Chat Widget

Right now, options are 2, 5, 10, and 15 minutes. Would be great if you could do custom time, especially with seconds (I want to do 30 seconds)

Ability to specify URL query parameters such as ?name=Bob and &email=bob@gmail -- especially useful for Trigger Links or internal-team usage

This widget is a multi‑channel customer engagement tool that sits at the bottom of the site and gives visitors several ways to interact without leaving the page. It combines scheduling, live chat, phone contact, and guided support into one clean interface. You can see it live on the sales page for it here: https://www.scorpion.co/ It includes: Floating welcome panel that proactively greets users. Book tab with an embedded calendar for quick appointment scheduling. Chat tab that opens a full conversational chat window. Call tab offering a simple click‑to‑call interface. Support tab with a guided help form (“How can we help you today?”) and selectable options like Technical Issue, Billing Question, Account Access, Feature Request, General Inquiry, and Other. Why it’s a strong alternative: It replaces the need for multiple separate tools (chatbot, booking app, support form, call button) by merging them into one unified widget. This reduces clutter, improves user experience, and gives visitors the freedom to choose how they want to engage—all from a single, consistent interface. Chat Widget Outline for the Team Floating Welcome Panel Small panel above the widget. Greets visitors and invites them to engage. Bottom Widget With Four Tabs Book Opens a clean scheduling calendar. Chat Opens a full conversational chat interface. Call Opens a click‑to‑call panel for immediate phone contact. Support Opens a guided help panel with: “How can we help you today?” Multi‑select options: Technical Issue Billing Question Account Access Feature Request General Inquiry Other Goal Provide a simple, modern, multi‑option engagement hub that lets users choose how they want to interact.

We need much greater control over when and how the chatbot appears on a website, especially for high-end and conversion-focused sites. At the moment, auto-opening chat windows can: Negatively impact SEO (heavy scripts + CLS concerns) Increase bounce rate Feel intrusive or irritating rather than helpful Reduce perceived brand quality on premium websites Requested Capabilities Chat Trigger Timing Controls Ability to set chatbot behavior based on: Time on page (e.g. after 30s, 60s, etc.) Scroll depth (e.g. 25%, 50%, 75%) Exit intent (desktop) First visit vs returning visitor Option to disable auto-open entirely Bubble-Only Mode (Default Closed State) Allow the chatbot to load as a floating icon/bubble only The full chat window should never open automatically User must consciously choose to engage This is essential for premium and high-end websites. Page-Level & Site-Type Customisation Ability to define different chatbot behaviors by: Page type (home, landing page, blog, checkout, contact) URL rules or page groups Example: Homepage → bubble only Blog → delayed trigger Checkout → disabled entirely Performance & SEO Considerations Lightweight loading options Defer or lazy-load chatbot scripts Clear controls to minimise impact on page speed and CLS Why This Matters Chatbots should feel like a helpful tool users can choose to engage with, not an interruption forced on them. For many brands, especially in tourism, luxury, and professional services, over-aggressive chat behavior damages trust and conversions. Better control over timing, triggers, and display would: Improve SEO outcomes Reduce bounce rates Increase intentional, higher-quality conversations Make GoHighLevel more suitable for premium websites and agencies

A customer was abusive to my web bot, and I am trying to find a way to verify them before moving to conversation mode with a sms with a link sent for validation. Is there also a way to block a contact instead of deleting? thank you

The WordPress LC plugin needs to be able to exclude certain pages by certain URL paths. Right now it activates globally on a Wordpress site

it would certainly be nice if RTL alignment was a native feature in your platform, but at the very least you should make it possible to adjust using custom code, it is a very basic feature to have

For any incoming message, live chat or optional any other, there should be the option for an acoustic alarm and a notification popup. For many use cases such as booking offices, front desks, customer service, reservations, receptions and others, a quick response is essential. For them a notification which is not only a peep, will help to react on any message faster. It should be possible to have a "alarm" where they have an optical and acoustical alarm which rings the bell till there is a reaction of a team member. That would be a great support!

Hello. I want to ask if it is possible to use the Live Chat widget in an embedded mode (inside a div or section), instead of only the floating bubble that loads with loader.js. If embed mode is not available yet, I would like to suggest adding an option that allows the Live Chat to be placed inline inside a page or dashboard. This would help create more custom chat interfaces. Thank you.