Ai Voice - Transfer Calls
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Declan Reynolds
Consider adding a feature that allows AI Voice Agents to transfer calls between each other, as the AI ChatBot currently provides instructions on how to do this, leading to confusion. If this functionality is not possible, updating the AI ChatBot's responses to reflect accurate capabilities would help prevent misinformation and a way to log chats for future reference
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Shaun Seaton
It would be great to be able to route calls on the same phone number to different Voice AI agents via workflow as well. For example, if a call comes in from a particular customer (identified by Caller ID), the workflow sends the call to Voice AI agent 1. If a call comes in from a different particular customer, the workflow sends it to Voice AI agent 2, etc.
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William Ham
I’d love to see a proper IVR handoff to Voice AI feature in GHL.
Right now, IVR seems like the best way to handle the initial greeting and transfer logic, but there’s no clean way to have the call move to Voice AI if the human transfer isn’t answered.
What i want:
Caller rings and initial message is played: Hi thanks for calling, transfering you now,
Call transferred to business owner, if available they answer if not, voice AI as back-fall. PLEASE
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The receptionist to specialist handoff would solve so many client setups. Right now we're stuck with one-size-fits-all agents when clients need different expertise for sales vs support calls.
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Brandon Upshaw
Another use case is separate calendar bookings. Currently, the voice agent trigger can only be configured to a single calendar. Our clients have multiple calendars for different types of calls. It would make sense for the initial agent to hand the booking off to another voice AI agent to book those specific calendars.
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Abhishek Kumar
Declan Reynolds is the issue with voice ai or conversation ai , what is the issue with conversation ai can you let me know , we will fix it .
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Mat Koenig
This is super important. As of now, if the agent is on during business hours and acting as a receptionist, there is no way to change it's function for calls after hours. It would be cool if we could Assign a different agent based on conditions like you can with conversational AI. Abhishek Kumar is a rockstar so I'm sure he's already got some ideas for this.
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Abhishek Kumar
Mat Koenig thanks let me loop in the team cc: Aarat Bhatnagar
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Mat Koenig
Abhishek Kumar thank you. I realized today that when you set working hours for the Voice agent there is no way to handle calls during the hours the voice agent is not set live so those calls basically go nowhere. I had term support chats today with the same result. If we could set a transfer condition then we could point to another voice agent for after hours time.
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Abhishek Kumar
Mat Koenig thats a great feedback
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Tom Keyser
or at least allow the call to transfer and remember the caller. None of the work arounds work well even with the new feature of triggers during a call
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Daniel Stanszus
Yes, it makes sense to have Agent A transfer to Agent B, without Agent B needing its own phone number. I don't want Agent B to be called directly and only to be reached through a transfer from Agent A.
This way I can have Agent A be a "receptionist" and transfer to the Agent that is prompted for the specific use case, like support, sales, etc.