AI Employee

It would be good to be able to combine the Voice AI and Conversation (text) together on one app that can be placed as a widget on a website just like the Chat Bot widget is now. Give an option to either talk to an agent or text with an agent.

Allow for AI Training information to be marked as either just for this bot, or shared with specific bots, or shared with all bots. Basically, bots should be able to access knowledge just for them, knowledge shared with them, and company wide knowledge that all bots should know.

It’s crazy that in 2025 the AI still can’t send a simple image or PDF. Businesses need to share promos, price lists, menus, or videos, and text alone isn’t enough. Platforms like ManyChat have allowed this for years. If we want AI to really replace human conversations, it must be able to send media files—just like a real agent. 👉 JPG, PDF, MP4 support is essential for modern sales and service.

The AI would stay on the line to announce the caller and give the called party the option to take the call or reject it. Ideally a rejected caller could leave a message instead.

I accidently deleted a chatbot before disconnecting the knowledge base and now I can't delete the Knowledge base, as it brings up a message saying it is still connected to the deleted chatbot.

Hi team — requesting Grok model support in Conversation AI / AI Agents. xAI’s API is OpenAI-compatible ( https://api.x.ai/v1 ), which should make integration relatively straightforward. Models like grok-4 and grok-3 deliver stronger conversational tone and context handling than the current options for many of our client use cases (support, sales, appointment setting). Would love to see Grok added (platform-managed or BYOK). Happy to help test. Thanks!

Add custom LLM for voice and conversations

It would be powerful to let GHL users add the business owner's own voice to introduce their AI agent — creating a soft, natural hand-off from the owner to the AI assistant. For example: "Hi, this is Joseph, owner of Highpoint Roofing and Construction. I'm assisting another customer at the moment, but I'll get back to you as quickly as I can. In the meantime, please share a few details with Kathy, my AI assistant, so I can serve you better when I call you back. I'm looking forward to helping you with your roof." The owner's voice could be cloned for this greeting using ElevenLabs, making the introduction feel authentic, warm, and genuinely personal — not like a robotic switchboard. Three key advantages of the Owner's Voice Intro: Fewer hang-ups from callers. Callers are far more likely to stay on the line when the greeting is customized and carries the actual voice of the business owner they know and trust, rather than a generic automated prompt. If it's a new customer, this method initiates the trust factor. Easier to sell AI to business owners. Many owners hesitate to adopt AI voice because they worry customers find it off-putting. This feature eases that objection by offering an unprecedented level of personal touch — something not currently available on competing platforms like Housecall Pro. It bridges the gap between automation and the human connection that owners value. More leads captured, even after hours. When a caller hears a familiar, trusted voice explaining that the owner is busy but will personally follow up, they're far more likely to stay on the line and leave their details with the AI assistant — instead of hanging up and calling a competitor. Every call that would've been a lost voicemail becomes a captured opportunity, making this a direct revenue feature, not just a nicety. Thank you for considering this suggestion!

I'd like to request the ability for AI token usage within HighLevel to authenticate and connect using our existing $20/month personal subscriptions from major AI providers like ChatGPT, Gemini, and Claude — instead of requiring separate API key purchases or GoHighLevel's built-in token credits. This would work similarly to how OpenClaw and VS Code's AI integrations operate: you log in with your existing account (OAuth or session-based authentication), and the platform taps into the token limits you already have from your subscription. This means if I already pay $20/mo for ChatGPT Plus, $20/mo for Gemini Advanced, and $20/mo for Claude Pro, I should be able to leverage those token allowances directly inside HighLevel's AI Employee and other AI features. Current pain point: Right now, agencies and power users have to either pay for separate API access through OpenAI/Anthropic/Google (which charges per token on top of subscriptions), or burn through HighLevel's token credits that come with the platform. This creates unnecessary double-dipping costs. The proposed solution would let users: Connect their existing ChatGPT Plus, Gemini Advanced, and Claude Pro accounts via OAuth/login Have AI Employee and other HL AI features pull from those existing token pools Avoid paying twice — once for the subscription and again for API usage This is a huge value-add for agencies running HighLevel at scale. It reduces operational costs, makes the platform more competitive with tools like OpenClaw, and gives users flexibility to use the AI models they're already paying for. It's the kind of integration that would make HL a no-brainer for agencies already invested in these AI subscriptions.