Notification Pop-Up for an incoming live chat!
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Glenn Wasserman
In the real world, workers do many things and may not be inside the CRM at all. When a new live chat starts and a worker is on the phone, sipping coffee or building a spreadsheet, we need a NOTICEABLE POP_UP to get their attention (with the option of an audible) ... I envision a Chrome Extension or .exe that would POPUP, blink to get the users attention since any sort of sales inquiry needs to be handled quickly. This is true for human and AI bot conversations.
We cannot assume all our customers will have a bot so humans need prompting to engage in conversations. The POPUP should pop-over open apps to get the users attention. The audible is needed for when the CRM window or browser itself, is not open or sitting in the tray.
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Gulraiz Akram
Glenn Wasserman Totally agree, relying only on CRM tabs isn’t realistic when people are busy with other work. What’s been working well for me is a chat widget from hlchatwidget.com that still logs everything into GHL CRM, all the chats appear in the same conversation tab of my GHL dashboard, and it also sends real-time notifications outside of the browser (Slack, email, etc.).
That way, even if I’m on a call or working in another app, I still get pinged instantly and can jump in. It also has options for delayed popups + audibles, so no sales chat goes unnoticed. For me, it’s been the only way to make sure both human and AI chats don’t slip through when the CRM isn’t front and center
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Ryan Jenkins
Browser notification implementation