HighLevel
Create
Roadmap
Phone System
927
Changelog
Log in to your HighLevel account to give feedback
Powered by Canny

Phone System

Category

Transcribe and Summarize Phone Calls
This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.
30
·

planned

Call recorded options, call recorded message & record own message
I would greatly appreicate for the call recorded check box to be seperated from the message. We should be allowed to record a call, and then get to choose if we want to have a message. Currenly I am putting a _ in there so that the message doesn't play. The call recording message should be a toggle on/off AND allow us to record our own "your call will be recorded" message because the voice is awful. This part is lacking compared with Ai now!
2
·

planned

Use Existing Number
My clients does not want new numbers for their business. They want to utilize their existing phone number,
114
·

under review

International phone numbers for LC
There are many posts asking for phone numbers in different countries. I have seen Spain, France, Colombia, Belgium, India, etc. Each country by itself does not have many votes, but if you combine them you will see this is actually 1 feature required my many users.
54
Warm transfers to LC Phone numbers?
Hey there! You all just released warm transfers, which is great - but why can't we transfer to a LC phone number? The only option when we're transferring to a user is to transfer to their personal cell phone that they put in their profile settings. We really need to be able to transfer to their dedicated LC number instead. Thanks!
8
·

planned

Power Dialer - Redial option
Being able to "redial" or "double tap," leads when you call them, (call back to back right away) increases connection rate and is a very effective sales strategy. Currently there is no way to do this because if you pause the power dialer and attempt to manually call a lead for a second time it will stop the power dialer sequences. Please give us the ability to call a lead through the power dialer, then pause before it goes to the next lead and then manually call the lead again. This can be easily added to the dialog box that appears after each manual call. While we're at it, putting a "DND" button here would be helpful, for those times when we call someone and they ask to be removed from the list. Then we could quickly DND them and move on without breaking the workflow.
64
·

planned

Leave a Pre-Recorded Voicemail
The ability to pick and leave pre-recorded voicemails in the dialer. Would save a little time when making back to back phone calls.
0
Ability to Assign Multiple Phone Numbers to a User
Can we get the ability to assign multiple phone numbers to a user without having to give account admin rights. Our users call into multiple states and it is a pain to ask the account admin to change outbound dialing number every time they call to a different state.
7
Set Missed Call Text Back to a specific number
Currently we have multiple reps that our AI Agent transfers to upon request. When they don't pick up, missed call textback is enabled for this secondary number which we do not want to expose as our reps work through our main number instead. As such, we need the ability to exclusively set missed call textback to route through our main number only, or be able to configure missed call text back on a per-number basis vs the sub-account level as it currently stands.
1
Landline numbers to be eliminated automatically from missed call text back
At this moment, SMS is trying to send a ton of messages to landline which ends up being rejected (wasted money) and also creates a DND (messes up reputation). It will be great to have a system where they can eliminate the landlines automatically and only text back to mobile.
0
Load More
→
Powered by Canny