AI Voice Agent - Block Spam Callers
under review
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Keith Knerr
The AI Voice Agent could experience spam phone calls. Could there be a way to block incoming numbers - I see this as being a problem with my GHL (business number). This could disrupt Automation and Workflow with bad information and fake contacts.
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Aarat Bhatnagar
marked this post as
under review
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Matt Epstein
Yeah, we definitely need some sort of anti-spam feature. I have been getting anywhere from 3-7 spam calls a day for the last 2 weeks. I set up an IVR so they wont actually get transferred but my contacts tab is quickly getting cluttered with these spam caller contacts. I have also been putting these contacts on DND for all channels and for inbound calls, but its very annoying to have to deal with. And of course, with the gov't shut down you cant submit these numbers to the Do Not Call Registry at this time. Very frustrating.
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Nicole Williams
I am receiving spam calls where the spammer is already leaving their message as the AI Agent is answering the call. There is no opportunity to train the AI Agent what to do in the event of a 1-2 second call delay. What options are available as every single call today was a spam call.
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Mike Remer
most incoming dialer calls have a delay before the caller speaks, some actully have a clunky noice that is a dead givaway. If the ai is trained to hang up if xx seconds goes by with no human talking his option could work.
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Allen Doss
If there's a way to ask & read numbers from callers (similar to how one would go about in an IVR system), we could eliminate most of these spam calls.
An option right now is to use IVR and transfer call to Voice Agent.