send a summary & transcript of an Ai Chat conversation just like the Ai voice does
under review
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Kristine L'Estrange
If we set up a notification workflow as described in help docs, the client gets an email or text for EVERY response in the conversation. No client wants multiple notifications for one conversation. Ai Voice notification already does a GREAT job. (We just toggle it on) Add the same functionality for Ai Conversation (Consistent functionality across the platform is always a good thing)
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Abhishek Kumar
under review
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Abhishek Kumar
Kristine L'Estrange can you let me know what exactly you want , In voice ai it is call completion which can be defined , in conversation ai we can provide notification for successful appointment booking but that can be handled by workflow .
once we roll out the conversation logs feature we can provide notification
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Kristine L'Estrange
Abhishek Kumar What about if we grouped every 5 messaged together and then sent them as one email ? that would at least make the notifications a bit more streamlined?
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Abhishek Kumar
Kristine L'Estrange we will think about it , but we planning for conversation logs , where one complete session of a conversation will be sent
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Phil Forsey
Abhishek Kumar Yes, a transcript of the complete conversation session is what we need to be able to get by email just like we do now with Ai Voice. And hopefully a way to easily toggle that on and off as well. (just like Ai Voice.) Also VERY IMPORTANT: We need to be able to select the admins we want to get that summary, not just ALL admins by default like Ai voice does. That's an upgrade Ai Voice needs.
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Abhishek Kumar
Phil Forsey we will put it in roadmap
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Phil Forsey
Abhishek Kumar that would be much appreciated! Thank you!
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Kirsty Dove
Yes, this it’s important as using both conversation and voice together is critical!