Phone System

My clients does not want new numbers for their business. They want to utilize their existing phone number,

This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.

One of the most important times we need the IVR feature is when someone calls from the website which uses a number pool. Without this functionality the IVR feature loses half its value.

Allow users to send a text to a new phone number without first creating a full contact. Example flow: → Open the Lead Connector app → Tap the + icon in Messages → Type in a phone number → Send a message → Option to save as a contact later Current Limitation: Right now, I have to create a full contact before I can send a single message. That adds friction — especially in fast-paced, face-to-face scenarios where speed matters. Why It Matters: In real-world, boots-on-the-ground businesses — like real estate, field sales, or event marketing — conversations often begin with a quick text. If I have to stop and create a contact just to send a message, I risk losing momentum… or losing the lead altogether. The Win: Let me send the message first, then organize later — just like I can on my regular phone. This simple change would create a major efficiency boost for anyone working in the field.

Allow for the IVR Trigger to select numbers in Number Pool instead of just the individual numbers in the account (See attached). This would allow a catch-all for all tracking numbers in the account so they can be added to the IVR workflow. Right now, the "Call Trigger" showcases the filtering functionality that is needed in the IVR trigger perfectly (Attached). This would immediately enhance the powerful capabilities of IVR AND phone tracking in one swoop. Please please please!

Please remove the restriction on forwarding a number to another number in your account. The error says it "is to avoid call loops". A call loop can happen even if the numbers are in different systems and calls can be forwarded to numbers in the same system without creating a loop. This restriction seems ineffective and unnecessary. It would be helpful sometimes to be able to forward calls from one number to another in the same account.

With apples recent IOS update they allow RCS messaging! This opens up the possibilities for GHLs software and mobile app to have it. This would allow the possibility of true group messages so everyone can see each others response. Also the ability to text a voice message like you can with android and apple phones now!

Right now, only Admins can access all phone numbers in a GoHighLevel account for calling and texting. But in many cases, we need to assign a user (like a support agent, call QA, or communication manager) access to all numbers without giving them full admin rights. We need a new permission option that allows selected users to: View and use all account phone numbers for sending/receiving SMS & calls Without seeing or managing all contacts, pipelines, automations, or CRM data This would help teams scale better, improve communication workflows, and maintain data privacy.

There should be a feature that enables a local presence calling. There are services like Aloware that is doing this, but not within LC. It ould greatly improve the ability of leads picking up the phone if the call was coming from their area code.

We would love to be able to trigger workflow actions and track our call stats in a better way. Currently, we can only get a disposition if we add contacts to the power dialer via a "manual call" action. But a majority of the time, we are working through our contacts in our pipelines based on what stage they are in. It would be fantastic if we could call the contact from either the Opportunities view (Pipelines), or from the full Contact Details window. Right now, if we hit the call button, whether the call is answered, not answered, went to VM, etc., it just shows a completed call. That doesn't help us to do anything with the lead, and just leads to more manual actions versus being able to personalize the lead flow/experience based on every interaction we do, or don't, have. For reference, we are an insurance agency. We get leads from various sources (Social Media, Lead Vendors, Organic, Referrals, etc.). So it is very difficult to try and make sure that every lead source and every way that they come to us is either automatically added to a Manual Call action, or to have to manually add them to a Manual Call action in order to get them into the dialer and be able to have a disposition. Please let me know if you have any questions, and thank you for the consideration!