Sometimes the Ai conversates with clients that have a lot of questions, especially in customer support.

Then the AI needs to follow up (which increases the messages we have exhausted). By the time we need to book a support call, the AI stops responding

Why?

The AI went to sleep...

Sometimes it might just be that: That AI had a conversation with someone. 1 today, another the next Wednesday and another on Thursday, by the time it comes to Friday, the AI responds Once. Then goes to Sleep. Leaving the client ghosted....

Nota good look

This is one of the reasons people stopped or don't use GHL conversational AI