LC emails ending up in junk
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S
Sales & Marketing
Merged in a post:
Remove Need for Email Subdomain (to avoid spam blockers & improve deliverability)
J
Justin Showers
Ever since moving off of another email platform to HighLevel, our deliverability hasn't been as good. We've had many people mention they weren't getting our emails, even though our domain (and MailGun IP) isn't blacklisted anywhere and we've historically had an impeccable sender reputation for many years. (We also design our email messaging to avoid being marked as spam.)
We've come to realize it's because HighLevel seems to force us to send from a subdomain of our main email domain (probably for message tracking purposes within HighLevel) which is not common in most email platforms.
Here's a literal response from one of our recipient's IT staff about why our emails (sent via HighLevel) weren't getting through to her:
"The emails they sent were being blocked because the email header includes both domains – TheirDomain.com & email.TheirDomain.com – which throws a flag in the phishing AI. Our security checks include following all links in the email and looking for re-directs and mis-matches in header information which could indicate a spoofed email address."
There could be various ways for HighLevel to address this issue, but right now it looks like the most direct way to address this outright would be to allow us to send from our actual mail domain vs being forced to setup and send from a subdomain. I have a feeling with the way security is going, this will only become more of an issue for all us HighLevel users who rely on the system to send emails.
(Such a solution would also avoid another current issue where recipients replying to our emails aren't actually replying to the "from" address and instead are sending an email back to the subdomain, hence not making it to the actual inbox of the "from" sender address. We don't care about tracking these in HighLevel's CRM functionality anyway... and if we did, there are typically other viable solutions like email client plugins to handle that.)
S
Sales & Marketing
Merged in a post:
Inbox Placement Testing
R
RevEx Group
Provide delivery and spam rate based on the ESP
J
Julius Wiedemann
Same
A
Alicia Stanhope
SAME!!!
M
Martin Hobelman
@HighLevel should offer an email warm up service for new dedicated domains, like other email providers
K
Kristen Shaker
Would be also cool to know if something lands in the Promotions inbox
B
Brian Del Terzo
I believe I was able to fix this for one of our sub-accounts by purchasing a dedicated IP for email sending. This might be the only reliable option, because when you're using a shared IP... alongside potentially thousands of other businesses, you have no control over the reputation of that IP. If other users are engaging in poor email practices or sending spam, it can negatively affect everyone sharing that IP, including legitimate businesses like ours.
By using a dedicated IP, you isolate your email reputation from other senders, which helps ensure better deliverability and protects your brand from being impacted by bad actors.
Additionally, when it comes to domain warm-up, there are serious limitations. It would be incredibly helpful if GHL offered:
More flexible and strategic use of multiple sending domains, and
A more intuitive way to cap daily email volume, especially during the warm-up phase.
Even if you set a drip to start small (say, 600 emails/day) as automations grow and contacts continue moving through actions over time, you can suddenly find yourself sending thousands of emails unintentionally. This overwhelms a cold or warming domain and can immediately damage its sender reputation.
These are major risks for agencies and businesses trying to scale responsibly. We'd appreciate any tools, settings, or visibility that would allow for better management of domain warm-up and sending volume.
N
Nicolas Schill
2,5 years nothing has changed! Shame on you
K
Kev Lawrence
Emails end up in spam all the time when sending to any Microsoft email account (outlook, hotmail etc)
Also Microsoft regularly blocks emails being sent, at least x2 a month I have to get in touch with support to adjust mailgun server/ip settings to remove the sending domain from whatever blacklist its on that time.
M
Mark Hoffman
Any update?
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