I am glad I found this thread. I am a new GHL user and thought this was isolated to my setup.

I am seeing more than 40 spam calls a day on an LC Phone number. These calls are polluting Conversations, creating fake contacts, and making it harder to see real prospects and customers.

I spoke with GHL support, but the current workaround is not a real solution:

* Keep the existing number because it is tied to my Google Business Profile and business reputation.

* Use an IVR quarantine to reduce spam.

* Use a separate LC Phone number for Voice AI.

* Monitor costs, recordings, transcriptions, summaries, and Voice Intelligence usage.

This adds friction, extra setup, extra cost, and more monitoring. It also shifts the risk to the user. A new LC Phone number is not guaranteed to be clean either.

From an agency perspective, I would not port a client’s main business number to LC Phone until GHL can confirm number reputation and provide better spam controls. A safer setup is to keep the client’s main number with their current carrier and forward calls to LC Phone.

What GHL needs:

* Caller spam blocking and quarantine.

* A “mark as spam” option that removes contacts from funnels, pipelines, workflows, automations, and active Conversations.

* Future calls from marked spam numbers dropped or hidden.

* Phone number reputation checks before LC Phone numbers are assigned.

* A visible phone health score.

* A clear SLA or fast replacement process for polluted numbers.

* Billing protection for spam-related Voice AI, transcription, summaries, Voice Intelligence, or other usage.

Voice AI spam detection is helpful, but it is not enough. GHL also needs prevention before spam reaches Conversations, workflows, Voice AI, or paid features.

One thing thing you can do is create an instruction in your to filter spam that says any questions or comments that are made that don't pertain to that business should activate the spam protocol which you could just simply have the AI agent say I'm sorry but unfortunately we can't address anything other than questions or requests towards our business and therefore we won't be able to help you and simply disconnect the call. You can include everything in one instruction and I've done this so it actually works and you should include it under global conversation rules.

Yeah, we definitely need some sort of anti-spam feature. I have been getting anywhere from 3-7 spam calls a day for the last 2 weeks. I set up an IVR so they wont actually get transferred but my contacts tab is quickly getting cluttered with these spam caller contacts. I have also been putting these contacts on DND for all channels and for inbound calls, but its very annoying to have to deal with. And of course, with the gov't shut down you cant submit these numbers to the Do Not Call Registry at this time. Very frustrating.

I am receiving spam calls where the spammer is already leaving their message as the AI Agent is answering the call. There is no opportunity to train the AI Agent what to do in the event of a 1-2 second call delay. What options are available as every single call today was a spam call.

most incoming dialer calls have a delay before the caller speaks, some actully have a clunky noice that is a dead givaway. If the ai is trained to hang up if xx seconds goes by with no human talking his option could work.

If there's a way to ask & read numbers from callers (similar to how one would go about in an IVR system), we could eliminate most of these spam calls.

An option right now is to use IVR and transfer call to Voice Agent.