Whatsapp

I hope that the GHL system can automatically save attachments from WhatsApp conversations to the contact's document for archiving and tracking purposes.

As an addon to the upcoming WhatsApp integration - can we have the ability to receive form responses as WhatsApp messages from customers and build automated follow-up sequences based on field values. These do a good job in converting the form submission into a WA message for further conversation. https://whatsform.com/

Whatsapp call are needed as it is the main form of contact abnd way to touch up base with latin population.

Please, we want to schedule WhatsApp bulk action messages instead of sending them directly. Also, drip mode is important, similar to workflow bulk action.

Currently whatsapp personal and whatsapp business allows for group/ broadcast group creation. Please add this functionality to GHL whatsapp so we can add groups to our marketing strategies.

When WhatsApp Business is integrated with GHL, we cannot login/access it in mobile. It will be great to access WhatsApp Business from both GHL and mobile.

Hello, I am a teacher specialized in automation and AI, and I use Go High Level (Agency plan) to create AI agents. However, I'm experiencing a major limitation because Go High Level doesn't pass message attachments (such as audios, videos, and PDF files) through the output webhook. This is essential for me to be able to integrate and process these types of media into my automation flows. I've tried using the variables {{message.attachments}} and {{ message.id }}, but they return empty. Specifically, due to the WhatsApp/Meta integration with GHL, I'm unable to use the webhooks provided by Meta itself. Even trying to solve this with inbound webhooks, it doesn't work, because I need to continue using the “Customer Replied” trigger in GHL. In addition, since the WhatsApp integration via Meta → Go High Level and the official WhatsApp Cloud API (with an app on Facebook Developers) cannot coexist, I can't work around the problem using the Meta API directly. In other words, I have to choose between creating and managing my own app on Meta to send and receive messages or connect via Go High Level. Using both simultaneously is not possible. What I need in the automation flow is very simple: Customer Replied → Outbound Webhook → I need all message parameters to be correctly passed on, including body, id, and attachments (audio, video, PDF). It should be noted that the attachments must be passed on as a media link, because if only the attachment ID is forwarded, I have no way of obtaining the file via the Meta API. This is because, when connecting WhatsApp to GHL via Lead Connector, it is not possible to use the Facebook Developers app to access the Meta API. I really appreciate the help in resolving this limitation, as it's critical for the AI agents and automation flows that I build on your platform. Thank you very much.

We need to see if the prospects reacted to one of our messages with an emoji, as they often do. Often the prospects use these reactions to confirm an appointment or other things, without writing anything back, so it's very important

HOW IT WORKS WITH STANDARD WHATSAPP: Using a standard whatsapp account you can add the whatsapp button to your facebook business page AND have it as an ACTION button for the viewers to contact about a post (see screenshot 1) When they click ACTION it prefills with the link to the facebook post (as a link) and defaults the WhatsApp message to 'Can I get more info on this?has' (see screenshot 2) When you click 'continue to chat' it opens whatsapp and starts a new message with the default text AND includes the link to the post. (see screenshot 3). When it's sent it's very clear to the recipient which facebook post they are referring to. (see screenshot 4) HOW IT WORKS USING GHL/WHATSAPP INTEGRATION If I have a facebook page using my GHL/LC WhatsApp number as the contact and action buttons, it appears to work in the same way (same as screenshots 1, 2, 3) BUT The message received in GHL does not bring through the facebook post link - it just has the text part of the whatsapp message - Which is not very useful as you don't know which facebook post it was referring to. (see screenshot 5) It's not even mentioned in the message details either (click 3 dots and select details) (see screenshot 6) Given in GHL we can create whatsapp templates with links, images, videos etc to send OUTBOUND - then hopefully it's not too much of a stretch to have the same link/attachment style support for INBOUND messages too (which come from the facebook ACTION button linked to GHL/LC/WA account) (see comparison 'screenshot 7)

A client asked me for an automation that, when clients sent voice notes, could be automatically downloaded and stored in a folder on the GHL drive. I tried to do it by sending the information of an incoming message via webhook but for WhatsApp it does not send that data. I would like to know if there is a way to send the url of the WhatsApp voice note via webhook as custom data. Otherwise, I would like to know if there is any way I can use the API to be able to download the WhatsApp voice note in this way and be able to store them by another means.