Reviews AI

HIPPA compliant accounts had the AI responses completely crippled, and it's been at least 6 months without a fix. The AI prompts do nothing, there should at least be some sort of bounded AI customization. It is perfectly fine to give a contextual reply to a patients review as long as it doesn't mention their condition or name if it hasn't been disclosed by them. If they say they loved their experience with Dr. Seuss for example, the AI should be able to reply saying that we are happy that they had a good experience with Dr. Seuss. Basic stuff, but you don't look like you've been copy/pasting the same response to everyone. Devs please hop on Claude and fix this already ASAP.

Ai Review Reply uses the phrase, "we are thrilled" ad nauseam. Among others. is there any way we can add some variety to the ai review replies. Otherwise, they most certainly require human oversight and editing to make them sound NON-cut and pasted and natural or human-like. In light of this repetitive theme, we can't use the auto-pilot method of Ai Review Reply so it erodes the "Ai" automation value to near zero. Been this way for quite some time. Thanks for your kind consideration of this idea!

Reviews AI should be able to respond to all integrated platforms like Yelp, Trustpilot etc.,

We are based in Taiwan and we use zh_TW. Right now, our GMB review auto reply in ZH_CN.

Use case: using the video testimonial collector to host an private intro video interview. Not all of these videos need to be used for marketing however the platform forces this checkbox. Easiest fix allow the checkbox wording to be customized or for compliance, having different checkbox options for this data collection point. I understand the need for the checkbox to be there when collecting videos however this widget would be more useful if this was adjustable rather than forced.

Please add a filtering option within Reputation Management that allows users to display only reviews that have not yet received a response. Currently, new reviews appear at the top, but there is no easy way to identify all outstanding reviews awaiting a reply—particularly when managing a high volume of reviews across multiple locations. Requested functionality: Add an “Awaiting Response” or “Not Responded To” filter. Display reviews that do not yet have a published reply. Allow the filter to work alongside existing options such as location, platform, rating, and date range. Remove a review from the filtered results once a response has been successfully published. Include both manually received and synced third-party reviews where supported. Use case: Teams need a reliable way to find and respond to every outstanding review without enabling automatic responses. This would preserve the ability to write and approve personalized replies while reducing the risk of reviews being overlooked. Acceptance criteria: Users can select an “Awaiting Response” filter in Reputation Management. Only reviews without a published response are displayed. The filter can be combined with other available filters. A review no longer appears in the filtered list after a response is published. The filter remains accurate across supported review platforms and locations.

We receive a lot of reviews and every time we answer one it jumps to the top/ the latest and then we have to manually slide down to find the ones that still need an answer. We need a butten to only show the ones that need answer.

Please add Review AI so we don't ned to create new ones for every single sub-account.

Would love to have the ability to change the button color on the Reviews widget. It would also be nice to be able to preview the widget. There are options for style and color, but you can't see what the widget will look like when the chosen options are applied. (At least, not that I've found.)