Chat Widget

This widget is a multi‑channel customer engagement tool that sits at the bottom of the site and gives visitors several ways to interact without leaving the page. It combines scheduling, live chat, phone contact, and guided support into one clean interface. You can see it live on the sales page for it here: https://www.scorpion.co/ It includes: Floating welcome panel that proactively greets users. Book tab with an embedded calendar for quick appointment scheduling. Chat tab that opens a full conversational chat window. Call tab offering a simple click‑to‑call interface. Support tab with a guided help form (“How can we help you today?”) and selectable options like Technical Issue, Billing Question, Account Access, Feature Request, General Inquiry, and Other. Why it’s a strong alternative: It replaces the need for multiple separate tools (chatbot, booking app, support form, call button) by merging them into one unified widget. This reduces clutter, improves user experience, and gives visitors the freedom to choose how they want to engage—all from a single, consistent interface. Chat Widget Outline for the Team Floating Welcome Panel Small panel above the widget. Greets visitors and invites them to engage. Bottom Widget With Four Tabs Book Opens a clean scheduling calendar. Chat Opens a full conversational chat interface. Call Opens a click‑to‑call panel for immediate phone contact. Support Opens a guided help panel with: “How can we help you today?” Multi‑select options: Technical Issue Billing Question Account Access Feature Request General Inquiry Other Goal Provide a simple, modern, multi‑option engagement hub that lets users choose how they want to interact.

The WordPress LC plugin needs to be able to exclude certain pages by certain URL paths. Right now it activates globally on a Wordpress site

Is there any option where we can receive the whole details that was opted in the chat widget and not just have the plain notification of "Congratulations! You have received a chat. The following are the submission details." Basically, we want the whole "submissions details" included in the notification.

As we use multiple chat widgets in different locations (on offer pages, in courses, on our main site), when those messages come in and get put into the system, they're under the person assigned to the contact OR whoever we re-assign them to at that time. However, we don't want to have to reassign someone from say their sales rep to a CSR agent for it to show up under "my chats" so they know it's theirs to answer. If we could have some way to specifically assign just the active chat/message to a user and have that flip to whoever should be handling it, that'd be ideal. It also could allow like a CSR agent to start a conversation and then transfer it to another person. Ideally, that CSR agent could still be a Follower of the chat so they can still access it.

We have different teams that deal with different aspects. As most our clients are in the coaching/training fields (utilizing courses and communities), the additional of being able to add the chat to these sections is great. However, with different staff members handling different things, if we could assign DIFFERENT widgets to specific areas it would be ideal. Example: Courses - Add a chat widget that lets us assign teachers/coaches to answer them My Account area - Goes to a CSR rept Communities - Goes to Community Admins Affiliates - Goes to the affiliate manager

Right now, there's no way to track leads who engage via the Chat Widget. Having this would be awesome on so many levels—one being trigger links, another being workflows. We need to get this approved!