Premium Support

I've seen that there is no way to join the call from your browser now. This is because GHL has purposely disabled the link from showing. As a result they are now forcing users to download and install Zoom to be able to get support. This is clearly not necessary at all, since it is something that Zoom Workplace enables by default and must be deliberately disabled. I'm willing to connect to Zoom, but only from the browser. I stopped trusting it years ago, and don't trust anyone who would try and force it on me. This is not how you treat customers, and only prevents people from being able to use your support team. For more information, view the link below for the actual Zoom Support article on this. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067293#:~:text=Sign%20in%20to%20the%20Zoom%20web%20portal.,the%20web%20browser%20join%20process .

Great software… until something breaks. Then you’re completely on your own. We’ve lost tens of thousands of dollars in under a week because of a platform-side issue that removed our phone number and A2P registration cutting off communication with 200+ active clients overnight. Let that sink in. No calls. No texts. No way for clients or leads to reach us. For a business that relies on speed and communication, this is like ripping the engine out of a car going 100 km/h. What’s worse isn’t even the bug it’s the response. Multiple tickets. Endless back-and-forth emails. Same questions repeated by different reps. “I’ll escalate this” with zero actual progress. 24–48 hour delays between replies while our business is actively bleeding. We were even promised a call… that never happened. Instead of urgency, ownership, or a real solution, we’ve been stuck in a loop of irrelevant forms and copy-paste responses that have nothing to do with the actual issue. Meanwhile: • Clients can’t reach us • Leads go cold instantly • Revenue disappears daily • Trust with customers gets damaged • Wasted ad spend And we’re just… waiting. The scary part? This isn’t some rare edge case. If your business relies on GHL for communication, this could happen to you and based on our experience, you won’t get the level of support you’d expect when it actually matters… unless you’re paying an extra $500/month on top of your already $497/month subscription just to access priority support which, realistically, should be baked into a platform handling mission-critical communication in the first place. (classic upsell) To be clear, the platform itself is powerful. But software doesn’t matter if the support behind it collapses when your business is on the line. Right now, we’re still dealing with the fallout no resolution, no timeline, and no accountability.

It appears that any GHL personnel have backend access to our accounts. This can be an issue for business with valuable proprietary information. If you can create a toggle to secure the backend of the access where the support staff login to your account and a popup shows up to ask if you will provide permissions. This would apply to all of the everyday support staff. I would think it is prudent that a few senior staff may have super user rights. In either case, there should be a log of who accesses the account.

Hi guys, Can you whitelabel the support portal? https://help.gohighlevel.com/

Procedure for the agency owner to access to support zoom call was purposely changed by GHL to significantly restrict the access of agency owners o zoom calls. This is remarkable reduction of the quality of the support received by agency owners. I, as an agency owner, struggled to access to a support zoom call, meaning that the procedure not only changed who can access to the support zoom calls but it added friction to agency owners to access to support zoom calls. I am considering posting this complaint into trust pilot and other public platforms if I don't see the reestablishment of the previous conditions for agency owners to access to support zoom calls.

Right now you can add a video, but would be really helpful to be able to attach screenshots

I made all the connections and the workflow, but the msj doesn't respond to the comment. In the workflow it is seen as executed

Ive tried on several computers with different mics & headsets. The microphone will n ot work when chatting with support on the new GHL native mac app

When is a preference center coming for GHL unsubscribe from certain emails/sms etc?

It's hard to be able to navigate the app when chatting with support, since the window covers a large chunk of the screen. I'd like the ability to move it around so you can get to everything you need.