I would like to request a dedicated roles and permissions option for the AI Knowledge Base inside staff settings.

Right now, access to the AI Knowledge Base appears to be tied too closely to the broader AI Agents permissions. This creates an issue for agencies that want clients, staff members, or admins to update service information, pricing, FAQs, policies, and business details inside the Knowledge Base without giving them access to the entire AI system.

There should be a separate permission under Staff > Roles & Permissions > AI Agents that allows access specifically to the AI Knowledge Base only.

This would allow agencies to give selected staff or clients the ability to update Knowledge Base content without compromising access to sensitive areas such as:

Voice AI prompts

Conversation AI settings

AI agent configurations

Workflows

Automation logic

Agency-level AI systems

Other private client or agency assets

This is especially important for agencies managing multiple client accounts. Many clients need the ability to update their own pricing, services, business hours, policies, and FAQs, but they should not have access to the full AI agent setup.

Suggested permission structure:

AI Agents Permissions:

View AI Knowledge Base

Edit AI Knowledge Base

Create Knowledge Base Content

Delete Knowledge Base Content

Manage Voice AI

Manage Conversation AI

Manage AI Agent Settings

This would make the Knowledge Base safer, easier to maintain, and more scalable for agencies. It would also reduce the need for agencies to manually update client Knowledge Bases every time pricing, services, or FAQs change.

The goal is simple:

Allow clients or staff to manage the information the AI uses, without giving them access to the systems that control how the AI operates.