True Assignment of a Number to Users for Outbound Calls and SMS
J
Jake Cross
When a number is assigned to a user than there is an option or even toggle to make it so that all of their individual outbound calls and text messages are coming from their assigned number and not just the default number. Then if you have someone calling from lead gen or lead management, they have their own unique number and when the closer calls it calls from their number. That way if the person calls back then it goes directly to that user.
Every other dialer I've seen operates this way. But for some reason support explained to me that it all just goes outbound from the default number.
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S
Sales & Marketing
Merged in a post:
Ability to assign specific phone numbers to staff/users
K
Kanon Clark
Example:
Team member #1 only has access to phone number #1.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The filtering workaround helps but isn't ideal when you have VAs or part-time staff who shouldn't see other numbers at all. We've had team members accidentally call from the wrong line more than once.
O
Oliver Meier
The problem is that they can choose any available number within the sub-account, including a colleague's number. It would be great if they could only use the number assigned to them.
T
Tayla Cameron
It's true that this isn't quite an option, however you can assign one phone number to a single user, and they can filter messages by that line, and select that line when calling out. It's not perfect but hopefully that helps a little!