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AI Employee
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AI Employee

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📅🤖 Cross-Platform AI-Employee Integration
It would make sense for the AI-Employee to function seamlessly across the entire GoHighLevel system. For example: • If a customer books an appointment via the Chat Widget, and later writes on WhatsApp, the AI-Employee should recognize the customer, know about the booked appointment, and continue the conversation contextually. • The AI should have cross-platform intelligence, meaning it can access and consolidate all customer data, interactions, and activities regardless of the communication channel. This ensures a smoother, smarter, and more unified customer experience.
3
Allow Bot Training to be either per bot or shared
Allow for AI Training information to be marked as either just for this bot, or shared with specific bots, or shared with all bots. Basically, bots should be able to access knowledge just for them, knowledge shared with them, and company wide knowledge that all bots should know.
3
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planned

🤖Combine Voice AI and Conversation AI Together �
It would be good to be able to combine the Voice AI and Conversation (text) together on one app that can be placed as a widget on a website just like the Chat Bot widget is now. Give an option to either talk to an agent or text with an agent.
1
Allow Ai Agent as an option within workflows
Pretty straightforward and obvious thing to include in a workflow, the conversation ai option within the woorkflow is very limited - I want to design an ai agent to install into a workflow
0
Unlimited plan for the different AI features separately
Can we get an option to opt in for the unlimited plan for specific AI features but for a better price? Let's say I'm selling Website Chat widgets for Price + usage based and an Unlimited plan. I just need Conversation AI for that and before I could upgrade for the unlimited one for $49/ months. But now I need to opt in for $97/month plan to have the same and the client is not using all the other AI features. This cuts down my profit. Same would be if I'm selling only Reviews AI with unlimited plan. So I guess other people are effected by that too since the change. So my recommendation would be to have different unlimited plan option with pricing for each AI Features so we can opt in for specific one or for all with the AI Employee option.
2
Enable Voice AI to make warm transfers.
The AI would stay on the line to announce the caller and give the called party the option to take the call or reject it. Ideally a rejected caller could leave a message instead.
1
Make AI Employee a SaaS feature.
It would be great to enable/disable AI Employee as a SaaS plan feature rather than have to go into agency or sub-account settings to do so. If chosen as a SaaS feature, it would automatically enable it and set as bill to agency so the cost could be included by the agency in the SaaS plan.
1
View Contacts Engaged by Conversation AI
Currently, the Conversation AI dashboard shows a count of “Unique Contacts” the bot has interacted with, but there’s no way to view those specific contacts. This makes it extremely difficult to audit conversations, identify potential issues, or monitor how well the bot is performing in real-world interactions. It would be incredibly helpful to have a list view of the specific contacts Conversation AI has engaged with. This visibility would allow us to: Review bot-generated responses for accuracy and tone Troubleshoot misfires or edge-case behavior Better measure overall Conversation AI effectiveness This enhancement would go a long way in making Conversation AI more transparent and actionable.
0
AI to update the system like a VA
I want to be able to chat with AI to do operations in the system. For example: If I send a photo of a business card, I want it to upload it to the system, add the appropriate tags and update specific fields If I have a conversation outside of GHL, to chat with AI to tell it to add a note If I do a consult, update and run automations I understand this would be a monster of a project but I believe this is the future. Our team would actually use the system if they could text it like they were texting a VA and the system was just working in the background.
0
Phone Number for AI
As we grow our sub accounts, we can't take all inbound calls for all our clients. So we need an AI to manage inbound calls that answer like a human being tailor the responses based on previous documentation. The main thing, we can buy a phone number assigned to an AI or even to a person during business hours and AI outside business hours. I was told by customer support that there's no feature yet on this to have one phone number to accommodate or route all calls to single number to be answer by an AI or human being. Can you add this feature?
2
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