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Email Builder

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Conditional Content In Email SMS And Web Pages
Conditional content creates a huge time saving opportunity. Imagine using the same emails for two types of leads in your funnel, but the call to actions are different. Why duplicate over and over again when conditionals could be created inside the email to decide what content is displayed. Conditional content in emails, sms, landing pages, would also provide a small degree of personalization which can help in a number of ways. FB-I-69
52
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in progress

Add AND/OR condition to select email recipients based on tags that they do or do not have
Rather than requiring to make a smart list for every combination of recipients we want to send an email to, it would be easier if it was possible to include an and/or condition when selecting recipients for an email based on their tags. Additionally to be able to select recipients based on tags they do not have rather than solely the tags they do have would be hugely beneficial. For example with both of these features added you would be able to select all recipients who have Tag 1 and do not have Tag 2 etc.
2
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in progress

Make Email Templates - Work Like Templates!!!
A template is supposed to be the design and feel of the email, not the content. I need the ability to setup a basic template that determines the font, size alignment, padding, any links or graphics, etc. Then I can go in and decide the content and any links inside the workflow. Right now I have to create a new template for every single email we send (or send them without any formatting) and that is maddeningly complex.
18
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in progress

Default "From Name and Email" address should be the Assigned User for all outgoing emails/notifications
When a contact is assigned to a user, all outgoing messages (email/sms/chat/etc..) should always show the assigned user's information as default sender. Seems like currently, if my marketing person creates the email campaigns, when emails are sent, logged in user's info is displayed to the recipients. At the same time, all incoming messages should be sent to assigned user.
4
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planned

Detect Fake Clicks in Email Reports
Right now every time I send out a campaign there are 2 contacts that within seconds show that they clicked a link. However they didn't. It's more than likely a antivirus tool or something that has clicked the link. I haven't had this issue in other email marketing tools. So there must be a way you can filter out or detect only real clicks from real people. Otherwise the click reporting is just wrong.
4
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in progress

Mobile Padding for Email Builder
We need mobile support for padding and margin so that we can adjust padding/margin between desktop and mobile devices. Right now padding or margin is inherited for desktop and mobile.
0
Email images not mobile responsive - getting skewed
When previewing an email for tablet and mobile, the images are skewed and there's no way to configure the settings specifically for these platforms, other than hiding the image. Please add mobile optimization for image blocks on email templates.
2
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in progress

Spintax text and emails
Can we use spintax in texts and for emails-adresses? enabling us to create a single campaign with spintax text variations and send them for example with 20 different email-addresses (because of spintax)? So we dont need to make a differtent campaign for each email-adress. This way we can send super ealisy 500 (or more) mails per day with Highlevel.
74
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under review

Make merge tag flexible so it can display default values where the actual field is empty
Using the first name tag as an example. {{contact.first_name}} It should be easy to attached a default name for users without names in the CRM. A lot of popular CRMs have this merge tag option.
14
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in progress

Global sections in eMails?
Branding our eMails would be a lot simpler if we could create and use global sections in them, instead of cloning them and hoping we remember to update all of the settings, links, etc. Having a single global header and footer would be a great start.
6
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