We need much greater control over when and how the chatbot appears on a website, especially for high-end and conversion-focused sites.

At the moment, auto-opening chat windows can:

Negatively impact SEO (heavy scripts + CLS concerns)

Increase bounce rate

Feel intrusive or irritating rather than helpful

Reduce perceived brand quality on premium websites

Requested Capabilities

Chat Trigger Timing Controls

Ability to set chatbot behavior based on:

Time on page (e.g. after 30s, 60s, etc.)

Scroll depth (e.g. 25%, 50%, 75%)

Exit intent (desktop)

First visit vs returning visitor

Option to disable auto-open entirely

Bubble-Only Mode (Default Closed State)

Allow the chatbot to load as a floating icon/bubble only

The full chat window should never open automatically

User must consciously choose to engage

This is essential for premium and high-end websites.

Page-Level & Site-Type Customisation

Ability to define different chatbot behaviors by:

Page type (home, landing page, blog, checkout, contact)

URL rules or page groups

Example:

Homepage → bubble only

Blog → delayed trigger

Checkout → disabled entirely

Performance & SEO Considerations

Lightweight loading options

Defer or lazy-load chatbot scripts

Clear controls to minimise impact on page speed and CLS

Why This Matters

Chatbots should feel like a helpful tool users can choose to engage with, not an interruption forced on them. For many brands, especially in tourism, luxury, and professional services, over-aggressive chat behavior damages trust and conversions.

Better control over timing, triggers, and display would:

Improve SEO outcomes

Reduce bounce rates

Increase intentional, higher-quality conversations

Make GoHighLevel more suitable for premium websites and agencies