M
Marc-Andre Chappuis
LC Phone needs stronger spam protection before spam calls pollute Conversations, create fake contacts, or reach Voice AI and other paid features.
I am a new GHL user and started receiving more than 40 spam calls per day on an LC Phone number. These calls are creating noise in Conversations, adding fake contacts, and making it harder to see real prospects and customers.
After reviewing the Ideas Board, it looks like many users have reported similar spam problems for years. This does not seem isolated to one account or one number.
The current workarounds are not enough. IVR quarantine adds friction for real callers. Buying a new number adds cost and does not guarantee a clean number. Manual blocking and DND are after-the-fact cleanup.
The possible protections that could help users include:
  1. Phone number reputation checks before LC Phone numbers are assigned.
  2. A visible phone health score inside GHL.
  3. A clear SLA or fast replacement process for polluted numbers.
  4. Carrier-side escalation when a number is already spam-polluted.
  5. Caller spam blocking and quarantine.
  6. A “mark as spam” option for callers and contacts.
  7. Future calls from marked spam numbers dropped or hidden.
  8. Spam contacts archived or moved to a separate blacklist area.
  9. Automatic removal of spam contacts from funnels, pipelines, workflows, opportunities, and automations.
  10. Better filtering in Conversations, including filtering by inbound phone number.
  11. Voice AI spam detection and quick hang-up.
  12. Billing protection for spam-related Voice AI usage, transcription, summaries, recordings, and Voice Intelligence when spam is identified.
From an agency perspective, this is also a serious concern. I would be hesitant to port a client’s main business number to LC Phone if GHL cannot confirm number reputation or provide stronger spam controls. A safer approach may be to keep the client’s main number with their current carrier and forward calls to LC Phone instead.
The main concern is that spam should not be allowed to reach Conversations, workflows, Voice AI, or paid features without better controls.