.
By using a dedicated IP, you isolate your email reputation from other senders, which helps ensure better deliverability and protects your brand from being impacted by bad actors.
Additionally, when it comes to domain warm-up, there are serious limitations. It would be incredibly helpful if GHL offered:
More flexible and strategic use of multiple sending domains, and
A more intuitive way to cap daily email volume, especially during the warm-up phase.
Even if you set a drip to start small (say, 600 emails/day) as automations grow and contacts continue moving through actions over time, you can suddenly find yourself sending thousands of emails unintentionally. This overwhelms a cold or warming domain and can immediately damage its sender reputation.
These are major risks for agencies and businesses trying to scale responsibly. We'd appreciate any tools, settings, or visibility that would allow for better management of domain warm-up and sending volume.

Nicolas Schill

2,5 years nothing has changed! Shame on you

Kev Lawrence

Emails end up in spam all the time when sending to any Microsoft email account (outlook, hotmail etc)

Also Microsoft regularly blocks emails being sent, at least x2 a month I have to get in touch with support to adjust mailgun server/ip settings to remove the sending domain from whatever blacklist its on that time.

Mark Hoffman

Any update?

Dr Svetlana Voloshin

The ability to warm up the sending domains might help.

Patrick Allmond

Email isn't problem if you set it up right. Curious as to what GHL is going to do now that this is marketing "in progress".

Skyler Talley

I'Ive sent over 50,000 emails and have never had big isues with lanidng in spam or promotions unless it was my own fault due to key words in the subject. 9/10 the issue you guys are mentioning does not have to do with GHL. It';s your own end on how your creating the emails. Make sure your following best practices like using a name as the sender name (not a business name) and avoid spam / promotional key words in your subject lines.

Nagui Bihelek

I’ve found a couple of issues worth noting here:

SPF DNS entry needs to list the sending IP address which support could not provide, but I found it by testing through email-tester which gave us a 5/10 score before adding the IP address which they identified for us. Now score is 10/10 but if GHL change our sending IP we’ll be back where we started, so we have to always test deliverability for each campaign.
Our team members’ email addresses are from multiple domains, and because we cannot only have one active primary sending domain in GHL, despite having setup multiple domains, only the selected one is used, and this means all their emails fail to get sent because “fail sender verification” error.

We were on Sendgrid before switching to LC and their system, like GHL, allows us to set up multiple sending domains, but they check all our sending domains to match our sender to a verified domain and send from that domain. GHL should have this.

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