Email Builder

It would be nice to have a way to click on an email and see all of the campaigns or workflows it is currently being used in, so we could delete old ones.

Conditional content creates a huge time saving opportunity. Imagine using the same emails for two types of leads in your funnel, but the call to actions are different. Why duplicate over and over again when conditionals could be created inside the email to decide what content is displayed. Conditional content in emails, sms, landing pages, would also provide a small degree of personalization which can help in a number of ways. FB-I-69

Using the first name tag as an example. {{contact.first_name}} It should be easy to attached a default name for users without names in the CRM. A lot of popular CRMs have this merge tag option.

A template is supposed to be the design and feel of the email, not the content. I need the ability to setup a basic template that determines the font, size alignment, padding, any links or graphics, etc. Then I can go in and decide the content and any links inside the workflow. Right now I have to create a new template for every single email we send (or send them without any formatting) and that is maddeningly complex.

Currently, if we send an email template (or any type of email), and the customer wants it resent to them, there is no button to resend it. It has to resend them manually. This is quite a faff if you have to add all the custom values. Adding a resend email button would be great (May as well do this for all types of messages FB, Insta, SMS and so on)

It's great to be able to see stats for how many people unsubscribed, under Marketing > Emails > Statistics. Unfortunately, this data does not match the data shown under Marketing > Emails > Campaigns > Workflow Campaigns > Click the 3 dots to the right of a workflow name > Click "View Statistics" I'm specifically referring to the "Unsubscribe" data. Right now, the data in the "Marketing > Emails > Statistics" section could show that there were unsubscribes that occurred in the last 7 days ( specifically in workflows ), but the stats shown under "Marketing > Emails > Campaigns > Workflow Campaigns > Click the 3 dots to the right of a workflow name > Click "View Statistics" will show the number of unsubscribes as Zero. So, unless you use LC Email ( and go to Settings > Email Services > Email Analytics ), there is no way to know who clicked on the unsubscribe link in the email that was sent via a workflow. It would be greatly appreciated if we could easily see a list of contacts who unsubscribed, without having to create an unsubscribe workflow.

We need a way for contacts to resubscribe to our email list if they unsubscribe via the new LC email unsubscribe link. This will be useful for agencies so we can test the unsubscribe link and resubscribe after testing. It will also be useful to give contacts who unsubscribe the option to resubscribe in case it was an accident or if they change their mind. There could be an option to resubscribe given immediately after someone unsubscribes. This is a very common way to do it. There should also be another way to do it if the contact wants to be resubscribed and no longer has access to the email.

Right now every time I send out a campaign there are 2 contacts that within seconds show that they clicked a link. However they didn't. It's more than likely a antivirus tool or something that has clicked the link. I haven't had this issue in other email marketing tools. So there must be a way you can filter out or detect only real clicks from real people. Otherwise the click reporting is just wrong.

We have a sub-account where the url to a pdf is stored as a custom field, and we would like to attach that pdf to the email template to use in workflows, etc. I'd love to see a toggle between a static document that we can upload and a variable where we can select the appropriate contact or custom value variable.

Devices and email platforms have forced colour invert on their "night mode" settings... would be amazing if there was some way that GoHighLevel could possibly prevent this from happening, maybe by adding extra code in the future?