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Chat Widget
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Chat Widget

Video Chat Bubble
Idea: Enhance the chat widget to include a more engaging video chat bubble similar to https://www.warmwelcome.com/Benefit : This will drive up website engagement and conversions for many industries especially if that video chat can also be used to collect reviews and user feedback. HIGHLVL-I-3265
23
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planned
GDPR Compliance for Chat Widget
Can we have a similar DP screen when users initiate a chat session for GDPR compliance?
1
Ai Voice - Transfer Calls
Consider adding a feature that allows AI Voice Agents to transfer calls between each other, as the AI ChatBot currently provides instructions on how to do this, leading to confusion. If this functionality is not possible, updating the AI ChatBot's responses to reflect accurate capabilities would help prevent misinformation and a way to log chats for future reference
12
UTM Tracking For Live Chat
Add the pages UTM tracking where they initiated the live chat from so we can see where visitors have came from. This is especially essential when people are using AI, so we know if a client converts what ad platform and campaign they came from.
16
Interactive buttons for Website Chat Widget
Ability for users to select the department they want to reach: Support, sales, tech, etc.
3
Live Handover from AI Chat to Live Chat with notifications
One of the restrictions at present is the ability to do a smooth handover from AI Chat to a Live Agent and notify the available resources of a new Live Handover. A big win for business.
2
Google Autofill Address in the Live Chat!
It is very important to have Google Autofill Address enabled in the live chat to ensure you receive the correct address from the client.
0
Be able to be notified by email/sms/slack when someone submits the live chat
Currently, there is no way of us being notified if someone submits the live chat. It would be great if we could set up so that an email, sms and/or (preferably) slack message is sent when someone wants to get in touch with us.
22
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Live Chat
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upcoming
Chat widget needs to know what page the user is on!!!
Clients are asking me information about the page that they're looking at but I have absolutely no idea what page it is they're looking at. I just spoke with support and they confirmed that this feature is not currently available. Surely I can't be the first person to need such a fundamental feature of a chat widget?? I just lost a prospective new client because the free chat widget they are using has better functionality than GHL's paid version!
2
Customizing the Chat Bubble Design
The chat bubble design is terrible. It's displayed prominently on the web page, so it's just as important as the web design. We can't recommend it to our clients unless you can fine-tune the bubble size, margins, color, font and boldness of characters.
2
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Live Chat
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