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AI Knowledge Base

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Self Learning AI from Conversations, auto updates to Knowledgebase
The knowledgebase should learn automatically from all chats and optimize itself.
0
Auto Update Google Drive Files (Like Web Crawler)
Currently the Google Drive file sync is great What would make it better is the ability for it to auto-refresh like the webcrawler instead of having to manually come in and update it This way we can reliably know that every X time period (eg daily), the files will be synced up automatically based on any changes made to them
0
Update Knowledge Base Via Workflows
In addition to the other suggestion I added earlier, it would be great to be able to automatically update KB's from workflows. For example, a call transcript is generated and then added to a 'Sales Call' KB that we and the AI can refer to
0
Add Bulk FAQs with CSV
Adding FAQs one by one can be a real pain when there are a lot of them. Uploading a CSV with multiple questions and answers will be much more efficient.
5
Connect Notion as knowledgebase
Every single AI tool across the internet is asking us to upload and train to a knowledge base. We use Notion to store everything. I want to be able to import consistently what’s in our knowledge base based on Notion.
1
Audit Logs and Version History for Rich Text in Knowledgebase
We need the ability to see change history and restore previous versions for the Rich Text Files in the KB Similar to how Google Docs does it, where you can see changes made in previous versions, who made them, when they were made and also restore past versions Currently we're using a mix of Google Docs and Rich Text Files for the KB, both are great, but the Rich Text files are so much easier to edit and update for clients and team members What is preventing us from fully adopting this over the Google Docs is not being able to see who made changes / restore past versions / etc as mentioned above This would make the system much more effecient as currently we're running into permission considerations for connecting Google Docs / Drive for clients
0
Bulk Upload, Delete, and Replace CSV Files for Table
Currently, CSV files can only be uploaded to Table one at a time. For large datasets that require splitting into many smaller files to fit within the 2,000-character chunk limit, this creates a serious usability problem, not just at setup, but every time the data changes. Our situation: One dataset requires 100+ individual CSV files. Every time the source data changes, we have to: Delete all existing tables Re-upload all new CSV files manually, one by one This is not a one-time setup cost. It is a recurring maintenance burden every single time the data updates. At 100+ files per cycle, this is not sustainable. What we are requesting: Allow multiple CSV files to be selected and uploaded in one action Why this matters: The current Table is only practical for small, static datasets. Bulk management makes it viable for businesses with large datasets that update regularly, which is exactly the use case Table should be built to support.
0
Separate Permission for the Knowledge Base Tab
When you give a user access to the Voice AI Dashboard so they can listen to call recordings and view summaries, they also end up with access to the Knowledge Base tab — and there's currently no way to stop that. These two things are bundled together under the AI module, so it's all or nothing. This is a problem for anyone running an agency or using the platform for clients, because the last thing you want is a client poking around in your knowledge base documents and training files when all they need to do is check their calls. It would be really useful to have a simple on/off toggle for the Knowledge Base tab that works independently from the Voice AI Dashboard — so you can give someone access to their call data without opening the door to everything else. It's a small change but it would make a big difference for how safely and confidently we can give clients access to the platform.
0
Connect to Products Catalogue that is in the GHL CRM
We want the AIs to be able to tell customers whether products are in stock or not. We want them to tell our customers the product's price and whether they have changed or not We want them to be able to send our customers the links for the products Right now, CSV is Static. If I change my price for a certain product, or it's out of stock. It won't know. Making it ultimately USELESS :(
4
Table data mixed up after upload.
See attached images. No matter how many times I try and upload a simple spreadsheet of pricing for products, the first row containing the title of the columns becomes mixed up with the actual data. E.g. cell A1 now contains the name from D1 but the numbers from B2 through B10 remain the same.
1
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