Separate Permission for the Knowledge Base Tab
C
Christopher Pelaez
When you give a user access to the Voice AI Dashboard so they can listen to call recordings and view summaries, they also end up with access to the Knowledge Base tab — and there's currently no way to stop that. These two things are bundled together under the AI module, so it's all or nothing.
This is a problem for anyone running an agency or using the platform for clients, because the last thing you want is a client poking around in your knowledge base documents and training files when all they need to do is check their calls.
It would be really useful to have a simple on/off toggle for the Knowledge Base tab that works independently from the Voice AI Dashboard — so you can give someone access to their call data without opening the door to everything else. It's a small change but it would make a big difference for how safely and confidently we can give clients access to the platform.
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B
Brock Scott
You can hide it using Jscript but that isn't a good solution at all. What we really need goes further than that, we need to be able to "LOCK" certain knowledge bases so that only Agency/Admins can view those specific KBs but see others that are unlocked for them. We keep some IP here and I don't want them to be able to download, change or delete anything because it would destroy the AI Agent's abilities.