AI Employee

It would be good to be able to combine the Voice AI and Conversation (text) together on one app that can be placed as a widget on a website just like the Chat Bot widget is now. Give an option to either talk to an agent or text with an agent.

It would make sense for the AI-Employee to function seamlessly across the entire GoHighLevel system. For example: • If a customer books an appointment via the Chat Widget, and later writes on WhatsApp, the AI-Employee should recognize the customer, know about the booked appointment, and continue the conversation contextually. • The AI should have cross-platform intelligence, meaning it can access and consolidate all customer data, interactions, and activities regardless of the communication channel. This ensures a smoother, smarter, and more unified customer experience.

We are getting automated tags for calls who might be scam, we could have an option if we don't want Voice AI to answer those calls and maybe even put them automatically to Incoming DND list. If the Voice AI recognize that the call is robocall, he should just hang-up and not continue to try to have a conversations with another bot.

It would be great to enable/disable AI Employee as a SaaS plan feature rather than have to go into agency or sub-account settings to do so. If chosen as a SaaS feature, it would automatically enable it and set as bill to agency so the cost could be included by the agency in the SaaS plan.

SIP Trunking or SIP Client would be tremendous or both. That would immediately open up to 100rds of phone providers. Also, HL could charge a per-minute connection fee for SIP trunks allow resale, and let clients add their own SIP - SIP/ASTERISK is the standard in Phone systems.

We need the ability to have the bot pause between sentences. It tends to say things in rapid succession, so the ability to add a pause instruction (short pause, or "...") like you can in ElevenLabs would be optimal.

Being able to create custom AI Agents that understand data and can accomplish tasks and provide feedback inside of sub-accounts. AI Agents are going to take over the world, and HighLevel should be positioned to implement this technology and allow its users to build on top of it. We already have GPTs that we can customize for Voice AI, but I see a much bigger use case across the platform. These AI Agents can actually work inside of your business and follow guidelines set by the business owner. It will be able to build workflows, turn workflows on/off based on actions, chat with the user, chat with user's customers, and access a vast knowledge base provided by the user as well as all of the current data that is available within the sub-account as well as any linked data sources (Google sheets, Airtable, etc). Y Combinator recently announced that their main focus is funding companies that are working on this. We're going to see a massive shift in the workforce with AI Agents, and as software and automation providers, making this a core offering will keep us competitive in the marketplace. As the saying goes, skate to where the puck is headed!

If transcript of a voice AI call inbound or outbound would get the transcript to a custom field in its full, not as a shorter summary, that field can be used easy in a workflow to add a GPT that clean that transcript and identifying specific data values and set them of to a contact or an opportunity field. That way we would have good chance with the right promoting to collect data in custom fields for each call, like lead qualification questions or status on metrics we advice the voice AI to ask about. Fingers crossed!

Add custom LLM for voice and conversations

The AI would stay on the line to announce the caller and give the called party the option to take the call or reject it. Ideally a rejected caller could leave a message instead.