Phone System

It would be great to allow the virtual number(already fwd to a certain number) to go into another number when the first one is not able to answer or takes long to answer.

My clients does not want new numbers for their business. They want to utilize their existing phone number,

Connect our own Phone Number to receive Inbound calls on the platform instead of buying a phone number from Twilio . Some of us bought phone numbers and we'd like to us them.Our Bought Business Phone Number to Our Personal Phone Number HIGHLVL-I-1807

Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.

URL shortener right in High Level would be very convenient for URL's used in SMS.

I would like the ability to change the amount rings the system will accept before it picks up the call. Currently, it's about 5 rings. I would like it to be 2 or 3.

Other call tracking services such as CallFire allow you to record your own Whisper and Recording Statement and upload them as an MP3 to be played, instead of a robot voice reading a text input. I would love it if my customer sub accounts would hear my voice announcing that a new lead is calling, rather than a robot voice.

Since May 2024, LC Phone system all-of-a-sudden implemented GEO Permission restrictions on LC Phone lines. This means that any customer (We're in South Africa) who wants to get a LC number and start using it, cannot. It simply does not function. It's a completely broken experience. There's no messaging in the UI about GEO permissions when they get their number. There's no error message when they try to use the phone number. It just does not work. GHL then created this doc which was supposed to be helpful, but is not: https://help.gohighlevel.com/support/solutions/articles/48000981435-geo-permissions-issues-with-twilio Our country (South Africa) is shown in this document as NOT High Risk. YET, all our LC phone numbers are blocked by default. Even if you have a valid regulatory bundle. It doesn't matter. The process now, is that You as the agency owner, have to reach out to GHL support on Live Chat, wait till they become available, ask them to enable GEO Permissions for any new Subaccount that wants to use LC Phone, provide that location ID, provide a list of countries this account will contact people in (with a limit of 5 max over live chat, for more than 5 countries you have to create a document with the list of all the countries this account needs to be approved for then submit a support ticket), then ask to enable either SMS, Call or Both for these GEO areas. This is a 20 minute process on a good day. You have to do this for every new customer you get. It is NOT scalable. This platform is now a mechanical turk. It is not a SaaS platform. The most basic things need human intervention first... CORE functionality that gets advertised and sold to us with hidden caveats. Nobody informed us at any point in time that GEO permissions were being implemented. Nobody gave us a process to follow the moment this was implemented. As usual, we had to find out ourselves by having things break. Earlier this year when this was implemented, GHL took active working phone lines of my customers offline for weeks. These customers were running Ads to these numbers...burning tons of cash. This process needs fixing, asap.

I would like to have the ability to select the phone number I’m texting from. We have the ability to choose when calling out, but not when sending out messages. Could be how we choose the channel for sending messages from, phone, instagram, email, facebook, etc…