Live Handover from AI Chat to Live Chat with notifications
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Dhiren Sivjattan
One of the restrictions at present is the ability to do a smooth handover from AI Chat to a Live Agent and notify the available resources of a new Live Handover. A big win for business.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our clients expect this kind of seamless handover from every other platform they use. Right now we have to explain why someone needs to start a new conversation when they want to talk to a human.
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Derek Rogers
We need this on all webchats. For instance you should be able to turn on Live Chat from the dashboard when your recenptionist or assigned live chat agent is in, and when they turn it off it switches to the message chat or which ever one you choose when the receptionist is not available, or has gone home for the evening.